GEICO

Vehicle was delivered to *** Collision center on 10 July to have repairs covered by Geico Insurance company. Repair order was ***. I took custody of my vehicle from *** on 20 July after being told all repairs were completed. According to the work order they removed the bed, fixed the bed, replaced drivers side rim and conducted an alignment. Driving home I noticed that the truck pulled to the right so I knew right away that the alignment was either not done or done incorrectly. Today, 21 July, I got a chance to take a good look at the repairs and the rim had not been replaced. Further I noticed that the bed had not been removed as there were still cob webs attached from the bed to the cab and plant matter from when I was down in Florida. Additionally, the repair to the vehicle is not even in that the metal is not back to the way that it was prior to the person hitting my truck. Geico repair estimator, Nathan, did not ensure that all repairs were completed prior to re-delivery. I was hit by Geico insured driver.

I have been a Geico customer for 15 years and have been accident and ticket free the entire time. A year ago, I got into an accident on black ice that required a few thousand dollars worth of repairs. Geico advised that I was covered under their accident forgiveness policy which states...."Accident forgiveness is like having a free pass on your first at-fault accident. If you qualify for GEICO's Accident Forgiveness, you won't be surcharged for the accident and you'll get to keep any of the good driver discounts you've earned." Yet Geico has now tried twice to increase my rates by up to 36% annually. The first time it happened, they acknowledged their mistake and corrected it. The second time it happened, the explanation I was provided for a 36% RATE INCREASE was that I no longer qualified for the Good Driver discount because of my accident over one year prior. I reminded the Geico representative about Geico's accident forgiveness policy and quoted it verbatim from their website. I also explained that her explanation of my rate increase directly contradicted the terms of their accident forgiveness policy. The response provided from the Geico customer services representative was "we have a new policy". I explained to the representative that their policy was ubiquitously marketed in commercials and was included on their website as we were speaking. She mentioned that there was nothing she could do for me. Mistakes happen to everyone and Geico's billing mistake the first time can be written off as an anomaly. To their credit, they resolved their mistake. The second time they attempted to increase my rates and directly contradict their policy is a pattern. If that is not false advertising, I don't know what is. Contact me if there is a class action.

This is the worst company in the world please no one use them ever!!!!!! They have cause my bank account to shut down and my card to be cancelled.

I have been with Geico for 7 accident free years. My policy covered 3 cars, a camper, and a cargo trailer, all full coverage for $262.00 per month. My son was in an accident. It was deemed by the police to be no one's fault. Geico deemed otherwise. My policy per month increased from $262.00 per month to $904.00 per month. My policy was to cancel on July 26th. I canceled July 16th. One would think that I would be due a refund; however, they are saying that I owe them another $380.00. I am beyond words.

I had nothing but bad customer services from Geico especially illegally raising rates without contacting the me when I renew my auto insurance. I called to complain about recent changes and to give me an explanation what the REP told me it's was due too to many claims for medical and to many accidents filed for claims. WOW really *** excuses people like my self and others with excellent driving records shouldn't be paying more auto insurance. Then the recent billing which I'm dealing with now inaccurate won't make any changes now the worst GEICO services ever they provide to there customers and they won't care about your concerns.

I've been a longstanding customer with Geico for almost a decade. Recently, my insurance policy lapsed because the due date landed one day before I got paid. Once I recieved my check, I went to go pay my bill with them and their website said it already canceled. They were very misleading when it came to how to get reinstated. I was lead to believe that once I pay the past due balance, I would be reinstated. I paid the past due, and the website said I was still cancelled despite having paid the past due balance. I then got on the phone with a rep to get this straightened out, and she said I would have to start a new policy. Then she got me a quote, same drivers, same cars, same coverage. In addition to the amount I was tricked into paying, I had to pay another $300 just to get my insurance back, and the full policy was nearly double. Mind you, my insurance lasped by 8 HOURS! and instead of trying to be helpful to one of their longstanding customers, they instead penalize me for not getting my paycheck before they had a chance to cancel my policy. I really think they wanted it to cancel so that they could squeeze more money out of me.
I DO NOT RECOMMEND BUYING INSURANCE WITH GEICO

