GEICO

I had a auto insurance policy with Geico Insurance. On or about August 2018, my policy monthly payment was increased by $50 due to a family member being added to my policy without my permission or authorization. The family member called Geico to inquire about insurance on a vehicle they were looking to purchase which had nothing to do with my vehicle or policy. Some how a Geico representative added this family member to my policy without requesting my approval or providing me with prior notification in writing or by phone. This is unethical and should be considered illegal. The family member did not provide any information about me nor did they have my policy number yet somehow they were included as an additional driver for my vehicle. When I called in to Geico to dispute this, I was told by several representatives and even a supervisor that they could not explain how this happen but in order for me to not be charged the additional amount of $50, I would need to provide proof of my family member having insurance for the duration he was added to my policy. Unfortunately, my family member did not have insurance because he did not own a vehicle at the time. Due to my not being able to provide insurance for my family member I was told that I would be responsible for paying the additional fees. I'm a single mother on a fixed income and cannot afford to pay any additional fees especially for something that was placed on me unfairly and without my permission. I believe that the actions of Geico are unlawful and there are many others who have experience a similar situation. Something needs to be done to stop this company from these type of practices which can cause severe financial hardships for their customers. I called Geico recently as 3/6/2019 at 1:48pm to ask again if I can resolve this matter but I was advised that nothing could be done. Geico has also sent my account to a collection agency and I'm not being threaten with a negative impact on my credit profile for a mistake that I did not make.

Jan 12 I filed a claim after damage to the rear of my truck and was told within 24 hours a claim representative would contact me to have the truck looked at . I have full coverage insurance with a $500 deductible, after that phone call I haven’t heard back from Geico. I have reached out several times and several messages and never received a call back. They have raised my premium due to the claim but never paid out the claim nor even looked at the truck.

Am 15 year customer with Geico and recommended my son 2 years back and always had good service with local adjusters when needed or the online help. However opposite with the catastrophic team. We had vehicles damage during hurricane Michael and appears Geico hired interns (under estimated, unaware of processes, non acknowledgement of salt water damage and associated problems etc. and ignore complaints/shown problems. ( Had 3 vehicles damaged and problem with all 3 claims , 2 finally resolved the 3rd still ongoing. Been fighting Geico for 3 months, too much to try and put in writing, You cant get a response from the adjuster supervisors state they are forwarding complaint to, everything they do is verbal, they will not put their verbal response in writing. The catastrophic team customer service is a JOKE. We will be changing to Progressive and saving money. My daughter has them and experienced damage to her vehicle also, Their customer service and handling of her claim was 100% better than Geico.

I called Geico's customer service number and specifically requested a quote for possibly adding my daughter. MaryAnn (customer service rep.) confirmed that's what she was doing, collecting my daughter's information to quote possibly adding her. Before the end of the call, I received a confirmation email thanking me for my transaction of adding my daughter, which what not the basis for my call. When I questioned MaryAnn about the email, her response was that my daughter had to be added because she's a licensed driver in my home. Now, my complaint comes due to the lack of information MaryAnn decided not to disclose from the very start of the quote. She NEVER told me that by providing my daughter's information she would definitely be added to my insurance (which she knew based on speaking to another rep, Janet, and a supervisor, Josiah). She then went on to say that it's only an additional $60/month for my daughter to be added. I later found out that was not correct, my new rate would now be $248/month. An increase of $122/month. This is a very dishonorable situation that Geico was placed themselves in. If I had known that by providing my daughter's information that my payment would have increased, I would've not continued with the call. I am terribly disappointed, dissatisfied and frustrated with Geico and their unfair services and practices with me.

A year and half ago,I got hit by uninsured car. I had a geico premium.
Until today,my deductible and aftermarket parts total worth of $2000 not paid yet.
After year later from the accident,I left the Geico for not to wasting my money anymore for crap insurance,which don't even protect me.
And then,They closed my account and lately closed my claim as well.
I can't check any update for my claim anymore.
I'm losing a lot of money.
I paid expensive premium every months and losing my $2000 now.
Don't waste your money!

