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My sister, was recently involved in an accident, where Geico deemed she was 50% at fault. The police report was wrong in labeling the vehicle numbers. My sister is referred to as the "she" in the police report and the gentlemen that hit her is referred to the "he" in the report. The gentlemen hit the rear of my sister's car causing a crack in her rear bumper and a dent in her truck lid. All repairs were completed by Geico, under our insurance. For the second time, Geico has displayed negligence to the situation. In the first instance, Geico raised our insurance a few months after my sister's accident where she was deemed no fault. The situation was very simple. In this current incident, the man in the statement hit the woman in the statement in the rear. The car numbers were flipped. I honestly do not understand why deem someone 50% liable of an accident where a person was hit from the rear. We contacted Geico several times and they couldn't help. They were unable to provide sufficient information in this particular case. In the first accident my sister was no fault. However, a few months later during our policy renewal the insurance went up $32 a month. When we asked Geico, they claimed my sister's car, a 2014 ***, had "expensive" repair costs. In both cases, the other individuals in the accidents also had Geico as their insurance providers.
Tell us why here...
Date : November 14, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: ***
Re: ***
Case ID: ***
Policy#: ***
Dear ***:
This will acknowledge receipt of your November 13, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced automobile insurance policy was purchased on July 26, 2012 with a coverage effective date of July 27, 2012.
A thorough policy review has been conducted and there are no premium increases or surcharges associated with the losses referenced in the complaint. The policy is currently receiving a five year good driver discount which is only applied to policies where there is no chargeable activity. With regard to the most recent loss on October 19, 2017, liability was assessed to show each driver being 50% responsible due to conflicting statements given by the drivers involved.
Effective on renewal July 27, 2016 there was a slight increase in premium due to a symbol revision for the 2014 ***. The rating symbol helps to determine the cost of Comprehensive and Collision coverage. The symbol reflects the cost of repairs, availability of parts, susceptibility to damage, and other factors that need to be reflected in the premium for the coverages that pay to repair a particular vehicle in the event of a loss. Symbols for most vehicles are in our data base and are determined by automatic symbol assignment. In some circumstances, the symbol may need to be assigned manually when there is limited loss experience data available.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at .
Sincerely,
Scott D Executive Office
As my active insurance company, I would hope you have my best interests in mind when addressing this situation. In regards to the premium increase that happened, I have never heard of an insurance company raising a payment throughout a car lifetime. My father has had state farm for years and had bought new cars, and never had an increase. He's owned cars for decades, and no increases were ever implemented on his policies. The *** started production in June of 2010, while models were 2011. It took you guys 5 years to determine the costs of repairing the vehicle? To me that doesn't make sense. Availability of parts as well as repair costs generally lower as time progresses. In response to the recent accident, as an insurance company, if something doesn't add up, aren't you guys supposed to investigate and find answers before you deem someone right or wrong? Or is it easier to split the costs between the two drivers involved? [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards
Tell us why here...
Date : November 27, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: ***
Re: ***
Case ID: ***
Policy#: ***
Dear ***:
This will acknowledge receipt of your November 20, 2017 inquiry regarding the above referenced private passenger automobile insurance policy. Per your written notification, the named insured has rejected our response to their initial complaint to the Revdex.com.
We have carefully reviewed the named insured’s concern regarding the revision of the rating symbol for the 2014 *** VIN - ***. We use the symbols determined by an organization called Insurance Services Office (ISO). This is an independent organization that conducts research on vehicles to determine their appropriate rating symbols. Insurance companies report claim data for Comprehensive and Collision losses to ISO. The information is then compiled by ISO and they categorize vehicles of similar type and cost new. Periodically this organization reviews already established symbols to make sure they are accurate. As a result, symbol changes can occasionally happen causing premiums to either increase, decrease or remain the same. Unfortunately in the case of the 2014 ***, the revision resulted in an increase.
