GEICO

Gieco refused to take accountability or responsibility for ACH over charge for my motorcycle insurance. They continued to try and take money out of my account after bill was paid. Than customer service managers blamed me for calling in the payment. After I cancelled my policy they sent me a bill for 26.44 I will not be paying that. I'd advise all to find another insurance company if a issue with billing occurs they will not do anything to correct the issue. Gieco is not customer friendly

The customer service representatives claim a managers will call you back within 72 hours and they never do call you back. I have called 4 times over the past 2 months requesting a manager, each time they are in meetings or its past 5 and they're not in the office. I can provide phone records to show I have never received the call backs they claim to make. The agents are allowed to treat you with no respect and lie blatantly on the phone. They advised the calls "may be" recorded claiming they have no record of the prior calls, only notes. Its a bunch of shady business processes and they need to be stopped. I only went with them out of desperation due to needing an SR 22. Find another company ASAP

In the course of business via our phone discussion, Geico SIU manager Mike DeGrocco of the Westbury NY claims office called me to "smooth over" a dispute I had with one of his adjusters. On a knowingly recorded line, he called me itic; he asked me for my address so he could "drive up there with some SIU people and negotiate in person," which was a thinly veiled threat of physical violence; he also mimicked my stutter after I couldn't get my words out, and when I asked him incredulously about the mockery, he claimed "I don't know what you're talking about."
After several calls and an email to the in-house manager and to their home office email, I have been ignored thus far.
I am deeply disturbed and disgusted that this company would allow, enable, and even promote this type of behavior, especially from management.

I'm not sure where he is located but I spoke with a representative named Matt today and I have to say he was amazing! He was very helpful with my situation and went above and beyond my expectations to answer every question I had. He was knowledgeable and professional and I got off the phone with him feeling very satisfied that everything I was initially worried about had been handled effectively and efficiently. Thank you, Matt, for the great service!

I keep getting calls from a local adjuster Louis [email protected] who states in his voicemail he refuses to communicate via email and will only talk to me over the phone. I am trying to obtain a fair value of my total loss vehicle. Their current evaluation/comparison of 21 vehicles, did not include the options, sport package, engine suspension upgrade my car has which is a $4,500+ upgrade, in addition it doesn't include the premium interior, sports exterior models etc. I've sent the adjuster several examples of vehicles that do match my vehicle which are for sale. These range on the low end of $27,000 and high end of $29.000 The adjuster has my vehicle $4,000 to $5000 under valued due to not comparing apples to apples. Iv'e request for my case to be forwarded to a manager on several occasions but they refused.

After my car accident (Geico was the insurance carrier of the other driver who was at fault), I had an awful experience dealing with Geico. The claims adjuster I worked with, Brad Booe, was unhelpful and confrontational and I had such anxiety about talking to him that my claim ended up unresolved. He closed my case and when I asked him to reopen the case, he never returned my call nor made any effort to help. I am very disappointed with their customer service and their ability to help those who have been injured work through the process of collecting on a claim. I will NEVER use Geico, nor would I recommend them to anyone in the future.

I used to think their service was great. Now, I feel ignored and they still have my car after almost a month from my accident. I don't even know when it will be inspected for the estimated repairs because to this day, no one has even checked it out or for that matter, told me when my damage inspector plans on checking out my car. I've contacted GEICO several times about this issue with no response other than they'll contact the damage adjuster's supervisor. That supervisor is just as bad because I received no response from him either. These actions are leading to further suspicions as to why I am being ignored. My car is a brand new 2018 vehicle that I had for less than a month and I thought by now I'd be waiting for the repairs to be completed. The fact that my car has been at the towing company since the date of my accident leads me to believe it's probably rusted, destroyed and no longer drivable because it's been sitting around for weeks at the towing company (I assume) with no one inspecting it to determine the repair costs. For my car to be just sitting around for weeks leads my car open to vandalism and that's what I'm afraid of as well. I don't want to lose my car but at this rate, I might.
When I purchased my car and added it to my policy, the policyholder and I also added renter's insurance at the dealership. Very "convenient" how when my accident occurred, that wasn't on my policy so I wasn't able to rent a car to commute to a lot of places where I needed to be medically treated. I ended up having to come out of pocket to pay for these things. My policy even raised when I added the new car and added my defensive driver's certificate which I thought would lower it significantly. I am not "at-fault" for this accident but yet I'm suffering all the consequences and more as if I was at-fault. Once this claim is over, I will definitely be looking into other insurance companies that are actually willing to provide the services they claim to offer. I'm quite confident that whatever company I choose, would beat GEICO. At this point, I am more concerned with customer service than price.

