Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for the inconvience this issue has causded you.  However, this rebate was ran by a third party company that is not actually GameStop.  You will need to contact them about this rebate.  Please call [redacted] for their direct company...

name.If you have additional questions, I am here for you. [redacted]Revdex.comMESSAGE FROM BUSINESS:
Dear [redacted]On behalf of Gamestop, we apologize for the inconvience this issue has causded you.  However, this rebate was ran by a third party company that is not actually GameStop.  You will need to contact them about this rebate.  Please call [redacted] for their direct company name.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I appreciate the good will gesture from GameStop thank you!
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have filed for the card ending in [redacted] to be replaced and sent to you.  However, we will be unable to send a replacement card of the card you are requesting.  The Account information does not match the information provided with this Revdex.com.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded this order.  Please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]  Thank you for sending this information forward. It does not appear that a replacement was sent out as I had requested for you. I attempted to process a replacement today but unfortunately the New copies are now out of stock. I have now issued you a full refund. Please allow 7-10 business days for your refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may assist in this matter:PowerUp Account Number:Number of Points missing:Any information you can provide will help us resolve this issue.If...

you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:Im really disappointed in the response received. This is fraud and its happening to everyone else who trades in games. I attached the complete printout from your website in pdf format for you to review. Nowhere does it say only Pro members get 30% extra for trade in and non pro members get 20%. The is false advertising and theft. Your employees lied to me saying I was getting 30% on my trade in, but when I got my receipt clearly I did not and it shows you gave me 20% on everything after the sale was completed. I read the fine print several times over. It clearly shows everyone is able to get 30% on trade ins, and the only reason to get less or "up to" as the terms put is, if it the items I traded in were in poor condition and a fee deducted.  Your Pro membership is advertised on a separate page as getting 10% more on trade ins, in effect making Pro members get 40% on this promotion. Again, nowhere does it say only Pro members get 30% and non Pro members get 20%
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I  do not accept the apology or the reason why for a number of reasons. You say that you had to cancel about 800 reservations but in the time that I started asking the store questions in February to the emails I started to send out at the start of March, I was never told of this cancellation. This answer and reason why the order was never fulfilled further proves that my emails asking for help was never taken seriously. If such a large amount was canceled then it had to be known by the company yet I was never told this by anyone. None of the emails I sent to customer services was answered with this and the store had no clue what so ever as to why they never got the item. Who was told that the order had been canceled? Why was the store that I place the order at notified of it?Not only was I not told about this being canceled but I was never even given a choice or option on if I would want a damaged one, wait for a replacement, or any other option. All I was met with was blank faces telling me they don't know what is going on and emails that only a few got answers that were no answers at all. It seems to me that nothing was told about this to anyone. I've been on message boards, I've been on social media, and have contacted as many people as I could asking about them receiving their orders back in February and through March and not once did I ever find anything saying anything about a cancellation nor did anyone tell me they didn't get their order. Given the choice would I take a damaged one, even a collectible that's damaged, over nothing? Yes. I would have rather had one that had a damaged box or even if there were some damage to the figure itself but instead I sit here with nothing. This was a item I knew from the outset would be one that once it was out of stock would become a very hard item to get and one that would be expensive, it is for that reason that I told the store in February to start looking into it. Now I do not have the item and I won't be getting it because it is exactly how I knew it would become and as I said it would, put on eBay for a high price. But to make this whole matter worse is that fact that I spent 4 months trying to get this item, going to the store once a week, calling them twice a week, and sending multiple emails to the customer service and it's now that I find out that the reason I don't have it is because it was cancelled. Not only that but the only reason I actually found out about the cancellation of the item is because it took me complaining to the Revdex.com about it. As I said in the emails, in the Revdex.com complaint, and to the store employees, this would all have been solved in February if they had just made an effort to actually help me. Or now that I've been told, it would have been solved if the corporate office that decided to cancel the orders told the store to tell me or they had the courtesy to actually tell me when I first asked about it in March. Instead I got the run around and was ignored, which as I said, now that I'm told this I can see that my requests for help was met with being ignored and not taken seriously. Also, a refund was not given, I was forced to take the money. I said from the start I didn't want a refund, I wanted my item but even as I stood there saying I didn't want the money, the money was put out in front of me to take leaving me with no recourse but to take or just leave the money there. As for it being a poor experience, it wasn't a poor experience. A poor experience is going into a store and getting met with a bad attitude by a employee. My experience was that I as a customer mean absolutely nothing to you as a company. By sending me a response here that had to have the Revdex.com involved to get this response, it shows that nothing was being done at the start of this. My experience is not poor, it is disgusting. And as far as me deciding to shop with you in the future, that will never happen, ever. And you will assist me in way possible? How can I and why should I even believe that when I started asking for assistance from you in March and was given none? Where was this assistance then? So, no, I do not accept the apology, I do not find the reason as to why this happened acceptable or reasonable in the least bit, and no I will not set foot in or near a Gamestop for as long as I draw breath.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here is the code of the Super Mario Bros. - 3DSPlatform[redacted]1. From the HOME Menu on your 3DS, select the Nintendo eShop icon.2. Select "Settings / Other," then select "Redeem...

