GEICO

I signed up for GEICO auto insurance only one month ago with a quoted policy premium of $108/month. This month, I moved residence in the same city with the exception of a different zip code. Geico sent me an e-mail asking me to update my address in their system. After I updated my address, GEICO instantly increased my monthly premium to $146/month. A 35% monthly increase instantly!

Did I have an accident? No. Did I receive a ticket from a police officer? No. The only thing that happened was I moved from a predominantly white, wealthy neighborhood in Chicago to a predominantly black and less affluent neighborhood 10 miles away. This is the only variable that changed. I am a married homeowner with good credit, above-average income, a full-time job with health insurance, no wrecks and no tickets. In all categories, I should not be punished simply for a change of zip code (in the same city). In fact, I believe this story would be of interest to the ***. It is a textbook case of profiling and racist corporate behavior that favors wealthy white Chicagoans. If this is not resolved, I will give my auto and condo insurance to a different company. Frankly, I'm shocked and appalled at this.

Recently I made several changes to my policy which I have had for many years. When I accessed my account on line; I found that there was a Rental Reimbursement coverage charge added to my policy. In forty years, I have never purchased Rental Reimbursement coverage. I removed the coverage and let it go. Several weeks later, I made yet more changes to policy and AGAIN found the Rental Reimbursement Coverage added to my policy. Geico representative told me it was part of a package?? when I added my new vehicle. I was unaware of the additional charge/coverage, never agreed to it yet a minimal period could only be refunded. My belief is that Geico is adding coverage's to customer policy without disclosing,or advising. It's theft, fraud at best! Shame. I foresee a class action here.

This all starts when my bank, *** Bank, merged with *** Bank. On Aug. 8, I called Geico to update them with the new routing number my bank told me they would need. My automatic electronic funds transfer is set for the 9th of every month. So after giving the gentleman the new routing info I asked if he thought it were a good idea to run the new payment now while I was on the phone with him. He did exactly that with no hesitation. Everything went fine and my account was debited. The next day I checked my account and I had been billed 3 more time with insufficient funds amounting to $117.00 in insufficient funds fees. I called Geico first, they told me that they need 3 days advance notice to change any automatic electronic payment and no payment should have been made the day before it was set to go through. I informed them I was made aware of no such terms. I told them to listen to the call (they claim calls will be recorded for quality assurance), I was told the call was not recorded. They then said they were sorry and there would be no more attempts of charging my account that month and there would be no fees. I then went to the bank and explained the situation to them and they gladly took away the fees. Well now it's September 10th. I have been on and off the phone with Geico for the past 3 days because they are now charging me an extra $20.00 this month. I call them and get a totally different tone from a gentleman named Michael. He says that there nothing he can do so I speak to his manager Lionel he then says he found the original call and that I was informed of the 3 day notice. Which is a complete lie, I ask to be transferred to his supervisor he then says she is not in. I ask for voicemail he then makes me sit on hold for 35 minutes, then finally transfers me. I left a message and was never returned a call. Granted it's $20.00 it's principle to me.

Geico cancelled my policy two days before the hurricane Irma. I had an automatic payment, but they said that they tried to collect the payment twice. The most interesting thing is that they cancelld my account without notice... well, they sent me a letter three days after the cancellation. The most incredible thing is that they said that they can not reinstalling my collition and Comprenhensive policy now, only after the hurricane Irma Pass... This smells like a Fraud

Go somewhere else. This company will total your vehicle for profit the first chance they get. DO NOT release anything to them if you have had a crash. This company is a thieving pile of sum.

A negligent Geico customer ran a stop sign and totaled a vehicle I had just purchased .Instead of covering my losses I got a percentage of it .In accountability,and pass the buck run around that could cost me thousands of dollars as I had just started paying on the vehicle .They claim its not worth what I owe while hiding behind a low grade estimating system

Apparently Geiko doesn't pay car accident claims! Here's what happened...
On Friday august 25th my wife parked in a parking lot at Frys grocery store in downtown Phoenix. Upon leaving she was backed into by a woman who immediately admitted fault and agreed to pay whatever damages incurred. She then text messaged my wife ADMITTING FAULT (this is in caps because it's foreshadowing). She also told my wife that she would get her insurance company (Geiko) involved if the damages were expensive. My wife took a picture of her damaged car as well as ours, got her insurance information and went on her way. Since then we have had the vehicle looked at by our repair guy and there are over $1200 worth of damages. We told the woman this information through text message and, crickets, nothing. So, my wife called Geiko expecting some resolution. My wife was told that the claim is denied due to no proof of the accident. Apparently this girl denied anything happened and Geiko obviously doesn't want to spend any money. So, in short we have a text message from the girl admitting fault and a picture of both vehicles when the accident happened but according to Geiko it didn't happen. Shame on this horrible unethical evil company. Now we are stuck trying to figure out what to do next and will probably have to repair our car with our own money. This is one of the biggest problems we have in this country, nobody wants to do the right thing anymore and we have companies like Geiko perpetuating this behavior.

