GEICO

My car was rear ended by a Geico insurance customer. The quote for the body repair was low. They said they would schedule a car loaner comparable to the car I drive. This did not happen. They refused my medical claims before reviewing evidence (xrays, etc) from my chiropractor. The claims adjuster was difficult to get a hold of and communicate with.

I've been with Geico over a year. Even after my insurance went up with no clear explanation I continued to stay with geico. However, after going back and forth with geico over the state of my insurance policy and payment issue I requested that they cancel my policy on March 3. However, a Geico agent did not inform me that my account would be charge 257.52 on March 6th. When I reach out to geico about getting a complete refund I was give the run around and and was inform on March 8th that I would only get a partial payment back instead of my full amount of two 257.52. During this Whole ordeal I reached out to Geico five times between March 3 and March 9. I was completely unsatisfied by the customer service, the lack of care, and the lack of information conveyed to me during this time which made it impossible for me to make a sound decision about the state of my insurance and the money I would be losing by canceling my policy on third. I would not recommend I go to anyone and believe that Geico needs a lesson in customer service.

Hideous customer service! They make you go through a gauntlet of automated nonsense when you call to get to a live person and yet they can’t simply make an automated phone call, send a text message or eMail about how a payment didn’t process and let your policy expire without you knowing! What type of customer service is that? They sent me text messages before about receiving a payment, why not when a payment doesn’t process? My card was compromised and the bank sent me a new one and credited me back the fraudulent purchases made by the criminals. I’m sure this has happened to other people and when Geico can’t simply make a call when a payment doesn’t process is very very poor customer service! They game me excuses about all the customers and how they couldn’t possibly call people to tell them a payment didn’t process properly. Yet, they have an app that can’t send an alert, a phone system that can’t make an automated call and give an alert or a text message about the problem. This is pitiful! I have yet to find out all the repercussions that I may face from the state by not having insurance for 6 days. Imagine if I would have been stopped by police and found that I didn’t have insurance without even knowing it! It just crossed my mind that I haven’t received an alert about a payment recently and I happened to try to check the app which had the notice to call immediately or I still would not have know! Apparently Geico doesn’t know how serious the trouble not notifying clients that a payment didn’t process and that their insurance coverage was dropped! I can only hope that Berkshire Hathaway share holders can read this and fire the CEO for failing to run this company better than he/she has to let such poor customer service take place with this company.

I’ve been with Gieco for 5 years or more. Always had a decent experience with them. I recently had a baby and needed to plan financially. I called and spoke with 2 reps who told my husband and I that needed to pay x amount of dollars and a due date. Behold my payment was doubled when I went to make a payment. I called and the reps were less than sympathetic. My call got escalated to a supervisor who was super rude as if I wasn’t a loyal consumer...despite being told something else twice. I waited 3 days for a manager to call me back as requested and still no phone call. I was ultimately penalized because their reps need further training. I asked for both calls to be reviewed, I was told it’s not possible. I’ve spent thousands of dollars with this company and I was treated like crap.

Horrible company. They tried to increase my rate for no reason two days after I started. The website is buggy and doesn't work. Customer service is horrible and makes you wait for hours to speak to someone. SMH

OWNER BEWARE! If your car is damaged by a Geico policy holder, request a DIMINISHED VALUE from Geico for your vehicle immediately after the repairs are complete. My Audi Q7 prestige 4D UTV 6-3.0 L was hit by a Geico insured driver while I was parked on their driveway. I've had no accidents so I was completely naive. This incident which was not my fault, not a moving vehicle accident showed up on Car Fax and has caused a $5,000 resale value loss. I reached out to a Geico Internal Auto Damage Supervisor and was told the Statute of Limitations had expired. BE AWARE THAT THE STATUTE OF LIMITATIONS IN TEXAS IS 2 YEARS. I hope that this review will help people who do not know about this rule.

