Gamestop, Inc.

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company This order had already shipped when we received this complaint I can recall the package to our warehouse Would you like us to do this and then refund you?If you have
additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The serial keys provided do not work on any download client such as Steams Product activation or EA's OriginOrigin being for Crysis I receive errors from both Steam Product activation and Origin that both the keys are invalidI cannot use the Gamestop app client to download the programs anymore since the servers have been shut down to download the games or even activate my account on my computerI've lost the original downloads since I had to recently restore my computerI would like to see if I could possibly get a Steam wallet code possibly so I can just download the games through the Steam client since neither serial key is workingIf needed I can also send screenshots of the codes not working
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** *** As I already stated, I have spoken with my financial institution(s)They all checked and verified that they did not block any purchase attemptsAll of my credit cards were blocked as well as my wife's (who used the same billing address)I used the same billing address as I have been using for the past year with gamestopNote, these are separate institutions reporting a billing errorBy your account, they all would have decided on the same day within a few hours to block these ordersThere is no scenario where this could reasonably be construed as an issue with all of my and my wife's financial institutionsDo you get how ridiculous that sounds?Maybe Gamestop doesn't technically "ban" my account, but instead block all order with my billing address (likely the case since my wife's order got cancelled in the "review" stage)End result is the same: an effective ban on online orderingAs others have reported, filing a complaint with the BB magically clears up the billing errorI get that you all have a legitimate concern over fraud and this is a loss prevention actionThat's totally reasonable, but you all clearly have a fair number of positivesThat's not necessarily a bad thingIt probably saves you a fair share of lossYou could be a little more accommodating and less alienating to those positivesAfter all blocking non-offenders who are just trying to make regular purchases is also a loss.You can play your little denial game, but this issue has been reported before by many peopleYour canned responses are sometimes verbatim with previous reports and just makes this all the more transparent.For reference:https://www.cheapassgamer.com/topic/253675-gamestop-billing-error/http...⇄

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize for the hassle you have gone through while attempting to get a digital gift cardI have processed a refund to the original form of payment, your discover card ending If
you would please allow 7-business days for the refund to post in accordance to your financial institution. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble you experienced when shopping with usI have personally notified the district leader that oversees the store in question about this experience, and of your
request for further assistanceYou can expect to hear back from them shortlyI will advise that if you have not heard back from a representative within business hours, then to please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear *** We apologize for any confusion regarding the trade in credit towards a Nintendo SwitchThese offers are created for customers to be able to trade in a system they no longer use for one that may be more suitable for them nowWe understand the scarcity of the Switch and we never want to discourage any purchases therefore we have extended the offer to the bundles that we currently have available onlineDespite some of these bundles not being available the exact same day the order is created, they provide the easiest way to guarantee a systemThis is to help customers from having to drive store to store or wait in lines for hours before the store opens as is typical of other retailersAt the time of trade-in, there was an option to place an order for the bundles that were available onlineShould these still interest you, we encourage you to work with the store associates to try to secure an order for yourself! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matter

Revdex.com:I have additional information to provide to GameStop and would like this email to be sent to them.The gift card number is *** The original phone call made to GameStop's customer service phone number (***) was on December 16, The phone call came from my boyfriend* ***, at ***This is the phone call in which we were offered a replacement $gift card via mailThe second and third phone calls were made on February 28, 2017; one call from *** at *** and the other from myself at *** In both of these calls, we were told there was no record of the first phone callPlease let me know if you need any additional information, as I am happy to supply itI can also take a photo of the physical gift card and attach it if required
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have looked into the entire history of this gift card I only show one customer name on this account and the information does not match the information that you have provided
If you have documented proof (ie receipts) with this gift card transactions please provide it in a reply.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Thank you for confirming the same information I have listed in my complaint but in no way does that show resolution. No where in your policy do I see that your phone representatives should be giving information about an order so they can try to deter a cancellation due to their errors. This is something you are steering away from your response. I was within my rights to cancel this order and as you have also confirmed, this item was not shipped until 6/22. My card was also charged on 6/22. On 6/21, your company failed to comply with fulfilling my preorder even after a phone call the week prior and a follow up email. On 6/also, when I tried to cancel this order since I could buy it at a physical store instead of waiting until your company got it straightened out in a week or so for it to arrive, I called and was put in queue for mins to get the second rep. After speaking to them, I finally got a supervisor and 1) Was lied to that it was packaged within that 30-40mins 2) then lied to that UPS just picked it up as we were on the phone in order to deter my cancellation. At this point, they could and should have looked into cancelling the order instead of providing information about the status of the order. Your response adds additional confirmation besides the fact that they couldn't even provide a tracking number since they knew it was a lie and just wanted to keep the order open.My credit card information is my personal information and to have a company go against their policy of processing my cancellation when they knew the item had not been processed or even shipped yet on early during the day on 6/and then ship and bill me a day later on 6/is disturbing and uncalled for. On top of the fact that your representative even told me to go ahead and dispute the charge you were going to do to my card and that it was fine and I could keep the item for free?I would like to know what is being done to prevent this situation from occurring again besides the fact that your representative gave order information AND advised me to go ahead and contact my card company to dispute so I could get the item free fraudulently. Also, the fact that my card was charged at their will without my consent due to the fact that they lied about the order status is uncalled for. No individual's credit card should be charged for an item that was not shipped or packaged that they were in their rights to cancel but your representative did not want to so lied to force the purchase.Instead of reiterating what I have stated I will do which is return an item I had cancelled but was billed and shipped without my consent within a very reasonable time frame after your company failed to deliver on our order agreement, advise me how this is being resolved. This is the point of a complaint, not just to brush it off with a obvious comment and hope it is closed out marked 'resolved'
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We apologize that you never received your email with the gift card attachedThat is most unfortunateWe have gone ahead and issued a replacement order to be emailed to you, if you would
please check your email for this order!Please let us know if you do not see your email within the first hoursIf not, we would like to invite you to go to any local GameStop store with your I.Dand the store has a help line they can reach out to for help with this issueAt that point we would simply transfer the funds to a physical gift card right there in the store.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attentionIt appears the pending charge was stuck on your cardNot to worry, I have now cleared this off and you are free to use the card on *** or inside a local GameStop store at your leisure!We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation the order cancelled for a payment failure on the trade cardI am unsure as to the reason why that is as there was enough funds on the card to process the portion of
the orderI was able to locate the balance on the card and clear off all pending charges on the cardThis would be the reason the card was showing as emptyWe thank you for bringing this error to our attentionIt seems as though the card was stuck in authorization. Please feel free to use your trade credit as you see fitShould you have any issues please don't hesitate to reach out to us. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Dear ***I was able to process a UPS return label to be sent to your emailPlease print this label and drop the package off at a local UPS store at your earliest convenienceOnce the products arrive we will be able to provide you with a full refund to your PayPal account. We thank you for your patience. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed this account and show in the notes that you were advised to change your password before we would further appease points to an account If you have purchased a new
account we need the new account number to investigate further.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: I already canceled my PowerUp Rewards account, but the customer service rep said it was impossible to delete my *** login I find it hard to believe that there is no one who is able to remove this account It seems like it could be routed to someone who has this capability
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The promotional $rewards certificate you are referring to was to be only applied to a guests PowerUp Rewards account if they had purchased the physical copy of the game Gears of
War We can see how this might be not only confusing but frustrating as wellUpon investigation, it was discovered that you had been able to receive help from our Customer Service call center on 1/5/and 25,points had been awarded to you for this issue.We are pleased to see that the situation has been resolved and appreciate your patience. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. You will receive a refund for the shipping charges in the amount of $This amount will be refunded back to the payment method used on the orderPlease allow -
business days for processing If you have additional questions, I am here for you