I have been with Geico over the course of about 4 years, and the customer service has continued to decline. I have my payments made through auto payment method. This agency charged me three times, and lied about the cause for the charge. I was ask to send in documentation to support the claim, and was given the wrong email. I would assume that my personal information is in someones junk mail. I have tried to resolve this issue with them, but it seems as though no one with Geico wants to resolve my issue. I have called several times, and was told the department that handles payments was not available. I feel as though I have been taken advantage of, and there is nothing I can do. The initial call I was hung up on when I stated what happened with the billing. I just want to get the amount owned to me back into my account. I also incurred a $20 penalty for the account going overdrawn. I would like to get that amount back as well.

I HATE GEICO!!!!
I was hit by a geico client on March 4 2018 and my car was totaled. When I first received a call from the claim rep it was a month and half after the accident. At first the conversation was going ok until she (Cynthia C) turned the off the recording and it went downhill from there. First off she said since it been a month and a half if you go back to the hospital Geico will not cover the bills if that's the case why it take you a month and a half to call me for the first time. To be honest after that call I really didn't feel comfortable talking with her I just felt I couldn't trust her. So to speed this up we kept going back and forth about paperwork that I sent to her several times. So on 7/24 we spoke and I told her I would fax the info needed to her as soon as we hung up and not to mention that phone call didn't go well because I called her out on saying they wouldn't pay for my additional medical bills. Lets just say she got very defensive at that point. I never heard from her again so I decided to call her and see the status of my claim. On 8/30 she said she closed because she never received my paperwork but I have a confirmation page that it went through. Also she said I spoke with her supervisor which is a lie (I know all calls are recorded so I would LOVE to hear this so called conversation) she said me and the supervisor had supposedly discussed the settlement I'm thinking to myself how could we discuss the settlement if you never received the paperwork so you could access my medicals bills. She said they also sent me a letter that I never received saying what they are offering me but I told her I never got that letter. So she tells me it has been six months so the case has been closed but statue of limitations allows 12 months so my claim should have never been closed. Any other time she would blow my phone up if she needed any info from me but this time it takes me to call her and ask what's going on. I truly believe she received my paperwork and she closed my claim out of spite, Now I'm told the ball is in my court her exact words and I have to send them my medical records. I guess once I send my medical bills they wont receive those either I did tell her I am tired of sending paperwork with my personal info and its seems it just out there floating around. This has been nothing but a pure headache so I'm looking into legal representation to handle this because I feel they are giving me the run around. Lets all remember your client came across three lanes of traffic and hit me with my 2 year old toddler in the car and didn't even apologize or check to see if we were ok. The treatment I have received throughout this whole process is unacceptable!!! This company is full of ***, LIES, AND DISREPECT!!!
P.S. Please stop sending me advertisements in the mail I wouldn't switch to your company if my life depended on it if you treated me like this I could only imagine what I would be treated like if I was a policy holder. Thanks but no thanks
Sincerely,
A very disgusted customer

Improper phrasing on accident claim evaluation to cause fraudulent avoidance of GAP insurance payment on my vehicle. The damage to the car was labeled as excessive wear and tear in reference to a scratch on the bumper. The car was a 2015 and there was no excessive wear and tear on the car as there are records of the car being taken care of properly the entire time it was owned. The GAP insurance company stated the specific reason for denial is the wording of the evaluation report.

