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I have been working with Gieco repair facilities for over 20 years. I have personally seen how Gieco short changes the repair process on customer vehicles comprimising quality and SAFETY of their customers vehicles. I have personally seen how Gieco overworks and under pays their repair technicians as well. If anyone perceives this as a disgruntled employees statement they are only half right. This review is not retaliatory.
I am sharing my experience to properly inform anyone reading this of Gieco's immoral business practices.
I do however have a personal axe to grind on another matter involving Gieco's business practices directly affecting my personal family matters and livelyhood.
When I was 28 yrs old my rapist father was cought and tried in court for neglect, at with time he stated that he may be able to make some small payments to reinburse the state for back child support payments because he " just saved 15% by switching to Gieco"
After which Gieco started making commercials that appear to have been based on my STOLEN IDENTITY AND INTELLECTUAL PROPERTY.
A perfect example of a corporation that is too big to fail and protected by corruption.
FACTS from a victim of Gieco's immoral business practices.
Yours truly,
Kevin H
No Comment
I parked on June 1st 2019 in a paid parking in Flushing Ny next to a *** SUV, we were 5 in my car ***, head front like car next to me. the space was narrow so all passengers exit on the right I exited on drive side. There was The driver and a passenger in the *** when we left and returned after 45 to 59 mm.The driver approche me and ask for my insurance card I ask why he said want insurance card you scratched my car. I ask to show me the damage he insisted on insurance card. I took picture the police was not called there no accident no scratches. Two weeks ago I got a letter from GEICO with the above case number I send pictures of the vehicle next to me Plate *** no scratches o damages.I talked to Christopher B hello also ask to record the conversation.The police was not called no damages. today I got a letter stating that I am 100 % responsible for that accident and they resolved the properly damage filed through my policy. parked for less than an hour.Left the driver in the car nothing happened when I returned the driver ask for my insurance card. I SENT PICTURES TO GEICO SHOWING NO SCRATCHES NO ACCIDENT.Why AM I 100 responsible for WHAT. I have a perfect driving record thank you
Dear ***:
Thank you for your inquiry of July 11, 2019. *** is disputing the liability decision reached in this loss.
On June 1, *** reported a loss under his policy alleging *** parked too close to his vehicle and stuck his door. *** disputed ***’s account and her alleged involvement in this loss. The claim number listed above was setup under ***’s policy to continue investigation into the loss.
GEICO attempted to reach *** several times for a statement prior to July 3, 2019 and finally left a detailed message requesting her cooperation as without it liability may be accepted. A letter dated July 4, 2019 was sent to *** detailing this decision. On July 5, 2019 *** contacted GEICO and provided a statement and we advised liability would be reviewed based on this additional information. *** received the letter after she provided her statement about the alleged loss.
On July 12, 2019 *** advised he was not submitting a claim for the alleged damages. Based on ***’s statement we have updated our liability decision to be a not at fault loss. GEICO has contacted *** to obtain detailed photos of her vehicle if a claim is presented in the future.
We feel we have handled this matter within the guidelines set forth in Regulation 64.
If any additional information is needed, please contact, Claims Supervisor, Tom P at (***.) ***.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
Customer service made a mistake in sending my bill to the incorrect address. When I contacted customer service to have it corrected. I was told that my car insurance rates would change quite a bit. I shouldn’t be held accountable for something that wasn’t my mistake to begin with. I never updated my name and address on my account. So I will be looking for insurance with a different company because the rates are ridiculous.
July 11, 2019 Dear ***,
This is in response to your July 8, 2019, correspondence regarding the above referenced complainant's concerns. We have not included any personal identifying information in our response.
Our insured purchased a policy for himself and a 2010 *** effective June 2, 2015. On June 16, 2015, our insured added a 2012 ***, and the complainant, his daughter, to the policy. The policy continued to renew and on April 18, 2016, our insured replaced the 2010 *** with a 2014 *** that is co-owned with the complainant.
On July 19, 2017, our insured authorized the complainant to make changes to the policy. She replaced the 2012 *** with a 2017 *** and updated the vehicle location and mailing address. On December 24, 2018, we spoke with the complainant who advised the 2017 was solely owned by her and garaged at her home and the 2014 *** was garaged at our named insured's address. Unfortunately, the policy was not updated to reflect the correct location of the 2014 ***.
