GEICO

I had my vehicle stolen 2 months ago and it was recovered after the first week. Still no settlement, or vehicle repairs. They have left me without a rental for a month now and have completely screwed me. Their level of unprofessionalism is unprecedented. I can't believe this company is in business. Don't fall for their lame advertising. They provide horrible service at absolutely snail speed.

I think they suck. Plain and simple.

I filed a claim with GEICO on August 8, 2018, in reference to damage to my vehicle. Prior to filing the claim, I advised the representative I would be relocating due to employment, however, representative assured me the claim and repairs would be completed prior to my departure. The claim was processed and the estimated repair time was 7 days.

Unfortunately, the vehicle was not complete in 7 days. I spoke with Mr. H who advised the vehicle would remain at the collision center until all repairs are complete and my vehicle would be shipped to my new residence. Mr. H and and Corbin A, Auto Damage Adjuster maintained consistent communication via phone and text message regarding the status of my vehicle.

I was notified by the collision center that the repairs to my vehicle were complete and the vehicle is ready to be picked up. Several attempts were made to contact Mr. H via phone and email but to no avail. I contacted Customer Service Center and Corporate Office but I am redirected back to Mr. H. Needless to say, I am quite frustrated at the lack of communication and customer service. I expected a much higher level of service from GEICO, and I am quite disappointed.

I would not like to spend any more time on this matter. I am requesting my vehicle be shipped to my new residence within 7 days.

My husband & I have been with Geico for a little over 10 years. Anytime we have incidents or need to file a claim Geico has always been there immediately assist us with repairs and car rental. Just this past week we were involved in an accident where the other driver T-boned our vehicle causing the vehicle to spend several times & the driver side airbag deploying. The others drivers insurance was a co. I have never heard of ACCC which made me a little skeptical of them. I contacted Geico to inform them of the accident but we decided to try & file with the other persons insurance whom took all of our information & said they would contact us back within 24hours. After 48hours we were still not cleared yet by ACCC for a car rental in which we could not go another day without having a 2nd vehicle. So I contacted Geico & we picked up our rental 15mins later. Then the next day a Geico claims adjuster contacted us to advise she needed the key to the vehicle b4 they can have it moved to the salvage yard. We were not aware our vehicle had been considered a total loss. The Geico adjuster stated they assumed we had already been contacted by ACCC whom had already been out to adjust the claim of our vehicle the day before, however they never contacted us. The other driver was clearly at fault & was ticketed by the Sheriif. We have decided to allow Geico to deal with the other co. The adjuster made arrangements with us to get the key & give us the check for the loss of our vehicle. My only concern was during this claim we were informed we did not have PIP & the quote to add it to our policy would increase our monthly fee almost $100. We were never under the impression that the PIP was no longer on our policy. However we are loyal customers of Geico because they have taken care of all our incidents nor does our premium increase if there is an accident where we are at fault.

I'd give a zero review. Unjust business practices.

On September 1st, 2018, Geico cancelled my car insurance for my four vehicles without any notification to me. I discovered the problem in early October when I was unable to view my policy online and called Geico to regain access to my policy. It was then that they told me I was not covered. I quickly got them to reinstate my car insurance (with increased rates to me), and asked how this could have happened. I was very distraught because my family had been driving without car insurance and we had no idea of the situation and received no mail, phone call, or email letting us know they were cancelling. Geico claimed a letter was sent on July 18th, which I never received. They claim it was a certified letter, which means they should be able to produce proof of a signature. I never signed a letter like that because I never received a letter like that. I was on vacation out of the state between July 26 - August 5.
On August 18, 2018, two weeks before Geico planned to terminate my car insurance, I called Geico and asked them to review my auto policy for the potential to reduce my car insurance rates because my son was away at college with no vehicle. This was another opportunity that Geico could have informed me of the jeopardy I was in. I, on the other hand, having no communication from Geico of the looming situation, did not know to even ask about the problem. The agent reviewed my policy and said they would be able to reduce my insurance rates and quoted me a new monthly rate. Again, Geico failed to inform me that they were going to drop my auto insurance coverage in 14 days.
We have never been late on a payment and have been customers of Geico for years (decades). Geico 100% failed me. I then received fees from the DMV totaling $1000 ($250 per vehicle for 4 vehicles). I have complained to Geico multiple times and they refuse to take responsibility.

