Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly. If you have additional questions, I am
here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We thank you for bringing this to our attention and will work diligently to uncover the reason as to why the shipment was voided but no resolution was created for you at that immediate
timeI have now refunded you for the portion of your order that was never shipped to youPlease expect a $refund to post in accordance with your financial institution. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Unfortunately, the order number provided did not populate any resultsIf you would please review the order number submitted and respond back by rejecting this resolution I should be able
to assist youI also searched by your email and phone numbers just in case and could not find anything. We appreciate your patience in this matter. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have forwarded your information to a direct supervisor and they will contact you about your refunds.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. *** *** * *** ***
*** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we would like to resolve this issue for you.Please provide the information we asked for in order for us to assist you.Transaction Information:Items Missing from Order:If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I reject this response because I do not want to do business with GameStopThe items were paid for with gift cards which is the same as cashCash was paid for those cards and I would like cash refundedI do not understand why this is not a reasonable resolutionGameStop is now holding $of a year old child'sThis "purchase" has been ongoing for over one month nowThis is unacceptable

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Hi,I did get a refund, however, I did not want a refundI want a working key for Doom (2016) for PC, as I had ordered the game as "new" and received a copy I can't use because the key inside the case was already redeemed when it arrivedSo at this time, I have a physical copy of the game sitting next to me that is 100% completely useless AND I miss out on the $deal for the game, which is the whole point in the purchaseHowever, the website states they still have keys available (at full price)I'm not asking for a new physical copy (because the same thing might happen again), I'm asking for a key that actually works, unlike what I receivedI feel like I'm being punished for buying a game at a deal, but not being able to play it at allThis never should have happened in the first place.I look forward to hearing a response and a resolution in this matter soon

Dear ***Upon investigation, it was discovered that the order was given to UPS on 12/30/UPS will not update their tracking information until the order arrives at the first locationDue to the New Year holiday, deliveries will pause between 12/31/16-1/2/and pick back up on 1/3/We
shipped your order on time and with the shipping method you preferred. At this time, we will not be able to refund for the shipping as your order is on scheduleAny delays will need to be addressed with UPS. The great news is that your order is on its way to you and you will be able to enjoy it shortly! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order was cancelled for insufficient fundsI was able to look up each card and saw that a pending charge was still remaining on the gift card while the two trade
cards were cleared. I have now cleared off that pending charge stuck to the gift cardyou should be free to use the remaining balance on all three cards. Thank you for bringing this to our attention and we appreciate your patience as well as allowing us to resolve this issue for you.If you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Hi ***I'm sorry to hear that the impression you've received from us is that our sales were advertisingThe reason why our sales went live at 11:PM CST on Wednesday, 11/22/was so that everyone had an equal opportunity to take advantage of these sales at 12:AM on Thursday, 11/according to their time zoneFurthermore, if there were a technical error that was caused on our end that prevented our guests from securing an order, we would have assessed the issue further and resolved it for them accordinglyBecause this promotion is well outside it's expiration date, and we hadn't been made aware of the issues you were experiencing until days after the sale ended (This is when our Guest Care team first received your e-mail), nor are there any attempted orders recorded in our online database, we are unable to honor the offer for you. Please let me know if you have any additional questions, comments or concerns.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.Truly sorry to hear about thisIf you do not mind me asking, was the voucher inside your case or no? I happen to be confused, because you mentioned that it wasn't there, but instead was
in the game alreadyAt your earliest convenience, please let me know so that I can continue assisting you in getting this resolved.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with the District Manager who states that you were given a new controller for free. If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order had a failed attempt to collect paymentThis was the reason why The Last Of Us was canceled from your orderI would also like to inform you that there
only shows a settled charge for $for Batman Arkham KnightUnfortunately for us, we did not settle for the remainder of your order due to an error that occurred in our programmingThe good news for you though, is you were only charged $for a $orderShould you still see the pending charge for the full amount you will need to address this with your financial institution. We very much appreciate your patience and thank you for allowing us to resolve this issue for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed our records and show that you received a second system from our Online order system If you would like to receive a refund for your previous order you will need to
return the defective console You were sent a return label to ship this item back or you can take the defective unit to a GameStop Store.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:I confirm the receipt of values.Thanks to Gamestop and the Revdex.com because they can solve this problem
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The order number that you provided shows shipped not cancelled I have also checked the gift card and the funds equal to 306.80.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Dear *** My apologies if my response appeared to be scripted, was definitely not my intentionUnfortunately at this time we do not have visibility to see exactly what exact device was used to redeem this certificate, or how your login information was able to be obtained without your authorizationEven though there are security features such as 2-Step Verification and setting your device to the preferred device to access the account from, the risk of information and accounts being compromised by unauthorized individuals still exists, and that goes for all types of accounts that an individual may have, not just PowerUp RewardsThe certificate is still in your active offers and has not been redeemedIf the e-mail was never forwarded to your promotional or spam folders, then it’s possible that the provider (Gmail) may have blocked the e-mail from coming through via their firewall settingsUnfortunately there is no way for GameStop to bypass or override an e-mail providers firewall settings and force the e-mail throughWhen presented with these issues, representatives review the account and escalate the incident report over to appropriate teams for further investigation to determine fraud patterns, and ways to enhance securityRepresentatives are also able to refund the points if warranted, which the last representative you have spoken with has doneIn the event that a security breach occurs on one’s account, it’s always advisable to update passwords and continue to remain vigilant to the possibility of fraudI hope that this was able to provide some clarification to youIf you have any further questions or concerns, please feel free to let me knowBest Regards, *** ** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company This game is currently available on our website You are welcome to place this order again on our website or visit a GameStop store and place an order online with them.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***