GEICO

Horrible service. Got hit from behind by there policy holder. Who moved his truck and didn’t leave a note or insurance number. Now I’ve been lied to by adjuster, supervisor and just about everyone else in gieco. Worst service I’ve ever had. Thank god for for couple awesome witnesses.

My daughter was hit by a car insured by gieco. Not a great experience at all. She got a ticket for failing to yield but fighting it because the road was clear when she got ready to go. Don't know if the other driver their insured drive got a ticket. I immediately file a claim I wanted to upload pictures complete evidence that their insured was in the wrong. I talk to someone and they tell me I can go online and track it and upload pictures there. But now they say their site is down now going on 5 and a half hours. They say they need to contact their insured get his side yet I couldn't give all the information regarding the accident which shows me they will side with their insured to not have to pay out. I call their 24 hours so called peoe and I get a voicemail. Really I am trying to get this done and yet they aren't helping me

I had motorcycle insurance with comprehensive coverage and had a situation where I was on the freeway with medium traffic traveling at 75 mpg with the flow. I was behind a pickup truck and without time to react, a plastic house trashcan was ran over by the truck and flew into my path where it made contact with my front wheel and fender. Luckily, I did not crash and count my blessings in that situation. However, my motorcycle hit the trashcan fast enough to bend the wheel and front brake disk, enough to disable my front brake, which is the most important brake. I was paying Geico to insure me in case of an accident and when happened they simple said they wouldn't pay me because they thought the can was sitting in the road and hit it on purpose meaning I could have gone around in their eyes. My comprehensive insurance covers you if an animal or object run or is thrown into you, so they should have covered it.
Geico lures you in with there low rates and doesn't pay out when an accident happens. Do not do business with GEICO.

I have a home that all my things reside at. I pay rent every month. I recently separated from the military and have some older relatives in different states needing extra help so I have been traveling between 4 states over the last year. I had one non fault accident last month and now Geico is requiring a utility bill in my name or they cancel my policy. I pay one fee for rent and it covers everything. I have my voters registration card, unemployment, health insurance, credit cards etc all coming to my home of record and they will not accept it as proof. ??!! I explained that I am not home enough to have internet at the moment, still not good enough. Why is traveling against company policy? I have not stayed anywhere longer than a few weeks and have kept my home throughout my travels. Very shady way of getting rid of a client and I honestly can't believe that all of my other proof of residency doesn't count. AllState, here I come. May you treat your clients that travel and play better.

Geico is the worst insurance company ever. They refuse to pay claims and stick you with a rental car bill that you have paid for in your premium. This company is as fraudulent as they get. This insurance isn't insurance you are literally giving your money away monthly. A- rating is a the biggest joke. Look up unhappy customers with GEICO and count the reviews its unbelievable.

Do not be fooled by the friendly little gecko promising to save you 15% in 15 minutes. GEICO is as sleazy as any insurance comes. I am currently at the Gwinnett Justice Center settling for less money than it takes to cover the damages to my car from a 27 January 2017 accident involving an unlicensed driver. No problem I thought since I have underinsured motorist coverage. GEICO did minimal to resolve my claim. I contacted GEICO on 7 March 2017 to inform them I would proceed with repairing my car and suing GEICO to recover the costs. The other party’s insurance company on 13 March 2016 stated there was no liability coverage for the damages to my car. The next time I heard from GEICO was 26 April 2017, the day after it was served with notice of my civil suit.
Do not insure your vehicle with GEICO if you have the expectation of timely response and fair treatment. GEICO clearly believes it does not have to make a good faith effort to resolving claims and can do so with no consequences.

I've a small business. I cash checks. A customer brought a check issued by GEICO because his car was hit by a GEICO insured driver. A day later, I found that the check was bounced. I called the company to see what happened. They said the payment was stopped and a new check was mailed to the customer. This is very inconvenient. We have a great software and can detect fake check. But this check issued by GEICO got me. They are very unprofessional.

I canceled my automobile insurance before noon on July 18th, the day before the automatic withdrawal from my bank is to occur. The person I spoke to said the money would still be taken out of my account but would be refunded within 48 hours. It is now July 30th and the money has not been refunded. I emailed Geico and got lots of "empathy" and apologies, but still no refund and they now say I won't get it until July 31. In addition, I have been a Geico customer for 6 years and almost every 6 months they increase my insurance costs. I have not had a single claim and one speeding ticket, for which they increased my fees for this next billing cycle - however for the 6 years before that, with no claims and a perfect record, they have still been increasing. I called HQ because of the latest increase and was told by customer service they could not find a discount for me (with more "empathy" and apologies). Finally, after getting a rate that is the same or better coverage, from a reputable insurance company (with better commercials) for approximately $50 less a month, I called to cancel. At that time they were able to offer me a rate that was $37 less. I said no thanks.

