GEICO

I switch from AAA to GEICO big big huge mistake trying to save a little bit of money I woke up one morning come outside my vehicle was sideswiped its taking them over 34 days to finally complete my claim and upon doing that they requested an expert to come and look at my vehicle ,mind you I have full coverage they told me that the vehicle was in motion it was not. If the vehicle was in motion or not why would I have to lie about that I have full coverage with a $500 deductible on my vehicle they denied my claim I wish I never left AAA

No Integrity. Liars. Greedy. Slow.
Their insured ran red light as I was turning. No witnesses stopped was a Big issue. Cameras and police put them at fault. 3 weeks and rhey did nothing. I even bought and prrovided accident report they claimed to have ordered. Still they pull out their book of excuses to not pay out. So my insurance took care of everything in 1 day after realizing they were purposely stalling. If you tow your car, pay to tow it home because they will stall until it is auctioned off if at a tow storage site. Then your dead in the water. My Insurace got it in time and will take rhem to arbitration then I will get my deductable back. They also stall to prevent rental car. You will have ro pay out and hope to get reimbursed. Keep reciepts. Renting can get expensive. 3, 4 hundred a week! I suggest get your insurance to handle it and get reimbursed from them. Otherwise they will just stress you out playing their games with you They are known for denying and now I believe it. They have a lame excuse for every situation. Get witnesses, and please if you see an accident stop and be a witness. It saves alot of headaches with places like Geico.
Geico want your premium and dont want to pay for anything.
Watch out for the is out there that cant drive. Theres more than ever before so chances of one getting you is likely.
Witnesses, witnesses, witnesses
Hope this helps someone.

I've been a customer of Geico for around 2 years and I lived in South Carolina and I paid around $110 a month for full coverage. When I moved to Roswell NM I expected that for several factors, my rate would go down. My rate went from a 6 month premium of $638 to $1,127. My new wife had me quoted through *** who shes insured with and for even better coverage, I pay a 6 month premium $364. I wrote Geico to let them know how outrageous and ridiculous their rates are and how *** said while their rates were going down that Geico took an over 22%increase on rates. Ms. B ***@geico.com sent me a letter disagreeing with me, so I emailed her the proof to show her what accusations were correct. I never heard back again. However, I have Geico threatening me with collections for not paying them. I dont find that I owe them what they're saying I do. I've never used their services as I have no tickets or claims or anything. And just because they doubled their rates against me for moving doesnt justify their rate when a more reputable company is charging much much less for better coverage.

Our car was hit a few months back while parked and unoccupied in a parking lot. Luckily the lady was nice enough to wait for us to return to let us know she had done this by accident and give us her information to be able to get it fixed. Very thankful she did because she could have very easily driven off and left us to fix this on our own. The unfortunate part that we did not know would be such a hassle at the time is that her coverage is through Geico. From the very start of this they have tried to wiggle out of trying to pay to have our car correctly fixed, starting with the appraisal. They write you a check on the spot the day of the appraisal, I assume it’s hoping you take the money and don’t get the car fixed or realize its unbelievably too low. They gave us a check for $1,400, all said and done this cost over $6,000. Next, they try to steer you towards their own recommended shops rather than shops your car manufacture recommend and warranty. All of this was annoying but not the biggest deal in the world. I get it. They must make money and anyone they can get to do this they save a few bucks. Makes sense and that’s fine.
Where they completely lost all of my respect is when I got a call from the shop letting me know that they were refusing to pay for our manufactures factory parts but wanted to use cheap aftermarket parts to save money. This is unacceptable. The parts that were broken were factory parts. Not cheap, aftermarket parts. It is in my opinion that they are supposed to return the vehicle in the same condition was before the accident took place. I went back and forth with Mitch, who I was told if their claims supervisor and he refuses to pay for the proper parts because he isn’t “legally obligated to”. What a terrible way to operate a business. If you break someone’s Rolex, you can’t replace it with a Fossil watch and say “oh well it still tells the time”. Seems like common sense to me. To do the bare minimum allowed under the law. A cheap, shady company doing just the bare minimum required to just get by is now how I will always think of Geico. I will be sure to keep anyone in my circle of influence from doing any business with Geico moving forward.