With regard to the loss occurring on October 19, 2017, the named insured did not agree with a split liability decision which found each driver to be 50% responsible for the loss. Upon review we find this decision to be justified based on the information provided by the driver’s involved. *** reports she was hit from behind by the other driver while the claimant reports that *** rolled back into their vehicle. Absent any independent witnesses there is no way to determine which statement is more accurate. As such, the liability decision will stand.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at .
Sincerely,
Scott D Executive Office
STAY CLEAR OF GEICO! GIVE ANYONE ELSE YOUR HARD EARNED MONEY. My second experience with Geico while setting up a new policy for my boyfriend today. Mind you I left on decent terms with them a few months ago bc after I dropped my second car from my policy and my rate only dropped $3 a month! Needless to say I left and got a better less expensive policy with Progressive and received great customer service in the process. But how upset I am for setting my boyfriend up w Geico today. Randy the CSR was AWFUL. Shlda followed my instincts and hung up. I spent hours doing quotes. Chose Geico after customizing all my options only to end up with a $156 vs $127 policy I was quoted online. but assumed this is after they ran his driving record, ss, etc. He rushed us through that call like a auctioneer. Asked for our credit card number before giving us the price. Did recorded statements an all before any summary but I'm assuming its bc he has our customized quote in front of him. No. Sends us a copy of coverage and all the amounts had been changed. Deductables, liability min, car rental options etc. This wasn't our quote at all. Call back immediately and all they can tell us is we can have our original rate of $127 starting next month and robbed us of $30 For a bad CSR. The principle is he was trash and unprofessional. I shlda hung up on him or told him to transfer me to someone else but bc my boyfriend was dealing w him I tried to ignore it but now I see I was right. I'm filing a formal complaint and hope they wld try to right a rocky start w a new customer but I promise ill be taking my biz elsewhere in 6 months. SHADY THEIFS. I feel so bad for the elderly that get stuck dealing w a s
g biz like GEICO.
I am insured by Geico and I was told they were suppose to help me with my claim against the *** who hit me on September 30,2017. They gave me bs answers and didn't help and were rude.
Regional Vice President
November 13, 2017
Revdex.com Serving Metro Washington DC & Eastern Pennsylvania
ATTN: ***
1411 K St. NW, 10th Floor
Washington DC 20005-3404
RE: File Number: ***
Dear ***,
We received your correspondence dated November 6, 2017. We have not included any personal identifying information in our response, as you requested.
This complaint arises out of an automobile accident which occurred on September 30, 2017. On October 1, 2017, the consumer reported another party made a turn in front of him, causing the collision. We determined the other party was responsible for the damage caused to the consumer’s vehicle. We explained to the consumer that he did not carry collision coverage to pay for the repair of his vehicle, and he should pursue his claim with the other party’s insurer, ***.
On October 17, 2017, the consumer contacted us to express his dissatisfaction with ***’s handling of his claim. We contacted ***, and we e-mailed documentation to *** that our insured did not carry collision coverage, so *** could consider paying for insurance required by the rental company. On October 23, 2017, our insured contacted us to express his dissatisfaction with the requirement that he pay a $50 deposit to obtain a rental vehicle.
On October 24, 2017, the consumer contacted us and requested to speak to a supervisor. Travis D, Claims Supervisor, left a message requesting a return call from the consumer later that day.
On November 6, 2017, Kim R, Claims Manager, left a voice mail message seeking the consumer’s return call. On November 7, 2017, we contacted *** again on behalf of the consumer, but *** had not completed its liability investigation. Since the consumer does not carry collision coverage, we are unable to facilitate the repair of his vehicle, or to negotiate on his behalf.
We regret the consumer is dissatisfied with our inability to intervene on his behalf. If we can be of any further assistance, please contact Gail M via phone at , via FAX at , or via e-mail at ***@geico.com.