Geico Customer Sales Representative (CSR) noted wrong property to be covered on February 2018.

The correct address is to be *** Rd Albany,GA 31705. Upon reviewing policy statement a discrepancy was noticed as to which property was actually covered. I've reach out to Geico to correct subject discrepancy and retroactive policy to the correct property. Both CSR and Geico management stated that they where unable to make revisions needed on policy.

I want to express my dissatisfaction with Geico claims adjuster Megan M located in Virginia Beach. She has done nothing but caused me more grief for a claim that is not my fault. She has been unprofessional not responding to my phone calls. Only after I called her manager Charles (Chuck) B did I receive a call back with no new update information about my claim.
Geico as a company has been completely unprofessional and dishonest when they have the proper documentation from the police department stating details about the accident that verify it was not my fault moreover, they are trying to create an issue about my coverage to avoid their responsibility paying for damages.
Geico has never sent me any notification thru email or via mail stating anything about an issue with my coverage or lack there of.
As a customer who has been with them for years I would never recommend them to anyone. I fully intend to file a claim with the Revdex.com!

The Baltimore City Police called me on August 26,2018 approx. 7:30 am to inform me my car was at the corner of *** and ***. And I had to move it or it would be towed. I thought me car was parked out back of my apartment building but it had been stolen. I thought a person who I had invited into my home eariler had stolen the keys but could not be 100% sure since the key had slipped out of my pocket onto the seat of the car several times before.A neighbor drove me there and the clutch pedal was pressed in the floor of the car and the car would not move. The police had called my insurance company. The car was towed to *** of Towson. They determined the clutch was gone. Geico would not pay for the repair the car is now at *** of Towson and the repair bill is $1750 Geico will not pay for the repair.

Geico is one of the worst companies to have a claim with... The adjusters have pride issues and do not give fair evaluations on claims... If you try to reach out to a supervisor. they yell at you or do not call back or tell you to sue them. One of the worst adjusters at GEICO is ROB HARDING... Good luck if you get this guy or this company. They are horrible.

To make a long story short. I was in a not at fault accident, the other party has Geico also. Geico says my police paperwork wasn’t enough & they can’t contact the other party. I’d have to take care of my car & deductible & none of it was refundable so the other party is free of any cost! They are making it more stressful than helpful. I’ve been told all of this after the 5th time I called them because I hadn’t heard from them. In the beginning I was told 24 hours then I was told 48 hours & if no response from the other party then they’d move forward & file the claim against their insurance. They are taking the cheaper way out. This is unjust, me & my husband is gathering evidence our 1st step is exposing them through the news station’

If I could leave 0 stars I would! Stay away from this major insurance company. I had a claim that was allegedly my fault in a parking lot got down and there was a tiny little dent. I received a claim that was filed for a $1006.00. Geico billing is inconsistent and I kept getting billed higher and higher with no explanation. I cancelled my insurance through Geico and tried to get liability through another insurance company and found out that the claim was not for $1006 it tripled to almost $3,000!!!! This claim has been a nightmare and has caused my insurance to be Sky High and I'm 55 I should not be paying over $100 for just liability thank you Geico!!!!!

A Geico policy holder rear ended me they keep telling can't get in touch with the policy holder and therefore can't claim liability when he REAR ENDED ME. It is cut and dry. HE REAR ENDED ME. The company is running around the fact that he is at fault so you they have to pay for a rental

