GEICO

I've been a GEICO customer for 5 years.
Have 2 Auto policies
One Umbrella,
One Homeowners
Two Dwelling (Landlord)
Somehow Auto Renew did not kick in and my policy was cancelled.
20 days after "cancellation" need roadside assistance.
We renew on the spot but no roadside (note we've been insured continuously" without any issues prior and the other policies are fully paid).
My wife gets the car jumpstarted and it works fine.
Drives around, car again giving issues, so she parks in the same place.
GEICO REFUSES to now send roadside assistance because car is in the same place.
After 30 minutes of back and forth, Monique (refused to provide her ID), now asks if any repairs have been made and if not it's still the same disablement.
Then I ask for her supervisor, Dawn ***, who asks a bunch of questions and repeats the same.
Absolutely abhorent. Never missed a payment till this "policy cancellation", then renew on the spot and still no service.
If the insurance was expiring shouldn't they have at least "called" or send a bill.!!!!
Suffice to say I'm moving all of my policies away from GEICO.

On February 23rd 2018, I contacted Matthew Long at Mic- Lin Enterprises to cancel my Homeowners Insurance with Arrowhead. Approximately three weeks later, I received a letter from Arrowhead stating they were going to cancel my policy. I called Mic-Lin Enterprises back and spoke with Melissa Long. She stated that Matthew had not cancelled the policy. At the time I spoke with Melissa, I was told I needed to provide a current copy of my Declaration page. I stated, I did not want to send the Declaration page due to personal information on it. However; I only needed to provide the name of the Insurance Company, my name, and the date the policy is good for. I received a letter from Arrowhead stating they needed more information from the Declaration page.

I called back on March 28th 2018 after receiving this letter to speak with Melissa or Matthew Long. I was told neither Melissa or Matthew were in the office. I was told a supervisor would contact me the same day, which never happened. I called back the following day asking to speak to a Supervisor, and was told the Supervisor would call me back, which again did not happen.

This matter is currently unsettled. I am having all of these problems because Matthew neglected to cancel my policy. No one will attempt to resolve this matter.

We were longstanding customers of Geico, insuring both of our vehicles with them. On April 2, 2018, I called and requested clarification for why our premiums were going up, though we have had no tickets or accidents. I was informed in that call and a subsequent email that it is because of our ages (mine being 50, my husband at 63). It seems that Geico feels that we are at risk because of our ages, though we both have spotless driving records with more than 30 years each, driving experience.

The representative repeatedly raised her voice, interrupted me, and laughed in my ear. When I politely asked her to stop and let me finish a sentence, she became more aggressive and rude. When I finally had had enough and asked to speak with her supervisor, she hung up on me.

I have never experienced anything like this. First, they have no quandry with discriminating against customers based on their ages, and if questioned, become snide, rude, aggressive, and unprofessional.

I don't care how long they have been in business. They have absolutely no right to treat anyone so unkindly.

Within an hour of the hang up, we had insurance with another company, and I called them back to cancel our policy, and let them know exactly why.

I would not recommend this company to anyone who expects to be treated with respect and common decency. Both terms are foreign to them.

Geico sent an incorrect report to registry that my coverage had lapsed, (registry says Geico does this all the time) called customer service, was put on hold for 60 min, during a 1.5 hr total call. Was treated like a criminal. Worst customer service department I have ever dealt with in my life. They will soon be losing my business.

Dear Geico & Harris County Body Shop, March 29, 2018
I am providing a compliment for Christina (Kiki) Kelle for Geico and Dan, the manager from Harris County Body Shop.
Kiki kept me inform from start to finish. Dan was extremely helpful and he wanted to make sure the vehicle was ready and making sure the air bag and child safety lights was taken care of in addition fixing the car doors. It was a long three week and three day job and both made sure that the car was fixed, covering the rental car while waiting on parts and making sure the dealership turning off the dashboard lights. Most of all, they wanted to make sure I was completely satisfied.
I think Enterprise could learn from both of them since they do not return phone calls. But overall all I had great experience with Kiki and Dan and wanted to make sure they are recognized for a job well done.
Sincerely,
Eugene Cardenas
Claim#

Geico is really terrible on the claim end. One of their insured rear ended me going a significant speed. After submitting my claim my rep was extremely rude stating there was no damage to my vehicle. My vehicle is a '93 Volvo that doesn't "crumple". I missed time from work, had some pretty significant injuries, and they did pay for my bumper repair to my car. They would not compensate me for time lost at work. Their lack of understanding on make and model impact performance was seriously lacking and the attitude of the rep made it that much worse. If I could give negative stars, I would.