The policy was reviewed by our underwriting department regarding the vehicle ownership of the 2017 ***. We sent our insured an email and letter requesting he contact us regarding the policy. The complainant contacted us on January 16, 2019, regarding the email and letter. At that time, she verified the 2017 *** was located at her address and the 2014 *** was at the named insured's address. We advised the complainant she would need to purchase a policy in her name for the 2017 *** since the vehicle was solely owned by her and she was in a separate household than our insured.
On April 2, 2019, we mailed notice Post Office Receipt Secured of vehicle nonrenewal for the 2017 ***, advising the vehicle would be removed from the policy effective June 2, 2019. We spoke with the complainant on April 5, 2019, regarding the non-renewal of the 2017 *** and the location of the 2014 ***. We regret she is unsatisfied with our decision to non-renew the vehicle, however she is not the named insured of the policy, the vehicle is solely in her name, and it is not garaged at the named insured's address. Unfortunately, the policy was not updated to reflect the correct location of the 2014 ***.
On July 7, 2019, we updated the policy to reflect the mailing address and garaged location of the 2014 *** of our named insured, increasing the premium $296.83. We understand the complainant's concerns, however one of the factors we use to determine the vehicle premium is the garaged location of the vehicle. Our insured has financially benefited from our failure to update the policy effective December 24, 2018, when we first became aware of the location of the 2014. However, the policy has now been updated to reflect the correct information causing an increase in the premium.
If you have any further questions regarding the policy, please contact Joy K at , by fax or email ***@geico.com.
Sincerely,
Frankie S.
Regional Vice President
July 23, 2019
Dear ***,
This is in response to your July 16, 2019, correspondence regarding the above referenced complainant's concerns. We have not included any personal identifying information in our response.
We regret the complainant is unsatisfied with our decision, however, we must ensure we are charging the most appropriate premium for the risk we insure. As we previously advised, one of the factors we use to determine the vehicle premium is the garaged location of the vehicle. Our insured's policy was updated to reflect the mailing address and garaged location of the 2014 *** effective June 7, 2019. We regret the complainant is unsatisfied with our decision not to renew the vehicle, however she is not the named insured of the policy and the vehicle is not garaged at the named insured's address.
If you have any further questions regarding the policy, please contact Joy K at , by fax or email ***@geico.com.
Sincerely,
Gerald M.
Assistant Vice President
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I am not
the insured on this policy. My father is and he does not have a problem with
me speaking on his behalf. As I previously stated we have been a customer of
Geico for a long time. We have never had any issues until now. I never
stated that his car was garaged at my address. The address was recently
update by someone in customer service and now the rates for my dads car has
changed. I will definitely be looking at another insurance company for my dad
for new car insurance. You have a wonderful day.
Regards
This is a compliant for the island of Kauai, 2 years ago I called Geico because I needed a tow truck. it was a rainy week on kauai and rocks were everywhere. I happened to run one over and my tire blow out. I called Geico for a tow but didn't need them at all because a police officer came to my rescue and changed my tired. I didn't use geico services at all. Later I wanted to compare prices for cheaper insurance. It came up that I had an accident. So because I called them and told them about the popped tired they penalized me and said because my car hit the tire it is an accident. I tried to tell them that how can it be an accident when I didn't use my deductible or any of there services and there was no damage to my car at all except I needed to buy a new tired. the adjuster on Kauai said that is how it goes and if you do anything to your car it will be an accident regardless. I am very upset about this. I am being charged a fee of 5.00 extra every month and my regular price of my insurance and I cannot get no other insurance because it said I have an accident which it was not. So now I has this haunting me and preventing me of getting better insurance because I hit a rock and had a flat tire.. very upset with this who situation. I have talk to several employees from Geico no one is help. I wanted this off my record and paid back the 5.00 that they charged me for no reason. So beware of notifying geico of anything it will be counted against you and it will follow you. This is by far the worst insurance co I have dealt with.
No Comment
I have been a Geico customer for 10 years. Today I called to use my road side assistance and they told me in order to have the vehicle towed it had to be on my policy. So I add the vehicle and try again then they go on to say that it won’t be covered because I previously submitted a claim for it. The people I spoke to were rude and unprofessional. One of the representatives laughed at me and the other two kept talking over me while being very rude. Needless to say I will no longer be a customer of this company.