After a car accident on 41717 I am trying to get the total amount of what Geico said I would receive of 4094.16 after my 500 deductible and I have not yet received and no communication from the people of Geico involved in this case. On July 8 2017 I made a call to the cooperate office on Saturday 7817 at and spoke to Jayla who informed me that the report in my file indicated that Geico was trying to get back a refund of 6000 from ***. I was not aware of any transaction between *** and Geico. The last conversation I had was with Heather on 53117 where she reported that IGA has not yet inspected the car to get the mileage for her to have the correct mileage to know how much to give me for my total loss. I was forced to rent a car paying money out of my pocket and continues to wait and lost the opportunity to buy a car which is no longer available. I have not received any reimbursement for the additional rental from *** because Heather said neither she or her supervisor did not know how to extend the original rental on the vehicle. I left a message on her supervisor voice mail who returned a call on Wednesday 6717 that I should go to their Geico location at *** on *** Trail in WPB any time between Monday to Friday 9 to 5. On Friday 6917 I went and Geico representative did not have any idea what I was talking about. I play the message from Cory P the supervisor and he stated to call him then he call Heather and I left due to lack of time hoping the check would be ready that afternoon. I called Cory P in regards to his message ad several time after and left messages but still no return call fro him.

They tried to raise my rates on me after I paid in full for a 6-month policy. Their excuse was that my driver's license was too new. Well, you should've taken that into account before you signed me up. A contract is a contract, don't try to lure people in and then break that contract.

I had signed uP with geico on 521 seeking a lower auto insurance Premium. At the time was I quoted 232 for the same coverage I had with another comPany. When Processing my information was it found my license was susPended in another state erroneously. I was verbally advised if I were to sign uP right then I would be charged a higher Premium but could have the Policy Prorated and attain the lower Premium once I submitted an abstract which cleared the susPension. I submitted that abstract on 6617 and it has taken until now to get it resolved I was told it would take 48-72 business hours on multiPle follow-uP calls Placed from my end. I was told it was concluded that this Policy reduction and therefore Prorate would only take Place on the renewal of the contract in november and not with my current contract. I was never advised of this condition as I was sPecifically informed it would be immediate as a lower Premium was why I was seeking a new Policy in the first Place.The se

I bought a Scion TC early April this year and added it to my policy. My car was pulled over on the evening of 04/30/2017 for noninsured. The officer on the scene called Geico and was told that my car was not insured. Long story short, the Geico staff who worked with me on April 2nd entered the incorrect VIN number. My car was towed and I had to pay $202.00. I had to go to court which I loss three hours of work and had to made up the hours. I talked to Geico asking them to credit my account for the $202 which I paid the tow company at no fault of mine. Geico told me that they would not do that. All this unnecessary money spent and loss times are Geico’s fault but they would not work with me. What kind of business would treat their customers like this?

Today I noticed a past due payment of $105 dollars which I promptly paid online anticipating that our Account would become current and our Auto Policy would be would become effective.
After the payment and login, I logged in and noticed that a payment of $688 dollars would required to re-start the policy. However, when I called to make arrangement for payment and see our options, I was quoted $836.50 cents!!!
That's a huge bump and I did not realize it at 1st. Then before committing to the payment I asked the agent, and she said the $25 was for re-reinstatement fee, but then she told me that she has no choice but to quote me TODAY's rate !
This was a classic case of bait-and-switch where Geico posted $688 for renewal in my account with the ONLY option to call for renewal. And then I was shafted.
It's irritating to no end knowing that after being a customer for years Geico took me for a ride. As recently as 2 weeks ago, I referred a friend who has a teen to Geico that when we added our own teen to the coverage, Geico rate was very reasonable.
No more. Ironically, 95% of our company's clients are Tier 1 Automotive Dealers so we come across a lot of buyers. We will be warning them about Geico from now on.

Geico set a tow for me Friday due to the shop being closed and me not being able to retrieve my vehicle I called back to inform Geico that I would resume Monday and I was told again that that was fine and I would still recieve the tow as normally included in my insurance plan free of charge until a certain mileage. My problem now is now that Monday is her they re refusing me my free tow telling me something is different in their policy that NOW restricts them from towing it for free despite me being told that Friday and basically since she CASH the supervisor can39t see it in the notes that I bhad no proof of that I then asked her to go back into the system of their quotrecordedquot calls and she tells me that she checked and it wasn39t recorded

I added a car to my policy last month and found out that I was paying for extra services which I did not agree to. I specifically requested Liability only. I mentioned to the operator that the monthly rate which I was quoted was unusually high as I have never had a claim or accident and previously had two vehicles on my policy for half the price I found out that I have been paying for more than liability in addition to Towing and road service which I would NEVER would agree to as I have Premium including RV *** road side service. The operator taking my call lied to me about what was ordering did not specify the details when he recorded me saying quotI agreequot as again I WOULD NEVER AGREE TO ORDER TOWING OR ROAD SIZE AS I ALREADY HAVE PREMIUM-LEVEL ***.I called in to pay my bill and explained this to the new operator but was advised that this fee could not be taken off my account.