This company is horrible when it comes to costumer satisfaction. Over 15yrs with this company using their service, and with a 95 %perfect driving record, they are failing to accommodate me. Every 6mths they raise my premium, I call, ask, why the rate increase? " well, sir we have the right to do so, every year it go's up, and others have to many claims, we have to offset the difference" is this an answer. I disagree. I'm really tired of this company taking advantage of me and others in a similar situation. Honestly, I don't give a ***, whether the world is falling apart, I buy a service, on top of all, I try to minimize my cost, why do I have to pay more b/c everybody else is failing to have a perfect record. Shouldn't it be based on an individual basis.

My car was hit by a Geico customer and while my car was being repaired I got a rental car, but I was not told that I couldn't get the insurance that the car rental company provided. I was told that if I got into an accident in the rental car that I would be responsible for my insurance deductible to get the rental car repaired. I shouldn't have had to take on that risk to put out of pocket my money for a rental car repair. Geico doesn't provide this information in writing so there was no way to prove that this information was provided to me. If you have a company policy it should be able to be provided in writing!

My car got stolen, Geico rep seems extremely uncooperative at start. Rep said my car crossed Mexico border six months back and my number plate is not read in USA in last 6 months. Pretty much I need to prove that there was a car.
They didn't agree to proceed any further on claim till I prove that. Such a discomfort. I got 'surveillance camera' footage of last day from my employer which was a big corporate.
After that Geico stated cooperating and even offered a rental car after 3 days. Not sure if all this drama was to save on rental car or they would have realy carried it forward if I couldn't have produced footage. Eventually, police found my car on 4th day.
Geico paid for minor scratch and the seat burn. Didn't expect such unplesent exp with Geico when you are already so tensed after a stolen car.
I am still with Geico as their premium is low, will move to other insurance once I get a comparable rate. If some Geico rep is reading this, I can provide policy number and claim number.

This company committed bait and switch on me. On March 16th I completed an online quote on Geico's website. After completing it I received a monthly quote of $65.00 on finalizing my quote it reassessed my quote to $85.00 because of two claims I filed on my car for damages incurred while my car was parked at my residence and when it was parked at my wife's job both at NO fault of ours and when we were not even in the car or driving it. I called Geico immediately after seeing the increase and spoke with a representative. I wanted to know why my quote increased $20.00 to $85.00 a month for those two claims I filed in July and September of 2017. The Geico representative told me he would remove one because they were both "NO FAULT" of ours and my payment was reduced to $75.00 a month for those two claims I filed. Last night ( March 28th 2018 ) I received an email from Geico that my policy premium has been re-adjusted so I called them and spoke to the manager "Anthony" He informed me that my policy will be increased to $160.00 a month because of the two incidences in July and Sep. 2017. He said these were never disclosed to Geico at the time of my quote and will now be factored in as I am now a risk. This is a blatant lie. The 2 incidences were printed out on my online quote and was the reason my rate increased from $65.00 to $85.00 and when I spoke to the representative on March 16 2018 we discussed both of those and the $75.00 a month payment still had both of those factored in. I told Anthony to go back and check my online transaction and the check their phone records to see that these incidences were already factored into my quote. This is cheating and stealing and defrauding. I would have NEVER signed up with Geico had they quoted me $160.00 a month. This is a criminally sneaky way to get customers to sign up and then gouge them. Anthony then went on to tell me that their online quote and the representative I spoke to both made a mistake which is a lie.