I can't believe Geico cancelled my homeowners insurance over porch stairs that are still in fine working condition. My home has never had any claims in it's history of it being in existence over the past century. Shame on Geico for putting an unemployed person who can't afford to make their petty repair at financial risk of bankruptcy with no homeowners insurance.

Beware of BAIT AND SWITCH!
Was quoted one price over the phone, only to see that it did not include all of the drivers in the household. This was even though every car was matched up with a driver and all information was given to them regarding ALL drivers. I noticed the missing driver when I logged onto my account to print my cards. I called them immediately to let them know. They said they'd get back to me within 72 hours.
They didn't.
I called them back again. The agent said a supervisor would call me back in 30-45 minutes.
They didn't.
I logged onto my account the next day. They finally added the missing driver and my rates TRIPLED!!
So within 1 week I was sold insurance on 4 cars and a house for 1 price. Canceled my other insurance. Noticed an error (on their part) in the policy. Contacted them twice and was promised a call-back twice. Never got ANY call-back. Then found my policy quote TRIPLED!!! Not only was this way more than their quote, it was WAY more than my previous policy that I had just cancelled in order to join Geico.
If I could give less than one star I would.

My husband hit a pothole at night and didn’t even see it coming. We towed our Tesla to fix what we thought was a flat tire, but it turned out to be more, so we towed the car to Accurate autobody in Redmond WA. Accurate estimated the damages at 19K and Geico estimated at 20K and called it a total loss. The Geico adjuster, *** Breakey, took pictures of the car all around. When I saw the pictures, I said oh my gosh what happened to our car with towing. The car was dusty, and between the dust and the shadows the pictures made the car look like a total wreck. Then Geico informed us that they felt the incident was more than a pothole and our claim went down as our fault. We were told by Accurate that the damage was consistent with a pothole. We argued for weeks on calling it a total loss. It didn’t seem to make sense. Our car was worth 50K and *** Breakey and his supervisor, Scott Cunningham, told us verbally over the phone that the salvage value was only $12K, so that didn’t make sense either. I asked *** Breakey in an email what needed to be done to buy our salvage and he didn’t respond. *** and Scott said, well we think the cost of repair could be more because we don’t know if there is damage behind a panel. Accurate could have easily removed the panel and confirmed the estimate but didn’t. I could see pre-bidding auction for our make and model for around 36K, so that was obviously the main factor they weren’t disclosing. I received two valuation reports from Geico and both broke WA state laws for valuation (distance and time). When I told Geico what I thought the car was worth, our adjuster didn’t respond for a week, so I had to hire a private appraiser for $800 to obtain the correct value, for which I was not compensated. *** Breakey never responded to my emails requesting to be compensated for a permanently welded tow hitch, molded mats, free-life time supercharging and cover. Geico had our Tesla towed to the auction house without our permission. After the salvage auction, I followed our Tesla on its GPS and called the auction buyer, who happens to be the owner of a large auto salvage rebuild business and found out that the Tesla was repaired for less than $5000, including Tesla certified parts, 4 new tires, and only 12 labor hours ($85/hr). The auction buyer said the bumper wasn't damaged and Accurate and Geico both said it was damaged, even though *** Breakey admitted he never saw the bumper. *** Breakey never saw the bumper that he estimated needed to be replaced! They also listed a nosecone replacement and that was only removed for the tow. Accurate and Geico kept saying "well there could be more damage under this panel, we just don't know". We asked Accurate to open the panel to obtain a firm estimate, but they delayed. And then Accurate informed us how much it's costing me per day to keep the car there, which Geico said was on us after they call it totaled. Accurate told us, "we already sent off the paperwork to Tesla to decommission this total loss and boy is it expensive to recommission a Tesla". According to my app and the buyer, the Tesla is still connected! There was something fishy going on between Geico and Accurate, because for some reason they both estimated damage that wasn't there! We knew something was wrong, but we went along with it because the insurance company has the power to label your car a salvage which immediately loses value and with Tesla, the loss of all warranty claims and requires recommissioning.
This Review is really a complaint but since I plan to file suit I cannot submit as a complaint.

Geico has removed a vehicle from my policy and has raised a price without my consent

Geico approved claim for vandalism and the right side of the car had scratched which is part of vandalism but geico adjuster says that it is not part of vandalism. If car was parked and someone scratched the right side, it is part of vandalism. Geico wants me to pay separate deductible for that which does not make sense at all.

