GEICO

Dragging their feet every inch of the way after making a claim for an accident which was not my fault (they even agree!) would be an understatement. After a serious undervaluation of my vehicles value they are now trying to get me to register my vehicle as salvage even though they 1) Have no legal authority to do so, 2) The vehicle passes all CA vehicle inspections with 3) Minor cosmetic damage. Slimeballs of the highest order running an operation designed to prevent you from getting what you pay for. If they don't want to cover the vehicle for collision they should say exactly and only that and stop sending letters threatening the complete cancellation of coverage for things they are required by law to offer without hindrance. After almost 15 years with them I find this treatment unbelievable! Don't ever get insurance with these guys - they will abandon you at the drop of a hat...

So when ever I've changed a policy one way or another they make me pay off my current policy and then pick up with a new policy even thou they both cover the same cars/months(the most recent is that I removed a car of the three on the account so it's now down to two cars with the same coverage) and so it's double coverage when it doesn't need to be. total scam if you ask me. I've tried arguing with them about it but they just say it's just the way it is. I'm in the middle of looking for a new insurance but since I was with geico for the better part of two decades and I don't know who's actually customer orientated focus insurance that actually cares for its customers unlike geico. it seems the geico corporation just cares of getting the funds from their cash cow's oh I mean "customers". This is the second time them done the pay off the current policy(even thru I've got a few months or so left overlapping the already previous coverage) to add the new policy bait and switch which I felt to me to be sharing these with the Revdex.com & others. they also raised my rates over a faulty car causing an accident along with the same instance that some how my deductible was raised to the highest possible so I couldn't afford to get a car fixed. I'm usually at the $500 deductible not the $2,500 like they claimed when this all happened. they also had an accident forgiveness at this time which they blatantly ignored and raised my rates anyways.

(just to give some context of the whole story below)
so the car I'm talking about was a blue 2014 *** which I bought at a decent price of $25k(so I thought till this car tried to kill me, hence the accident I had with it) at the end of 2017 so I could have a four door for ride sharing if I wanted to do which didn't work out very well around here I was loosing funds while doing it, the market was to saturated with drivers and not enough users. So because of the deductible being out of my price range I was paying a loan for over a half a year for a car which I couldn't afford to fix before I had to make a decision of returning the broken car to the bank since it was just burning money into my already tight budget. I tried one way or another to get the deductible payment to fix it but couldn't before I had to do that. so now that I couldn't use the car for making some extra money to help make ends meet now I'm even in the hole further for a loan that shows nothing for half the car is worth since the bank auctioned it off for half it's worth when in working order.

the insurance "fraud"(which what it really is if you ask me) was the start of this whole mess which could of been avoided if they honored what my deductible should of been of $500(which I could afford, not the $2,500 like they are claiming I set it as) and I would still have the car to help make some extra funds(with a whole lot going on the pass year, that's a whole another story on it's own, family dying and almost becoming homeless because of that and many more) so my family and I would be better off if this was avoided from the beginning with the deductible so high without notice nor my consent.

so in short they raise my deductible to an amount I can't afford without me knowing so I was paying on a paper weight in my driveway for better part of a year before returning it to the bank to be auctioned off for half it's really worth when it's fixed up(which I've been trying to sell for most of 2018 anyways). Paying off a current policy and starting a new policy during the current coverage(for overlapping months) which in return by what I'm paying is double coverage for the same coverage just minus one car.

My issue is simply that I used my Geico App to get a “quote” to add a driver in my home. I was told to wait for an email response to the quote. On receiving the email it redirected me to go back to app to review the so-say quote. On logging into the app there was not quotation for me to review, what I realized was that they completely skipped that step and went straight on to amend my policy. At no point was I provided with an actual quote, which I wanted to use to shop around for a good deal. On calling to complain I was met with non apologetic and arrogant attitude. I believe this practice to be misleading land lacking in transparency. I the option to get an initial quote does not exist, then it should not be presented as an option.

They did not review any information I sent them after an accident. Which I'm sure breaks some part of my contract. They even went as far as to say the police officer was not a reliable source of information. So this is a great company for autoscammers. I would advise anyone who wants real insurance go elsewhere this is a company that throws money at claims and does not investigate.

