GEICO

Let me start off by stating that I’ve been with Geico for a few years now. I started off with Geico owning 2 Cars which were pretty standard - an SUV (KIA SORRENTO 2011) and a Chevy Cruise LT 2014. I paid $317.80 a month in auto premium. My Chevy had no lien holder and my Sorrento was almost paid off. When I had only my Chevy Cruise LT 2014 on the policy it was $198.31 – I got in a car collision making a U-Turn and now my insurance rocketed up to $241.35. I’ve only had one claim with them actually claiming auto damages besides 2 cracked windshields – and that claim is the claim I’m concerned about right now.
It is funny how I filed a claim and before my adjuster even looked at the damages on my car my car insurance went from $198.31 to $241.35. I was billed $241.35 on the 8th right after my accident on the 3rd. When my field adjuster Stevai Andrews arrived to my apartment where I towed my car, he literally turned on the car for 5 seconds maximum and wrote for damages that he could visually see. Of course, when I had my car towed to Maher Chevrolet, there was supplement after supplement.
I was informed by Sandy at Maher Chevrolet that this particular collision center was visited by Geico employees nearly all the time. Finally 31 Days after my car collision bringing after my Chevy Cruise to a Chevy Dealership as fast as I could after the collision because I thought the Chevy Dealership would be quick and efficient repairing a Chevy Make car (which I was mistaken) – I obtained my car back on my work lunch break yesterday. The engine light turned on after 10 minutes of driving it and I was hearing the same squeaking and feeling the same bumping I felt after the collision. I’m wondering if anything was done internally to fix the car’s issues considering I had a full rewire performed on it probably 6 months prior. I also own this car outright.
I have come to the determination that I do not believe the claim was handled in a proficient manner and I feel I have been dragged along. Unfortunately, my friends have informed me that they’ve had similar experiences with Geico Auto Insurance. For purposes of explaining why this claim was not handled correctly please visit Kelly Bluebook and look up a Chevy Cruise 2014 LT Basic with approx. 70k miles – go ahead and price it with standard equipment and the color is gray – mark it in good condition. You will see that my car is worth approximately $4.7 k - $5.8k.
My first estimate was handed to me at $3,858.67 Gross which was far from accurate, the 2nd supplement Geico approved was then increased by $1,241.61, and then the 3rd Supplement Geico approved was for $59.18. When I got the car back, the car was squeaking, bumping, the front bumper was not flush with the hood, one headlight had a gap between itself and the hood, and I had already waited 31 days for these results. I had to turn it right back after work, waste my lunch break, and now I’m waiting again.
I am on my fourth supplement now exceeding the value of $5,159.66 and my rental car is costing Geico $38.50 per day – and so far that’s 31 Days (plus taxes and fees). So, right now Geico is at $6,353.16 to my knowledge as a claim total and that is not even counting the few medical bills for me and the excess rental fees that they’d receive with me being 23 years old. That is over the price of my car… and the internal components that suffered from the collision have yet to be fixed. Why couldn’t we just total the car as I suggested and ultimately knew should’ve been done? Geico has paid more than the worth of my car, will continue to do so until it is fixed (trust in that), and instead of a quick resolution – which would be me putting a down payment towards my new replacement, I receive instead over a month now of being dragged along and I got to drive my half-aed repaired car for 30 minutes.
After this auto claim is resolved, I believe I am going to switch my car insurance policy back to Amica - I got into a car wreck once a few years ago when I had them as my insurer. Their claims process was quick, painless, and easy – literally the exact opposite of what I am experiencing now.
While it is true that Geico can save you 15% on Auto Insurance – you will almost immediately pay for this in time and headaches the second you call their office to notify of an incident.
Trust me… Don’t go with Geico…

I hate Geico so much. I have been in no accidents and they charge me so much money for car insurance. My car insurance is more then my monthly car payment. They based there pricing off my credit report which has nothing to do with my ability to safely drive. I am obligated to allow them to base there pricing off such things because I am forced to have insurance. It is aggravating and very angerfying. Geico has costed me so much money and I hope one day that the crap these insurance companies put people through knowing we can't do anything about it. I hope we find a way to put these insurance companies in check from being so invasive with our privacy.

Geico added my son on my insurance policy without my authorization who does not have a drivers licence and also has never driven a car before. They on their own increased my premium, send me a letter that additional driver added and to my utter surprise when I called them, I encountered the rudest customer service rep who would not remove my son's name from my policy. When I told them that this is not authorized and not per insurance regulation the customer service rep started to scream.
Finally, I had to talk to supervisor to have this taken care of, but this is one horrible company.

