Gamestop, Inc.

Dear ***We apologize for the confusion you received, however, we did not advertise the promotion on the product page for the digital copyWe will not be compensating you further as the issue was resolved and you were compensated the 25,points to your PowerUp Rewards account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: No resolution. I am more that happy to discuss over the phone and/or emailI have no idea why my voicemail would have cut off any messagesI have never experienced anything like that in the past. Like I said, I can discuss the issue via email and/or over the phoneI can also call youHowever, I have no desire to call a general customer service line and sit on hold and/or be passed around to different peopleI will only place a call to a direct person to resolve the issueOr I can be rearched by contact informaiton that I have previously provided.
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear that you feel this wayI assure you it was not in our intentions to purposefully lie to you about your purchase or put you in this sort of position, and I
apologize that is the impression you've receivedAs a company we strive to make each experience as smooth and pleasant as possible, which includes being knowledgeable of the products that we sellFeedback like this helps us improve on that, so that these issues do not continue to happenI will be sure to relay this information to the appropriate teams to be further reviewed.As for your return, I show that our *** *** location was able to assist you in processing a return and refund for the items on 3/6/2018, which was issued to a new GameStop gift card for you ending in Going forward, this issue is deemed resolved, however if you ever have any other questions or concerns please do not hesitate to let me know- I am here for you.Best Regards,*** ** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the pending charges were still tied to the cards in questionI have now cleared the outstanding authorizations off of both cardsThis action
was immediate, please feel free to use your trade credit and GameStop gift card for future purchases! We apologize for the delay in response but I thank you for allowing me to resolve this for you! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because: They claim that I can not order multiples of items, and that they have to be done in a bulk order This is untrue, as I placed other "bulk" orders through the "channels" and those orders went through just fine I also had a friend do the same and his orders went through without any issues I believe they indiscriminately cancelled my orders and instead of attempting to give me a valid reason, the other customer service reps I spoke to ignored it and now I am being given an excuse that is proven to be inaccurate.The other orders I placed that were not cancelled that would have been considered "bulk orders" are:***
***If this was truly the reason my other orders were cancelled, these ones would have been as well I would like an actual real answer, as to why they were cancelled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I appreciate that you're willing to meet me in the middle however when I tried to apply this code to purchase the item it wouldn't allow me to do so stating that it does not work on pre orders As this is the source of my issue and the only thing I wish to purchase is there a way to remedy this?

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I seen to be having issues with my phone as I am not seeing your calls come in.  Please reply with a time and day that works best for you for me to call.If you have additional questions, I am here for you. [redacted]

Dear [redacted]    We sincerely apologize for the issues you are experiencing. It is never our intention to create any unnecessary stress or frustration. The Master edition was reservable when you first placed your reservation. The wrong version was reserved at that time at the store. Based off of our records, the standard edition was first reserved, then 30 minutes later an attempt was made to transfer that to the Master edition. However, immediately after that transaction the reservation was cancelled and put back on the Special edition.     We were able to downgrade your order to the Special Edition which is now also sold out. We understand your intention was to acquire the master edition but in order to provide a similar product without completely leaving you empty handed the decision was made to move the reservation to the special edition. As previously stated, if you wish to get your money back you can visit the store and cancel the reservation completely but there is no guarantee we could fulfill a request for the special edition or master edition at a later time.      The information based off of this transaction will be sent to the District Leader of that store for further review. You should be contacted by them shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]   On behalf of GameStop, we apologize for this poor experience in association with our company.    We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.   If you have additional...

questions, I am here for you.  [redacted] * [redacted]

Dear [redacted], I apologize for the experience you encountered with our company. We attempted to process the remaining refund for shipping charges associated with your order to the payment method on file. However, PayPal has rejected the refund. We must process your refund back to the payment method used on your order. Alternatively, I will be happy to process the refund for shipping charges in the form of a physical GameStop gift card. Please advise if you wish to receive a refund via GameStop gift card or if you intend to contact PayPal to determine the reason for rejection.  [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information:Transaction Date:Transaction Information:Store Location:disputed amount:Last four digits of payment card:Please do not include a full card...

number.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:Your response still does not address my concerns regarding falsely advertising open-box games as "new". Additionally, there is no way for store personnel or my friend to determine if my "gutted" game is new or used and therefore the "new" game return policy is not applicable according to the terms listed on your website. Please escalate this matter to someone who has the ability to change store practices and corporate policies.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I talked to two GameStop customer service reps, not one of them said the policy number I gave to you was for the Xbox one. Now I am even more confused, I already sent a cancel letter to the insurance company Asurion. Asurion will tell me what the warranty was for and refund me the money. The funny thing about the whole thing, when I look at the receipt for the order number on gamestop.com the 2 year warranty is underneath the headset not the Xbox One! So how do I even know who to even believe? Even though I know for a fact the system asked me if I wanted a warranty on the headset.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though the gift card was set to be emailed to [email protected]. If you would please check you spam and all older emails from GameStop from...

late December. Should you be unable to locate the email, we would like to invite you to your nearest GameStop store with your order number and the store associate should be able to call their Store Dedicated Hotline in order to transfer the funds to a new card for you! The only things you will need would be a form of identification and the order number. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for all of the misinformation and lack of assistance you've received from our Guest Services team. Please know that it was never in our intentions to put you in this...

sort of position or cause you any inconvenience or frustration. Rest assured, I have passed this feedback along to appropriate teams to be addressed to prevent this from happening again. I have processed a full refund of $123.47 to go back to your [redacted] account. Depending on [redacted] and their policy & procedures on processing refunds, it can take them anywhere between 3-10 business days to post this balance back to your account. I would like to advise that if it's been past the provided time frame, then to contact me at your earliest convenience so that I may assist you further in ensuring this refund is received. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We issued a refund for this order on February 19, 2015.  If you have not received the refund from this order you will need to speak with PayPal.If you have additional questions, I...

am here for you. [redacted]