I was looking for an address to send a letter to Geico and ran across this website. I suppose I shouldn't have been surprised with the poor reviews. Geico's Marketing team should win awards every year for putting lipstick on this pig/gecko. We were Auto insurance customers for 25 years with spotless driving records. My 19 year old son the had an accident claim and I got a speeding ticket (68 in a 55) and so they tripled (yes, tripled) our rates. And when I called not even so much of a sorry and we did appreciate your 25 years of customer loyalty. Nothing. So it turns out that Geico is fantastic if you never need them but when you do; they don't want your business. Good business model; just a disgusting way to do business. Yup; those greasy Gecko ads are clever and it is good they focus on price because all other company attributes are devoid of merit.

All is for the best now (getting rid of Gecio) as I have all of our property covered by USAA; a very respectable company.

Was rear-ended by a uninsured motorist and told by Megan at Geico on 8/16 that my deductible would be $100 b/c the driver that hit me was uninsured. Went to Abra Collision Center (as instructed by Geico) and was told my deductible was $0 (its written on the collision detail form). Ben (Geico Adjuster) called me on 8/24 and said my car was ready for pickup. Went to pick up my car on 8/25, was told my deductible was $500 to get my car. On top of that, my car is not fully repaired. The trunk is still off alignment(just like when I took it in for repair), as well as the electrical buzzing noise coming from the rear of the car is still present. My car is a brand new 2018 Ford Taurus that I've only had for 1 month and there was no buzzing sound until my car was rear-ended. Geico does not want to take responsibility for the for buzzing sound and is telling me to take it to the Ford Dealership and get an affidavit from them that the sound is a result of the accident. AGAIN...my car is brand new...there was no sound prior to my car being hit. In the midst of all this, I asked the Geico "supervisor" matt to retrieve a copy of the recorded phone call on 8/16 with Megan stating that my deductible would only be $100...I was told by Matt and other reps on 8/25 that the call was not recorded on that day and that they don't record every call....which I know is a lie. Insurance companies are bound by law to record the conversations. I still don't have my car and I will not pick up my car until it is fully repaired!(just like when I took it in for repair, so why won't Geico retrieve the recorded phone call on 8/16? SOMEONE NEEDS TO SERIOUSLY INVESTIGATE THIS COMPANY FOR THEIR SHADY PRACTICES. I UNDERSTAND THERE IS A CLASS ACTION LAWSUIT FOR THEIR SHADINESS..AND I HAVE SIGNED THE PETITION! I AM ALSO CONSULTING WITH AN ATTORNEY

The agent kept collecting service charge for service they did not provide.
I had homeowner insurance through Geico with *** until 6/17/2018. I want to switch to landlords insurance so I called my agent Geico. The rep said *** does not write landlord insurance so he threatened me and force me to accept *** policy ***. After all the rep did not actually cancel my old policy on the same house while sold me a new one. A month later I got mails from ***/geico charging me for overdue to pay for 2018-2019 policy, #***.

It has been 2 weeks since I was rear ended while slowing down due to traffic slowing down because of pouring out rain. Although the driver that hit me got a ticket I have not been able to get a rental or get my car fix. Unfortunately the other driver had GEICO and it has been a nightmare. I spoke to someone from GEICO after they call me to get a recorded statement and that was it. I have not been able to talk to any body that has access to my claim since then. I have call GEICO costumer service several times and the only thing they can do is ask me to call the agent that is handling the claim for the driver that hit me. I have tried and tried and tried an the only thing I can get is a hold of his voice mail. I this point I do not even know what to do.

Recently I had the unfortunate luck of having a rock crack my windshield while I was driving on the highway. I submitted a claim into Geico online to start the repair/ replace process. I was informed that due to the size of the crack, I would need to have my windshield completely replaced. I was not concerned about having this done as I have had a few cars in the past and have never experienced any issues or problems when I having to replace my windshield. With all of these cars I always had carried full coverage insurance, regardless of whether I owned the car outright or financed it. However, to my surprise, Geico proceeded to tell me that I do not have a specific glass coverage under comprehensive and I would need to pay the $500 deductible in order to get my windshield replaced.
I feel as though Geico is deceiving its customers and purposely leaving out important information when customers are obtaining car insurance. I do not feel that I will be giving my business to your company once my policy runs out. This practice of yours is quite distasteful and I do not want to be associated with a company that takes advantage of people.