On 1/1/19 Geico policyholder *** backed out of of her driveway into my wife's parked car. We exchanged information and I submitted photos of the damage to both vehicles, along with a photo of ***'s license plate and her current Geico Texas insurance registration card to Geico. Geico filed it as a claim. I also submitted the phone number of my sister in law who was present outside with us and witnessed the accident. Geico has claimed that because they are unable to contact their client, they will not pay the claim. They have not contacted the witness, claiming that she is not independent by nature of being a relative. I have contacted them by phone on 1/23; 2/4; 2/7; and 2/11. Despite promises to return my calls for an update they have not done so, contacting me only by e-mail to deny the claim. I cannot be responsible for forcing their client to respond, but believe that I have provided sufficient evidence to prove my claim. The claim is a small one, likely less than the deductible on my own insurance. I do not believe that Geico has acted in good faith. I went to ***'s address and left her my phone number and a request for her to contact Geico. She has not done so. What recourse do I have?

I had GEICO insurance for a few years and they were great in terms of customer service, claims, and ease of use. My son had to file claim and they were perfect, I could not have asked for better service. The only problem I had was the increasing premiums. I would still insure with them if the price had not increased so much this last year. I was told the increase was due to Colorado premium increase and there was nothing they could do. Unfortunately, I had to shop around for another company and found insurance for 1/3 less than GEICO's semi-annual price. I'm sorry to have had to make the switch because GEICO has excellent service but the financial cost is just too great..

I was in a total loss car accident in queens, NY December 5, 2018. thanksfully I was not hurt too bad, but my back was im some serious pain for about 2 weeks. I live in another county, and was familiar with the people at the collision shop I was towed to from the accident, so I decided to go home and leave my car at the collision shop, since Geico had to inspect it anyway. I called geico and advised them that I was in very bad pain and could not get to the collision shop to get my things (since now at this point they considered my car a total loss), so they told me my car would not be towed till friday that week. I arrived at the collision shop that thursday, and was told my car had already been gone for 2 days to the salvage yard. the next day, I drove to the opposite county to get my bel***ings, in a lot of pain. I stand on a line at l*** island insurance auto auctions, who FIRST has me sign a document saying I got my things. I didnt think anything of it at first. however when I got to my car...my plates had been stolen and all my bel***ing gone...right down to the car seats and stoller in the trunk. they also ripped out any air bags that deployed. the reason I mention this is b/c there were 2 very serious safety recalls on my 2011 *** at the time, and I had a pending claim. however...now that the salvage yard had their way with the car...now *** has all sorts of reasons why they cant inspect my car. so my stuff is gone, my recall claim is damaged...and not to mention ive been in a huge car accident. ive called geico 20 times at this point...they said "we acknowledge that we said we wouldnt tow your car until friday, however there is nothing we can do at this point and we are sorry". Ive been paying insurance dues to them since im 16 years old! im 35! thats a lot of money. and its a disgrace that someone who has been a customer for so l***, could be damaged in this way and no one take any responsibility

Spoke to 5 different people and all of them had a different story. And the last call said they do not record calls but the 4 previous calls said they do. They just don’t want to admit to their error. Worst customer service I’ve ever experienced.

Spoke to 5 different people and all of them had a different story. And the last call said they do not record calls but the 4 previous calls said they do. They just don’t want to admit to their error. Worst customer service I’ve ever experienced.

I called Geico because that offered me a great premium to begin. It was different than what I was being offered at the other companies. Then, I was hit with a ticket that was 15 miles over the speed limit and the insurance industry went wild. They thought to try to charge me $65 dollars per month more on 1 speeding ticket that I should have never received to begin ( I sped up due to the police officer speeding up, behind me.) I was able to talk Geico back down about half. They offered me 125 plus 5 dollars the first payment, then charged me 135. Then, I closed my account. They tried to take the payment, they couldn't. I contacted them right away. I spoke to a rep, they said it was okay, they wouldn't charge me for it the issue then they charged me an additional 20 dollars. I called about it, I spoke to Brian ***. He decided as a supervisor after knowing how i'd be treated not to help. I'm bringing the issue to court. I know the jackass judges are full of st too, but these thieves are going to pay me somehow. To progress, sooner or later we must be credible.