Sincerely,
***
***
Regional Vice President
BEWARE OF THIS COMPANY. They refused to pay on a claim that was blatantly legitimate. Their policy-holder backed into our car and lied to Geico stating we hit her (our damage could not have occurred if that were true). They will not cover it. Their manager Lauren was condescending and asked if I was an accident reconstructionist (I was in the car when it happened). Her employee William told me 2 different stories 2 days apart. When I called him on it he denied it. I asked that he replay the conversation as their recording states calls may be recorded. He could not. They are accepting premiums but refusing to pay for damage. I filed a formal complaint with the state of Florida (you MUST do that) and sent an e-mail to Geico's CEO (I'm sure that will go nowhere). If someone hits you and they are insured through Geico you are in deep trouble.
Geico is refusing to honor my insurance policy. After getting into an automobile accident on 10/24/2017 I was struck by an uninsured motorist. I pulled up my Geico APP to see the details of my coverage. In the details of my "underinsured motorist property damage" coverage is clearly states that in the event of an accident to which I am not liable, but with this coverage, if of the fault of an uninsured motorist or in a hit-and-run accident, I would be responsible to pay the first $100 in damages for the first claim.
One of Geico''s agents told me that the website description was wrong and that isn't their fault and I am going to have to pay $1000 out of my pocket for the deductible. No where in my policy does it say on the app, that I am responsible for such a high deductible.
November 2, 2017
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: *** Claim Number: ***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting assistance on behalf of ***. I welcome the opportunity to respond to ***' concerns.
On October 24, 2017 at approximately 5:33 PM PST, *** reported that she was involved in an accident that day at 4:55 PM. She stated she was entering an intersection on a green light, when an uninsured motorist disregarded a red signal light, colliding with her vehicle. We advised her of the coverages available on her policy, and scheduled an inspection of her vehicle under her Collision coverage.
That same evening, *** contacted our policy service department and reported a move from California to Washington. As of 6:22 PM PST, the policy was rewritten for Washington, and the applicable changes to the coverages were applied, including the addition of Personal Injury Protection and Uninsured Motorist Property Damage. On October 25, 2017, *** called and requested to use Uninsured Motorist Property Damage coverage for her vehicle damages. She was advised that at the time of the accident, her policy was rated for California and did not include this coverage; however, her Collision coverage was available.
At the time of the accident, ***' policy was rated for California and included the following coverages:
Collision: $1,000.00 deductible
Comprehensive: $1,000.00 deductible
Property Damage: $25,000.00 per occurrence
Bodily Injury: $25,000.00 per person/$50,000.00 per occurrence
Underinsured Motorist Bodily Injury: $25,000 per person/$50,000.00 per occurrence
Uninsured Motorist Bodily Injury: $25,000 per person/$50,000.00 per occurrence
The $1,000.00 Collision deductible was selected by . and *** when their policy was first issued effective May 19, 2017. Between May 19, 2017 and the date of the accident, three Declarations Pages were provided to . and ***, all of which show a Collision deductible of $1,000.00, and no Uninsured Motorist Property Damage Coverage on the policy. Our review confirms that the Uninsured Motorist Property Damage coverage does not apply for the accident as it was added to the policy after the accident occurred.
We would like to assure *** it has been our goal to handle her claim in a thorough and fair manner, and we regret any frustration this matter may have caused her. I hope this information is helpful in resolving ***' concerns, but if you have any additional questions, please contact Claims Manager Mallory J, at .
Sincerely,
Martha F Regional Vice President
GEICO General Insurance Company
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the inforation provided is false. When I purchased the vehicle I'm Washington State, the auto dealer set up the auto insurance online for my husband and I at that time. She required a debit card for purchase and an i.d. I gave my Washington i.d. Geico has admitted knowing that we were no longer California residents, but failed to call or follow up. I've been through my email multiple times and haven't received anything. However, all of my mail was address and received in Washington. The vehicles have never been registered in CA. I was unaware of the insurance mistake made at the hands of the dealer, and not corrected at the hands of Geico. Geico is admitting to falsifying my address knowing all well that I was a WA resident not a CA resident but dropped the ball in correcting this mistake. When I reviewed my policy, on 10-23-17, it clearly stated that I was covered under my underinsured motorist coverage. When clicking on the description, it clearly states that in the event of being struck by an uninsured motorist or in the event of a hit and run accident, I would only be responsible for the first $100, not $1000. When I called to address this issue I was apologized to and told by one of the supervisors that Geicos description of underinsured motorist coverage was incorrect and admitted it was misleading. So I was paying for what your webpage, where the dealer signed me up at, say I was covered. I have photos for proof.