I WORK FOR *** CO SHERIFFS DEPT IN MACON GA AND GOT OFF WORK AT 1100AM AFTER WORKING A TWELVE 12 HR SHIFT 7PM TIL 1100 AM ENROUTE HOME I HAD A BLOWOUT [FLAT] ON THE REAR PASSENGER SIDE TIRE,I WAS ABLE TO PULL OVER SAFTELY NEAR *** AND CONTACTED GEICO MY AUTO INS PROVIDER AND REQUESTED ROAD SIDE SERVICE AFTER A FEW MINS ON THE PHONE WITH CUSTOMER SERVICE SHE INFORMED ME THAT SHE FOUND MY LOCATION AND IT WOULD TAKE ABOUT 90 MINS FOR ERS.AFTER APPROX 90 MINS I GOT A TEXT FROM THE TOW CO THAT SAID IT WOULD BE ABOUT 90 MORE MINS BEFORE I COLUD GET ERS,I CALLED GEICO AND THEY STATED THAT SOMEONE WOULD BE THERE IN APPROX 45 MINS NO ONE NEVER SHOWED,NOW AT PPROX 230 PM I CALLED THE TOW CO AND SPOKE WITH THE SERVICE REP AND SHE TOLD ME THAT THE DRIVER WAS 4 MILES AWAY ON HWY 80 NO ONE NEVER SHOWED ,I CONTACTED GEICO AGAIN AND DISPATCHED ANOTHER TOW CO AND I WAITED APPOX 2 HRS 30 MINS THIS DRIVER FINNALLY SHOWED UP AND COULD NOT PERFORM THE SERVICE AND TOLD ME TO CONTACT GEICO I CALLED GEICO AND THEY TOLD M THAT THEY DISPATCHED ANOTHER TOW CO AND IT WOULD TA ABOUT 90 MINS I WAITED APPROX 2 HRS AND INDEPENDENT TOW CO SHOWED UP AND TOWED ME HOME 7 HRS LATER ,I ARRIVED HOME AT APPROX 715 PM, I CALLED GEICO TO LODGE A COMPLAINT AND THE REP TOLD ME THAT A MGR WOULD CALL ME BACK AND NEVER DID .ICALLED GEICO TUESDAY AND ASKED FOR THE REGIONAL OFFICE PHONE NIMBER AND SHE TOLDME SHE DID NOT HAVE THE NUMBER AND SHE HAVE THE MGR CALLE ME BACK NO ONE NEVER DID I HAVE ALL THE TEXT MESS AND PHONE CALLS PLACED TO GEICO AND THE TOW CO. PLEASE LOOK INTO THI MATTER ,THANKYOU

Had two accidents with vehicles with full coverage and Geico would not pay a dime. Both accidents were NOT my fault. They told me to contact the other drivers’ insurance companies. Why do I even have them for my insurance company if they will not do their job.

I called Geico to inquire if they have coverage for ridesharing as I had considered this on the side. They informed me that they did not carry such a policy. So I thanked them and told them I will not do rideshare, I'll continue my policy as is.
I receive a letter in the mail informing me that Geico has stopped my insurance because of rideshare activity. Only, I never started ridesharing.
I called customer service, they apologized for their mistake and said they have fixed the issue and that I'm covered still that the policy will continue as it had. Only.... it didn't. When I noticed that they had not billed me in a while I tried to log into my account which was not working. So I rang customer support as prompted.
It took getting transferred to 3 customer service agents for them to figure out who the "right" person for me to speak with was. I was told that Geico would not activate my insurance without mailing them a letter from rideshare companies stating that I have not done rideshare.
Wait.... what? So Geico screws up, cancels my policy and wants me to jump through hoops to be insured again? I have excellent credit, a degree, a professional career, married, stable income/residence good driving record a newer model car I financed.
Know what I did instead Geico? I hung up and signed up with a competitor in less then 5 minutes online and it's an even cheaper policy with better coverage as well.
Mns left me un-knowingly un-insured. To think if there was an accident my wife and I would have been completely screwed.

I had a claim with them for an accident that was not my fault and it has been 3 months and nothing has happened. We call the office and no one answers our calls and when they do they have an attitude problem. They are very irresponsible, I have to continue to pay my work vehicle when it's not running.

I recieved a letter today that Geico is dropping me as a result of these four accidents:
-Animal Collision (No Fault)
-Someones Door Hitting my Car (No Fault)
-Being Rear Ended (No Fault)
-Getting T-Boned (60% Fault)
This claim that I have a high risk.
I called around to another insurance companies. Farmers secondary company can insure me for the price of $16,000 for six months, it's more than the price of one of the cars I'm trying to insure.
Progressive can only insure one of my cars for $1,200 a month for six months.
An insurance company is made to protect an insured, and now I'm being penalized for using the protection I pay for.

Been over charging me 142$ a month on my auto insurance. Lied to me about rates. Taking advantage of a loyal costumer. Will not reinburse me 852$ that they overcharged me for a 6 month premium.