Terrible customer service. The adjuster would not call me back. I told her exactly what happened when I put DEF in my diesel. They pulled a sample from tanks and the diesel must be from top because it came back negative. They only wanted to pay for repair that doesnt keep my warranty. Now I'm asking the shop to resample from tank, fuel rail and filter to prove my case. I told them the truth. No one intentionally want to tear up their brand new truck, but they rather pay to try and not pay out vs pay a claim. I'm done with geico after this claim. Hopefully I dont gave to get a lawyer to force them to pay.

My son was thinking of moving from PA to live with us for a while, so I went on to GEICO's website to get a quote to add his vehicle to my policy. As part of the quote process, it asked for the driver information so I input his name and license number. There was no warning or authorization stating that entering that information would add him to the policy, which I never would have done since he did not live with us and still does not. The quote information appeared, and I received an email right afterwards stating that my son had been added to the policy, to which I immediately responded that it was a mistake, I was only trying to get a quote. They replied by sending me a confirmation of my request to remove him and requesting additional information and proofs. I replied again it had been a mistake and insisted they remove him but I tried to supply them some proofs anyway. They refused and did not accept the proofs, however I received a call from a rep. who agreed to accept what I did have which was a copy of my son's lease. However when I sent that in, they went back on their word and refused it, stating I had been misinformed. I believe that GEICO is committing fraud and refusing to remove my son from the policy since the premium is significantly higher and they want to take the money from me even though I have sufficiently proven my son does not live with us.

Since 2013, when I opened my account with GEICO for motorcycle insurance, my rate goes up annually - every year. My first policy was over-insured: I purchased redundant portions, and did not know it until my renewal came around with the first increase. My second-year policy was lower because of the unneeded elements that were cut. In Sept 2017, my monthly rate, automatic draft was $32.00, in October, 2017, it went to $38.00, this October, $40.17. That is a 25% increase in 13 months. An 'agent' of GEICO told me about the rising costs in medical and doing business in my state and blah, blah. Yes, GEICO may save you by switching, but the company will punish you for safe driving and loyalty.

In early July my fiancé happened to hit a random item left lying on the highway. I quickly called Geico and filed a claim. A representative told me that the premium wouldn’t change by much (if any) due to the nature of the event. It was as Geico originally told me a “no fault” event. The representative also told me that even if a change happened, it wouldnt be until the reviewable period after six months.
Flash forward two months and we have gotten a series of emails and calls. When we finally talked to a representative they informed us that the monthly payment is now $40 a month more than before. The representative blatantly lied to us about the premium rising and the time frame in which the plan would be reviewed.
I don’t necessarily find lying to be the best way to keep customers. We have no intent of staying with Geico. We will be switching to a company that tells us the truth from the beginning.

We called to request a price quote to add our daughter to our current policy. They gave us the quote in May. We were checking on other prices as it was extremely high. In August we got our bill and they added her to our policy without notifying us. When we called to find out why they told us they were contractually obligated to add her when they are notified of a driver living in the same residence. I spoke to two different agents and a manager. I sat on hold for 15 minutes in order to speak to the manager who ended up hanging up in my face. They all kept telling me we could opt our daughter out of ins, starting today, 8/15/18 but that we still had to pay for her coverage that we were not aware she had. A total of $171 even if we chose to cancel. I told them we were never notified of the change. The manager said our mail had been un-deliverable since May apparently. BUT the mailing address on file was correct. And no one attempted to contact via email or phone. They have no problem sending billing correspondence that way. We have been customers with them fooooooooooor years. Luckily we have never had to deal with filing a claim. I can only imagine the horror there. Geico's business practices and customer services are horrendous. They did nothing to try rectify their mistakes. Simply said you still have to pay the $171. Every time I would refute their comments in regards to the policy changes they would come up with something else to try to validate they we owe them this money. I will never use this company again. THEY ARE THE ABSOLUTE WORST!