Customer for over 8 years, I get rear ended, and they screw me over. Total a drivable car, rude completely uncaring claims person, washing their hands of it basically. Completely unreachable claims person stalling for a week. Telling people a totalled car can be driven, which it legally cannot until the new title is issued. Refusing to help cover a rental in the time span. That's their "customer service" for someone who's been paying them for over a decade.
No Comment
WORST AUTO INSURANCE EXPERIENCE. They are a complete rip off and in need of more customer focused training. First day I called to get a quote they were very demanding of my credit card information. They had not even gone over my coverage or prices with me before they demanded my credit card info. I had to literally slow the guy the down so he could explain my coverage. Geesh… So needless to say I paid. It was only $50 cheaper than my previous insurance. I’m so dumb for selling out for $50. So the next day I called Geico since the phone app and the website was giving me a notice that my policy was non-existent; which their rep. told me the same thing over the phone. I told them that for the $400 I paid my insurance better be existent. The rep told me my account would be in the system within 24hours. The rep promised I would be covered though. How can I rely on their reps. word that I am being covered when I wasn’t even covered the first day. I’d rather liked to have seen it in black and white. The rep asked me to give them a chance. So… I gave them another shot. THE 3RD DAY… yes… I said the 3rd day… I tried to login to my account. I was successful and the system recognized my account. However, the website would not allow me to view my policy information and gave me a notification that my account would be cancelled within 2weeks. My gosh. So called them back. They told me they were missing some more information for one of the drivers. So I asked them, “when were you planning on telling me my account was being cancelled?” According to the Geico rep, “oh we sent a letter out via mail.” My question would be for this is, wouldn’t it have been in the best interest of the policy holder to know their policy is being cancelled through faster resources (i.e phone, email, etc). I had to call them to find out. If I could I would give them NO stars! I don't know how they stay in business.
No Comment
I reported a claim on 05/05/2019 to Geico when I left work and saw my car was damaged by branches of tree fell on my car. I reported the claim. After that we brought car for inspection and then I spoke with geico investigation officer, too. As of now, I am trying to contact customer service representative and they hang up on me for 2 times. I need to get my car fixed as soon as possible now. It's been almost 8 weeks and my car is still in bad condition. Geico had been keep charging the premium of policy but, they are not willing to fix the car issues which they are supposed to fix.
July 1, 2019
Dear ***:
Thank you for your inquiry on June 24, 2019. It has been referred to me for a response.
On May 5, 2019, *** reported a loss in which a tree caused damage to ***'s vehicle. On May 15, 2019, *** brought the vehicle to *** Body Shop to have an estimate completed by the on-site GEICO adjuster. The claimed damage was on the windshield, , trunk lid, and rear spoiler of the vehicle. An investigation was conducted due to the damages to the rear of the vehicle not being consistent with the loss description.
*** contacted our claims department on June 24, 2019. Our claims file shows that he disconnected the call while on a brief hold. On June 26, 2019, GEICO supervisor Roger B attempted to contact *** three times during the day to discuss the claim. In addition to the phone calls, a contact letter and text message were sent requesting *** to contact either the GEICO adjuster or supervisor to discuss the claim.
On June 27, 2019, *** spoke with *** and reached an agreement on the damages that would be covered as part of this loss. *** has advised that he is contacting his body shop of choice to arrange a time for the repairs to be completed.
Should you have any questions, please feel free to contact Don S, Claims Manager at or at ***@geico.com. Sincerely,
Amy W.
Assistant Vice President
On April 19,2019 My vehicle was stolen and I reported it to The Police and Geico. Moving forward Geico stated that after 21 Days if the vehicle wasn't recovered they would just consider it a total Loss. During that process Geico arranged that I sit down with an investigator to answer questions about the claim I was ok with that and I was very cooperative. However Geico wouldn't give me a rental car they simply stated you are responsible for getting your own rental car, but we will reimburse you, which didn't make sense to me because that's what I pay insurance for. At the time I didn't have money to go out and pay for a rental car. Geico treated me as if I wasn't a victim they made me feel like I did something wrong. They told me not to go buy another car until after the claim was complete. The problem with that is here it is June 20,2019 the claim is still ongoing and I still don't have a vehicle I mean I have two children and I work. The biggest problem is I have completed two Power of Attorneys forms and now I'm being asked to submit another one due to me allegedly not signing my name correctly. At this point I feel like Geico is delaying the process and trying to avoid making payments.
June 27, 2019
***
Revdex.com
RE: Complaint ID: ***
Claim Number: ***
Dear ***:
We received your correspondence dated June 20, 2019. We have not included any personal identifying information on our response, as you requested.
