GEICO

It takes an act of congress to get anything done. My agent Michelle Padgett is the worst. She knows absolutely nothing about what she is doing. I've been with Geico over 10 years and trying to get my car fixed has been nothing but a hastle. She lied about her supervisor not having a contact number and switching to another agent has been difficult as well.

I signed up for a Geico commercial policy for 2 days. They charged my card 186 dollars they said when I signed up that I could cancel anytime. At the time they did not make me aware of any cancellation fees or anything like that. I found a cheaper rate and the next day cancelled my policy. I understood I would not get the full amount back because I was insured for the couple days. The agent then told me I would receive 29 dollars back and that a short fee was added when I cancelled it. They then told me the short fee is usually 10% of the premium left. I told them the math does not add up and I should be getting more back and 2 agents really could not give me a good answer. I am very unsatisfied with Geico and feel like my money was taken and I would never consider using them again ever.

Erin in Savannah Ga was very unprofessional claim adjuster she had no care for customers very bad service and then tried to bamboozle me! Not happy DONT WASTE YOUR TIME AND MONEY WITH GEICO.

I have a camper that is insured with Geico insurance when I had to open a claim with them they didn't know what a camper is!!! I had to arrange to have someone tow my camper to a repair shop I had to make all arrangements!!!! This insurance only cares about your monthly payments!!! I will be looking for another insurance company!!

I believe this company doesn't deserve any stars, but because its required to leave a star that is where I leave it.
I absolutely will never be insured by this company again. I requested that my auto policy not be renewed 2 weeks prior to the renewal date, I even called the day before the renewal and was assured that my policy was cancelled. The very next day my account was deducted for the premium amount and I called again, to be told that I would see a refund very soon and that they were sorry they did not cancel it on time, now 6 days later I am still without my refund, I called them today and they told me it would be another 4 days before the refund hit my account. My bank has charged me a over draft fee and I had to pay my new policy as well. This is absolutely unlawful and unjust.

On May 13, 2019 I took my car to the shop to get worked on with an approval from my Geico claim. My claim number is ***0101026. The shop didn't start working on my car until May 16, 2019 because they stated they didn't get an approval from Geico. I contacted Geico to find out what was the delay in approving the claim and Geico stated they was waiting for the shop to send them an estimate. However, the timeframe estimate 5 days and the shop is not open on the weekend. I specifically took my car in on Monday with a tentative date of completion by Friday, but since Geico didn't approve the service in an expedite timeframe. The process was delayed. I'm requesting a credit on my account for this delay as I needed my car for the weekend.My claim number is ***0101026. I took my car to the body shop using Geico claim service. Upon receiving my car back there were new damages and the work that was suppose to be done aren't done. The adjuster supervisor Lizeth and field supervisor Eric aren't expediting my issue. I got my car back yesterday and have to wait a whole week just for them to review my car again. I feel like the insurance company is playing with my car as if it's a guinea pig. I have been more than inconvenience for this situation and haven't been getting any real assistance. I asked to speak to someone higher than Lizeth the supervisor, but continually being told no one is above them, which is not true.

I file a claim with Geico on 2/15/2019, for weather damage to my car. I started the claim online and had to call in to finish it with one of there employee. once I had finished it I got an email stating that it was file and someone would contact me so they come for an do a claim adjustment. On the following afternoon, their Agent calls me, name Coltrain, ask if he comes on 5/16/2019 around 9.am. I told him yes. On the same day around 2;15 p.m someone (man) call me from Geico claiming he was their investigator and wanted to know if he could ask me a few questions on a recorded line, I said yes. once talking to him I told him the same thing that my car had weather damage to the hood, and hood only, he wanted to see a picture, I went outside while talking to him still on the phone took a picture and sent it him and also took another through my security camera showing how I was watching my car , go from bad to worse everytime it rain. for about 25 days my area was under a flood warning, constant raining off and on. Once I explain this to him I ask why he wanted to know, he said I had multiple claims with them, and I told him he was mistaken, anyway the next day, 5/16/209, around 9:30 I hadn't heard from the adjuster (Mr.coldtrain) I call him, and he calls me back and told me that he had already been to my house between 6-30 a.m and took pictures and said my car would not be cover because my car was just old and worthless basically, so that angered me because I felt if my car was worthless why were they still deducting payments from my bank accountant every month? I started making calls and went online to Facebook to there page and left a message, once I did that a lady calls me and said I would get $400.00 for damages, still conflicted by what everyone told me a different story. by that time I had gone back to Geico website and requested to cancel my claim. A couple of hours later a lady name Ms. H call me and ask why was I canceling my claim and I told her about all the bad conversation I had with there employee and she told me to hold on and she would help me. I never heard back from hear, but today 5/17/20 I call and talk someone name, Mis F. She keeps talking about multiple claims, I told her I didn't file the claim she was accusing me of, I only reported. On Dec 18 a lady fell on my car an dented the frame and she paid and had it fixed within the next day. Geico didn't give me a penny on that. but they still claim it got to be investigated. I think this a bunch of crap. Ms. F told me this might that until Tuesday to be settle, if then. later I get an email from a Ms. H stating I had been an accident she apologies. I haven't been an accident. these people can get their facts together. .( My car have weather damage to the Hood, only) God and mother nature did it. NOT me.

