GEICO

I needed a SR 22 for California. I'm a Nevada resident, I no nothing of insurance for 6 months they led me to believe I've had one. I paid $20 something dollars for them to expedite something to California. 6 months later they tell me after I contact them again, stating they still haven't done this; I need to find some one else to help me. They never refunded me nor apologized or pointed me in the right direction.

My auto insurance has had a $45 increase per month. When I called to speak to someone about my account, I was told (after waiting 10 minutes) that my account has gone up because GEICO had not increased after my son’s accident in 2016 so they are increasing it now. That makes absolutely NO SENSE! GEICO did not increase when they were supposed to so now they want to do it over a year and a half later and I gave to pay more! I can not afford to pay an extra $45 per month. This increase was completely out of left field. I should NOT have to pay for a mistake GEICO made. I have been a GEICO customer for years and find this incident to be a smack in the face. This is completely unprofessional.

Two months ago I called to update my credit card information with Geico. The representative who processed the credit card failed to put me back on autopay. Upon learning this, I called Geico and learned that my auto insurance policy was increased by 25% because the policy lapsed during the time the representative failed to enroll me in autopay.

After using GEICO for over 6 years I will not be returning. GEICO does not care about its policy holders. This is why me, my close friends, and immediate family all left GEICO. I have a clean driving record and have insured 5 different cars through GEICO just on my policy alone. However every year my rate increased. Customer service was poor anytime I called to speak to someone about reducing my rate. After years of not being heard, rates increasing, and poor customer service I turned 25 and thought this would be the year my rate would start to drop. This wasn't the case, in fact my rate increased yet again before I decided to get a quote from Progressive insurance. I was shocked when Progressive not only beat GEICOs rate, but actually cut my rate in half. My frustration lead me to tell my roommate and other friends, along with my immediate family. My roommate, his parents, along with my parents have now switched from GEICO to Progressive for similar experiences. I will not be coming back to GEICO, rather I will be strongly advocating against GEICO in attempt to prevent others from being taken advantage of.

On May 5th 2018, I called in to speak about a billing issue intentionally. The first customer rep I spoke to was in able to help my concern. I kindly asked to speak to a supervisor. A supervisor by the name of Scott then kindly assisted me with explaining what he could and could not do when it came to my billing concern. I then asked to speak to his supervisor because in the past from being with the company for 3 years I’ve had the billing concern taken care up from a supervisor before.

My complaint is about the customer service I received from this particular supervisor after I spoke with the supervisor by the name of Scott. To start off this supervisor I spoke to, did not get her name because she was extremely assertive and nasty when she got on the call with me. I did happen to get her employee ID number (***). She came on to the call with no regards to the reasoning on why I called in about. Did not care to help me or even expressed that she wanted to help me. We both were speaking over each other and eventually I realized I was arguing with a supervisor that worked for a company that I was giving my hard earned money to for a service they offer. The way that the lady was handling my call told me that Geico as a company did not care for my needs as a customer. I suffer from chronic depression and I don’t believe as a customer I should have been handled in such a rude and condescending way. Even if the company could only do so much. There is a certain way to handle those type of calls. In a respectful, empathic, your concern matter type of way but the tools that I have to work with only allows this..

My concern for the company is, you deal with people who go through personal things everyday and for a supervisor to represent the company as a company who does not care what it’s customers going through is bad service. If she’s gonna help other people she can’t talk to customers like a child. I’m a customer paying for services. For the past 3 years.

I will first state that I understand I am fully responsible to make sure that my bill is paid on time and I will try my best at all times, if not I am fully amenable to making arrangements that are mutually acceptable. I went into the hospital in April 2018 and had emergency surgery. Even under a doctor's care in April I was able to get my bill paid, but was out of work for over 1 month. I was unable to get May's payment made in time as I wait for my short term disability/sickness claim. They stated that my cancellation date is June 2nd. I asked to have until June 6th when my brother is able to pay the bill for me in full. They stated they would give me until the 4th. I asked if I could give them a post dated check to cover the payment so that they would have insurance to know the payment would indeed be made. They stated no. I asked to speak to a manager and at first was told that it would just waste my time. I insisted and was finally allowed to speak to a manager. The manager then proceeded to tell me that it was against the law to extend me 2 additional days which I knew to be a lie. I called her on it and she tried to backpedal and state it was their policy. I do not like to be lied to in business in an effort to strong arm me to make arrangements I am unable to. After review there is nothing in MN Statues that regulate insurance companies, that provides a limitation on payment extensions. I am a responsible debtor. I did everything they asked. I contacted them to make arrangements, I asked for help from family to cover the debt, I am willing to pay the balance in full I simply needed a 2 day extension but was lied to by a member of management instead in a collection effort which would otherwise violate the FDCPA if they were 3rd party.