The theft loss was reported to us by the complainant, on April 19, 2019. We explained the process for handling rentals for theft claims. When there is a total theft of the entire auto, we will reimburse the insured toward costs the insured incurs to rent an auto, subject to the following limitations: 1. This coverage will reimburse the insured for reasonable rental expenses beginning 48 hours after a theft of the entire vehicle covered under the comprehensive coverage of this policy; and 2. This coverage may be used to reimburse reasonable rental expenses in excess of those provided by Section III of the policy if and to the extent the coverage limits under rental reimbursement exceed those provided in Section III of the policy. In that event, the amount payable under this endorsement is the amount by which this coverage exceeds those described in Section III of the policy.
The vehicle has not been recovered. After the recovery waiting period we determined this is an unrecovered total theft. All the paperwork has been sent to the complainant for completion to process her claim.
The State rejects all forms that are not completed correctly to include: no mark overs, no strike throughs, no white out, no darkening, tracing over, and the name must be written exactly like the title. We sent the complainant a cover letter with the power of attorney that explained this.
The first time the complainant completed the power of attorney she failed to list her name as it was listed on the title which included her middle name. The second POA included a mark over of the complainant’s name. We have sent the complainant a new power of attorney for her to complete without errors. As soon as we receive it we will be able to resolve her claim and process payments owed.
If we can be of any further assistance, please contact Claims Manager, Anne C, at , via FAX at , or via e-mail ***@geico.com.
Sincerely,
Frank P
Assistant Vice President
My husband and I have been with Geico for over 10 years and we had a decent experience. However, when my mother joined and got her insurance with them, her experience was completely different because she is not a fluent English speaker (she does speak a little bit but needs to be spoken slowly, so conversations over the phone are difficult for her). When she first got her policy, she asked the representative to note on her account to please communicate with her in Spanish or communicate with me instead in English. They never made a note of this and kept calling her her in English. When she would request to speak with someone in Spanish they would hung up the phone on her. Today, I had time to sit down with her and help her calling in regards to this matter (She had already called the "Spanish line" and been on hold for over 1.5 hours with no answer on multiple occasions). They are charging her extra money without having ever notifying her in advance in her native language or through me, even though she had given her permission. The manager I spoke to, Melissa, was very apologetic but said that´s the way it was and there was nothing she could do about it. We will all be changing insurance companies because this is not a multicultural company and they don´t really seem interested in expanding their business to other cultures or going in that direction. We are all very disappointed with our experience with them. We DO NOT recommend this company to anyone, especially not to multicultural populations.
No comment
Filed a claim with geico on my car. Room the car to body shop body shop took car apart. Waited for geico to give ok. 3 weeks later still no word for geico. I called 2 times a weeks stating they need to call the body shop gave them all the info each time I called. Was promised a call from a supervisor the follow day never received phone calls. I call again and get promised same thing and they redo body shop info and promised someone will call them and call me and always get told they send a urgent email out to adjuster and supervisor no return. Now that my car has been 6 weeks at body shop they finally give ok. I ask for them to cover my deductible for me since I’ve had to pay friends to take me to work miss days of work and all the stress for not having a car for 6 weeks and current. They now are telling me no.
June 26, 2019
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Revdex.com File Number: ***
Claim Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of *** and I welcome the opportunity to respond to his concerns.
***’s vehicle was unfortunately damaged as a result of a collision on May 15, 2019. The next day, we inspected the vehicle damages. After completing the inspection, our auto damage adjuster discussed the estimate with *** and provided him with a copy of the estimate. On May 23, 2019, *** advised us his vehicle had been dropped off at the shop he selected for the repairs. On June 8, 2019, *** contacted us and indicated that his shop had not yet started the repairs. He called in again on June 11, 2019, as he was frustrated that he the shop had still not started repairs, and he was unable to reach his auto damage adjuster. That same day, our auto damage adjuster followed up with *** as well as his shop to discuss the status of the repairs.
During the timeframe of June 11, 2019 to June 17, 2019, all calls and texts from *** were responded to in a timely manner. Despite our delay in communication with the customer, it is important to note that the repair shop had everything they needed to begin repairs, including ***’s authorization to repair and a copy of our estimate. While *** states that we did not provide approval until six weeks later, the shop did not need GEICO’s authorization to begin repairs. Therefore, repairs should have begun when *** dropped the vehicle off at the shop and provided them with his authorization to begin repairs.