On April 17 (or about that date), I called to advise Geico, Policy # ***---, I was changing my insurance coverage to another company. I was transferred to an underwriter to complete the process. He was just plain nasty, and commenced to harangue and criticized me for not giving them the opportunity to counter.
I tried to explain to him that I had called several times in the last few years and was summarily rebuffed. His counter was I should have asked again which I took to mean ‘tell him what *** offered and they would see what they could do.’ I had been with GEICO for 26 years and he was adamant that I would be unhappy with the new company.
He also said *** would not offer accident forgiveness (assuming I would notw have accidents) and would quickly raise my rates.
I told him it was my choice to make the change and he raged on anyway. I was not able to get a word in edgewise! I only regret I didn’t get his name.
Bottom line: I still do not have my refund.
Please help me if you can.

I have been paying my premiums since I started my policy with Geico. I have paid my premiums on time each month and Geico failed to notify me via email, mail or by phone, stating that they had to cancel my my policy April 9th 2019 for failure to supposedly provide them with the address that my vehicle was parked at. My current address is listed with this complaint and once I had moved from my previous address back to my current address; I notified Geico, somewhere between January 7th or January 11th of 2019, of said change by phone. Geico never contacted me! They claim that they sent me information via the mail and that they have returned mail. I asked for proof of that; they provided none. They also claim that they personally spoke with me on February 20th 2019 and they have audio of me denying the location of where my vehicle was being parked and I asked him for conformation of which they would not provide. Geico has come up with excuse after excuse as to why they cancelled my policy for no reason and allow me to ride around in said vehicle, for over a month before me contacting them on May 15th concerning why I was not able to make my payment via the app. I just found out all this information that happened as of May 15th 2019 and this was well over 30 days since they supposedly cancelled my policy on April 9th 2019. I also asked the guy to provide me with the dates that they claim they contacted me via phone. they also have not provided dates of when they supposedly contacted me.

If I could give them a zero I would! Law breaking, deceiving corporation that should be shut down after investigated for fraud. They quote customers, lock you in on price, have you switch over, pay in full for your coverage for a year only to get a new statement 2 weeks later saying they send you a report that they ran your credit (WITHOUT YOUR PERMISSION!) and now you have to pay $40 more a month. Oh but wait, when you call to sort it out, the plot thickens.. They tell you the reason for increase is due to a "ticket" on your DMV record but you actually don't have one, then another agent says they see the reason listed is because it was an mistake on their end and to discard that letter. BUT now we are receiving letters and emails from them saying they are send us to a collection. ??? Seriously this GIANT company can't even get their story straight or explain how they had the legal right to run my credit or change my rate against the terms of policy... Bye!

We were told by Geico that we were covered under their insurance, we are an Active duty military family. When we move to San Diego California we had Geico insurance under our Home of record’s address in North Carolina. in November 2018 we were told that we had to switch to a California address that we moved to, and pay a fine to change states on the insurance. From November 2018 to May 2019 we have paid our insurance of $400 a month in two separate payments biweekly, and were told through the app and on the phone that we had insurance coverage. On May 11, 2019 I was pulled over in North Carolina visiting family while my husband was on deployment, by a police officer who told me my insurance had lapsed and received a ticket, and that my license plate had to be revoked. I later visited my local tag office in North Carolina and was told that my insurance had been lapsed for over seven months, even though Geico was taking out payments monthly, and had not told us that they had canceled our insurance, no phone calls, no letters in the mail, absolutely nothing. Even though they were still receiving the money from us and called us when our payment was behind to collect it. When I later called Geico about getting a refund for the money that we had paid them for having no insurance they de***d, I also asked them why I was not notified when our insurance was removed from both of our vehicles 7 months ago, they refused to give me an answer. My husband is currently deployed and I am stuck in North Carolina 2,800 miles away with 2 children, and cannot return home to California without a tag on my vehicle, and his vehicle in California is sitting uninsured without his knowledge, while he is away on deployment. I am completely appalled, Geico claims to be a military supportive insurance company but they do not care whatsoever about military personnel.