Our car was in accident 4 months ago. And this is the worst experience for a client to be dragged through. They only paid for the first 30 days of rental car even though we had to wait months to get the replacement parts from Europe. So I have been paying for a rental car ever since . From the start the first adjuster’s assessment was wrong . The car should have been totaled but was not . Got the car out finally and now the car overheats . We took it to a specialist and he said the fan assembly was not working properly because of the accident and now we have warped heads . While in the shop for over a week now, the new adjuster said he was looking for a engine replacement. They could not find one so I talked with him yesterday and he said most likely it will be totaled . So this afternoon I get a call today saying they were only going to replace the fan assembly and that should fix the problem. I’m no mechanic but how is replacing the fan assemble going to fix the engine? Seriously what are they thinking. So now I have to wait for them to get in a fan assembly and still keep paying for a rental car while we wait again. Is there a time limit that this has to be resolved by, how do I get reimbursed for my rental car expensives. Do not use Geico as your insurance carrier . Worst mistake ever .

Geico is abusing its power and taking advantage of me.
Geico has decided to unfairly and unethically hold these auto incidents against me.
1. As I was in a store my car was legally parked outside in the parking lot when a new driver hit my car. Thankfully her father was in the car and made her go look for the owner of the car. Conclusion: they took full responsibility and their auto insurance took care of the claim and repairs.
2. Driving my granddaughter to pre-school one morning a woman in a SUV driving behind me decided she was in too big of a rush to wait for me that she didn’t even realize that my right (passenger side) blinker was on and I was turning right. She decided that she was going to try and go around the front of my car at full speed and proceeded to crash into the back passenger side door right where my granddaughter was sitting in her car seat. How my granddaughter didn’t sustain any physical injuries is a miracle. I had several witnesses including the woman driving behind the driver that hit me, all stop to give witness statements that the woman was completely at fault. The woman and her insurance company, took full responsibility for this accident and the claims were processed under her insurance company.
3. My car was hit when my car was turned off, legally parked and I was not in the car.

Because of these 3 incidents that were legally proven not to be my fault, so much so the drivers took full responsibility and put the claim through their insurance, GEICO is using them to penalize me, charge me rates I can not afford and if that wasn’t enough for them they placed me and my household on a high risk list that won’t let me get a different insurance company or policy. I am paying $1,200+ dollars a month!! My daughter is being charged almost $300. dollars a month and she has never had an accident and has a perfect driving record. She can’t even get lower rates since she is living at my house until she purchases her new house.

Auto body 'repair shop' returned my car to me without doing the repairs. Upon further investigation by Geico, in addition to not completing the repairs the repair shop requested additional parts replacement for thousands of dollars while in possession of my car, however the parts were not replaced. Geico employees and their supervisor are fully aware of the issue, however they refuse to help saying, I picked the body shop. All I can figure is the Geico employees are incompetent or involved in the insurance fraud.

I've contacted Geico multiple times to close the account. Each time that I've called them, I'm told if I make a payment for a certain amount, the account would be either covered to a certain date or closed in full. Which hasn't turned out to be true. Each time after contacting them to ensure the account has been closed, they always ask for more money, for different reasons. The last few calls included one on 1/5/19. I talked to supervisor 'Nicole' who informed me if I provided a copy of my new policy that was dated before the cancelation date of my Geico account, the $70 balance on my account would be taken care of. She implicitly said this, and when I called on 1/10/19 to confirm the balance was taken care of, they asked for $8.83 more! And when I asked Adam T to verify the call recording, conveniently enough, that call wasn't recorded by them! When will it end with these people! All with the threat of 'we're going to send you to collections.' Are you able to assists with this fraudulent co?