The auto damage adjuster assigned to ***’s claim contacted him on June 17, 2019 to apologize for any communication lapses during the claims process and to explain that we are unable to waive his deductible. Auto Damage Supervisor Cody M called *** the next day and apologized for the lack of communication. Mr. M also explained that the shop had everything they needed to begin repairs when the vehicle was dropped off, and we could not waive his deductible. Auto Damage Manager Eric F called *** on June 20, 2019 and apologized for the difficulty *** had encountered. Mr. F respectfully reaffirmed that his deductible would not be waived, as we did not delay the repair process.
As the Collision deductible is the amount a policyholder agrees to pay when they file a claim, *** is responsible for payment of his $1,000 deductible. While we understand *** believes his deductible should be waived as compensation for the delayed repairs, any delay there may have been was not caused by GEICO. We would like to assure *** it has been our goal to handle his claim in a thorough and fair manner, and we regret any frustration this matter may have caused him. I hope this information is helpful in resolving ***’s concerns, but if you have any additional questions, please contact Claims Manager Eric F at , or by email at ***@geico.com.
Sincerely,
Sidy D Assistant Vice President
GEICO Casualty Company
I only inquired regarding getting my own auto policy due to a recent separation from the original policy holder. I was also inquiring other auto insurance who will best suit me. I have never entered a contract w Geico or consent to sign any paperwork to be have a policy w this insurance. They are sending me a bill for NOT becoming a member.
I am NOT paying a bill from Geico. They have NO authorization from me to be a member.
June 20, 2019
Revdex.com
1411 K Street, NW, 10th Floor
Washington, DC 20005-3404
Attention: ***
Regarding: ***
Policy #: XXXX-XX-93-72
Complaint ID: 13622509
Dear Ms.:
We have received your request for assistance on behalf of ***. In response, we contacted Mr. by phone on 06/17/19. We were unsuccessful in reaching him but we left a message notifying him that the policy has been cancelled effective 05/16/19, the date the policy was established. Accordingly, there is no balance due for the policy and he may disregard the billing statement he previously received.
If you have any questions, please call our analyst, Christina S, at , extension ***.
Sincerely,
Martha F
Regional Vice President
GEICO Indemnity Company
Tell us why here...
My wife and l paid in FULL for our car insurance premium to GEICO. We decided not to renew our policy with them due to their inferior customer service. Later on we received an extra bill from GEICO indicating they reduced our discount rate in the middle of our coverage period, after we paid in full. I spent two hours to call GEICO, they gave me different reasons. Ridiculous. I will not do business with GEICO again.
No Comment
I am filing a complaint against Geico. Since moving to my new residence, I have received multiple marketing mailings in the mail from Geico that belong to the previous owner. I have sent the marketing envelopes back to Geico marked "return to sender, this person no longer lives here." After sending these envelopes back multiple times to GEICO, they continue to send these marketing envelopes in the name of the previous owner. I called Geico's headquarters months ago to request to have my mailing address removed from their mailing list, and to let them know that the previous owner does not live in this residence anymore. I was informed by a representative that my residence would be removed from the mailing list and to give it up to 6 weeks for removal. She then tried to sell me auto insurance. I was appalled, I don't even have a car. It's been way over 6 weeks, in fact months and Geico still continues to send these marketing envelopes to my residence in the name of the previous owner, totally disregarding my attempts to stop these advertisements.
June 25, 2019
ATTN: ***
Revdex.com
1411 K St. NW, 10th Floor
Washington DC 20005-3404
File Number: ***
Dear ***,
We are in receipt of your correspondence dated June 24, 2019. We have not included any personal identifying information in our response as requested.
We received the complainant’s request to stop solicitation mailings to her address. The previous owner’s name/address is now on our Do Not Mail opt-out file, and as per our standard practices we will suppress this information from mail marketing campaigns. No additional solicitation mail will be received by the complainant after July 2019. We continuously monitor the integrity of our mail opt outs and their application to mail marketing campaigns, including USPS’s National Change of Address data for up-to-date addresses, to ensure opt outs are not mailed for marketing purposes in the future. The DMA Do Not Mail List is also one of the tools used to determine mail opt outs.
We have forwarded correspondence directly to the complainant advising that her address has been removed from our database.