I used to be Geico Insured and left them due to their unfair policies of insisting to replace after market parts to my car.
Now my was was involved in an accident A Geico insured hit my wife's car Honda Accord 2017 brand new, drivern only for 15000 miles, from the back, the Geico insured is completely at fault, they admitted liability. after I received a rental and shop started repairs, Geico came back and rejected installing original parts and threatening (pulling me) by cancelling my rental car. shame on an American company not to stand up to their word and customer service satisfaction. Shame on a company run-off a citizen just for more profit, the difference between OEM parts and after market is less than $400 .. what a cheap company. I was completely right when I chose to put my money with another insurance companies that is more respectable than Geico.
Very disappointing, If I was even an employee working with Geico I would be ashamed and find another job.

My daughter (17 y/o) parked her vehicle, a person backed up and hit her driver side back seat door. The person who has this insurance was very nice, he called his insurance Geico and filed a claim the same day of accident 3/23/18. I received a call 3/23/18 from Jade at Geico () who reports I HAVE TO take this vehicle to *** (collision repair shop in Wenatchee). I requested to take the vehicle to *** (a place I know, trust and has worked on the government vehicle I drive for work). I was told I could not do this. I questioned this type of business practice and had an assessment of damage at *** today 3/26/18. I am told the business practice of Geico's representative is unlawful. I called Geico today 3/26/2018 and spoke with Andrea who also reports I have to take my vehicle to *** so the Geico adjustor can give me a quote. I was told this person at *** is a Geico employee wears a shirt showing he works for Geico. Later informed by someone else this person works for ***. Geico service/practice is extremely misleading. I don't know what kind of contract Geico has with *** though suspect the end result will be an inferior product and/or service. It was implied if I did not go to *** for appointment 3/27/18 at 0930, I could go to whatever collision repair shop I wanted, pay out of pocket and "try" to submit the claim for reimbursement. I work full-time and it is very difficult to run around to get "their adjustor" to do the assessment on his schedule versus going to Earhart's which is hassle free.

I was driving down the highway when a rock hit my windshield. I contacted Geico, and was set-up for an appointment for Safelite Glass Repair 2 days later. However, on the day of my appointment, Safelite has no appointment for me. Geico representative Britney never made the official appointment with Safelite for me and I had taken a day off as a result from work. I received an appointment a few days later in which Safelite Glass repair had said that my windshield has pitting, and therefore a repair was not needed until a crack develops. I received several letters from my adjuster Heather Duckworth that the glass is a result from wear and tear and not damaged from a rock. When I contacted Safelite Glass Repair, the representative Toni and my repair person Dean disagreed with Heather Duckworth's conclusion of wear and tear. In addition, Ms Heather Duckworth placed my car windshield as damaged, so that future window cracks would not be repaired by Safelite or covered. I had contacted Heather Duckworth several times and left voicemails with her colleagues and supervisor. However, I never received a call back from Ms Heather Duckworth. Ms Duckworth made an individual assessment from GA even though my car is in Hawaii and Safelite had clearly stated that the car is damaged from a rock. In addition, Ms Duckworth has poor customer service including Geico who cannot help me without this adjuster. Overall, this a very negative customer service experience, with ironically my car is not damaged enough for payment but is damaged that future repair coverage will not be included.