Wow is customer service a thing of the past! If I had known signing up with Geico would have caused me so much of my time, effort, stress, and MONEY, I would have NEVER picked up the phone and spent "15 minutes to save 15% or more on car insurance." It is clear from my dozens of phone conversations with Geico, their staff lacks professionalism and basic documentation skills. I would like to reference Kylie in the Buffalo NY office and Rhonda Harris in the underwriting as department, along with the many service agents and "supervisors" I spoke with. This company is unable to keep their word and will charge an arm and a leg just to insure an international driver. It is sad to say, I would rather pay more for a policy with a company that has better customer service. After all, the money I spent trying to ensure a second driver, is the money I would have saved on my yearly premium. It's no wonder there are over 140 one star reviews for this company on Revdex.com.

the people in Claim department are Horrible, the adjusters are Rude. will be fine till you have accident and you will see the Geico real face. the way they fixing the call is so cheap and when you ask the adjuster why it will answer like " we try to save money " can you believe that . The company cannot and is not willing to put in the time to really investigate who is at fault.

After receiving a letter stating I was to be cancelled on June 12th, 2017, I called, my husband called another day, we were told that all that needed to happen was for him to turn in his license. We did, and got a notarized letter stating as much. I called on Thursday, June 8th... I asked what I needed to do, I was told email the letter, so I did. I did not hear anything on that Friday, on Monday June 12th, I called to find out what was going on only to be told "too bad" you are still being cancelled.. this after being reassured that we were NOT going to be. Not only was I cancelled, GEICO put cancelled on my insurance that day!! Even though I was not cancelled Until midnight that night, technically June 13th. This cost me hundreds to get another insurance company because it looked like I had a lapse in coverage, when I did NOT! This was not fair nor right. Cancel me fine, but I should NOT of been told not to worry, and just do this and all is good.. and definitely should not of had to deal with the lapse of coverage when I did not have one. My husband had a stroke and can no longer drive.

Guy hits my parked car, gives me his information, says he will cover it. My sister was with me when he admitted he hit my car. Both of us are insured by Geico. Geico after two weeks (because hitting a parked car is a really difficult claim to deal with) denied my claim. Lack of evidence. Never contacted my sister. The guy apparently had another accident right after and you can no longer see where he hit my car, and is now saying he does not remember if he hit my car, just that someone told him he had. At this point, it would just be nice if someone vaguely unbiased could review the evidence, but "My" adjuster, who is supposed to representing me, can't get the other adjuster on the phone or to email her back. Gave me their supervisor's number to call, but won't do it herself. No one answers their phone, emails, etc. All I can think is it's the same company, they lose less money by denying my claim because now I have to pay the deductible. After this, I will be moving my insurance elsewhere. I went with Geico because they were the least expensive option - I guess I'm getting what I paid for. Only get Geico if you need insurance by law but never plan to use it.

I have been having the policy with Geico for few years now and I have always paid my policy on time. For the month of May I had few unexpected payments and called Geico to delay the payment from May 10th to May 26th.Which very kindly was accepted, I have an automatic debit from my bank account.So May 26th, which was a Friday the money came out of my bank account. Since it was a Friday apparently took few days for the money to clear on my account, by mistake I thought that the payment cleared on my end but it didn't so I miscalculated and the money were not enough for the policy payment.Long story short the bank recalled my payment.I called Geico on May 30th explaining what happened and I said that now I have enough money so I wanted to pay with my debit card this way they could take the money right away.The representative took my card information,gave me a reference number for the payment and for me it was done as far as May payment. Well I check my bank and Geico charged my account twice.One payment with my card and one payment via bank account.And since I had not enough funds I got charged with OD charges of $34.00.I call Geico immediately and I was telling them that they needed to send back the second charge (which they didn't need to do it since my bank recalled the second charge) and I wanted my OD charge refunded to my bank account,since it was the incompetence of Geico representative, that didn't explained to me that they would try to take the money for a second time for the payment.The representative never said that,she actually took my credit card information instead of explaining that since I am on auto debit the system would have tried again to take the money. I have been on the phone with Geico for the past few days,they requested confirmation an official bank details which I sent and still they had to decide to give me the money.This morning they outrageously wanted to speak with my bank on a conference call and listen to my personal information to verify if the payment cleared.