hI contacted the insurance provider regarding a new quote and I was told a quote of 210.00 dollars with a past due amount of 189.10. I explained to the representative that I want to know an exact amount prior to charging my *** account. The customer service representative charged my account the amount of 189.69, I proceeded to contact chase to perform a stop payment from Gieco in the amount near 189 dollars. I spent 2 hours with customer service, the managers are yelling and arguing with me regarding the amount and the total quote changed to 800 dollars a month. all of my information has stayed the same nothing has changed and I am being mislead on pricing and I was swindled to believe that I was going to get a rate just so Geico can collect an amount that was owed and should be in collections. The manager has also been neglecting to provide me correct information.

Absolutely garbage worthless insurance always wanting to bend you over and left you have it. Stay far away from these people as they will utilize any of the textbook underhanded tactics to get out of making payments. I'm not only out $27,000 for a trailer, but also out another $500+ for broken glass that occurred during the same incident. I wouldn't even spit in the same direction as these vile, despicable, unscrupulous fools.

I was in a vehicle accident, nothing wrong with the vehicle before hand. After the accident I get back into my vehicle, and I have the ABS and Traction Control Light on. I take the vehicle to the collision center geico told me to take it to. The collision calls me and said the vehicle wont be repairs because geico said it had nothing to do with the accident. I call geico and the claims adjuster said he never said that, and will figure it out. I want 4 days for a call back and go nothing. So I drive the call him, and he said it's a waear and tear items. Which means he lied to me the first time I asked about it. The saidnits the wheel bearing that broken, but not because of the wreak. If it wasnt broken before the wreck, but broken the second I get into my vehicle after the wreck, how was it not damaged when I got into the wreck. If my tires are popped during a wreck they are fixed, but they are still a "wear item". Do my vehicle is unable to drive after getting into a wreck, because geico wont fix it.

Unbelievable I was hit by a driver who turned into my lane and clearly had pictures to show it. After them taking my recorded statement of what happend I had to wait a week for the other driver to finally pick up the phone and lie about it and now they wont fix my car when clearly I have evidence. Of course the statement is going to differ because the driver doesnt want to pay for it. Very shady business very unfair becareful with Geico they have no integrity! Worst insurance company!

Had a comprehensive claim. Took the car to Maaco for repairs. Went to pick up my car and could not. Geico made out the check to me and capital one bank. Capital one is an online bank and this process would add weeks having to mail the check to capital one just to have them sign it. When I explained this to Geico I demanded they comp a rental car. They said I don't have rental coverage and refused to cover it. I was not explained any of this by the adjuster and cannot even talk to the adjuster because of limited hours. I will definitely be switching insurance companies after the pain of this claim.

They had my car under auto repair in Feb 2018 ,my car ended up stolen in March 2019 and they said my car was considered totaled in feb 2019 wait , how can they back date it and lie all because they dont want to pay? I would recommend

I was under the impression Geico covers rental car damage and that purchasing extra insurance is not necessary. I was dead wrong. Unfortunately, I was involved in a rental car accident that was not my fault with a driver who had no insurance. Throughout the entire time Geico agents were remise in their attitude about following through with effective procedures to resolve my claim. It took almost a year for Geico to make a final decision about my claim. In the end, I had to pay thousands of dollars to the rental car insurance company because Geico refused to pay all damages and fees. When I tried to enroll with other car insurance companies, I discovered the Geico agent did not file the accident properly and it appeared as though I was at fault. Estimates I received from the other companies doubled. When I asked the Geico agent to send me a no-fault letter, he/she failed to put the date of the accident in the letter, therefore making the letter useless. I would advise anyone seeking to enroll with Geico to avoid them at all costs. I submitted all these complaints to Geico and to date, I have not received one apology. Use Geico services at your own risk.

The worth Company ever especially when comes to adjusters who are falsify info and do payments t the customer and stating it nothing can be done after you point them they have made mistakes. Be very careful especially when you at fault and they do payments to another party on your behalf The are very happy to pay more because they don't care as they get this money back from you. They are not here protecting you they are there to simply get paid.

As a loyal customer of Geico my car was hit by an intoxicated individual which was in the wrong 100% and as mentioned in the police report . It became time to renew my policy and the mentioned accident had impacted my premium I see this as being totally unfair to me the customer that's only following the government guidelines in owning a car I hope someone can look into this and see the unfair treatment of individuals that uses these insurances ..