GEICO

Completely lied to regarding billing asked and clarified multiple times and despite agent certainty was billed anyways. Called to discuss some call center flunky is making promises about escalating it so it won't happen again he promises and assures me that a supervisor will be calling me. Several days no call. Call back and the next call center rep firs there best to read from a cue card and provide the obligatory sorry sir I'll have someone call you back all I can do is say hello sorry and blind transfer the worst customer service cut rate insurance cut rate service. Promised a call back.

Geico client made illegal,u turn in front of my daughter which caused a collision. A video, police report, eyewitness and other evidence points to fault of the grove driver. We filed a claim with them for my daughters totaled car and geico refused to accept any responsibility. Only out for themselves and will lie to get that result. Terrible company. Glad I have allstate who will be taking them to court.

Geico should be ashamed at themselves. I pay Geico almost $2500 a year to insure 1 vehicle. The price even though high is not my problem. On April the 15th the axle on my new Volvo snapped causing me to hit 3 cars, also doing a lot of damage to my car. Geico is saying that they will not pay for the damages on my car which is almost $25,000. Their reasoning being that I did not have full coverage on my "LEASED" vehicle. They claimed I never sent pictures of the car when I took my insurance policy. When I showed the,m the window sticker I sent them prior to getting my vehicle their response was " since I did not notice their mistake, they will not be held liable for payment'. THEY DON'T WANT TO PAY FOR DAMAGES BECAUSE THEY MADE A MISTAKE, AND I DIDN'T CATCH IT. I will never do business with these thieves again, and I urge everyone to learn from my mistake.

after being a customer of Geico Auto Insurance for 17 years, they failed us when we needed them. Now we are looking for another insurance carrier. You can't count on them to have your back when you need them.

The service I received from my Auto Damage Adjuster after my vehicle was declared a total loss was absolutely unacceptable. Derrick Carrasco was lazy, unprofessional, and failed to call back, dragging out the process longer than neccessary. I am still dealing with this claim due to his negligence.
Additionally, GEICO, whom represents me, low-balled my vehicles value repeatedly, using erroneous vehicle comparisons in their market value research, and ignoring the many examples I provided.
AVOID THIS COMPANY AT ALL COSTS

I spoke with a representative who was aggressive in their attempt to get me to sign up with them when I only wanted a quote and told them at the onset of the call that I was not purchasing at that time. They told me I was not smart by refusing to take their deal at that time because it was cheaper than what I had. I would not give them my social because I did not want them to review my credit and he told me he could get it any way even if I didn't provide my social. A week later I received a letter stating that Geico had reviewed my credit report even with out my consent. I would not use this company even if they were the cheapest.

I am a geico policy holder and my parked car was hit by another geico policy holder. When it came time to start the claims process, geico was not able to get a hold of the responsible party for verification (still on-going), and so I am left without a way to get to work (car was rendered inoperable in accident) until they can contact the other owner and move the claims process forward. Am told that after 30 days and they aren't able to communicate with the other owner, than my claim gets closed and i'm liable to be out the entire cost of my car. Very unfair policies and very unsatisfactory solutions and explanations. Been a policy holder for a number of years without ever filing a claim (first one with Geico) and I will be cancelling my policy with this organization as soon as it expires because if they're not going to be concerned about making sure I can make it to work and get paid, then I shouldn't be concerned about them getting paid. Don't give them your money.

I agreed to a policy of $140 for a Corolla 2015. I had mentioned that I had a ticket back in 2014 and the quote remained the same. The next month my policy was suddenly $200. Only a payment reminder was sent. I called to find out what happened and they gave me more information that did not make sense to me. One rep told me that I had a DUI, and other tickets. Now, I was worried and waited for the underwriting team to talk to me. No one called so, I called. Geico reps were now asking me to get proof of my driving record. After I hung up. An underwriter spoke to me. All she said was, "Sorry for the bad information but the ticket from 2014 increased your policy." I explained that I had mentioned that ticket and gotten the quote. But she just repeated herself... It's really frustrating being that this is my second month.

