Gamestop, Inc.

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the lack of follow up you've received from our field leadership, along with your overall experience shopping with usPlease know that it was never in our intentions
to put you in this sort of positionI was able to review the e-mail that was escalated over to the district leader regarding your experience, and was able to show that the district leader has been attempting to contact you but has not been able to get throughIt appears that the phone number listed in the e-mail differs from the one you had provided within this complaintI have personally contacted the district leader requesting that they follow up with you ASAP and have provided them a copy of the complaint, which reflects your current contact informationYou can expect to be contacted by them shortly, however I would like to advise that if you have not been contacted within hours then to please let me know so that I can assist further.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards, *** *** *.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11413294, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The reason for this rejection is that the respondent misrepresented informationThe "RECEIPT" still in my possession does not in fact say you have days to return the item for full refund as I have read, reread and reread again just before I submitted this claimHowever the receipt(from a later date purchase of a video game Star Wars Battlefront) that only covers the purchase of the video game does have a return by certain date posted on it but the receipt that the PSgame console was sold on does not in fact in any way shape or form mention a return by policy on it otherwise I would have met that criteria when it would have been dueThe item has not been out of the package or used at allIf I need to take a picture of the receipt and email it as an attachment(s) to show proof of the lack of date to return by I very well canThis is my reason for rejection of the offer by GameStopAgain just another reminder, irregardless of the month window, GameStop will sell this same systemIt's not like it is a PSor PSwhich are currently outdated in terms of sellingIt is a PSand there is not a newer system to sell than the PSBut all of that is a moot point because as I specified just above there isn't any such date to return by on the receipt I have for the sale of the PSgame console and will be more than happy to take photos and send as attachments for proof if necessary or your clerk at the *** ** store here in Columbia SC can verify to the GameStop HQ in my presence that there isn't any date on the receipt.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Most of the duplicate orders you're seeing are due to the fact that I was informed to replace a cancelled order with different credit cards by customer serviceI appreciate your help in this matter!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I like to add some details to my complaint such as:;1) address *** *** *** *** ** ***2) price: $ 79.973) I spoke with the manager,don,t remember his name.if you have any questions please call ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears that the email with your reply was somehow marked as completed by the system erroneouslyFor this error I have now refunded you for BOTH controllersIf
you would please allow 7-business days for the refund to post in accordance with your financial institutionIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. If the partial refund is not credited within business days, I will contact the Revdex.com to update the complaint.Thank you for your invaluable assistance
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with my District Manager of this store and they state that you were contacted They state that you should be able to trade in this store again.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to find your rebate tracking number and have now sent your information forward for further investigationWe are unsure as to the reason why you have not received your rebate yet
since the rebate offer was through a third party and normally needs to be handled through themHowever, I will be getting to the bottom of this and should be able to reach out to you within 2-business daysIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI thank GameStop for their quick and satisfactory resolution to my issue after receiving your correspondence
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have already sent it backNow I'm waiting to see if I'm going to receive a replacementI'm still upset I've had to send it back for the second time and that no one can price match the new price on the website.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Per our conversation I am sending a GameStop Virtual Gift card to your listed email address The gift card will be in the amount of $and can be used in store or online at
GameStop.com Please let me know if you have any further issues with your systems.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I was able to research this case for you and discovered where a replacement order was promised to youI have created your replacement, under order number ***, on overnight
shippingIf you would please allow one to two business days for processing, you should recieve your order by 12/9-12/12.Should you encounter any issues with your order, feel free to call our corporate office at *** Monday- saturday 8am - 10pm central standard timeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: I don’t believe that $is enough for all the hassle that I’ve had to go through just to get any responseAnd again the fact that I’ve had to go through the Revdex.com to get any type of response is ridiculousI did receive the $gift card but $of that was for the promotion that I missedSo AGAIN $extra is unacceptable!
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
To ***, thank you for asking for the order numberI will paste the PO
*** ***
*** *** *** *** ** *** ** ***
*** ***
*** *** *** *** *** * ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The email *** is not accessibleAll three gift cards should be processed to ***I have NOT received any gift cards to my email yetI have also checked my spam folderI do not know why they aren't reaching my email.
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this order Please allow to business days for this to reflect in your account.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because: Hi,This isn't just regarding POP! Vinyl figures. You have done this with actual video games as well. Examples of games being late include:-Fire Emblem Awakening: You literally cancelled my preorder on this item. No warning, no phonecall. I did NOT get my money back over this transaction.-Final Fantasy XIV: Heavensward (had to order from square enix since early access code did NOT work and was told it would not arrive on-time due to the item being of minimal popularity.-Kingdom Hearts HD Remix: Item was three days late.-Final Fantasy XV: Called store to confirm midnight launch, employee that answered phone said was not happening. It happened. Following morning, preorder was changed to standard edition of the game.-Pokemon Sun and Moon: Attempted to charge me more for these games than every other retailer, cannot cancel preorder.-The Legend of Legacy: Eight days late, picked up elsewhere.NOW lets talk about being sold used games as new:-World of Final Fantasy Collectors Edition: Disc physically has scratches and is missing DLC and was not in shrinkwrap. Was bought new during Black Friday.*** Bought new on Black Friday, has scratches and was not even sealed with a seal sticker.I can provide photos of the receipts and game damages if requested.The Funko thing I also don't get. You say its out of "your" controlso why send items that I PREORDERD to a -different- GameStop as non-pre-orders? This happened with the following items which were also more than days late:Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: ***Funko POP! Five Nights at Freddys: SprintrapFunko POP! Five Nights at Freddys: Nightmare FreddyThere are MORE items that fall under this category but for the same of time I will not list them.The following preorder was cancelled due to being marked as online only, then showed up at a different store two weeks later:Funko POP! Five Nights at Freddys: GameStop Exclusive SpringtrapThe following preorder items were cancelled due to never showing up at the store out of my control despite a competitor ACROSS THE STREET having them:Five Nights at Freddy's action figure pack. So please, re-evaluate your assesment. This is well over $in preorder items and new purchases that are incorrect and have caused issues due to the majority of the items being for an autstic child. I am still requesting replacements of both new games as actual NEW games, and refunds on preorder deposits for not meeting more than items ontime
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The district leader spoke to me very friendly, explained that there was a miscommunication, and before even speaking with me he already handled for me to have a full refund and replacementI had second thoughts of Gamestop but they were very helpful after I contacted the Revdex.com and I was able to delightfully achieve my request
Regards,
*** ***