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this new order was shipped to you on Novemeber and arrived on November I will refund 5% of this order as requested for the inconvenience this issue created.If you
have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: While I appreciate the apologize, I find it hard to believe that when searching through my information in the system you were unable to find any information regarding my purchaseEvery customer service personnel that I have talked to (after searching twice) was able to find my funds and stated that I could simply go to the store and get my gameI have attached a screenshot of my statement-stating that the amount of $was paid to Gamestop location that was supposed to have my reservationYou are more than welcome to contact me or my bank regarding this matter*** *** *** *** M-F 9-Central Time *** ***And lastly, yes,I was told quite often by the store that I shouldn't be able to reserve a copy of a game online with it being fully paid off and have it picked up at store and it frustrates me to no end stating each time that it was done, and even that Customer Service was 'compliant' on finding my ordereven though it ends there. Thank you again for your time, and will await your response
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. BECAUSE, THE card I am requesting to be replaced is not the card you reference as ending in ***I already have in my possession the card ending in *** and do not need you to send a replacement card for it, this card has only points on it and is a Basic membership ONCE AGAIN I AM A PRO MEMBER AND HAVE BEEN SINCE SEPT AND HAVE MISPLACED/LOST MY PRO MEMBERSHIP CARD ENDING IN THE LAST TIME I GAVE SOMEONE AT GAMESTOP MY INFORMATION AND HAD POINTS ADDED TO MY CARD WAS WHEN I MADE A PURCHASE WAS ON JAN., 20, AT GAMESTOP IN *** **, INSIDE OF *** *** I EVEN USED MY TRADE CARD ON THIS SAME DATE AGAIN, HERE IS THAT INFORMATION OF THE PRO MEMBERSHIP CARD I NEED REPLACED: STATUS PRO; PRO LIFETIME VALUE $111.95; AVAILABLE POINTS 16,950; POWERUP REWARDS# *** I DO BELIEVE MY CARD WAS SET UP AT THE GAMESTOP IN *** *** ** INSIDE OF THE *** MALL AND SET UP FOR ME AS A GIFT, IF FOR ANY REASON THAT THE INFO I HAVE PROVIDED TO YOU AND THE Revdex.com IS ANY DIFFERENT (SUCH AS EMAIL ADDRESS WHICH COULD BE ***) FROM WHAT YOU HAVE ON RECORDbut, this no reason FOR YOU TO NOT RESOLVE THIS PROBLEM, AND THE INFORMATION CANNOT BE MUCH DIFFERENT BECAUSE I HAVE VERBALLY GIVEN MY INFORMATION TO GAMESTOP CASHIERS AND THEY WERE ABLE TO PULL UP MY NAME AND INFORMATION AND APPLY MY POINTS TO MY ACCOUNTHOWEVER, THEY DID NOT PROVIDE ME WITH A REPLACEMENT PRO MEMBERSHIP CARD FURTHERMORE, THE MAILING ADDRESS SHOULD BE THE SAME I DONT UNDERSTAND WHATS THE BIG PROBLEM WITH GAMESTOP ISSUING CREDIT FOR THE PURCHASE POINTS I HAVE MADE OVER THE PAST YEARS, SO THAT I CAN USE THOSE CREDITS/ POINTS TO MAKE ANOTHER PURCHASE FROM YOUR BUSINESS WITHIN THIS WEEK MY INFORMATION CAN BE VERIFIEDYOU CAN SIMPLY SEND ME IN THE MAIL A CREDIT OR COUPON EQUAL TO THE POINTS I HAVE EARNED SO THAT I CAN USE THEM FOR MY NEXT PURCHASE PLEASE RESOLVE THIS
Regards,
*** ***