WORST EXPERIENCE EVER, THEY DO NOT CARE ABOUT THEIR CUSTOMERS, I SO REGRET SWITCHING FROM STATE FARMS TO GEICO JUST TO SAVE A FEW DOLLARS WHICH AT THE END MY PREMIUM KEPT GOING UP, I HAD WEATHER AND HIT AND RUN CLAIMS, AND THEY CUT ME A CHECK FOR 589 FOR WHOLE CAR HAIL DAMAGED.. ARE YOU FREAKING SERIOUS NOW?

THESE PEOPLE ARE A JOKE CANT WAIT TO CANCEL AND GO TO STATE FARMS!!!

My wife was in an auto accident, and we needed to have our vehicle repaired. We took the vehicle to get repaired, and when we picked up the vehicle we noticed that it was making an odd grinding noise within the steering wheel. We brought the vehicle back to the dealer that was making the repairs, and they confirmed the likely cause of the noise was an issue with the steering rack. Based on the conversations from the mechanics, who provided us with the diagnosis, it seems this could occur a many number of ways, but based on the pictures and diagnostics of the car accident, it was likely due to the impact of the vehicle crash. Geico is telling us they won't cover the additional repairs because the "tire didn't show signs of impact". Even though the entire right side was impacted in the accident to include the wheel well. The mechanic even called our claims adjuster and explained why these are related, I have called my advisor over 10 times, and left him a voicemail but he does not return our call.

Dear Sir/Madam
I was a customer with GEICO for a long time prior to this. Last December(2018) I left my home in cleveland and moved to Houston, TX for work with my family and two kids. I had a home insurance policy with GEICO prior to my move I paid in full for May 2018 to May 2019. But since I moved I didn't call them back to cancel and get my refund for the 5 months I wasn't living there as I got busy in the Houston with new job and settling down... But instead, GEICO automatically renewed my policy for the next year (without my permission) and sent a collection agency after me to collect $188. I called them to explain I wasn't living there and I didn't signup for the policy to be renewed and sent them proofs of my new lease (see attached) and the renters insurance policy the current occupants have at the address, they would not listen.
Rather than paying me back they are pushing me to pay the extra $188 for a home I'm not living in. Kindly look into this and help us.

The company claims to be great on service and customer service,
But when you have a claim they actually do not do anything to resolve the claim in a timely manner , even claiming that we have to file an accident claim with the insurance company of the person who rear ended our car. Insurance companies are supposed to be the intermediate to resolve disputes between insurances not just dropping the ball hiding in politics on how they cannot do their job.

Geico is overcharging me for car insurance. No accident have taken place and No claims have been made. Without any reasons they increased the price for one car to $525.00 per month from $250.00 per month for *** car. Now they are 00 harassing me to pay the amount or they will report to Credit Report. They have collected $1375.00 as deposit but they converted that amount into commission without any reasons. Besides that they started charging me $525.00 every month for single car which does not make any sense. I request Revdex.com to get the proof of Rental Agreement of Complaint from the rental car company or any record of incident happened and justify them self for increase in price and repay the excess amount which they owe for me. Thank you in anticipation of favorable reply.

This was my last email to Geico. Save yourself the trouble & find a reputable insurance agency that actually listens to your issues and REACTS to them:
I will be sure to tell everyone I know how unhelpful all FIVE EMPLOYEES I have spoken to In the last THREE MONTHS have been to me, including false promises and literal lies.
I’m sure you can see from the notes in my file that I originally called to figure out why my policy jumped from 180$ a month to $220 a month for no apparent reason.
Employee #1: told me that she would “absolutely submit my good driver discount to be reapplied to my plan” and wasn’t sure why it was taken off in the first place.
When I was charged the full amount later that month, I called again.
Employee #2: I was told “yeah I have no idea why she would tell you that we can put that good driver discount back on, it was a glitch in our system and there’s nothing I can do to help you.”
Employee #3: immediately transfers me to a different department. Give this girl a raise, she’s the only one who had enough sense that she didn’t have the means to deal with this.
Employee #4: Fire this one. She swore to me up and down that not only was I to be refunded for the extra amounts charged on my account due to the good driver discount being removed and she would call me the following day with an update as to when.
Guess what? She didn’t. That was a month ago.
Employee #5: expressed her DEEPEST concerns about the issue at hand and told me she would call me the following morning. She did not.
I will be reporting this to Revdex.com. I am sickened with your lack of customer service.

Had a policy with Geico, noticed by reviewing account that they had not taken my money though autopay. No attempt was made to contact me through mail, email, or phone that payment was late. Called to get things back in order and they tried to charge me an additional 63% of what was agreed upon. I thought originally it was a simple error. Now I think it's a con.