We were customers for 21 years we had homeowners and auto when we moved and decided to rent our house out and needed to change from homeowners insurance to “landlord insurance” our local agent avoided my call. I had to get a different company so I could get the correct insurance and of course when I tried to cancel the homeowners the agent avoided me for 3 weeks I had to just tell them I would wait on the line until she could take my call after several attempts to get me to let her call me back she finally took the call and got that resolved but I still needed to get the auto cancel (because I switched it to the new company too) I was told I needed to call the auto department. I spoke with a lady that told me several things like the new company would probably charge me more on my homeowners because my son in law had a wreck last year. That I would have an early termination fee and she refused to cancel unless I produced proof of new insurance. Which by the way is illegal. I had to call back the next day and I got a different agent who finally did cancel. Also during this process I discovered we were under insured and our son in law was to old to be on our policy however they kept him on there.

Horrible company. They admited client ran a red light but say I'm at fault too for being in the middle of intersection on a green light so I should have seen her coming. Only want to pay 80%

Poor communication within the Cleveland. It took over 10 weeks for them to process a claim! Their driver backed into my car. I called Geico the very night it happened. After one week, they did get a rental car for me. I was only allowed to keep it 2 1/2 weeks. Then it took them another 6 weeks to get the paperwork to my car lienholder. I went 10 weeks without a vehicle because the claim adjuster, office, and total loss department couldnt communicate. At one point, a lady from Kentucky called because she didnt even understand what was taking so long.

Friday Nov 22, 2019 I was rear ended in a parking lot. Today is 12/17/19. A total of 27 days have passes and Bill R Geico has done nothing to my car. I 've had 3 estimates and even went back for "thier geico" adjuster and nothing has been done. no one has called. It is a failure of Bill R and his employees. I have 4 cars with geico and homeowners and this is how you treat your customers Bill?

I called geico and asked for a payment delay and also questioned why my bill was almost doubled. This was the week of Dec 9, 2019. The gentleman indicated that it was set up for the 1st of Jan, as requested and I can just pay my normal monthly payment at that time..

I still got emails indicating my vehicle policy would be canceled due to none payment.. so I called again today, December18, 2019..!

They then indicated that their records show no such call (?) and that I would have to pay the FULL amount??

I did move to another state and changed address with them, they indicated my monthly invoice would only increase a few dollars.. no mention about 200.00 initial increase?

Question; why no copy or record of initial call? Why did one customer service contradict the other?

If I could give 0 stars I would geico is trash! No one will help you the adjustor will talk to you like you are dumb and not help you. Also there is no follow up with your issues. I wish I never switched. Beware if you are thinking about changing your car insurance to geico do not.

Geico has and still is dragging their feet on a claim that happened in first of October. Our vehicle was hit while stopped by a geico customer and they have done nothing as of yet. They except responsibility but we have been without a car and they don't care. I would not recommend geico to my worst enemy. I do not normally write reviews but will be writing them about this company every chance I get.

I called in to make a payment and update my autopay. After giving the representative my updated card and confirming all previous cards were removed I hung up. Soon after I got an email saying to call back. Upon calling back the rep said that my correct card was not updated and the previous rep said the call was disconnected which was a lie. I ask to speak to a supervisor Michele E who was unprofessional and rude! I requested to speak to the original rep she stated it was up to her and she was not allowing it. Geico Customer Service sucks!

I ran into a mishap with their autopay and was not charged bringing my payment to 678 when I called a representative ask me to make 400 dollar payment and re enroll for the rest, so I did just that. It looks like my bank was being charged 678 and after being told by several representative and a supervisor that it was error on their behalf I was stilled cancelled not informed until 11 days later and was forced to pay 200 dollars more to reinstate the policy. From 300 dollars a month to 517 a month. this is absolutely ridiculous!!!! Everyone I spoke to was so rude and unprofessional it was disgusting.

Our Client: ***
DOA: 1/11/19

Geico, the PIP Carrier, has refused to pay the provider ***, even though they provided their bill in a timely matter. Geico has also failed to pay *** their remaining balance of $750.00. Client's $1K deductible was applied to ***. As such, there is no valid reason for not providing payment to any providers, as well as paying the Medicaid lien of $614.30.