I filled out information online to get a quote for adding a driver to my policy. Apparently, because I answered a question saying that the driver would have regular access to my vehicle, Geico took it upon themselves to AUTOMATICALLY add that driver to my policy and then expected me to jump through hoops to try and get him removed. My premium went from around $480 for a 6 month policy, to over $1400. I asked to speak to a supervisor and was told that becaus it was a weekend (a holiday weekend at that) that they were short staffed and the supervisors were all busy. With their shady practices, I am not surprised that all their supervisors were busy. Basically, the only way to remedy the situation was to cancel my policy. I would like to mention that I am currently deployed and the added stress of having to deal with this situation was not helpful. The explanations and excuses from Geico was PATHETIC. I switched to USAA and my premium for the year with the driver added was less than my premium for 6 months with Geico. Happy I realized how much of a rip-off Geico actually is.

My apartment complex security gate closed on my vehicle when traffic stopped leaving the parking lot. I called GEICO asking for advice and received a commitment from them that they would fight to recover my deductible from the apartment complex. Instead, after the vehicle was repaired, they emailed me to tell me they actually weren't going to do anything at all. The total repair of my vehicle was $691, and I had to pay $550 of that repair. Afterward, they raised my rates from $560 every 6 months to $605 - all because it was hit by a gate that was my apartment complexes fault!

I called to information about a notice I received in the mail I was transferred to person after person for over an hour and still never received the information I needed! I asked one if the people I spoke spoke with by the name of Tiffany @10:21am to speak to a supervisor and she told me NO I couldn't speak to a supervisor and transferred me to someone else who also refused to let me speak to a supervisor!

I am current Geico customer: 2 car Honda Odyssey 2016, Camry 2011, and house in Mcallen Texas. At beginning they offered about $600/6months plan for 2 cars. After 6months they increased about 8% more even my cars value going down every years. I did Not have any claims, any tickets, but they always increased my car insurance every 6months. Now it is about $760. Do you believe that ? I can not described how I upseted and annoyed every my payment coming. I called and complainted about this. But it is useless. In my suggestion Geico should change to the name 8% UP Coporation because they will offered the good deal at beginning and then they raised about 8% UP every 6 months. it is a nightmare for customer....

Dont get a quote for your kids!

I contacted Geico on May 15/16 with regard to obtaining a QUOTE to add my daughter to my insurance policy. She is 15, has no learners permit, or license and I just wanted to get an idea as to the cost. Much to my surprise, within a few hours I received an email stating that they had added her to my policy, without my consent. Again, she cannot drive and does not even have a permit. When I emailed them, no response was received so I called and asked to speak with a supervisor (Anthony, id # u00ivnm) who said that "its their policy to add anyone between 15-18 automatically." When I asked him where I explicitly agreed to this he said that "I didnt, its just their policy." I cannot just add people to my clients checking accounts without their consent. This is clear fraud and when I asked for them to remove her from my insurance (even though she was never requested by me, the policy holder to be added) they refused and asked me to provide them with proof that she was covered by another insurer. Again, she doesnt drive!

I want a clear understanding as to how they added a non licensed household member to my policy without my consent under the guise of obtaining a quote.. This behavior has to be illegal. I filed a report with the insurance commissioner and have contacted an attorney to start a lawsuit.

I contacted Geico on May 15/16 with regard to obtaining a QUOTE to add my daughter to my insurance policy. She is 15, has no learners permit, or license and I just wanted to get an idea as to the cost. Much to my surprise, within a few hours I received an email stating that they had added her to my policy, without my consent. Again, she cannot drive and does not even have a permit. When I emailed them, no response was received so I called and asked to speak with a supervisor (Anthony, id # ***) who said that "its their policy to add anyone between 15-18 automatically." When I asked him where I explicitly agreed to this he said that "I didnt, its just their policy." I cannot just add people to my clients checking accounts without their consent. This is clear fraud and when I asked for them to remove her from my insurance (even though she was never added) they refused and asked me to provide them with proof that she was covered by another insurer. Again, she doesnt drive! I want a clear understanding as to how they added a non licensed household member to my policy without my consent under the guise of obtaining a quote. I would be happy to pursue this in the form of a lawsuit if that is preferred.

worst company I ever had to deal with, had to deal with 3 different adjusters, all a bunch of low life ***. body shop did a horrible job. they should be called a bondo shop, because thats all they know how to do. bondo shop was in kenvil, and bondo mans name is jerry. real

My first Geico commercial auto claim was beyond disappointing and frustrating. Geico refused to lift a finger and pay to get my car moved so I had to stick with the shop I originally had it towed to. My accident happened on Friday afternoon and I reported the accident to Geico on Saturday morning. My adjuster didn't bother to prioritize me as a customer and inspected it the following Wednesday. My shop also submitted 2 following supplements and each time it took 2 additional days for a Geico adjuster to address. Coupled with my shop's delays, this company is equally to blame for the 4 week delay it took to get my car back!