Geico insurance company charged my debit card in the amount of $2375.69 without my authorization for a persons policy that I dont even know. We had a three way phone call with the policy holder that used my debit card and he also explained to geico that the card was not authorized to be used. They only offered to do a refund after they got replacement payment of $2375.69. I told them that this was unacceptable obviously, and the gentleman at geico (Paul W employee #***) told me that he was then going to end the call if I didnt like the answer and hung up on me.

Geico does its business too smart. Any accidents happened to people, and Geico will not disclose cases asap and just keep clients not leave from Geico, If leave Geico, other insurance companies will cost insurance fees more than Geico due to not disclosed cases, Also, Geico can get benefits and pay less if two clients were in the same accident.

We were involved in a car accident evening of 2/7/19. Next morning I reported the accident to Geico claims and was assigned Shanela as an adjuster.
We had total loss, and were offered a fair market value compensation. The problem is the insurance company is lying to us and not providing a fair market value. They changed their story few times.
First they gave me a number I agreed, then they said it included sales tax and its not the number, then I requested a value comparison they used.
*** blue book shows my car is worth $22700-$33800. My car was new with only 1600 miles appx. I bought it new and that was a quote to a used car with more miles. Geico said they dont go by blue book so they should pay a fair market value by the comparisons I gave them. ThatS about $2000 more than their estimate. Every place I called from their comparison report said there are no 2018 for that price they quoted me, and 3 of them said if I find one for this price they are willing to buy it! On top of lying about the price they lowered the fake price by about a $1000 just because! Those cars had much more miles and the price they quoted me was not correct and didnT include the right prices the fact my car was only 5 weeks in the road and only 1600 appx miles, I should get a credit for that not a reduction. Shanella said *** has a gap insurance that will cover the difference. *** wants $516 and said I have to pay that, not the gap insurance.
All I asking a fair market value for my car so I donT have to pay from my pocket to *** and any over will come to me for the down payment I had to use for getting the new car, and buying the one I lost.
Shanela agreed to add a $100 to the amount they had after I confronted her the value is bogus, and they even didn’t pay it. Geico has to pay fair market value for the car and its about $1700 in the worst condition to $2800 in the best condition which my car was!

The official Geici website states. "If you want to cancel your policy, GEICO makes it easy with no cancellation fee." This is a false statement. After cancelling my policy with Geico after recieving a better rate elsewhere, I was charged a "short rate fee." It was explained that this was a fee that I was being charged because I was cancelling my policy. I do not appreciate being lied to. I will never return to geico.

Geico Agent, Explain, that I would have two contact the Owners auto insurance co. ***, for the Owners car doing damage to passenger door. Instead of Geico Agent representing me in my claim. Do all Insurance companies operate this way in handling your claim or claims and you provided Geico, all the INFO that is required for this claim? I have two cars and a Motorcycle insurance with them, on the Military side.

Senior Citizen,Police Volunteer, *** Retiree

Thank You

We were rear ended and not one person from Geico came out to investigate the issues. They called it a no fault to us and the person driving. Geico took a hear say and never did any leg work! Why are we paying them for us to do the work!

2013 I came to Geico for car insurance, I talk to a salesman and he gave me a quote for car insurance. I asked the salesman if I was covered to drive someone else's vehicle under this automobile insurance policy, he said yes. I did not have my credit card with me so he said I had to call back. I called back the next day and talked to a different salesman and asked him the same thing. Am I covered to drive another persons vehicle and he also said yes. So I signed up with Geico Commercial auto insurance. When the Commercial auto insurance policy came, in the paperwork the wording was very vague. So I called Geico again and another sales person assured me don't worry SIR, you are covered to drive another persons automobile. Fast forward to Spring of 2018. I was driving my landlords car which was more fuel efficient than my Ford van so she let me drive her car to go bid a paint job in Cleveland. I was returning the car back to her, when I was cut off in rush hour traffic. I went to court and the judge threw the court case out in my behalf. Geico refused to cover me saying I was not covered to drive another person car. I want everyone who is doing business with Geico car insurance or foolish enough to think about doing business with them, to run away from Geico. They are clearly paid liars from the top of the company to the bottom. They are absolutely untrustworthy as an Insurance company. They shall not cover you even though they tell you multiple times you are covered. The United States Government must dissolve GEICO, for their crimes against the American people. When I went to court I heard about many other people who Geico had screwed over by not covering them or half covered them when Geico had told them they were covered. You have been warned and never except their Commercial policy! PURE LIES

Geico is a rip off, not only do they steal money from you, they also falsify documents. I pay alot of money for insurance I have excellent driving skills and a driving record. However I am 47 years old and in all the years of my driving, I have never had an accident. I was involved in a car accident with the other party being at fault. No insurance and I had to go through my own insurance and to be told that I waived the personal injury form!!!! What a joke, they falsified the form so that they would not have to pay.