Again, we apologize for any inconvenience experienced by the complainant, and if you have further questions or concerns, I will be glad to assist you directly in correcting the issue.
Sincerely,
Anthony E
GEICO Database Marketing Planner
***@geico.com
, extension
About 4 years ago a Geico customer backed onto the left rear corner of my wife's car, and of course the other guy lied his a
s off and said that I was the one backing up; when in reality all I was doing is yielding to make a right turn! I simply happened to be somewhat close to his car when he backed out in a rush and hit me! Geico refused to to even look at my wife's car and much less pay for any repairs, their final excuse was that I had no witnesses; well the other guy didn't have any witnesses either! However since he supposedly was some kind of government employee they were taking his word over mine, had they checked the damage on my wife's car they would have seen that the other guy was the one that hit me; but of course they weren't interested in doing their moral obligation and at the very least check the car!
No Comment
On April 2019 I received a letter Geico stating they will no longer be doing business with me because I included my daughter in the policy and she had 2 tickets back to back for speeding 2 years ago on 2017. She has grown since. Do I shopped around for the next best thing, a company that would understand that we all make mistakes specially 2 year ago mistake.
I found a company and they offered to do business with us so we went with them for the next month May 13th 2019.
They sent me a letter to send to Geico informing them of the change and the change was to take place 2 days prior to expiration of that policy so I would be covered.
I sent the letter to the Lakeland location and canceled that policy and started policy with the other company. In the past when you send out a letter informing them that you have coverage with a different company they understand as long as it done before the next bill period begins. This has been the only company that takes advantage of people by ignoring and possibly throwing the letter away so that it could look good on their part and they extort money out of clients.
Years ago me and my mother was in a policy with Geico together and we had differences that caused us to go our separate ways she took herself out of the policy but before doing so maliciously took me out of the policy, Geico not once called me to confirm the changes and the way I found out was when I received a letter from the DMV stating that my license was suspended I called Geico and they said the person on the recording didn't sound like me but they couldn't do anything for me and I was stuck paying $150 to get my license reinstate and had to look for another company that was 16 years ago, I came back to Geico thinking they have grown and their people would not do this to their clients and I was wrong.
I'm very disappointed with the way they try to make extra money out people in these times.
No Comment
My credit card was fraudulently used and Geico refuses to refund my money. They are telling me to pursue the policy holder.
June 12, 2019
Dear ***:
Thank you for your June 10, 2019 e-mail regarding ***' complaint. Mr. R asked that I respond on his behalf and I welcome the opportunity.
At this time, GEICO is not able to respond to ***' complaint as we do not have enough information to complete a proper investigation. *** did not provide a credit card account number, GEICO policy number, or any other identifying information to investigate. *** can contact GEICO's Customer Service Department 24 hours-a-day at with this information, and we would be happy to review it.
GEICO advises *** to contact her local police department to file a police report, as well as her credit card company to dispute the payment.
I hope this information is helpful. If you require further assistance regarding this matter, please contact my associate, Cynthia B, at , ext. ***, or at ***@geico.com.
Sincerely,
Elizabeth C.
Underwriting Manager
July 2, 2019
Dear ***:
Thank you for your July 2, 2019 e-mail regarding ***' complaint. *** asked that I respond on his behalf and I welcome the opportunity.
When a policyholder disputes a payment, all financial transactions are handled via our vendor *** and the financial institution (credit card company). GEICO had already mailed her refund check before receiving the dispute from her credit card company. GEICO accepted the dispute and removed the payment/refund from the account, otherwise she would receive the refund twice. After accepting the dispute, *** returned the funds to the credit card company.
I have enclosed a screenshot of the *** transaction summary showing the dispute and subsequent chargeback to the credit card company. GEICO has returned the payment to ***' credit card company, and she will need to contact them for her refund. GEICO has no oversight on how the credit card company will be dispersing the refund.
I hope this information is helpful. If you require further assistance regarding this matter, please contact my associate, Cynthia B, at , ext. ***, or at ***@geico.com.
Sincerely,
Elizabeth C.
Underwriting Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: *** is still indicating that they have not received any monetary refund from Geico. It has been over 1 month, and nobody can tell me where my funds are. *** is adamant that no funds will be issued to me until they receive $353.93 from Geico. How long am I supposed to be without my money?