Regards
November 15, 2017
***
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: ***
Claim Number: ***
Revdex.com File Number: ***
Dear ***:
We have received your letter requesting additional assistance on behalf of ***.
I assure *** that we have provided her with all available information, explanations and reassurances in response to her concerns. As mentioned in our previous responses, the coverages listed on ***’ California policy are in effect for her October 24, 2017 loss. This decision represents GEICO’s final position on the matter.
If you have any additional questions, please contact my associate, Phillip K, at , extension ***.
Sincerely,
Maria S
Assistant Vice President
GEICO General Insurance Company
NAIC:
Basically - Avoid Geico.
After a car accident with Geico insured (his fault), we are weeks trying to get Geico to responsibly settle. We've been directed to now 4 different adjusters that each claim to only handle one specific portion and refuse to handle the full claim. We have not found anyone that is willing to address the claim - in what should have been a very simple process. It appears that their goal is to simply drag this out until we give up and go away. It is looking like we are going to have to sue the other driver just to force Geico to step up. A shame as that driver paid for "good" insurance.
If we could give them less than a 1 star rating, we would.
I own a body shop and I'm a licensed insurance adjuster too. GEICO wrote to replace a roof panel on a SUV with a used junkyard roof panel. This is NOT an acceptable repair method. GEICO knows it and did it just to save a measly $194.00. Can you imagine un-doing factory welds from a junkyard car just to save a few dollars? Unheard of?
Just realized that we have been getting a $10 a month charge on two cars for a warranty. We only found this out because one of my daughters will be purchasing a new car and was asked if she wanted the warranty. We called and tols then that we NEVER authorized this charge. They said it was done at the dealership...WHAT?? only an i
t would get a warranty on a car that already has one. They will not refund us for the months we have been charged. Will be taking 4 of our cars aand home owners off this Ins. Bad business Geico If anyone has leased a car, check your policy
Why are they allowed to get away with this!!!! I am a State employee, I got a discount with Geico, thought that was nice. Have been with them for several years with no issues, a minor theft issue on one of my cars, that's all. Until Monday. Was hit. New car totaled. Guy who hit me was given a ticket, it was clearly his fault and he admitted that to the police. BUT he too has Geico, all I have gotten from Geico in the last 4 days is "we are not sure if he is current with his insurance". WHAT - it takes Geico almost 4 days to figure out if a customer is covered or not. Come on. They lie! As a State employee am so disappointed in this behavior. I plan to leave Geico after all this is over and yes I will tweet, and write about it on our State web site Union paper..... I seriously discourage anyone from getting Geico, they maybe a little cheap in comparison,,,,,,, but you will regret it, if anything minor or major happens. I will update on this accident. I do plan to also contact an attorney. D law group, Seattle WA. is very good. FYI
I brought my car to a Geico Auto Repair Express Program (ARX) for repairs. *** returned my vehicle to me with damaged parts, gaps, missing parts,hood latch attached upside down. I brought the vehicle back immediately and contacted the Geico Adjuster that works at this facility Caroline K and she told me that she was not there the day the work on my vehicle was signed off on. Made documentations on my concerns and would get in touch with my original adjuster Daniel F and let him know whats going on. She mentioned to me that this was not normal for this repair shop and fell through the cracks.
When I spoke with Daniel he told me that I could bring the vehicle to another shop. I did bring it to another Geico ARX shop where the original estimate was done (***). The vehicle was there 9 days until I received a call from Justin C @ *** and said the hurricane is arriving come pick up the vehicle or leave it there however they are not responsible for any damages, if any damage should occur I would need to file another claim with Geico. The day before I spoke with a Geico Adjuster from *** told me that the front end of my vehicle was torn down just waiting for supervisor and parts also for Daniel F to drop off the new grille that they paid for, that was not put on at ***. Lost faith and trust in Geico ARX Network Shops. No one could give me any answers.