Geico gave me a lower quote than my current insurance provider so I switched. They billed me a different amount, I canceled the policy and was told I would get a full refund, but I had to send in a continuation of declaration showing I was covered by my current provider. I emailed the document proving my current insurance was never canceled and Geico reimbursed me 65.08, so they are actually trying to charge me 72.00 for one week. We will be going to small claims court. It's just the principal of the matter.

Geico is the worst insurance company I have ever encountered. They are crooks and do bad business. I reccomend you never do business with them. 4000 + reviews online and not one good one. They overdrafted my bank account 5 times after I told them to take my payment out of my checking and they continued to try and take it out of my savings. I sent them my bank statement 4 times and they still have not paid me back. They are so crooked. I dont know how they get away with it. look online at their reviews. Not one good one.NOT ONE!!!!!!

GEICO’s website greets me as a customer with “More than just a car insurance”, but when I needed GEICO, your company and its employees let me down. I believe they did not look out for my best interest and they cost me more money out of pocket than the cost of the minor repairs done to my car.
On January 2, 2019 I was involved in a motor vehicle crash. The crash was documented in a police report, which also listed an independent witness and that a citation issued to the other driver. I immediately reported the crash to GEICO. Following GEICO’s advice, I attempted to deal with the other parties’ insurance company, but in the end decided to pay my deductible and trust in GEICO. As instructed, I made and appointment and responded to *** in Cutler Bay and met with GEICO Auto Damage Adjuster Mariatne M who walked me through the process. Ms. M was very kind and because she was a trained adjustor with my insurance carrier, GEICO, I trusted her to look out for my best interests.
At some point I received my Estimate and the work totaling $1,364.67 was done. I had made two attempts (with Ms. M and with body shop personnel) while my car was at the body shop to have the right headlight which was disabled after the crash, replaced at my expense, but received no call back. Once I received notification that my car was repaired I responded to pick it up. I was surprised and delighted that the body shop had not only replaced my headlight at no charge but had also decided to re-pinstripe the unaffected side of my car to match what they had done on the damaged side.
On March 2, 2019 while buying a new car and trading this car in, I was alerted that the CarFax Report showed structural damage was reported on January 8, 2019, which significantly depreciated the value of my trade-in. Because this was news to me, I contacted Prestige Auto Collision and left a message, called Geico and after getting rerouted to the wrong person and calling back, spoke to Denise, who transferred me to Sammy who advised the Estimate showed body damage and showed NO notation of structural damage in the Estimate. I was referred to Prestige Auto Collision for answers.
On March 4, 2019 I took time off work and responded to Prestige Auto Collision. When I pulled up Ms. M, an employee of the body shop, and an Enterprise employee were outside. Ms. M recognized me and asked if there was a problem. When I advised about the CarFax finding, the employee from the body shop advised he had received my message and planned on calling me. He advised he had reviewed my Estimate and saw no reason why the CarFax should be showing structural damage and referred me to call CarFax and the State of Florida. As I was using my phone to contact CarFax, the same Prestige Auto Collision employee was making a phone call. When his call was complete he showed me my Estimate and advised me that on line #15, the “s” indicated pursuant to page 5 (mid page) that “s=MOTOR Structural component”, thus, my structural damage.
I asked Ms. M to come inside the business and asked if she was aware my vehicle had structural damage. Ms. M reply, “I don’t recall.” She may not recall, but I certainly recall that no one told me there was a structural issue as a result of the crash. The representative from *** kept repeating that I signed the Estimate and it was my responsibility to know, yet he himself, as well as Sammy from GEICO customer service, who had reviewed the Estimate when I called, could not tell that there was notation about structural damaged.
At approximately 1:00 p.m. I again contacted GEICO by phone, was re-routed to the wrong person, called back a second time, and spoke to Diana, who connected me with Belinda. Belinda advised that I needed to speak to Joel, Ms. M’s supervisor. A message was left for Joel, with my name, number, claim number, and reason for calling. However thus far, there has been no call back from Joel.
I do not know if the law requires that either an Insurance Adjuster or a body shop notify the customer of structural damage found as a result of a motor vehicle crash, but I do know that as a customer I entrusted GEICO to be “more than just car insurance” and for the company and its Agents to protect my best interests. Instead, because of Ms. M and Prestige Auto Collision, I unknowingly lost significant value of my vehicle because of the structural damage that no one at Prestige Auto Collision could explain (but I should have known about according to them) and my deductible, in a crash that was not in anyway my fault as documented in a police report (that documented a third-party witness).
It is time for GEICO, Prestige Auto Collision, and their agents to step up and take responsibility. Your customers pay too much to be misrepresented and taken for a financial loss at the hand of your experts. I am requesting that a representative from GEICO contact me upon receipt of this letter so we can discuss any options I have to recover the diminished value of my vehicle.