I took a settlement with Geico when their driver was at fault because my vehicle was totaled and we needed to replace it. They told me that my health insurance would cover my medical bills and that I could use the settlement for a new car and to pay anything that my medical insurance didn't pay. Now my insurance is coming after my saying that I have to pay. Thanks Geico for lying you

Absolute CROOKS!! I had a policy quote online for $79/month on a vehicle I was about to purchase, the lady on the phone tells me I have to purchase it NOW, knowing full well I didn't even take ownership of the vehicle. I wanted a quote, nothing more. When I owned the vehicle I would have purchased it. So I already have a bad taste in my mouth. I finally get the vehicle a week later and click on my email quote to get things going. I had put the wrong model number down so I needed to call in because the system wouldn't let me change it. I talk to the guy that I was away for 2 years and didn't need insurance which was the same as my original quote, and he's trying to tell me my policy is now $136 a month for the same thing I'm looking at in my inbox that says $79-$84 a month. After arguing with him that that made no logical sense, he was telling me well now I couldn't get a 11+ year insurance credit because I didn't have insurance for the past 2 years, even though I have been driving with insurance since I was 16 years old and am 33 years old, so he tells me if I go an click the link for the cheaper rate it's "insurance fraud". I hung up on the *** and now I am filing a complaint with the general and want an immediate resolution to this harassment and outright lie from this horrific company and their 1980s used card like "salesman" selling you a piece of crap wrapped in shiny paper. Their sales people are the WORST I have come by in A LONG LONG TIME!!

We lost our son in August and called to have him removed from our policy, they didn’t remove him. We called again, they didn’t remove him. When my husbands debit card was compromised, we checked the policy to update payment and realized they had still not dropped him. When I called, they told me the policy would go up $125 a month. They said they did not owe us a refund because we lost discounts by dropping our 20 year old son. Needless to say, we have State Farm now.

I called Geico for car insurance bundled with homeowners (underwritten by Homesite Insurance Company of New York - a seperate review of them has been posted as they are inseparably intertwined in this case). Geico wasn't competent enough to enable online payments from my credit union to go to Homesite, so homesite cancelled my homeowner's policy. This is despite multiple attempts to make payments in multiple ways and calling Geico on three separate occasions in an attempt to resolve the issue. In case you're not aware, insurance companies are very reluctant to insure a home if the policy has been cancelled, and if they do, it costs an arm and a leg. The other complaint I have about Geico is their unexplained increase in coverage policies for car insurance after the sign you up. Clearly smells like an unscrupulous bait and hook tactic to me.

I changed auto insurance companies from *** to Geico in November. When I spoke to the GEICO rep, he informed the pricing based on 250-500K Liability and un-insured motorist and told me I had comprehensive and collision coverage. There was a technical issue with the on-boarding of my application and they failed to send me a declaration page. They could not get my truck on to the policy at that time and I called daily to correct the issue. They subsequently added my truck retro and at that time I was informed that the first rep never added collision or comprehensive coverage. Since I was driving my truck which was a lease (had all the right coverages), I informed the rep that I would add the coverages when I surrender my lease on November 28th and take the truck off the policy, which I did. Again GEICO made a mistake and only added comprehensive and not collision coverage. They did not send a declaration again and I still did not have access to online access. On 12/19/18, I had a motor vehicle accident heading home from that was by a negligent motorist and weather conditions. I was taken to the hospital and when I went to get a rental car, I found out that I did not have the coverages. I have a car totaled in *** paying daily storage because of GEICO's continuous failures. I paid my rental out of pocket and it looks like I might have to pay for the tow and for them to dispose of the vehicle because it costs more to repair the car than the fair market value. I am a member of the volunteer fire service and my wife is permanently disabled. GEICO continues to give me a hard time and say that if the conversations are not recorded, they cant help me. They recently sent me a copy of the declaration I having been asking for since November. My question for them is who in their right mind would add one of your highest level of coverages (250K-500k) and not protect themselves with collision and comprehensive coverage? It makes no sense. This is happening in the holidays and its not right.