If your car gets hit by a Geico customer, get ready my friend, because you are in for one heck of a ride. Here are some things you should do to prepare for the roller coaster your life will soon become:
1. Cancel all your plans for at least the next few months.
You may wish to quit your job or take a leave of absence as well. You're going to spend so much time on the phone leaving voicemails that you'll wish you had a personal assistant, and no one has time to hold down a job when you have a Geico claim to deal with. Don't worry, your adjuster will call you back, but it will just be to let you know that they'll finish your claim soon. Speaking of which...
2. Get used to the word "soon".
You'll hear this word so much it'll make your head spin. If you think you know what this word means then think again. Your adjuster may give you a vague time frame for when your claim should be completed such as, "by the end of this week". This is a lie, they meant to say "soon" which they must think is a synonym for eternity.
3. Get a police report and take as many pictures as possible.
Your adjuster is going to need so much proof that this accident happened, you may have to invent a time machine and have them witness the accident themselves. Get the contact information for all witnesses, the other driver, passengers, and even the police officer writing the report if you can. You may decide to send these people a friend request on social media as well, because you'll need all the support you can get. Every time you think that you've given the Geico adjuster the information they need, they'll come up with yet another useless fact for you to verify. Again, expect to spend most of your time on the phone for the next few months.
Obviously I've exaggerated the level of difficulty in filing a claim through Geico. However, its unfortunately not very far off the mark. It will take forever to make any progress with a claim made through this company and they will do everything in their power to avoid paying you, even if you yourself are a Geico customer. They have decent rates, but if you even think about using the insurance you're paying for they will do everything to stop you.

On 10/04/2019 My Vehicle was stolen. I immediately filed a police report, and also called the Claims department to file a claim. I have been paying roughly $350 per month for full coverage on my car insurance. The first thing Geico did was schedule me to make a statement about the claim over the phone. I Gave my statement a few days after I filed the claim. Geico then acted out of bad faith by assigning an individual from their "special investigations unit" which is a department that handles fraudulent activity. I have been a great customer of Geico's and have paid top dollar for full coverage only to have them investigate me through a very difficult experience. When the SIU first reached out to me, they were very responsive and wanted to meet with me within days in order to get an "examination under oath" from me. this is a process that they use if they believe that there has been a potentially fraudulent claim. Once My attorney sent them a letter of representation, the communication started to become scarce from them to my attorney. In early November I moved out of state to California. NOTHING has been done. I gave them my statement already, but they want me to do another one?! ridiculous. Today is 12/12/2019 and my claim still hasnt been resolved. Im in a new state with no means of transportation which is very difficult as you can imagine. First and foremost, What other information do you want?!? you got my statement. my car got stolen. and now ive been carless for over two months. I am a victim of car theft, and also a victim of poor insurance practices. I pay my full coverage car insurance in order to avoid being carless in case of any event. they have only made my life more and more difficult. theyve been trying to drag this out as long as possible and delay the process as much as possible. its becoming a bigger and bigger burden on me and its completely unfair that ive been a loyal customer and they are just screwing me every which way. Theyre trying to investigate this as a fraudulent claim. the vehicle was never recovered by the police. I filed a police report immediately. I filed the claim immediately. ive done everything I was supposed to do, and they have been terrible to me. over 2 months without a car, WHAT A JOKE.

