Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I do show that you returned the two items, but they were not the ones that were used with the two coupons your have described.  Please provide the transaction details for the return of the defective items described in my previous response.If you have additional questions, I am here for you. [redacted]

Hi [redacted]I'm sorry to hear you feel this way. Unfortunately, we are unable to remove or delete online account information, as it acts as a history for orders that have been placed, which we do not have a way of deleting history. We are able to suspend or cancel GameStop PowerUp Rewards Membership accounts, however that information is not deleted or removed from the system either for the same reason as [redacted] Guest accounts. I am also unable to make any modifications to this account, for security purposes. I have been coordinating with representatives in our IT department since you've made me aware of this issue to determine if there's any way these e-mails can be at least blocked. Are you receiving these notifications to the e-mail you provided in this complaint, or is there another one? Please let me know at your earliest convenience.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the orders in question were not processing due to payment failures. These failures were a result of the program trying to process the trade cards but the wrong 4 digit...

pin number was entered in incorrectly. This would be the reason why both orders failed. Luckily, I have now cancelled the second order and created a new order on your behalf. This will correct the errors that you have been coming across in order for you to finally have your downloadable game! We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked at this order and show that it was cancelled and you were refunded to a gift card in store.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were able to speak with our District Manager and that this issue is resolved.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have checked your GameInformer subscription and show that your subscription does go until October 2015.  However, your PowerUp Account will need to be renewed.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed the refund for the shipping of this order once again.  Please allow 3 to 5 business days for this refund to process.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Gift Card Numbers:If you have additional questions, I am here for you. [redacted]

Dear [redacted],Upon investigation, we show the refund of $158.89 was emailed to you and was used by you with your PowerUp Rewards membership on 10/24/16. We will not be providing you with an additional refund and will consider this case closed. You have now received the full refund.Thank you.[redacted]

my account is number [redacted] and I'm missing between 6800 and 7000 points Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning[redacted]I'm sorry to hear that you feel this way. We will be more than willing to discuss these matters further via the FTC Complaint should it be brought to our attention. Return policy for our sealed copies still apply to 'gut' copies of the game, because as I've stated previously, both are still new as neither have been used. It is our full responsibility to advise our guest that they are being sold the 'gut' copy and ask if they are comfortable with the purchase. If they aren't, then we have alternative methods such as ordering a sealed copy from our warehouse, or redirecting them to a neighboring location that has a sealed copy available. By no means are any of our guests obligated to make these purchase, nor is it in our intentions to 'lie' to our guests about the products they are purchasing from us- I apologize that that is the impression you've received from us. If our store(s) are failing to make our guests aware of this, then feedback such as what you've provided allows us to address that to prevent these instances from recurring. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.  [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint[redacted]
I am rejecting this response because:The gamestop I visited was at [redacted]They told me they aren't sure they can cash e gift card or not.  They called the regional HQ, but no one was there, so they left a message.  I came back about 1 hour later, and the store employee said that he got a respond from HQ and they can't cash out electronic gift card.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  This is now the third time I am writing for the same exact issue.  NOTHING HAS BEEN RESOLVED STILL NO CONTACT TO ME FROM ANYONE WHICH LEADS ME TO BELIEVE EVEN MORE SO THIS IS BEING BRUSHED UNDER THE RUG.  NOBODY HAS REACHED OUT TO ME FROM CORPORATE FROM LOCAL NOT A DISTRICT MANAGER NOTHING AT ALL.  DO YOU KNOW WHAT IT FEELS LIKE TO BE TOLD SOMEONE THINKS YOUR A THIEF?? IN FRONT OF OTHER CUSTOMERS AND EMPLOYEES?? A STORE I FREQUENT THE COMPANY YOU ALL RUN.  I HAVE ASKED NOW 3 TIMES WITH THE SAME ANSWER OF I WILL HEAR FROM SOMEONE BUT NOT GIVEN ANY CONTACT INFO OF THAT PERSON OR THE PERSON WHO IS RESPONDING TO THESE Revdex.com EMAILS.  THIS IS HORRIBLE CUSTOMER SERVICE FROM EVERY PART OF THE LADDER ONGAMESTOPS PART.  HORRIBLE.  YOU WOULD THINK WITH STREAMING BECOMING MORE AND MORE POPULAR YOU WOULD TRY TO KEEP CUSTOMERS INSTEAD OF THE TEEATMENT AND DISREGARD FOR MY CONCERNS.  
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you spoke with an agent on November 11 and you were able to access the account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have received full refund. thank you so much for handling this issue quickly.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.Upon investigation, the payment was declined by the financial institution. There was an attempt to collect payment, but the response back was a general decline and no other information was...

provided by the bank. Due to the time of year, unfortunately, our wait times are escalated to prolonged hold times. This can be very frustrating when you have a pressing issue to resolve. If you would like to attempt to place the order again, we will attempt to process the payment. Should the order get declined by the financial insitution again, you will need to address the issue with them.We should be able to process the order properly for you, as long as the financial institution allows payment to go through. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
If a refund can not be issued directly back to my account why was I informed TWICE via customer service that Gamestop as doing so and forced to wait 2 weeks for a solution that apparently can only be resolved by my waiting an additional 2 weeks then taking up even more of my time driving back to a store so they can put the money back in my account. What part of that sounds like a legitimate reimbursement or respect of the time and energy I have wasted into getting MY money back when your company FAILED to deliver your product?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The game code they provided was not for the correct game but I did receive the gift card for the purchased amount and I was able to repurchase the game and I am happy with the outcome.
Regards,
[redacted]