GEICO Insurance Company a very unfair and greedy company!
I stopped at a McDonald’s parking lot to try to get directions from Google map. I did not wanted to be driving an on the phone at the same time. I was in the way of traffic but there was plenty of room on my left for cars to pass me and go to the drive thru or head out of the parking lot. The lady that hit me started to back out, I did not move because she had plenty of room to avoid my stopped vehicle. I noticed that she looked in her door mirror for oncoming cars but, she never looked to the right rear or rearview mirror. I blew the horn when I realized that she was heading straight at me and she hit me. She got out of the car and accuse me of hitting her.
A police officer came and she approach him right away. After awhile he took my statement and went into McDonalds and spoke with the manager. He came out and went and talked again with the lady that hit me. She did not look very pleased, judging by her facial expressions. We all left.
Sometime later, Sarah K (Geico’s employee) tried to reach me on my cell phone. I missed her call but I called Ms. K later. She was not available. Another lady took my call for her. After I told her who I was, she told me that the claim case was closed. I asked “how could that be?” She told me that they had all the necessary statements. I said, “You do not have mine. How can you make any kind of decision based only on one side?” After exchanging words, she agreed to take my statement. During the statement, I asked her if a driver pulling out of a parking spot has to yield to the traffic. She answered, “Yes.” They have the statement recorded. She let me know that she would pass it to Sarah K. I got a call from Ms. K and she informed me that their decision would stand. She said the same thing that the other lady had told me that, they had all the necessary statements. I asked if she had a police report and she said, no. I offered to send a copy of mine and I will quote her, “It is not necessary, it will not make any difference.” I could not believe what I was hearing. We ended the call and later on while on Facebook an ad for Geico Insurance popped on my page. I was going to try to delete it but decided to place a comment about how unfair they are. A man by the name Lee responded asking me for my name, case number, and other information. I told him to give me an email address because, I was not going to put that lady’s or my personal information out on Facebook. I just recently started using it and do not know much about it. I got an address for a man by the name Sean. I sent this man a copy of the police report and he called. He told me that nothing has changed. I was at fault. He told me that the police report does not mean anything, that they, (Geico), decide who’s at fault. (The observation and judgement of an unbiased officer of the law is of no value, in this case.) At this time, I was fuming! I said, “If your insurer were in my car and I in hers, would the police report be good then?” I do not recall what he said or did not say. These Geico representatives claim that their insured was out of the parking spot and I came along and struck her car. That is an absolute lie!
I can just picture a thief accused of stealing and in his trial he happens to be the judge presiding the case. What do you think the outcome would be? Isn’t that considered a conflict of interest? Here the thief is also the judge!
I am a disabled Veteran and it was a privilege and an honor to serve this wonderful nation of ours. The principles by which this nation was founded make America the greatest nation on earth, “a nation under GOD with liberty and justice for all” Geico does not act like a company that believes and upholds those values. They oppress the simple and deny them fairness and justice. Not to mention that they also deny Christian values.
This is an un-American, unfair, and unjust company that should not get away with it. Someone once said, all that is necessary for evil to prevail and grow is for good people to do nothing. Every time this company or anyone that does wrong things gets away with it, it reinforces their behavior and encourages others to follow their example. Is this the type of people and nation we want to become? Put yourself in my shoes, would you demand justice and fairness or would allow these crooks and unjust company to abuse you and others? I pray to the GOD of heaven that we have not gotten to the point that we do not care or are on the side of wrongdoing! Thank you for allowing me to share my story!

I was told that May & June was not paid on my auto insurance policy. I got in to a dispute with the company over this and they cancelled out my policy. I was told to and the receipts for May & June in to them. So I did. I proved to them that the payments for May & June were paid. However, they did nothing about this situation and my monthly payments skyrocketed to nearly triple the amount. I called them and have spent numerous hours regarding this matter trying to get it resolved. I was told they would send over documents thru my email to sign to lower my rates. Its been nearly 4 days now and i've yet to receive the documents. So I call a~gain was put on numerous long holds. The geico rep came back on the line finally and told me he was sending over the docs again to my email. Once again they never arrived. So I call them again and he told me he'd send the by email again and this time it took me to the geico log in page but no documents. I call them again and i'm still waiting. The geico rep I spoke to last friday I thought everything was taken care of and go to my email and she never sent anything over to mer. She told me she made notes an my account but no notes were made so every time I call I have to explain myself over and over again. Friday I spent a total 4 hours on the phone with them. The day before that I spent the same amount of time on the phone. Saturday I spent 2.5 hours on the phone with them. Today, Sunday I have been on the phone with them going on 3 hours now- So since Thursday I have spent a total of 13.5 hours on the phone with them! Actually I am on the phone as I am writing this so the hours are going up even higher. I decided to record this phone conversation. I should of never been cancelled out to begin with since may & june WERE paid. They wanted proof and I showed them proof. Yet they still cancelled me out and tripled my auto insurance! Then charge me another $203.14 to restart me policy. They make this as complicated as they possibly can. NOT RIGHT AND I AM TIRED

They price gulge u. Go to progressive way better.

I canceled a poloicy. Geico billing department billed me for a cancelled policy. This caused overdraft fees & return automatically withdrawn bill's.
They told me they would refund the 1 overdraft fee. For their mistake within 3-5 business days.