I've been with Geico insurance (preferred) customer since 1998. Great standing. I had 1 speeding ticket in 2000. unfortunately, I had my 1st dui back in 2019, no accident or damage to me, vehicle or any properties - Just got pullover. Geico decides to drop my insurance without further assist. Their underwriters (FR-44) were not supportive. I was very disappointed how they can turn their back on you after 1 mistake from years of good history. I got insurance from another company instantly, so i'm fine there.

Geico is refusing to cover my accident, even though I have full coverage (really expensive) with them. I was in a hit and run a couple days after I switched to them, I had full coverage on my vehicle for months b4 I switched to geico. (bad accident timing). They are treating me like a common criminal, they have accused of fraudulently making a claim. I am supposed to have rental car coverage it's march 3rd and the accident happened 2/13 and I don't have any vehicle to drive. I would never recommend geico to another individual. Geico, I will see you in court.

I filed a claim with Geico and they are denying to pay for the scratches on the passenger back door since they are saying that they have pictures of a 2018 claim showing the door was damaged on the bottom of it, however I went to the repair shop and took a picture of the passenger back door and they were fixing two scratches proving that the second scratch was due to the current incident I am filing a claim with. I am disappointed that I had to pay $500 out of pocket to repair a scratch that was due to this incident.
My message to everyone is dont allow any body shop to work on your car until the insurance oks it.
also, take pictures of your car before and after repair and keep for yourself.

If I could provide zero stars, I would. We've had one of the most inconvenient experiences with GEICO:
- Our family car (our only and main vehicle) was broken into, the intruder broke the glass shattering it all over our children's car seats.
- We called GEICO - they had us waiting on the phone for a long time, giving us roundabout directions on what to do next, transferring us between different reps, who provided contradictory answers
- We spent a week trying to get a straight answer from GEICO - We wasted several hours and phone calls, trying to get a clear answer on how to approach this claim. Since we have both renter's and auto insurance, both departments kept telling us to file with a different department. No one had any accountability.
- They squirmed their way out of paying for the stolen items from the car even though we provided receipts as requested
- They sent us to an auto shop that triggered our spot detection alarm (even though the part they were fixing had nothing to do with it). When we went to pick up the car with our children, there was still shattered glass in the car. The auto shop forgot to vacuum the car of large pieces of glass. We found glass pieces in the cup holder next to our kids' car seat. Our kids are at an age where they would eat random pieces they find. We had specifically asked them to make certain they did not have glass in it. When we closed the door, we could still hear the glass pieces inside the car door.
- In summary - this has been the most horrible experience ever. We still don't know which claim to file, the representatives have given contradictory answers and brushed us off saying that's not their area of expertise, and they have denied us coverage for our stolen items - which defeats the whole point of having insurance. And they sent us to an auto shop that is not even diligent enough to vacuum large pieces of glass throughout the car, endangering our children's health. TERRIBLE!!

DON’T USE GEICO. They are profoundly lazy and unconcerned, and they will make no effort to advocate on your behalf.
I brushed a car with my tire. At the scene, the owner of that car and I observed that there was a small bit of tar from my tire on his front passenger fender, but neither of us observed any other damage. My car had zero damage. It was such a minor incident that we didn’t call the police (my mistake), I didn’t take any photos (also my mistake), and I gave him my Geico insurance information as a courtesy, just in case perhaps when he cleaned the tar off the fender, the paint was chipped.
A few days later, I was notified by Geico that a claim had been filed. Surprised, I called Geico immediately to discuss. I asked what damage they were claiming. She described a dent that didn’t exist at the scene. Smelling a rat, I requested the number of the adjuster assigned to my case. I called him and told him the whole story and that the additional damage that they were claiming was not present at the scene. I requested that he go out to the body shop and inspect the other car and also that he come inspect mine. I also sent pictures of my car proving zero damage. The adjuster said he doesn’t do physical inspections but that he relies on photos (which I sent him) and the photos and report from the body shop. I asked him to send me the photos from the body shop. He was hesitant to do so, but he did email them to me. To my shock, there was a sizable dent on the top part of the fender, nowhere near where my tire brushed him. I reiterated to the adjuster that the dent in that photo was not present at the scene, and that my car couldn’t have caused it. He said he would investigate.
A couple or so weeks went by with no communication whatsoever from Geico. The next thing I got was a letter in the mail from Geico saying they paid the guy’s entire claim. No one ever came and looked at my pristine car that couldn’t have caused that dent. They didn’t even attempt to challenge the other guy’s fraudulent claim on my behalf. My hands were tied because I didn’t have photo proof or a police report from the scene, so I just had to chalk it up to a lesson learned on my part.
The takeaway here is definitely always call the police and take photos at the scene, no matter how minor the incident, and definitely don’t use Geico.
I have switched insurance companies and hope for a better experience.