Geico cancelled my policy without ever sending an email or using the app! It was cancelled based on a verified NY state DMV clerical error. When I sent verification of the error, as requested, my policy STILL didn't resume although I was assured it would. They stink.

I've been mislead on coverage for the last 3yrs! I requested a credit on my first payment of my renewal..got hung up on and spoke with a manager that was just as rude..issue is not fixed. Advised basically to change my policy or find a new policy over approximately $30-50

Can't even imagine being treated as poorly as I was with my recent claim with Geico. Not only are they incredibly hard to get ahold of (Ryan V and his supervisor Tamara P), once you do, you can only talk to 1 specific person who works about 9-4 and rarely calls you back. I got passed to his supervisor and that person's manager and STILL nothing got resolved. My claim was from something hitting me on the freeway and they really acted like I purposely damaged my car to go through all the trouble of submitting a claim and having to work with them. The overall process took a over a month and they denied my claim in the end. Unbelievable. They are definitely a low-rate, terrible insurance company. I would not recommend and really would not trust them in any other car situation moving forward. The San Diego claims office is a nightmare to work with and customer service should really be something they look to train their employees on. For anyone needing insurance - stay away!

I am a former customer of Geico and happy to have left. After years of accident free driving under Geico, I was involved in a "no-fault" 3 car accident in North Carolina on the way to our Hilton Head, SC vacation. After my car was deemed un-drivable, we were towed to the wreckage lot. This lot was in a very unsafe area, away from civilization and there was nothing within walking distance. We both needed medical attention, but we had our puppy in the car and we couldn't do anything about it. We were 6 hours away from our destination and each time I called Geico that afternoon, each representative told me there was nothing they can do all car rental places in the area were closed. The Enterprise that was open by the airport (30 miles away) would not be covered by Geico, because of rate differential. So Geico, left two women stranded alone in a totaled car in a dark, desolate area with no food, water or bathroom facilities (the wreckage company was closed). We were shaken up really bad from the accident and had symptoms of whiplash and back pain. Thanks to Geico, we now had fear and anxiety. My passenger's elderly parents (with bad eyesight) had to drive 6 hours from Hilton Head, SC to pick us up and were not able to reach us until 9:30 pm that night. We couldn't do anything, but wait. With all the Geico cars I see on the road, they couldn't have sent one to pick us up and bring us to a safe place or arranged transportation for us in some way if not a rental? After years of paying premiums, I received no customer service at a time I truly needed it. Geico put me in a very bad position and subjected me and my passenger to potential harm and danger. This insurance company will gladly take your money, but you will get nothing out of their service but stress and aggravation. They line their wallets, while you the customer suffer. 97% customer satisfaction my ***! They are full of ***...please stay away from Geico!

Most people post reviews when they are unhappy with a business; I am one of the few that posts both kinds of reviews.
This is a positive review, from the perspective of someone hit by a Geico customer. I had nothing but a positive experience dealing with Geico to get my car repaired.
From the very first phone call, I was treated with respect. All my questions were answered and everything was handled politely.
Unfortunately, the tow trucker driver (called by my insurance company, from the scene of the accident) caused some damage that I thought was going to be costly. Because I politely wrote a letter and spoke to the adjuster – explaining that the damage wouldn’t have even been caused if their client hadn’t been negligent – they agreed to pay for all the damages, even the damage caused by the tow truck driver.
Another thing I was impressed with: I live in Colorado, in an area that can get lots of snow. The accident happened at the end of February. I have a 4-wheel drive vehicle. The adjuster agreed to give me an upgraded 4-wheel drive rental. I had a rental for two months while my car was being serviced.
Even after the accident, after the car was returned to me, there was a problem and the car had to be taken to the dealership for an electronic repair. Again, the Geico adjust was very quick to get to the dealership and to issue a check for the additional repair.
Finally, because I have a 2016 vehicle with little mileage, even though I was told that the accident didn’t cause anything to affect the value of the car, they in good faith provided a settlement check.
Overall, I couldn’t have been more pleased with the service provided by Geico.

It is currently the end of August 2017. My family and I were rear ended by a Geico insured driver on March 18 2017. Our account handler has changed 5 times! They don't offer a reasonable amount for injuries. I settled my personal claim to just be done and have been waiting nearly 3 weeks for it to come in the mail. I was assured 3 times that it was mailed to me on July 31st. Their representatives are rude and inconsiderate. They talk over you and don't listen to your concerns. I am also reporting them to the state insurance board. Hopefully they'll someday go out of business they are ruining the system. I've read horrible reviews from their personal customers. I can't even say enough or express enough of how terrible this company is. Stay clear! And if you've been in an accident with their insured, use a lawyer, and buckle down for a good long haul before that gets settled.