I write to share a very concerning experience with GEICO that had the potential to significantly and disparately affect me. I am writing this complaint to summarize the nature of my concern, GEICO agent’s response, and share the documentation I have requested of GEICO.
I believe that there were two significant occurrences. First, GEICO submitted a claim on my behalf without my knowledge. What started as a call to speak about my coverage as it relates to a flat tire, turned into an agent suggesting that a claim was needed to provide a more informed response. During this process, the agent asked several questions that led me to believe that we were operating under different understandings of what caused the flat tire. I shared with the representative to I speculated that it could have been a pothole or anything else, but I wasn’t particularly sure because nothing stood out. This transitioned into me answering questions about where I could have hit a pothole. From the line of questions, I shared that I do not believe that this was an accident and would like to have more information from the tire repair before I wanted to submit a claim. The agent did not provide any indication that she would still continue to submit the claim. This agent did and I received a notification on my phone about a claim I submitted that still needed information. I shared this concern with a different agent, who shared that this was part of a process. During my conversation with the previous agent, it was not shared that a claim would be submitted on my behalf and without my permission.
The submission of this claim led to contact from underwriting. During this conversation, I was asked about the use of my car for ride-sharing. I shared that I did one or two rides a number of months back, did not like it and have not participated since. During this conversation, the underwriting agent asked me for specific dates. I shared that I was not sure and shared potential months. The underwriting agent stated that my current policy would not have covered an accident should something had occurred. I appreciated the answer, also recognizing that at the time of my ride-sharing, I would have been covered by that company’s insurance per their agreement. The underwriting agent also shared that in the future, if I consider ride sharing contact them about changes to the insurance. I acknowledged this and stated that I would.
At some point between my conversation with underwriting and present, I received updated billing notices that I assumed to be one of the semi-annual notifications. While I saw my insurance dropped significantly, I assumed it was because of my driving-record and longevity with GEICO.
Today, a friend and I happened to be comparing our policies when he noticed that my coverage only had liability. I immediately contacted GEICO. During the conversation with the representative today, it was shared that multiple pieces of the policy were dropped because of an answer to the ride-sharing question. I noted that at no point was I made aware that my policy was going to be changed because of my answer and I was not notified properly of any policy change. This representative also noted that “underwriting was satisfied with your answer” but forgot to put the policy details back on. This representative was able to reverse the changes because of the notes in the system. I shared my frustrations with this representative. I stated that what was shared sounded like that if I would have gotten into an incident between then and now, I would have been responsible financially. The representative stated that this assumption was accurate. Once the policy details were remedied, I was connected with this representative’s supervisor per my request.
During my conversation the representative’s supervisor, Michael (ID#***), acknowledged that he had been made aware of the incident. Michael shared that my file was documented appropriately and that he would be following up with the representative’s who removed my policy details and forgot to put them back such that follow-up could occur with that representative. I shared that it was inappropriate and unacceptable that this mistake was made, especially given the potential impact. I also shared my frustrations that this was part of a connected issue with GEICO in my recent experience. Michael suggested that the only remedy would be talking to the representative, such that the same experience wouldn’t happen again, referring to practices.
I asked Michael what documentation could be sent about the incident. Michael shared that they should be able to get documentation within 24-48 hours. I informed him that I was requesting more than just the policy details. Specifically, I requested that Michael provide me with the following information:
• Acknowledgement that my policy was removed without my permission or knowledge
• Acknowledgement that a claim was submitted without my permission or knowledge
• Acknowledgement that the policy was not added because a representative “forgot to add it back”
• Acknowledgement that the policy details were added back to the same level as they were previous
I cannot express the level of frustration or disappointment I am feeling. As a customer, regardless of the number of years, I shaken by this negligence. My hope is that you all hold your employees accountable for the potential situation of loss they created, intentionally or unintentionally.
I hope to have any updates regarding my complaint as well as any remedies you all are able to share. I will be submitting this narrative online and keeping a copy for my records and documentation.
Follow-up: I had to continue contacting them for confirmation of my policy cancellation, and they never send confirmation of their negligence.

I’ve been a patron of GEICO since 2007.

You’d think that said loyalty would reciprocate respect and concern.

November 30th, 2019 after my reporting of an accident where I was not at fault, it turns out that they don’t care and office excuses such as “we will get back to you.”

Eddie is one of two representatives that I’ve spoken with the same response. Holly called me once, and when I returned her call, no return call.

GEICO is the worst at customer service and timeliness if service. It’s been 10 days since my accident and no response to what will happen with my car.

My claim number: ***

My car is wrecked. I was out of work for two days. No one followed up with me, I had to call them!!!!!

After my accident a full day went by with not contact and the excuse was “they switched cases and no one talks to each other.”

I feel sooooo disrespected as a customer.

On Saturday, November 30th, I canceled my policies with Geico. I wasn't told when I would receive the refund for the auto policy, which comes out from my bank account directly, would be received, but since it was electronic, I made the assumption that it would be fairly quick since most electronic transactions are usually very timely. On Thursday, I called Geico because my bank account had gone into the negative with three NSF fees of $37.00 each due to not having received my refund and having to pay the new insurance carrier. I was told they would process it in 3-5 business days from the day of cancellation and that there was nothing they could do about expediting the refund or refunding me for my NSF fees. I asked to speak to a manager and was put on hold for too long; I had to disconnect the call. We are now on the 6th business day, and I have yet to see my money returned.

I was hit by their insured and he was in a rental that he was not authorized to drive. After speaking with my insurance, the rental company, and the actual renter’s insurance, it was determined that Geico who insured the driver would cover my loss. They even told the renter’s insurance that they would be paying. However, I got a call from them stating that since the man that hit me was in a rental, they would not be covering my loss. So this simpleton fks up my car and gets off Scott free because he was in a rental he wasn’t supposed to be driving. Geico is full of crooks and had the tables been turned and I hit that white guy in my car or any other car for that matter, my black *** would’ve had to pay.