Their mistake will cost me 175.00. I have been a faithful customer for over 6 years.
THIS IS THE WORST WAY TO FIX A PROBLEM THEY CREATED. I WILL LET EVERYONE KNOW HOW GEICO RESOLVED THEIR MISTAKES.

I will never recommend this company again.

I spoke with Geico insurance company on several occasions regarding my enormously large bill. I made changes to my account during the month of August in an effort to lower my bill. After making changes, I noticed that my bill went from roughly $620.00 (estimated) to over $1,000. I immediately called the representative and asked why is my bill so high. I explained what my goal is regarding my billing and it appeared the representative was working with me. He (the representative) returned back to the phone and told me that he has good news..." I would not have a bill for July". I was happy and thanked the representative. The representative told me that I would just receive a bill in August. I went back on my Geico account and that when I noticed the high bill. Since August, I have fighting with Geico representatives. The first representative told me that there wasn't enough time to make changes to reflect my July's bill, the second representative profusely explained that there was nothing wrong with my bill. I gave up fighting because every rep and supervisor swore they were correct. Frustrated and stressed out, I was trying to figure out a way to pay this bill during the month of August. Unfortunately, I did not expect to lose my job in August. I depend on my car to commute to job interviews. I called and spoke with Gary employee number 138642 and was told that because I was out of funds since 07/07/2018 that I have to make a payment by 9/22/2018. I am being told different stories by Geico's employees and there isn't any grace being given. I did not anticipate this happening to me. I have a job offer and I am going through background checks and fingerprinting. All I asked was for grace. It is not my fault that Geico's computers made a horrible glitch by pushing my bill to another month and making it double. I am struggling not to lose everything that I worked hard for and need help.

I have recently had the worst most unprofessional experience with this insurance company. I was hit by a deer in the beginning of June causing a total loss of my vehicle. Unfortunately at the time I was on my husband's policy whom I had recently separated from & had to get a domestic violence protection order against, which was all communicated to the adjuster so there would be no misunderstanding or miscommunication regarding the status of my loss & reimbursement. Besides the fact that I clearly communicated & was reassured that I had nothing to worry about the reimbursement of my county sales tax that was owed due to my purchase of a new vehicle (that I placed on a separate policy in my name only) was issued to my ex. Geico has done nothing but give me the run around from telling me that they would reissue payment to me considering that I am the title holder to stating that they were not going to reissue payment as they were in line with issuing payment to the policy holder even after I have documentation of the adjuster via text message that I would be reimbursed the full amount after apologizing for "forgetting to send for approval". I work in the auto industry & supply one of the United States largest companies and will be sure to voice my concerns with this insurance company & only hope that no one else has to go through this horrible experience.

I was in my first accident of my 34 years living just last month. This was very scary to me because I am so reliant on my vehicle. I was rear ended and it was not my fault. The minute I got a Geico rep on the phone I was immediately put to ease. They handled EVERYTHING! The first thing I was asked was if I was ok. Once she established I was physically fine she walked me through exactly what I should do and kept assuring me they would work everything out so that I would be able to drive home myself the same day. ( I was an hour away from home) The woman who worked with me over the phone was so kind and patient. She set up a tow for my vehicle to anywhere I felt comfortable within 100 miles without any upfront cost as it was included in my plan. I was also set up with not only a rental vehicle but a rep from enterprise actually picked me up to go choose a rental car. I was only charged a $50 refundable hold for incidentals. I was not required to pick up extra insurance on the rental vehicle because Geico already carried that as well on my plan. within two hours of my brand new car getting smashed horribly I was on my merry way home without any of the concerns I had when the incident occurred. From there I was provided with a rental for over the max time allotted due to the body shop taking longer than expected to fix my car. I did not have to come out of my wallet for anything as the accident was not my fault and Geico handled everything through the other drivers insurance. I was even sent a check in advance from Geico for the whole amount of my $500 deductible. MY medical bills were paid and I was always getting follow up calls to check in with me about any possible injuries. My claims adjuster, injury rep, and payment coordinator were absolutely amazing. I am so grateful I have Geico insurance. Love you guys! P.S. the woman who hit me couldn't even get her insurance company on the phone to get her car towed and ended up having the police tow it which caused extra storage fees from the tow company for storing her vehicle. She had a local rep from state farm FYI.