So I was involved in a car accident and according to the police report it was ruled that it was “my fault” in which I plan on getting the report amended. The young man that hit me contacted his insurance and his insurance contacted my insurance. I was told that I have to comply with my insurance company and his insurance (Progressive). The first time the week that the accident happened, I spoke with Tammy S and it was hard trying to explain what occurred because she was so rude. I’ve never experienced horrible customer service from GEICO until I had to do a claim. No one wants to hear what you have to say, they over talk you, they don’t answer the phone and when you do finally reach them the attitude is through the roof. I spoke with Tammy S a second time and it became a yelling match. I am the customer and I pay A LOT of money for car insurance and I don’t deserve to be treated I don’t matter. I spoke with a Bryan and asked him please put in a note stating that I do not want Tammy S to handle my claim. Next day I get a phone call from Tammy S. I absolutely positively hate talking to her because she doesn’t know how to talk to customers. This is my first time even having an accident deemed as my fault, I was explaining what had transpired and she said well I’m sorry you feel that way or I don’t know what you want me to do. Tammy S exudes unprofessionalism within your company. For every action there is a reaction. You can’t expect clients to give you respect if you aren’t given it. I asked to speak with her supervisor Morgan and she wasn’t in, so I asked for her to make a note that I want to speak to her tomorrow morning as soon as she comes. Morgan did call me but she wasn’t trying to hear what I had to say either. She was siding with her employee instead of making sure the customer was satisfied. I asked Morgan a few questions regarding my claim. I informed her that I would want the young man to go through my mechanic because I don’t trust his at all. Morgan explained the procedure that GEICO does. Then I asked her besides my pictures of my car and his car have you received ANY pictures from him or Progressive she says no. Have you even gotten in contact with the young man? She said no and Progressive left a note in the system without his telephone number so they haven’t been able to get in contact with him besides mailing him information to his address. Now let’s back track, Tammy S said that I have to comply with GEICO and his insurance. I did just that. Progressive called me a few weeks ago to get my side of the story so help me understand how did Progressive get my telephone number but yet GEICO hasn’t gotten the other driver’s telephone number and hasn’t asked Progressive for it either. Now back to Morgan, she said that the driver doesn’t have to speak to us if he doesn’t want to so my question is how did Progressive get my phone number??? And if GEICO gave it to them they had NO business doing so. Tammy called me several times and left messages and sent me an email saying that they can’t reach the other driver at all! So if you don’t have no pictures from the other driver besides my pictures and you’ve been trying to outreach him since June via mail what on earth am I paying for then? Why does my insurance have to pay for something that they have absolutely no proof from the other insurance???? I want to know can the claim get removed because if he doesn’t comply (clearly nothing wrong with his car) then what? These are the questions that I need answered because your associates do not know how to talk to their customers and it’s sick. I need a phone call, email or letter answering all of my questions as soon as possible

GEICO decided to add my daughter to my policy as a driver for my automobiles...although I only requested a QUOTE for her & HER CAR! But not only did they ADD HER TO MY POLICY without my permission, they FAILED to add HER CAR! When I called to ask why such a large amount was pending from my bank account (which I make automative payments through and have for over 15 years now...) The representative simply stated that they "ALWAYS add drivers automatically if they live in the same household!" This is my 23 year-old daughter who has ALWAYS been my daughter, always lived with me, been licensed since 15 years old...but has NEVER been on my policy. So why now? Of course there was no manager available to assist. There was no credit back for adding a driver without permission, then CHARGING ME OVER $630 in the last 3 months. I want a refund as I never added anyone to my policy or made any changes. It has been a good experience, up until THEY MAKE A MISTAKE AND REFUSE TO CORRECT IT! I am going to look for another company if this isn't corrected this week. This is crazy!!!

I have progressive and will never leave them after dealing with geico. They tell me that it takes 2 weeks to verify coverage of their customer. Four eyewitnesses agree that it is their customers fault, and now they are questioning it. They keep passing the claim to new people causing a delay in the claim process. I am driving a borrowed car and they told me that I am free to file a claim with my insurance company if I needed to get my car fixed faster

They do not value customers at all. Sheer arrogance. They give false information when you sign up with them for the policy and they keep adding hidden charges especially by taking advantage of Auto Pay option. As a customer, you think that Auto Pay is a convenience to make your payments, but they make it their convenience by charging extra fees like service charge etc. that you get to know only after few months/years when you get a chance to look through your account. Who the hell would expect the extra charges when it is assumed that the policy premium that should be deducted using Auto Pay. I wish that Geico learns a lesson and pray that they value customers and their satisfaction. They should shed an opinion that they can be in business by cheating customers and not taking them at all.

