Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is unfortunate that you received an after market controller, however this is what was ordered at the time. Rest assured we would not have switched the product out with a different one...

without first informing you. Nintendo only manufactured an extremely limited amount of this controller. We were at the mercy of the manufacturer for the amount of product we could offer to our guest. We will not be able to provide you with the product you are requesting as Nintendo has not given us a positive yes or no as to whether or not the controller is discontinued. Should you wish to get your money back for the [redacted] controller we would ask you to simply return it in store for an expedited refund process.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I am not sure if you're not reading my messages, but this will be my second or third time sending you this message/information that I have written listed below again, which not only includes the order number, the issues, and the dates, but a detailed explanation of the who, what, when and where below. There are several issues that needs to be addressed below. Thank you.Hello,The order number for the item that I didn't get is[redacted] Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition11/4/2015$216.08Fallout 4 Vault Dweller's Surv , Fallout 4 Season Pass , Fallout 4 Pip-Boy Edition. Also, the receipt number for the store that was rude and couldn't locate the box for the game I brought among other things is in [redacted]. Is there anyway you can find the original box for the sword art online vita game I brought and replace the item listed above that I never got? Please let me know if anymore information is needed from the receipt.Best,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted] That's what should have happened in the first place when I placed my order, especially when I called back immediately after seeing the charge made on the credit card and was reassured by your customer service agent that the gift card was in fact going to be charged the $50 and the remainder on the credit card. So after 2+ hours going through that hassle of making sure everything was correctly charged on YOUR companies end, I as you know find out a month later on my credit card statement that your customer service agent had lied the 2nd time I had called back to verify everything was charged correctly. So 3rd time calling, I was/ am no longer happy with just a simple fix of the situation of which that SHOULD have happened the first 2 times of calling. I'm not satisfied with your offer of trying to fix the situation seeing as how that should have been done by the first time, or the second time, so now I just want a simple reimbursement and that be that. If not, I will never purchase anything through this company.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that you were issued a refund on 95.61 on Sept 30.  I will issue the rest of your refund today.  Please note that the refund process takes about 3 to 5 business days to...

reflect in your account.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As a retailer, we are at the mercy of the manufacturer for when a product releases. POP! figures unfortunately, do not have a hard street date. An estimated time of arrival is what we...

receive from the manufacturer. For this reason we are subject to delayed release dates set in place by [redacted] Since these are in store transactions, the issue you were having with the games will need to be addressed in store. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly to resolve the new games you received that were not factory sealed. We will be researching the concerns you had with product being shipped to the wrong store. However, should you require a refund for your reservations, please return to the store at which you first placed the pre-order to cancel them and collect your funds.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately the free items that were cancelled were unable to be fulfilled due to the desired products running out of stock. Because of this, I am unable to issue a replacement for...

the cancelled items, however I would be happy to offer a one-time courtesy to you and provide a refund for the $3.18 that was collected off your [redacted]. Depending on your financial institution, it can take them anywhere between 3-10 business days to process the refund. I would like to advise that if it's been past the provided time frame and you still have not seen the refund post, please do not hesitate to contact us so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]5, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
My reason for rejecting this proposal is that because of the error made by gamestop I missed out on a savings of over $100. If they want to try and make it up to me they are going to have to do better than $20 off.

Complaint: [redacted]
I am rejecting this response because: The only reason why I rejected the response is to notify that I never picked up the Injustice 2, I actually cancelled the reservation after they stated the jersey was a raffle. Other than that, I thank you for the response.
Regards,
[redacted]

[redacted], Thanks for this - that's a great solution, and I would happily accept it. I do feel that this is something your customer service staff need to be made aware of as nobody else (GameStop or [redacted]) has suggested anything remotely like this in the multitude of emails I have exchanged with them. Please let me know if you need any additional details from me, and thank you again for your help. [redacted]Revdex.com:
I have reviewed the response made by the business in reference to complain[redacted], and find that this resolution is satisfactory to me.
Many thanks to [redacted] for her assistance with this. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  As you have stated that this is a Fraudulent Transaction we can only advise that you contact your Credit Card about this issue.  All fraudulent activity must be disputed via your...

financial institution.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Game Stop has responded asking questions already within the complaint. Store - [redacted]Date Purchased - [redacted]Date of attempting to return and had the issues outline in complaint - [redacted]Name of Manager I dealt with - [redacted]
Regards,
[redacted]

Dear [redacted]Thank you so much for letting me know that you didn't see any movement on your order. I show it has shipped but I also do not see any movement with the tracking number from 1/3-1/5. I am unsure why there has been an issue with BOTH orders. I have contacted our warehouse team to ensure the lead order fulfillment associate will process your order for you and ensure there is no mishaps.You have had to go through quite a headache in trying to get your order. Therefore I have issued a refund to your mastercard for the most expensive game on your order. Please expect a $16.04 refund within 7-10 business days. Please expect a NEW tracking number within the next few hours.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The district manager contacted me that this issue is resolved.  I recommend that you speak with him about any further issues with this complaint. If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:This order was cancelled by Gamestop a day after they sent the last response. That makes 3 orders cancelled for no reason. The items in the order are also not the same price anymore. Completely unsatisfactory customer support. At this point I am just looking to use my gift cards & trade credit so I can never buy from them again.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for
this poor experience in association with our company.  We would like to notify the district manager of
the store in which this issue has taken place. However, there are multiple GameStop locations in the city of Elk Grove. Please...

provide the information requested below so that we may submit your request. If you have additional questions, I am here
for you.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Since the time frame has since expired for when the rebate should have been handled, a decision was made to send you a digital gift card in the amount of $20 dollars. We will not be able to process a visa gift card because the rebate was through a third party company. Please accept this gift card as an apology for the hassle you have gone through. The Digital Gift Card will be emailed to you within 3 business days and you will be able to use this at any GameStop location or on our website, [redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this issue was resolved in this store on April 16, the day after this complaint was filed to my office.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and [redacted] and I discovered the issue, thus allowing me access into my GameStop account. The issue turned out to be a small parsing bug I discovered in the "Reset Password" form of their website so the resolution was beneficial for both parties.
Regards,
[redacted]