Finally I was told to bring the vehicle to a bodyshop of my choice(***) to correct the repairs. It's been 2 weeks and I still can't get a straight answer from Angela D Geico Auto Adjuster Supervisor whom I met at *** on Sept 27, 2017, of when a payment will be paid to ***. She told me that she is doing her best and would call *** and see if they would bring a payment over to ***, that was on Oct 10th. Still no answer.Geico wants *** to pay *** directly and *** does not want to be the middleman for Geicos mess.
Today I called Geico ***/Palm Beach Claims Office in Lakeland, FL to speak with Manager Bryon L to see if he could help me with this ongoing nightmare. Daniel F Auto Adjuster answered the phone I asked for Bryon he asked who calling and told me that they don't connect calls to managers or give out any contact information for management and if he could help me. Back to Square ONE. He will contact Angela and have her contact me.
No one wants to be ACCOUNTABLE !
Vehicle is damaged because of the hit and run accident negligence. The adjuster has provided false or misleading information, and engaged in pressure tactics. For instance, they call me and told if I didn't get recorded statement they would have to make a decision. The adjuster was rude. She doesn't have my best interest at heart. I have a police report and seems that is not being used as proof of guilt. I feel I am being not represented fairly. Now the adjuster or her supervisor are not returning my calls. My wife was in the car and they wont take her statement as a witness. I told them that I was going to make a report with this commission, and the adjuster said "go ahead". I feel now that first I was taken advantage of first by the person that hit and run, and now I feel it is happening all over again, but with the insurance company. The adjuster solution to the problem wants me to pay the deductible of my car repair. In conclusion the resolution from GEICO insurance, and both adjusters determine that damaged of my vehicle and negligence of the hit and run accident was not consider sufficient evidences.
I used to be a customer of Geico and on 1/26/15 I was involved in an accident. The inspector recommended the body shop which performed the repairs to my 2008 ***.
Now, on 8/1/17, I was involved with another accident. When the other at fault drivers *** insurance inspector came out to look at my car, they refused to repair the new damages from 8/7/17 crash because GEICO DID NOT PROPERLY REPAIR the damages from the 2015 accident.
I was told that the body shop that the GEICO INSPECTOR RECOMMENDED only bent the metal back in place in trunk area and "bondo" the metal, which *** Auto body stated is very dangerous to my safety if I get into another crash and this is why *** will not perform new damage repair because Geico has NOT properly taken care of the repairs from January 2015.
I have tried literally over 10 times to call Geico and speak with a supervisor and adjuster and each time I leave a voicemail and have ZERO follow up. I have been with an unsafe and non repaired vehicle since the latest crash on August 7th.
This is absolutely ridiculous. I am attaching the quote of the repairs of the Geico responsible crash from January 2015. This quote is directly from *** Auto body shop. *** auto body told me a Geico inspector came out and looked at vehicle and the quote but once they saw the damages exceeded the vehicles worth, the inspector stated "we will not be paying for repairs again".
This is the worst customer service. I should not be treated this poorly by Geico just because I am not longer a customer. The fact is I was their customer in January 2015 when the first accident happened and the damages WERE NOT properly repaired. They should be held responsible and not take advantage of people like this. I paid lots of money for several policies with Geico including the policy I had when the January 2015 accident occurred.
Please help me!!
Thank you.
October 20, 2017
***
Revdex.com of Metro Washington DC & Eastern Pennsylvania
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
RE: File Number: ***
Dear ***:
Thank you for your letter of October 12, 2017 regarding the above consumer’s claim.
On January 26, 2015, the consumer was involved in a collision loss and the loss was subsequently reported to us on the same day. On February 18, 2015, we prepared a repair estimate for the consumer’s vehicle totaling $2,778.45. We issued a payment for the repair estimate, minus the consumer’s deductible of $1,000, to the consumer’s body shop of choice, *** Auto Painting and Body Works.