Regards
I opened the claim and find out for my Xpress estimation that they rented a car to somebody who I don’t know under my claim number may be by mistake or system issue. They left me out at the estimation-place for many hours to wait to resolve their issue. I did not make mistake but they did and no reason Geico makes me wait so long time. They have to expedite to resolve the issue and find different way not making me uncomfortable to wait! They are only happy to charge my monthly insurance fee but not interesting in customer. The worst company ever!
June 17, 2019
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th floor
P.O. Box 149104
Washington, DC 20005-3404
RE: FILE NUMBER: ***
Dear ***,
We received your correspondence dated June 10, 2019. We have not included any personal identifying information on our response, as you requested.
This complaint arises from an automobile accident that occurred on May 31, 2019. The customer was provided an *** rental reservation for use while his vehicle was undergoing repairs. On June 7, 2019, we became aware the customer was unable to pick up the rental as it appeared *** provided the reservation to another party unknown to the customer.
We immediately contacted *** when we became aware of the issue and made attempts to rectify the problem. The rental reservation was subsequently cancelled and the customer was advised *** was working on correcting the issue. Unfortunately, *** did not have another rental vehicle readily available for our customer's use.
On June 17, 2019, Jennifer M, Claims Supervisor, attempted to contact *** to discuss his concerns and left a voicemail message.
We sincerely regret any inconvenience our customer experienced, and we appreciate the opportunity to show the customer that we are dedicated to providing an excellent customer experience.
If there are any additional questions, please contact Shomari J, Claims Manager, at , via FAX at , or via e-mail at ***@geico.com.
Sincerely,
Yvonne O
Assistant Vice President of Claims, GEICO Houston
My mom had a car accident in February 2019. Her car was totaled. Since I am now the Guardian of my mother, everything has to be approved by the courts. I have asked Geico several times to send me the requirements in writing so that my mom can get her check but they just give me the runaround. This letter needs to be submitted to the courts so that the judge can decide on how to proceed. The person in charge of the case, Giovani, is useless. I also sent an email to Jeff Lewis but has not responded even after three days. I even left a message for the district manager whose last name is S but no response. His phone number is . The claim number is
June 12, 2019
Dear ***,
We have received your correspondence on June 10, 2019, regarding the above consumer's claim. Following the accident, the consumer's mother's vehicle was deemed a total loss, and an agreed upon value was reached. We have been working to resolve the ownership status as titling and assigning ownership of the vehicle is necessary to process and issue payment for the claim settlement. Following the accident, we were advised that the consumer's mother herself was not capable of signing the title over to us.
Last week, we were successful in obtaining copies of a Durable Power of Attorney and Oath of Guardianship, permitting the consumer to handle the consumer's mother's affairs. We are currently following up to arrange time and place to secure the needed documents to resolve the claim in full. To help in this endeavor, our Auto Damage Adjuster called and texted the consumer yesterday about meeting to finalize the total loss documents and give him the total loss settlement check. As soon as the consumer is able to return our contact attempts we will arrange a convenient meeting location, finalize the required documents, and tender the agreed settlement payment.
If you have any further questions, please feel free to contact Michael M, Claims Liability Manager, at .
Sincerely,
Tara C.
Assistant Vice President Claims
June 12, 2019
Dear ***,
We have received your correspondence on June 10, 2019, regarding the above consumer's claim. Following the accident, the consumer's mother's vehicle was deemed a total loss, and an agreed upon value was reached. We have been working to resolve the ownership status as titling and assigning ownership of the vehicle is necessary to process and issue payment for the claim settlement. Following the accident, we were advised that the consumer's mother herself was not capable of signing the title over to us.
Last week, we were successful in obtaining copies of a Durable Power of Attorney and Oath of Guardianship, permitting the consumer to handle the consumer's mother's affairs. We are currently following up to arrange time and place to secure the needed documents to resolve the claim in full. To help in this endeavor, our Auto Damage Adjuster called and texted the consumer yesterday about meeting to finalize the total loss documents and give him the total loss settlement check. As soon as the consumer is able to return our contact attempts we will arrange a convenient meeting location, finalize the required documents, and tender the agreed settlement payment.
If you have any further questions, please feel free to contact Michael M, Claims Liability Manager, at .
Sincerely,
Tara C.
Assistant Vice President Claims
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I was hit by a driver who had Geico insurance. We provided copies of his text messages admitting fault and pictures of the vehicle. The adjuster told my husband they could not get in touch with the policy holder so there was not enough proof and the claim was denied. He also accused us of making a false claim. Very unprofessional.