On 8/14/2017, I was rear ended on a state highway. After contacting my insurance company about the incident, the representatives that I spoke to from the day of the accident up until 8/18/17 were the least bit transparent. The reps that I spoke with explained that I should get my car repaired through a claim due to an accident that I was not at fault for. The Geico representatives made it clear that I was not at fault for being rear ended and as a result, Geico would take full responsibility for my repairs. I was told that they could obtain a police report in a timely manor that would allow them to go after the at fault drivers insurance company. Geico reassured me that I'd be in a rental up until my car was done with repair work. They even set me up with an auto-body shop affiliated with Geico (*** in Kenvil, NJ). I received a phone call on 8/18/17 from the auto body shop stating that my car was ready for pick up, and that I'd be responsible for a $500 deductible. Confused and puzzled, I reached out to Geico questioning why I was being charged $500. Come to find out I had two options: I could have used my collision coverage and paid out of pocket for the damage, or I could have went thru the at fault drivers insurance and paid no initial costs out of pocket. I did not know about the second option until I spoke to the Auto Body representative. I spoke to a Geico representative and voiced my frustrations about not being given all options. There was no damage done to the car that the eye could see besides a small dink to the bumper. However, there was internal damage. After the claim was submitted through Geico under my collision insurance, I was then made aware that I could have driven the car as is (which would have been fine) and went through the other drivers insurance without upfront costs. I escalated this issue reaching out to a Geico Supervisor by the name of John A-C***. Johns called me a liar and said that I was just after a free claim. This was my first accident.

I’ve been a customer of Geico for close to 20 years. My kids have had a few accidents and they have been extremely professional and I have zero complaints about the claims they handled. Their service has been outstanding.

after 8 yrs of ins my cars geico decided I was a risk with no claims from me ,a perfect driving record, there were 3 claims in 3 yrs all resolved by the other parties,none my fault. So they concluded I was a risk and warranted a 65% increase in premium. does this make sense? they take your money and throw you out when they feel like it.

On Monday, June 7, 2017, at about 12:30PM, one of your insured pulled out of a parking lot and into oncoming traffic. He was trying to cross the road. I applied my brakes, but was not successful in stopping in time.

The accident occurred in the *** block of Fry Rd. in Katy, Texas. The Harris County Sheriff's Department arrived on scene soon after. Your insured was issued a citation (ticket).

My complaint is with your people locally here in Katy, Tx. I have given them all information needed. Yesterday afternoon (June 8th), I was informed by the local office that your insured had given a statement. Today, I was informed by a Ms. B that this was not true. I feel I am being lied to. I am just trying to take care of things so my car can be fixed and I can get back to my life.

I have been given a claim number.
I have been told by the Katy office that until Mr. Aquallo calls and gives a statement, they can't do a thing. They also do not seem to be making any effort to contact him. I have been informed by other insurance agents that part of an adjuster's job is to make the effort to make contact with the insured. Even if it means to go to the insured's home.
The Katy office is located at ***'s Way, Katy, Tx (77450 or 77492)

Thank you for your time,
***,Jr.

I want to make it abundantly clear, I tried my best to give Geico a chance, and their service is deplorable! I was in the market for better rates for auto insurance, so I visited their website. Going online turned in having to call. Having to call turned in wasting 2 hours giving countless information, bank routing information, and finally the representative ends with a "I'm sorry you have to do this whole process again via mail in application". Even though I'm frustrated, I still wait for the application, and fill it out.
Geico vehemently found a reason to not go through with the application. For over a month, and over 3 times sending it back and forth, they have found minute excuses not to accept the application (from "we dont understand what "some college" means,all the way to "we didnt get the additional driver name" even though it was given multiple times during this whole process and they are listed under the car owners).
I can only imagine having to file an actual claim with this company if you get into a accident. I would advise anyone searching for insurance to take their time, and not to always go with the cheapest, but a reputable company that cares about its clients.

My daughter was going into the Army in a few weeks. She was hit in a parking lot by another car insured by Geico (well actually it was someone else driving the car, not the actual insured person). A police officer came out, observed the damage, wrote a report and acknowledged that the accident was the drivers fault. She waited 10 days before the "driver" responded to the insurance company and then proceeded to claim that he didn't even "think" he hit her. Geico DENIED fixing her car because the inspector concluded after reviewing pictures of both cars and determined that the damage did not support the claim. Geico only evaluated pictures and did not even see her car in person and made the decision based solely on pictures. Even worse, the uninsured guy had a pretty significant arrest record and my daughter is an upstanding, hard-working young woman. The damage is still on her car while she is at bootcamp. We plan to drop Geico ASAP and we have spoken with an attorney who is going to take on the case because she feels she was definitely wronged by Geico. I would NOT recommend this company -- no matter what they proclaim on TV. Then -- look at the "A" score on this....145 Negative Reviews, 1 Positive but they have an "A"???? Hmmmmm

Geico added coverage that was not required or requested. I ordered car insurance over the phone. The Geico representative went over the coverages but mentioned nothing about mechanical break down insurance that was added and I did not request. Why would anyone need mechanical breakdown coverage on a brand new car? They don't. Its just an easy unethical way Geico lines its pockets. Geico gets 1 star for being greedy and unethical.