GEICO has no affiliation with *** Auto Painting and Body Works and we are not able to warranty or guarantee any of the repair work completed by the body shop. As an advocate for the consumer, we have contacted *** Auto Painting and Body Works and advised of the repair quality concerns the consumer has expressed. We have also provided *** Auto Painting and Body Works with the information for the consumer’s new repair facility of choice, *** Auto Body in Volo, Illinois in order to facilitate communication between the two shops.
If you have any further questions, please feel free to contact our South Florida Manager, Evan R, at .
Very truly yours,
Ryan W
Assistant Vice President
RW/sdh
I have been a Geico customer for only 1 year, I joined because yes they did save me some money and they were referred to me by my sister. I'm extremely mad because they just went up on my insurance premium of $192 more a year? I called to find out why on earth after just 1 year they have gone up on my insurance. My husband and I have a perfect driving record and outstanding credits they we get and the letter they sent said due to changes made to my policy my premium has gone up. The rep told me it was no fault of mine that the insurance went up it went up across many state and Texas was one of them, BULL!!!!! she also said something about the medical insurance went up what the heck does my care insurance have to do with medical insurance and why should that affect me? Doesn't make sense, so they just go up on peoples insurance whenever they feel like it. So I didn't really save any money going with Geico, because looks like they go up on my insurance probably every year no doubt. Time to look for another insurance company again! This sucks!!!! I call this price gowging! I shouldn't have to pay for other stupid drivers mistakes they should be paying for their own. My cars get older every year so insurance should be going down!!! Geico is one of the many rip off insurances I have come across.
Negative review - I called Geico to cancel my auto policy on 9/27. I was locked out of my online account while I was on the phone with the represenative and lost access to all of my account information. I was told by the Geico rep. that my remaining preimium would be refunded within 7-10 business days. I called today 10/10 and was told my account is under review until 10/12 and then it would take an additional 14 days for them to process the refund. I was told that I would not receive any type of receipt or accounting for what I paid to date and what they owed to me, that the money would just show up in the account that it was paid out of. Who does buisness like this? Geico owes me close to one thousand dollars, can they really hold my money hostage for over a month?
Geico worked with Mc Collum Auto Body shop, the adjusters office was inside of the shop. I agreed to let their provided body shop to work on my vehicle. They fixed the bumper that was in the collision, however, the right tail light that they removed in the installation was falling out a few months later. Not only did they charge me for .40 minutes to remove each tail light, but they insisted that someone broke into my car, opened the trunk, tried to pry the light out, broke the brackets and glued them back on. The glue was still sticky. They also said that their shop would never use that kind of glue. Not only was the service way longer than if should have been to remove one tail light, they tried to place them blame on someone that was tampering with my car. The Geico adjuster was extremely unprofessional and the technician was staring down the whole time, not looking me in the eye. Insurance fraud? Yes, I'm sure that someone took the time to break in to my car, open the trunk, pry the light off, break it, and glue the brackets back together.
Geico added a driver onto my policy without my consent or permission and is trying to charge me for that person being added onto my policy. after being removed (Process took 2 months when it should have taken 24 hours) saying it is my responsibility to pay for them being added to the policy though I never once asked them to be added or did I consented to them being added . how do you go from paying 300$ to 2000$ without consenting ?