I inherited two vehicles from my Dad when he passed away. He had Geico Auto Insurance. I paid the bill, with my own money; to be sure there was proper coverage while I took care of things like transferring the titles into my name and getting new license plates.
Once everything was taken care of, I asked Geico to give me an apples to apples quote, on this vehicle and our other vehicles, compared to my insurance company. Geico came back less but they were very pushy, in a sleazy used car salesman type of way, trying to get me to quickly agree to switch all vehicles to Geico. Under closer inspection, I realized that Geico did not include Uninsured Motorist! I was Leary of their sales tactics and chose to stick with my current automobile insurance company and just add the inherited vehicle to that.
When I received my refund check from Geico, for $296, it was made out to "The Estate Of" in front of my Dad's name. I have a checking account with mine and my Dad's name but the bank can't cash the check because it is not an estate account. My Dad took steps to add my name to everything so that I wouldn't have to deal with probate.
I called Geico and asked them if they could please re-issue the refund check, made payable to my Dad (even though it was my money to begin with.) Just don't put "To the Estate Of" on the check. Geico refused! They said that is their policy and they do not make exceptions! I asked to speak to a supervisor and she said the same thing. She suggested I take it to a lawyer.
Geico does not care that it would cost $100 just to open an estate account at the bank and then the issue would go to court. Would I have to pay court costs, also? Then add in lawyer fees! How much of that $296 will be left! What a crock!
If you have GEICO INSURANCE, I urge you to look at your policy closely. Do you have the coverage that you think you do? Do you have uninsured motorist? Geico will tell you that you don't need it. Before you agree with them, do the research. Maybe in a perfect World.
If you are shopping for auto insurance and are considering Geico, I suggest BUYER BEWARE!

I recently moved from Geico to Allstate. They sent me a bill after I left their company that had no detail on it. I called and requested detail and they sent me transaction data that was 2 years old. They still refuse to provide evidence of why I owe them any money. I have called several times and they refuse to provide evidence I owe them.

As a lien holder that has had to deal with Geico on a enough occasions to never want to do so again, I can honestly say that I would never refer one of my customers to Geico. They are currently the only insurance company that I have dealt with that has their own vehicle valuation standards for paying out of total losses. They have their own system that they use to deduct form the "value" of the vehicle before paying out on it to the lien holder, and they do the same saying how much they "value" currently for sale vehicles, their valuation system has absolutely no relevance on actual vehicle pricing. It's just their way of getting out of actually paying off their customers auto loans on vehicles with full coverage. And after seeing how many negative customer reviews there are here on Revdex.com I am actually appalled that the Revdex.com would still give them an A+ rating. That's just ridiculous. Anyway, if you want an insurance company that is going to leave you owing on a vehicle that was totaled here's your company, if you would rather your insurance company pay off your totaled vehicle, pick any other company out there.

I have been insured with geico for years and I missed a payment that resulted in cancellation of my coverage. It was cancelled 3/18 and I called today 3/21 (i didn't know this was going to happen).

They have up my policy- I used to pay $100.00 a month for a vehicle the drivers are all over the age of 25, we are all college educated and have not been involved in a vehicular accident. With this all in mind they upped my monthly payments to 125.00

I think this is outrageous I understand a missed or late fee but to punish me by upping my policy too almost 200.00 is abusive.

I've used Geico for the last 7 years and they have done a great job for me. No issues with claims. No reactive rate hikes after claims. Great communication. I'd recommend this company.

I have an auto and renters policy with this company and they treat me like trash, I have a rep call me today yelling at me and hung up in my face. Only because they called me to ask questions about an accident that that happened with someone else that is on my policy, I wasn't involved with the accident and I haven't spoken to Geico since the accident happened. I informed the girl to call my mom which is the person who had the accident but she continued to talk to me like I was crazy and transferred me to a sup who also talked very crazy to me. this place should be out of business

I was involved in an accident where another driver hit me. After a week of giving details and collecting information, they called to inform me that the other driver was found at fault. I said I need to arrange some things before I can take my vehicle in and would call back. When I called back, I was told that they decided to look into it more. They never got back with me and phone calls constantly went to voice mail. After finally getting a hold of someone over a month later, I was told they decided to put no one at fault, in other words skirt their duty to provide insurance, and told me there's nothing that can be done.

Clearly, they are not in the insurance business. They are in the stealing your hard earned money business and using tactics to avoid payouts at all cost - even after paying them over $12,000 over my time with them, they still force me to pay for my own repairs.

It's completely ridiculous that after being told that I was not at fault and the other driver was, in fact, at fault, that the company has the gall to reverse their decision to avoid a payout. To say that a witness - who was not involved in the incident and likely provided no evidence that they were contradicted the statements of BOTH parties who WERE involved. Even after the agents clearly stated that both my statement and the other parties statement WERE identical and they were used for the original decision.