Everytime I complained to Geico all they did was apologize but never offered any resolution for me. The field adjusters and their managers are also very hard to get a hold of and no one ever calls me back when I leave voicemail. This insurance company is the worst with customer service. They don't even care that I was losing money daily since I drive this car for Uber/Lyft. Fast forward 4 weeks later, I paid $135 out of pocket to fix my brake lights. The delay and the hassle I had to deal with all could have been avoided if you listened to me when I wanted it repaired SOMEWHERE ELSE.

GEICO are crooked SOB's. Held my vehicle with full coverage policy hostage for six weeks. Low balled the claim amount one fourth what the repair cost. The adjuster had the vehicle disassembled for his appraisal and tried to charge me for having it done. I would strongly recommend anyone avoid using these people for any kind of Insurance coverage.

Good Afternoon,
I am writing this to the Revdex.com regarding my experience with Geico over the past year.
We have been with Geico for the past 4+ years. 3 of those years with 2 cars fully covered. Before these 2 incidents we made no claims, received no tickets and have been in 0 accidents. Around this time last year my wife and I fell on some bad luck in the form of 2 accidents (Claims.) 1st one being my wife backing into someone that had parked directly in front of our driveway. 2nd one being me hydroplaning in the rain, I would like it noted, again, that I was not speeding and did not receive a ticket for this weather-related incident.
Given that knowledge why is it Geico's Policy to increase insurance from $180 to close to $400/per month over a weather-related incident and a minor fender bender where the other party should not have been parked where they were. I had to minimize coverage on my new vehicle and reduce my coverage to liability only on my other vehicle, just to bring the policy cost to $317/ month. Which is still PIRACY!!
Subsequently, after speaking with a representative on Saturday, to further reduce costs, my policy was increased by $37/ Month!! It also increased on the renewal date to Just shy of $400/ Month, For 2 Cars!
While shopping for a new policy, other insurance provider’s have suggested that the claim and how it was filed or handled was questionable.
Needless to say, I have cancelled my policy with Geico due to the price gouging that I have experienced during my tenure with them. I will NEVER recommend Geico to ANYONE due to your unethical practices.
Best Regards

Tire repair side road service said they’d send someone out within 15 minutes of the call (we were impressed), they highly encouraged using the app for updates on the status of the serviceman. Long story short - they changed the time quoted 4 times. No exaggerating. Waited 3+hours to get a tire popped off. 15 minutes turned into 3 hours. Customer service was rude too, said they quoted original time at 7:45pm when even the app said at 7:09pm the driver would be arriving in 10 minutes. Awful awful awful. Screw Geico. 3 hours later and still no one here. Driver just called, completely different than who they said it was and quoted us another 30 minutes for assistance. Terrible. Using the time to write a bad review. Will never have anything nice to say about Geico:)

I had a policy with geico, I received a bill that went from $206.00 a month to over 500.00, and each month was in the amount of 396.00.. I immediately called I asked what happen to my bill. agent said that I added my son. I said I didn t. agent said your husband did. I said no he didnt, agent said hold on. came back on phone and said geico added because my sons name is also on title. first. they lied to me saying we added him, my son is listed on everything with us , as he is our only child. I told them I am cancelling policy . I called another insurance co . they told me geico had an accident on our policy from june 2016 as our fault, I called geico I had to get this corrected and wanted it emailed to my new insurance they told me they could only mail. I told them that accident was a hit and run, we were not in car. I cancelled policy about 10 times on phone with geico. I receive a bill for 433.27 for month on cancelled. policy, I am furious they would do this .. I got letter in mail about accident it states car was parked, and I was insured with them for a time frame of a years. but they state that doesnt mean I was with them continuously .. I was.. I dont like their negative verbage. and I told I couldnt afford new premiumum as was leaving ..I left first week of april 2018. I cant get them to cancell my policy, can you please help.

Been with GEICO for over 4 years. They quoted a new policy for me with my son recently. The quote was over twice the amount but I agreed anyway. One month later they increased the policy $250.00 more. Because my son had a felony possessions charge 4 years prior. This charge had nothing to do with his driving or his driving record. Or was he in a car when arrested. Mind you this was 4 years back. GIECO said my son lied when he didn't. GIECO is not beyond calling you a lier. But once again this charge had nothing to do with his driving or record. GIECO is an opportunist company and will use any excuse true or not to increase your rates. I can't recommend a company that is willing to call your love ones a lier.

My husband added his daughter and her vehicle to our policy. Geico raised the policy price in every vehicle we have insured. Each vehicles premium raised to $70 or more per 6 month policy just because she was added.