I can't speak to this company's claims service other than minor windshield repairs, and their customer service is acceptable (ie they eventually answer the phone). My review is based on having them over 2 years for auto insurance and their shady business practices as an insurance company. They are shady because minor claims (under$50) as I mentioned above have been added to my claims history by this company. I have called another insurance company and they told me this is NOT normal practice. Additionally, and most concerning, I called them to ask a question about a 3 inch scratch my car had received from the garage door closing on it and they, WITHOUT INFORMING ME, added this "claim" to my record as an at fault accident!!!!! I never in any way requested or received payment from GEICO. According to their OWN WEBSITE, the definition of a claim is as follows: "Any request or demand for payment under the terms of the insurance policy." I now have an at fault accident on my record which I will have to attempt to remove due to their shady practices which is an extremely difficult process. The only reason to report the minor claims and report an accident from me calling and asking a question about a situation is to TRAP the customer and PREVENT them from seeking a different insurance company. This is no way to treat any customer and certainly not a military member. Lastly, I called to inquire about the false "claim" after shopping around and finding it on my record and they were of ZERO assistance and not apologetic whatsoever. DO NOT USE THIS COMPANY. Find an honest insurance company. I immediately canceled my policy regardless of this false "claim" and will fight to get it cleared!

A young man hit me from behind, his insurance is Geico. He damaged a light pole they told me they have to pay for that whenever they get the bill and whatever funds are left I can get my car fixed. I am now in for a week of using a rental car who will pay for that? I have been driving for 50 years with a clean abstract paying my insurance premiums as a good citizen should. I rented the least expensive car, had my car to my home so there wouldn’t be a $44 a day storage charge. And I have to wait!! Please boycott Geico. If they didn’t spend money for their annoying commercials they can afford to pay people when needed

I'm a brand new customer to Geico. They charged me the start up premium 2x and have refused to help me. I've even sent the shots of my bank account info showing both and they keep saying they only see 1. This is ridiculous, is there anyone on here who can help me?

Geico adjuster. Kevin V
Supervisor Elizabeth Jackson

I reported an accident in January 2019 for my 2014 *** to Geico.
I was told to bring my *** to *** in Gainesville, va. while there they inspected the damage, submitted the claim and issued a rental car to me. I subsequently picked up my vehicle when repairs were complete.
I
In October 2019 while my wife was driving on Route *** the vehicle broke down. I called *** and they towed my vehicle in and issued a purchase order for a rental car from ***. After several days *** contacted me and said the failure was caused by *** using non approved parts and improperly repairing my vehicle. *** stated they used the parts geico authorized. I called my adjuster and informed him of the problem. After Some 2 weeks I contacted *** and asked for the status of my repairs. They stated my adjuster never contacted them and since *** had determined that the failure was not their fault, they had cancelled the p/o for the rent a car effective the day I brought it in. *** was billing me for the $400 in rental car charges for this period. I was forced to pay it as I had no transportation. I then followed up with mr Velasquez and he issued a p/o for *** going forward while he inspected my ***. I asked about the $400 I had paid and he told me that there was not enough allowance on the claim. They subsequently authorized repairs (transmission replacement).. when I picked up my *** the dealer told me that geico had instructed him to order a transmission from a used parts dealer. The dealer told me it would not be warranted by *** and could invalidate my ***s extended warranty.
Continued attempts to contact mr V and his supervisor and geico corporate were unsuccessful.

