Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble and frustration we've caused youPlease know that it was never in our intentions to put you in this positionUnfortunately, we did not receive a back
up supply of this bonus code from the vendors, and we are not able to replace digital content due to system processing errorsWith that in mind, I have processed a full refund of the order ($90.15), so that you can re-purchase the virtual currency needed for this orderDepending on your financial institution, it can take them anywhere between 3-business days to accept and process this balanceI would like to advise that if it's been past the provided time frame and you still have yet to see this balance post, then to please let me know at your earliest convenience so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration and disappointment this has caused youPlease know that it was never in our intentions to put you in this position. While we offer sales and
promotions to our guest in order to help them find the best deals on shopping, all sales are while supplies last and do not guarantee a specific amount of quantity for our stores and online warehouseGiven the nature of this promotion, the demand for these items were much higher causing the remaining inventory supplied by the vendor to be depleted within a short period of time. Because you didn't have an opportunity to take advantage of this promotion, I have processed a $GameStop Gift Certificate under order #*** so that you can save on your next purchase with GameStopYou should expect this arrive in your e-mail inbox within hoursplease let me know if it's been past the provided time frame and you still have not seen it, so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **
*** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because it did not provide any sort of resolutionIn order to be satisfied with the complaint, I would need to be provided the item I was promised on your website, at the price I was quotedYou can accomplish by either pulling one out of inventory as nonsellible by coorindating with your warehouse, or calling a local store to make sure they hold a unit.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Merchant have requested I contact my credit card providerHowever, I have already contacted my credit card provider (MasterCard Australia) and they directed me to speak to the merchantThe letter from MasterCard is below: "Thank you for your inquiry. Unfortunately we are not able to investigate the transaction on your behalf.The rules and regulations set down by MasterCard strictly govern the circumstances under which transactions can be returned to merchant banks and refunds processed to cardholder accounts. These rules and regulations also allocate strict time frames within which to resolve these disputes.As a number of months have elapsed since the transaction was debited to your account, the time frames have expired and we are not permitted to approach the merchant for a refund on your behalf. We recommend that you contact the merchant directly. If this action does not prove successful you may wish to pursue other options available to you such as contacting the Department of Fair Trading.As we are not permitted to take any further action on your behalf we have closed your inquiry.Should you require any further assistance, please do not hesitate to contact us on *** *** ***."I would like the merchant to:AInvestigate the matterBDetermine that they did process a credit card that was not mine and did not have my signature. CIf they did process a credit card without my signature, please issue a refund.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. If you would please include the location of the store at which the issue occured, we would like to investigate this further for youYou may respond by rejecting this
resolution. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I will call you this morning with instructions to get a physical gift card from a Store.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Location of the Store:Date purchased:Transaction Information:If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
The games were Super Mario 3D World, Adventure Time: Explore the Dungeon Because I DON'T KNOW, and LEGO Marvel Super Heroes, all for the Wii U,
Regards,
*** ***

Dear *,On behalf of Gamestop, we apologize for this poor experience in association with our company The district manager for this store is attempting to contact you via email and phone Please allow the store district leader to assist you in this complaint.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I received a factory sealed replacement for one of the two games that were mentioned in my complaint ( Akibas Trip ) I didn't receive a replacement for Lost Dimension even though I mentioned in the complaint and original email(s) to Gamestop that it wasn't sealed and had marks on the case ( from the complaint "I purchased two games that were supposed to be new from Gamestop.com yet the items I received weren't factory sealed and had marks on the cases." ) I'm hoping a factory sealed copy of Lost Dimension will be sent as soon as possibleI've already printed the return shipping label provided by Gamestop and will send the store display / opened games back as soon as I hear back from them about the second game/replacement
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I already got it taken care of but I still deserve some other kind of compensation for all the trouble
Regards,
*** ***

Complaint: ***
I am rejecting this response because:The nature of opening a product and affixing stickers to it, that don't come off easily is immediately depreciating the value of these gamesThey are no longer new but "like new" or as many stores refer to this as "open box"I shop at many other retailers such as Target, Walmart and Best Buy and they've all determined hsell and display new content without "gutting" it.Your advertising does not suggest I have to accept a "gutted" copy of a game when it's advertised as newMind you, this is also counter to the way GameStop differentiates trade-ins where an unsealed game is defined as usedI reject your response as GameStop's definition of new is inconsistent even compared to its own used game policy.Your response also did not address how we will arrange to receive the two sealed copies of the games noted at $each, as advertised in your Lowell, MA location
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I have contacted steam and the emai said they wont give me a refund
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I am out over $I have spoken to my bank about the holdsThey verified that holds are IMMEDIATELY removed on their end if the company initiated removal - if not they remain for days and then fall off if no other action is taken to charge for the itemsThey confirmed that gamestop DID NOT initiate removal of the holdI have also filed a complaint with CFPB as this to me is credit card fraud - having several holds on my bank account simultaneeously for an item that per gamestops receipt "would ship in business day" - this is now to the point where these holds are preventing me from purchasing simple items like groceries this week and causing a ridiculous amount of undue stressI only consented to ONE purchase of $on my bank account, not multiple charges for double the moneyI am not rich, I canoot wait a week or two for you to decide to give me my money that you STOLEThis is horrible business and bad customer service, Km also going to contact my local new investigative media as well as share my experience on social media - as gamestop takes lightly double charging its customers and not sending productsYou are a corporation, obviously these charges are small and meaningless to you - they are not to me
Regards,
*** ***

Dear *** We truly apologize for the inconvenienceA refund in the amount of $has been issued to the payment method used on your orderPlease allow - business days for processingIf you have additional questions, I am here for you*** *** *** *** *** *** * *** * *** ***

Dear ***Please take your entire order and your packing slip in store and let them know you would like a refund for these productsYou will need your I.Dand your original credit cardShould they store have any issues and concerns, please allow them to reach out to their store dedicated hotline for assistance. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We are unable to refund gift cards that are purchased from a third party You will need to contact Amazon to resolve this issue.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

I accept the $digital gift card code.I still have not got my refund issued back onto my power rewards credit card from my Nintendo switch and Zelda cancellationIt's been over a month. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***