I've been with Geico for more than 20 years. 20. My wife hit a raccoon and we had to take the car in for repair. I chose the repair facility Geico uses most in this area and the process was started. My issue is the vehicle has been waiting for a week just to have a supplemental approval completed. Due to this, I have to pay for a rental for another week. Not because something was broken or because a mistake was made but because a simple review and decision wasn't made. Almost $300 and all I get from Customer Service is, "gosh I'm sorry but we can't do anything for you". In other words, too bad, deal with it. Why?

I called to get a quote on my daughter to see what insurance might run her. I specifically ask for a quote only. I never gave them any information other than her name and received the general quote.

Then I called back a few days later on another matter and they now tell I have to provide personal information on my daughter. I never requested to add her and they never asked me to provide that information when I received my policy.

They refuse to remove her from my policy and state that if I don't give them her personal information it might affect my policy.

In 2007 I had an accident that was my fault, consequently State Farm Insurance dropped me and I signed up with Geico at rates 3 times what I had been paying, understandably at the time. But after 5 years or so, and every year after that for the last 8 years, I have repeatedly called Geico to ask them if they could lower my rates, since my license had a couple "incidents" on it but nothing major. I was told "not at this time" for 8 years, so I kept lowering my benefits as low as they would go (PIP 15,000-30,000) and raising my deductibles to $1500 and STILL my payments were a soaring $209/month. My car is only worth $3,000 (2012 Hyundai) so I asked them how much I could save by canceling the collision - it turned out to be almost nothing. Then I asked how much my plan would save if I cancelled BOTH collision and comprehensive and was told I would save only $60/ month out of $209.
Disgusted, I called up State Farm this week to get a quote on the same plan - THEY REVIEWED MY DRIVING RECORD AND QUOTED ME A RATE OF $66 FOR THE SAME EXACT PLAN!!!
68% less!! This is no minor discrepancy.
I would like to know how this is possible? Revdex.com? Aren't there standards across the board for what insurance companies should/can charge customers? Geico was charging me over 3 times the amount for the same plan, a difference of about $13,000 over an 8 year period. (not even counting the first 5 years I was probably ripped off)
I would appreciate if you could review this and advise me. Thank you.
(I would give them a minus -0 rating if possible)

had a hit and run and filed a claim on 10/02/2019.
Since the other party was identified at a later time, Geico decided to use my own coverage/policy to pay all the expenses and had the other party's policy to reimburse mine back. Everything went well, and when it comes to the rental car arrangement, problems come. at first, I would like to complain about the customer service representative. She answered my questions with little to no patience and refused me to talk to her supervisor. She would only be willing to direct me to the voicemail. and so far, I still did not hear anything back from them.
Back to the rental car, as i'm using my own coverage, I was told that the allowance is $35 per day during the repair. My car is a two month old *** and I am not even the at fault party. I was asking if I can get a higher allowance for a comparable luxury branded rental car(sedan/suv). I was refused. the only options are either to use $35/day from my policy or $23 /day from the other party. After the representative talked to her supervisor, I am offered to have a $40/day small suv. and I will have to pay the difference out of pocket and then got reimbursed.

Calling the sales department for a quote is just a nightmare. They are pushy, rude and they wont hang up until you agree to pay for the new insurance. Horrible experience, horrible customer service. Even if they would have been cheaper, and they are not, I will never be thire client again.

We were in a car accident on the evening of October 2nd between San Onofre California and Camp Pendleton Marine base. We called 911 because we were violently hit by a hit and run driver seemingly doing at least a hundred and thirty miles per hour from behind while we were going 70 miles per hour in the left lane. The car hit and ran and got off while we tried to gain control of the car and all our necks went bobbing all around in the car and were hit. We all had our seatbelts on...the paramedics came the fireman and the CHP. We have police reports for everything. This complaint is regarding Geico insurance company because of the fact that we are after 2 weeks still in such Major Pain, we are going in for MRIs on our necks, x-rays on our necks, our backs,shoulders... we can't really move, we are on Dr. Prescribed medication, we have gone to concussion clinics,pain management clinics,we've gone to an acupuncturist, we need extra care and Geico insurance has horrible customer service!Their claims adjuster who was supposed to be in charge of this claim,Alex, has not called us once to check on us. They don't care they're just a big insurance company that hopes to make it so difficult for someone to actually have a claim that they hope they will drop it. We spoke to Alex's boss today and he assured us after our 4th request that we would indeed be mailed out the proper medical form for a doctor to fill out. They don't listen to us at all and are very non-responsive as a company. Shame on Geico. We thought they were a good company and had insured cars with them for a long time but they're just awful. They just don't care.
We have not received anything from them except incorrect letters to the tune of four of the same letter rather than our fourth request for the proper letter being sent out. Save yourself a lot of Hassle and do not go with Geico Insurance ever for any of your insurance needs! Feel free to contact me personally if you would like any details. I'm happy to share. Best regards