I am a current costumer of Geico ( looking for a new company ) and let me say not only do the rip people off but they are very rude. On May 3rd 2017 I had a tree fall on my vehicle during a bad storm and total it out. I called that night and made a claim. I was told the tree had to off my vehicle before anyone got to my house to inspect my vehicle. So me my husband and neighbor along with some family members worked all day on the 4th cutting to tree and moving it. The adjuster comes out ( I wasnt home and didnt know he was coming ) the friday to look at my vehicle then sends a tow truck that night to pick it up and tells me he can't give me a settlement amount until he got the mileage. So he calls me with the amount Monday leaves a message telling me the amount and it's lower the blue book. I call claims dept to find out why and how they got the number and was told my carpet and seats were wet and they took that off of the value and I had a busted out window and my windshield was busted to and they took from the value. I told the women I 40,000 pound tree fell on my vehicle and caused that damage and it rained another 6 to 7 hours after the tree fell and busted out the window I was then told I should have went out in the middle of this storm mind you so bad that the power company had to replace transformers that were fried from lightening and moved the tree off my vehicle and covered the windows with a tarp to prevent further damage. I have full coverage and they should have paid me for my vehicle but instead over a week and a half they told me how dents and dings shattered windows and leaks under my hood all caused from the tree falling on it was all stuff they were taking off towards the value. I also went to the tow yard to take pictures of stuff they said my vehicle didn't have like air bags just to name 1 and was to geico has informed them I couldn't see my vehicle without there permission.... wth this is still my vehicle geico doesn't own it or have any say so over it. Word of advice never go with them unless you know you will never have to make a claim. This was my first one I have ever had to make and I was weather related and still got treated like a piece of trash.

You get what you pay for and, if you have an accident, they can be a nightmare. at the fun began when the rep ordered the tow truck and then someone 3 states away cancelled it to look for one closer. Their best communicators so far are the garage and Enterprise. They are bureaucratic and, if you need an answer or help, you have to spend a big chunk of time working up the hierarchy. So far I am out of pocket $500 extra dollars in rental because Geico refused to total the car and, as it has been in repair for over 30 days, they will cover no car rental costs. Only one or two people I have found (by digging through the layers) go out of their way. You might like the low cost, but you will regret it is you ever have a claim.

A customer of Geico ran into my motorcycle. She was totally at fault and even charged by the PA state police. They went to arbitration and lost their case and they still refuse to pay any claims for my wifes injured shoulder

Geico will not pay for original parts in case of an accident. I own a newer Mercedes-Benz, and I have to be happy with after market price, unless I pay the difference... I had a blown tire because of a pothole (invisible, filled up with water) during a rain season... Called Geico to find out whether the tire is covered or not.. The tire wasn't covered; however, they opened a claim, which will stay in my record for the next three years... The company cannot and is not willing to put in the time to really investigate who is at fault... And even if you are not at fault, you will have a headache when it comes to fixing your car...Customer service is horrible - uneducated puppies, who will disrespect you and ignore your concerns.. I am canceling my insurance with them, and I will never be back..

So I have cancelled a Geico policy that I had paid in full I have called them 3 times and they told me and cancellation date so I got a different insurance company to pick up on that date. I have called them 3 times to verify now they are trying to tell me that my wife called and asked for an extension for this policy which is not in her name. But I was sitting next to her when she called to verify that april 9th was the end date for the policy. I called and spoke to supervisors about this and told them I want the recording pulled but yet they cant do that. However when you call they are sure to tell you that it is recorded for training purposes only but yet they cant pull them to verify that there employee told me the wrong information. I asked for the supervisor boss and at first she told me they dont take calls because she was the supervisor. I informed her that I want to speak to her boss 3 times and then she said she will pass it on.

On 4/24/2017, I paid my current auto insurance bill of $67.62 (include $5.00 fee for using debit card). GEICO went ahead and processed an EFT on 4/25/2017 for the same amount. The transaction was declined by my bank and was charged an overdraft fee. GEICO also slapped me with a $20 fee.

This is wrong just because I paid my bill a day before it was due with another payment method and also paid a processing fee of $5.00

I want GEICO to remove the fee

I was involved in a minor collision going less than 2mph and the driver even verbally expressed there was nothing on her car, she ends up filing and Geico says there is 1k of damage as well as having to give her a rental in which they will all charge me for and let it effect my points. I told geico this was impossible and that she caused damage to her car after the incident because there was nothing on her vehicle at that moment, I told them I would like to appeal and they simply told me "sorry you feel that way it is what it is you can't do anything about it" literally, they gave me 7 points on my driving record, a person who in 10 years of driving has had one accident previously and then this, severely minor accident. 7 points, just to clarify how that falls on a system, a person who is driving drunk and gets a DUI receives 10 points.. so a minor accident sober, no car damage, no injuries... has landed me at 7 points.. and geico justifies this with all their heart, supporting the girl who put a fraudulent claim out.. and you know why? Cause surprise.. she also has geico.

I received horrible customer service from Geico

This company is a very good company until you have an accident. They valued my car so low that is beyond ridiculous.