If I could leave a zero star I would. I am very upset with geicos service. We pay insurance every month with no issues and soon as our vehicle has an issue these insurance companies give you the run around. I had a flood claim in May where my carpets were soaked, my car smelled like mildew (still does) and it would rain water in the car soaking me. Geico told me take the car to a local shop. The local shop sent my vehicle over to FORD to figure out where all the leaking water is coming from. After a month ford claims they’ve fixed the issue. Months down the road I’m driving in the vehicle with my new born and family!!! The speedometer and navigation in dash turns off and on! I had to pull over to the break down lane and wait 5 mins & restart the car. Frightening right? WITH a new BORN baby in the car!. I called geico stated my concerns they stated to bring the vehicle to a local shop. (They reopened my claim from May) 2nd time. I brought the car to a A+ Shop they sent the vehicle over to ford (The Manufacture). I been paying for rentals out of pocket expense now for 4 weeks!! Due to exhausting my rental coverage in May!! .... I been trying to reach my adjuster Keith for weeks. Leaving voicemails and calling numerous times to geico 1800. Geico 1800 has been trying to contact someone & been getting voicemail.
The shop calls me recently and states ford found a part They recommend changing but Keith my adjuster states its expensive and he’s not willing to fix it ( so in other words that should mean my car is total loss?). But nope he states that I should go get my vehicle from the shop take it to another shop so someone else can look into the issues. Does that even make sense? If ford is the manufacturer why should we go against what ford is recommending? Either fix my vehicle or total loss my vehicle. No way in anyway am I putting my family and new born baby in this vehicle! How does one not sympathize with this? Wow
I’m EXTREMELY UPSET with this horrible service.
I will be contacting my lawyer.
Thank you.

I have been with Geico Auto Insurance for more than 7 years. Every 6 months I would receive a new quote, and monthly payment amount. My last 6 month interval, was to begin on January 3, 2020 and go through June 2020. On February 3rd, 2020 (I already paid for January), I receive a call from Geico saying that my new price per month cost was increasing from $218 to $518. They said it was due to an accident my daughter had a year and a half ago in June of 2018. I told them that I did not accept the new rate and that I would find other insurance. They said I would have to exclude my daughter from my insurance. I said fine. When I asked when this would be effective, they said the next day. I told them that I would call them back to cancel.

On February 10th, I was able to find other insurance and called Geico to cancel. I was told that I had an outstanding balance that included the increased rate. I told them that I rejected the new rate and that they could exclude my daughter until I received new coverage. I was told that this does not matter because I did not fill out the exclusion form. I told them I never received the exclusion form.

Not only is this practice unethical, immoral and fraudulent, it is unfair to customers.

I asked what the price would be without the additional fees and was told it would be $86. This is what is owed for the 7 days of coverage.

Not very customer friendly. They were much higher than their competitor. I'm not very happy to be overcharged by $400 the past 6 months. It's pretty disappointing and eye opening. It discredits everything they have done over the years for me.

Geico sales agent LIED plainly to sell me a policy! Sheila (U0IS8J) lied three times and said Chrysler policy minimums have changed, and l can easily decide any minumum. Just to sell me a policy!
What a shame for an insurance Giant like Geico. Now l am in trouble with Chrysler!

As a doctor office, I was given a check by them for payment. They cancelled it causing it to bounce and then did reissue the check (they wanted to change the amount due us ) and they Never paid me the fee charged to me by my bank for processing a bounced check.