Poor Decision

In February I called customer service and added my son, Jacob Bailey, to my policy. I do not remember who I talked to, but I was told there would be no additional charge. So I thought we were okay until he got his full license.
Then I got a letter dated May 4 stating that Geico had been informed by a third party consumer agency that Jacob was a licensed driver in our household and that if he was not on the policy I should add him.I already had, so I did not call. I responded to that email that he was already on the policy.
Then I get a letter dated May 25 stating my insurance is going up because of this third party reporting due to "driving record". Our driving record is good, so I am not sure what is going on, and on May 31 I call Geico and speak with a customer service rep named Brittany. She said it was because Jacob was added. Again I am confused because I had been told it was no change. But to lower our bill, I asked Brittany to remove the Honda from our policy since it had been totaled in a wreck on 01/31/17 ( which I had called about and been told Geico would not need to be involved with, and I was advised to wait a bit before removing Honda).
At this point Brittany gets flustered because she is trying to go back and cancel it from 1/31/17; I did not ask her to do so. She says the system is doing something weird and she is leaving at 4:30. She says the billing has not updated, and that she will have her supervisor call me back that evening. Later that evening I get a return call from Stephanie, and when I answer I hear unprofessional yelling at someone in the background. I did not recognize the phone number and did not know it was Geico calling, so I started to hang up, until she says hello. Stephanie is very brash and rushed and tells me she will call me back the next day, as she has not cleared my problem.
By 11:30 am on June 1, I had not heard back from Stephanie so I looked at my Geico App and was shocked to see that my Feb 1 payment which had changed from $47.32 to $143.86, was NOW at $306.51! I was going to be unavailable for the rest of the day, so of course I called to see what was going on.
I spoke with Noah. He told us that there should have been no rate increase with a limited provisional license. Later in the conversation he recanted and said oh, he remembered, Geico does charge the higher rates even before the teen gets their full license. I told Noah that Stephanie was supposed to call me back today but had not and I left my husbands phone number for her to speak with him because I would not be able to take her calls.
A bit later, as I am driving down I40 in traffic that is backed up 5 miles due to a wreck, Stephanie calls back and asks to speak to me. She does heed my request to speak to my husband. I cannot deal with her under the traffic conditions. Be she is so loud, and the first thing she has to say is that I told Noah she did not call me back Wednesday night and she had, and that she came in at 7 am. First, I told him she had not called me back Thursday. Second, she is being petty; she is more concerned with defending herself to me than helping her customers. She does not pay attention to details, she does not listen, and she talks over me when I try to answer her.
I have the impression that the customer service reps at Geico do not know what they are talking about. Jacob is the third teen I have gone through insuring on my auto policy and I did not experience these problems with my past insurance companies. And I have the impression that Stephanie is not mature enough or professional enough to be a supervisor.
At 12:58 on June 2,2017, Stephanie calls me. She proceeds to very loudly explain to me that she has confirmed with Geico's underwriters that our new payment for July 1 will indeed be $305.06, and it is due to them "finding out" that Jacob has been licensed. She said something was hung up in the system and WAITING on a policy change to update! So when I asked them to remove the Honda, I got it with the higher rates. And they want me to pay them retroactively! When I tried to ask about the mistakes made by their customer service, she keep talking very fast and loud and ignored me. I put her on speaker phone so my husband could join the conversation, but when he spoke she ignored him. I had to YELL at the top of my lungs "HELLO! I'd like to interject!" and she replied ever so sweetly, "oh, you would like to interject...go ahead.." and then when we tried to talk she started in again.
So my husband asked her to stop talking and let us speak to whomever she reports. She said she would have a manager call us back.
In the meantime, I tried to go onto the Geico website and stop the automatic withdrawals. Initially the system told me my account was under maintenance, then later when I got in, it would not let me cancel auto drafts from my checking. Very crass tactics.I need this resolved before I pay anything else.
Again, it sounds like Geico customer service is untrained and unprofessional, and Stephanie's tactics for dealing with customers is rude, crude, and ethically unacceptable.In all the years I was a professional buyer I never experienced such a horrendous example of customer service.
I am copying the Insurance Commissioner, the local radio and tv stations, and Revdex.com in the hopes of getting aide.I should NOT have to pay this retroactive monies when GEICO personnel are incompetent.This may not be much money to many people, but it is a whole lot to us.
Thank you,
Yvonne and Joseph Bailey
2201 Old Shelby Road
Hickory, NC SSN
828-855-8019
828-228-7042