Download Code."3. Tap the box that says, "Enter a download code."4. Use the touchscreen to enter the download code and tap "Ok."5. Tap "OK" again.6. Select "Download Later" or "Download Now."If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been having such a hard time trying to access your digital magazines. We would very much like to help you with this. Should you run across any issues...

with the Game Informer App you will need to contact Game Informer at this site: [redacted] or via telephone at [redacted] Monday-Sunday, 8am - 6pm CST. You will need to set up a profile before you are able to access the Game Informer magazines. If you would please visit [redacted]= and set up your username and password. Make sure you select the checkbox for digital subscribers! If you have already done this then you will need to sign in and “manage subscription” to add your Game Informer subscription to your account (you might want to add the subscription number, email AND PowerUp rewards account number just in case). Just in case you don’t have that info: Subscriber number: [redacted] PowerUp Rewards number: [redacted] I see that you are on digital until 3-2018 so you should still be able to access it. Please follow these troubleshooting guidelines, should they fail please reach out to the Game Informer info I was able to locate for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    GameStop will neither be able to assist with billing disputes nor the cancellation of the PowerUp Rewards Credit Card. We strongly advise you to escalate this issue up to a...

higher supervisor with [redacted] Since they are the financial institution who handles this credit card, they will need to be the individuals who will help in this matter.   Please reach out to their customer service line at [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
Due to it being deleted of course I would have no way to show this coupon, it would show on game stops app on your mobile phone. However, after working with one of their reps I have been compensated fairly for this matter receiving the equal value in what they call "powerup points" I am not satisfied with my complaint.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have researched your case and regret to inform you that there are no other Impulse GameStop App accounts with the other emails. Would you please provide the titles of the missing games and any alternate email addresses you might have used? We would very much like to work with you and come to an agreeable resolution that best fits your needs. We thank you for your patience. If you have additional questions, I am here for you.[redacted]

Complaint: [redacted]
I am rejecting this response because:Your numbers still do not add up to the total price that I paid and I have not been fully refunded. Furthermore, the complexity of this simple purchase was not explained up front.   it seems to be an excuse to keep the taxes that I paid, which are likely being used  to cover the shipping. I want a full refund. 
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last 4 Digits of Card:Any information...

you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a charge dispute was filed the same day through PayPal that the gift card was ordered. We received a notice from PayPal for a charge back....

Therefore, you were refunded through your PayPal account already and this is the reason why you did not receive the funds on the gift card. You have received the funds back to your PayPal account and we will not be able to refund you a second time. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I have not received any sort of appeasement and I did not receive my items. Instead this company has ignored my emails and have spoken to me very poorly and I think it's cause when I called in the noticed I have an accent and I believe this is a discrimination against me. I do not have the items I have purchased at this store and I feel completely ripped off 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here is the code that the district manager sent to you.  If this code does not work you will need to contact EA support.[redacted]If you have additional questions, I am here for you. [redacted]