Let me start out by saying that I have been with Geico for years and have been happy with my car insurance until recently. My complaint is that in 2018, I called and added a *** to my insurance policy and was asked by the representative at that time will anyone else be driving the vehicle, which at that time I said yes, my daughter ***. I was even asked about how far will, I and she be driving the vehicle etc. My monthly cost went from $188 to $480 something over time my monthly payments went down at as of recently I was paying $407. However, this monthly, I notice that my policy went from $407 to $512; when I called and spoke with a representative the week of October 7th, I was told that my daughter was added as a driver of the ***, which is absolutely not true nor did I add her as a driver, so not sure how Geico came up with this. I was told at the time by the rep. that my policy went back down. However, it went down to $498 instead of back down to $407. I called Geico again on 10/19/19, again to ask why my policy went up and was told that my daughter was never added as an active driver, which is not true. I explained to the rep and Supervisor Mark that she was and has always been an active driver on my account, I was told by Mark very rudely, “we are not going back to changing that, because you were under paying for insurance.” I explained to him that he was not making sense, because my daughter has always been an active driver on my policy and for Agricola to come now and say she wasn’t assigned to the *** is a lie, because I was asked who else would be driving the ***, in which I provided my daughter’s name and drivers license number. So, why now will Geico say that she wasn’t on my policy and it was an agent that I spoke with that added her. I have always held Geico at high regard and have had other family members and friends switch to Geico, but I can say my least interaction have been less than favorable.

I was in a car accident on 9/16/19, at that time I was given a rental. I was advised of the process the adjuster goes out to do an estimate if the body shop finds additional damages then Geico will go back out to do another estimate. I was advised that my car would be ready to pickup the week of 10/07 by the middle of the week. I called the body shop to see what day I would be able to pickup my car and the response I got was "it will be another two weeks." Geico never called to inform me that another estimate was sent over on 10/4 and Geico didn't acknowledge it until 10/08 (the same week I'm supposed to pickup my car). At this point my rental is reaching it's maximum amount allowed, on 10/15 I returned the rental, even after explaining to the adjuster and body shop I won't have a way to get to work. The reason I was given is because *** is on strike and the body shop is still waiting on parts, they don't know when the parts will be in. So, now I am being told it can take two weeks or longer, I am at risk of losing my job. I'm already in a messed up situation because I have to take unpaid time off during this period, Geico won't continue to expense a rental the adjuster just keeps saying "policy is policy", the body shop won't expense a rental. I live check to check if I expense a rental (which is what I am going to have to do) I would have to skip paying certain bills. I pay Geico $410 a month for insurance and I feel as though they left me high and dry, I shouldn't be penalized because the body shop can't get the parts, or that *** workers are on strike, at this point it's affecting my livelihood. I don't understand why it's taking this long to begin with, my accident was 9/16 it is now 10/18 and I probably won't be getting the car until November sometime.

I can't begin to tell you how disgusted I am with GEICO. A rating of 1 star is too much! I have my automobile policy with them and switched my homeowners with them recently. On 9/17/19, I received a letter of cancellation for 10/21 because the person who came to take pictures, did not lift the latch on the gate to come in. I called and it took until 10/4 for the person to come back out. At 4:55 PM on 10/7 I received a letter stating they would not reinstate my policy because my roof is 21 years old. There were a few other things they wanted done. I began to talk to customer service and was told if I had those things done and a letter from a roofer stating my roof is ok, they would resubmit to another carrier. After a week of going back and forth with customer service, I was told they would not cover the roof regardless,, meaning my house insurance will cancel in 4 days. I was told the state of Georgia requires 45 day notice of cancellation, when in fact I've had 2 weeks. I called again, but they would do nothing to help me. A two week notice is ridiculous. I'm finding another automobile provider, as well as, homeowners and just pray my house doesn't burn down before I can get insurance again. GEICO does not care about their customers!