New mini suv car purchased March 2017 approximately. Went full coverage with Geico - 1st time with them. May 2017 approximately, car was parked and was involved in a hit and run. Informed Geico right away - they said they would cover it. Then a young Geico representative came and pretty much said I was lying - right then I was upset, offended, insulted, but remained a professional. I waited to speak with someone through Geico claims. Person was kind - of course, so I felt like "okay, now this is starting to become better." Months later, they sent me from claims to their investigate department and back and forth from department to department for the next few months - yes, I said few months. Then, surprisingly they asked me to take a personal survey about my income??? When I called to ask why - they voided the question. Asked to speak to my original claims representative. Never got a call back. When I tried to call and say when they were going to fix this? They never got back to me and just sent me a letter saying they were no longer taking me as a client and refunded me my car insurance that was left over for credit for the month. That was in September 2017. Couple days later I decided to go to a couple collision centers and they couldn't understand why Geico gave me the run around. I then went to my dealership and Pepboys for a quote - to fix was $750. So that surprises me the most - If it was only this much, why wouldn't Geico take responsibility of this? Why wouldn't they just cover it? If I can afford it no problem, then why is Geico making such a big deal out of it? I spoke with elder family members and friends and they didn't understand either, especially the income survey. So I am here writing everywhere on the web. I switched to Wawanesa - a far better company with even stricter qualifications (recommended by family). So yes, I'm not only a good driver but a great driver. So might as well be with a great car insurance company whom I know will take care of me. And I would suggest the same for others. DID I "SAVE 15% OR MORE ON GEICO" - Definitely not. That was more like I received 15-20% of quality service from Geico Insurance.
I have dealt with Geico twice in the last year and half. Their operating procedures are designed to waste your time until you give up fighting for what is fair. Beware if you are in accident with someone who uses them and your are not at fault. Hire a lawyer or you will waste weeks of your time dealing with them to no avail.
The company is trying to change my renewal date to a month before it is due. I have tried to talk to them about this matter and they state that my payment is due last month. My renewal date is October 16, 2017 and they want to pay in September. When paying my in August, I received an email from the company stating that all I owe on my insurance was 4.39. When I went to pay the bill in September it was 158.39. I have paid the renewal payment for this month and know they say I owe an additional 144.00 for the month. I have paid the 4.39 for the month of September. My insurance at that time was paid in full according to Geico web site when I paid it.When I make all my payments for this period my insurance will be paid in Feb. at that time Geico will ask me to make my renewal payment the following month when it is not due until April
October 19, 2017
Revdex.com of Metropolitan Washington DC
and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Attention: ***
Re: ***
Case ID: ***
Policy#: ***
Dear ***:
This will acknowledge receipt of your October 4, 2017 inquiry regarding the above referenced private passenger automobile insurance policy.
The above referenced policy renewed effective October 16, 2017. The insured has elected a monthly payment plan option. The 1st payment for policies on the monthly payment plan is due one month before the policy effective date and subsequently each month thereafter 16.66% of the policy is due. The purpose of paying the policy ahead is to maintain equity on the account. This will ensure that if a payment is missed or postponed there is still equity remaining on the policy to extend coverage. This will allow the customer leverage to pay at a later date without immediate termination of the policy for non-payment.
The renewal bill issued to the insured on September 1, 2017 was for the amount of $158.39. This bill included a pro-rated balance of $4.39 for an endorsement that was processed effective August 9, 2017. Enclosed is a copy of the bill sent to the insured for the renewal as well as an itemized statement of accounts.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at .
Sincerely,
Scott D Executive Office
Enclosures
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I feel they can not change when my perineum installment is due to that renewal is not until Oct 16, 2017 that is when the payment should be done and not when they want to change it.I think the payment that was made this months take care of my renewal and not for me to pay more money than what my insurance is.
Regards
Ralph from Miami, Hurricane Irma victim. Auto claim. Situation drove through debris, knocked down trees left on roads. From the beginning, Geico representatives made me feel guilty be stating I should have avoided accident. Consequently, my claim was classified as it being "My Fault", and at risk for premiums increasing. Never mind any empathy for Hurricane Irma victims, like most corporations have. They basically said that I'm on my own. Then I show up to their Geico estimate center PROBODY SOUTH
13757 Sw 139th Ct, Miami, FL, SSN, and the Geico Adjuster, Ricardo Madriz, was in such a rush, that he forgot to include in his estimate the most obvious damage to my vehicle, which was the driver rear view mirror, When I asked him about it, he said he forgot and justified it saying I'm human. When I asked him to re-do estimate to include this damaged item, he said he would not because the claim is closed and there is no way to reopen claim. Totally unacceptable. Escalating this to their corporate office. Shame on you Geico and Ricardo Madriz.