I called GIECO customer service to obtain quote for vehicle. My current policy I had for 2 drivers is set to expire on 15, July, 2018. So, I requested them to give me 2 quotes for the new vehicle, one with 2 drivers and one for 1 driver. The agent ( Adrian) was being polite but he was being difficult at the same time. He was trying force words in to the policy, it was pure discrimination I was on the phone for a little over an hour. I was under the impression they would help you to get shop for better insurance. My first experience 3 years ago was so pleasant. The guy suggested I add a driver so my insurance would go down as at the time my license was brand new. They were just trying to force me that they cannot give me a quote for 1 driver, it was very difficult I never had felt so embarrassed and frustrated and they gave me 4 quotes 2 which were very different for the same information.
I got frustrated. I explained calmly that I just need a quote as advised above for a new car with 2 drivers and one with 1 driver. it was the most horrible experience ever, They pretty much forced me and was telling me what I can do and cannot do. I did not furnish them with a marriage certificate so they can use it against me they were refusing to give me quote for just my self.... his words were I cannot do that. the car was to be under my name if it was beneficial I was to put a second person on the car I wanted to do that depending on the quote they provided, after they forcefully said I m divorced he finally agreed to give me the quote just for me and he gave me a lower number $147 then I asked for the date to be changed he jumped it to $200 said that the system was slow before and was not updated properly. When I asked him fr his name just to address him to explain why, his response was my supervisor is right here as well. that was not necessary I think they purposely gave me a hard time because I just wanted to see the difference. it was a horrible exp. !!!

Still no genuine assistance.
Was told that they are sorry I feel a certain way about my service yesterday and that I was given the wrong information in December 2017.
I'm confused on how that helps me with my current situation.
But, I guess it's okay to say, "Oh well, our bad! But, sorry can't help."

What insurance company doesn't cover a rental when your car is in the shop for a mechanical breakdown? But they want you to purchase rental coverage and it can only be used during an accident. If mechanical breakdown coverage is the term for this, which is pretty much an extended warranty, why not say that back in December instead of telling me I'm covered? I definitely wouldn't want to get coverage through you guys for that either since there are so many loopholes in everything you do. Rental coverage should be just that! Rental coverage!

But, tell me, "Oh our bad", doesn't take away from the fact that I was given wrong information and this insurance company is a total scam. I will speak bad on you guys to everyone. But, it seems like alot of people already have the right idea.

The keep deleting my review I will leave one with the Revdex.com, and anyone else who needs to know how this company is ran.....
Their customer service is rude, they make people pay for rental coverage they can only use during a wreck not if they are stranded in 100 degree Florida weather with a chronic illness, even though I was told back in December of 2017 I would be covered with a rental car if it is needed. It was. Being two hours away from home and the acura dealership having to keep my car over night is a full mess especially when I can't recieve a rental with Geico when I was told I would. So now I've missed work and trying to pay for a part and also dealing with insurance coverage for a car that is useless. But they keep deleting my review of their horrible customer service who sent the towing man to the wrong place on purpose and both reps were very very rude! Told the rep I was going to cancel my service with them and she asked if she could set that up for me. I was told should have had the mechinal breakdown coverage but why would I when they are doing perfectly fine jumping through loopholes now. But why should I have know this information when they customer service rep back in December of 2017 didnt mention it but didnt mention I would get a rental anytime if needed since I am down to one car. When I called to ask a question about a tow and how to get a rental because I have to get home. I was met with rude customer service and then asking me if I've been in a wreck and if not I'm contacting the wrong department. Even though it was claims qnd inwas making a claim but I was asking questions before hand. Its funny how they don't want anyone know about their bad customer service and they didn't fix anything. Only said, "Oh well" and that was after I talked to the supervisor who called to speak with me. Poor customer service and I will speak about this experience to everyone because I've never been treated this way. And it's definitely not fun, when my Acura broke down due to my power steering system going out, 2 hours from home. And they did not care and actually sent the tow truck man to the wrong address when I clearly gave her the right address and it was confirmed.

And I have screenshots of my posts on their facebook page and how they keep deleting them!

GEICO - dishonest company
You all seen the add of switch and you could save, well, it is true, I did save and was one of GEICO's ambassadors.
Just came up to my year-end renewal and my rate increased 214% WOW!!!
Called GEICO, I was told that there was previous activity on my record that justified the increase. Two no-fault accidents and a speeding ticket from my daughter, here is the interesting part, all three incidents were prior to to signing up with GEICO. When I signed with GEICO, I was promised by the agent that they would not raise my rates (flat out lie)
GEICO is a dishonest company with no understanding of the word integrity or ethics.
So, now I will change companies........