Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with the agent that has ownership of your particular issue and have found that you received this refund on 8/3/16.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will consider the matter resolved when I communicate further with Game Stop. They left me no way to contact them.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The ad did not state you had limited supplies. It said with EVERY Lego Dimensions purchase. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it appears that there was an error when the previous agents had attempted to assist you when adding the points to the account. Not to worry, those promised points...

have no successfully been added and the coupon is still attached to your account. Those 12000 points are immediate and are able to be used as of now! You will need to simply sign into your PowerUp Rewards account to redeem those points or stockpile them! If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I have finally received my gift card refund in the mail today but the bundle in which I am trying to purchase is no longer avaiable. I would like to purchase the bundle at the price I was offered. I was emailed a code to get a discount on the bundle at the original price, but did not have the money at the time to buy it because I did not get my refund. So now that I have received my refund I would like to purchase the products that were offered to me. 
Regards,
[redacted]

Dear [redacted] The previous investigation I conducted resulted in a large amount of other orders. I was able to locate the email correspondence you were referring to and confirmed that a $25 refund was promised to you. Research on the gift cards used on order [redacted] verified the following:Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $0.00Redeem           [redacted]          $12.08 These gift cards are what remains after being used entirely on the order. An additional amount will be added the the left over gift card to add up to the $25 promised. We cannot send a corporate check for the low amount. Instead, you may use you already existing gift card [redacted]        We Thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the portion of your order was cancelled for being out of stock. This special premium Green Arrow Lego was 'while supplies lasts' and we do not have the inventory...

needed to fulfill your request. We apologize for any frustrations this might have caused you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, this issue was corrected on 2/10/17 by refunding the total order back to your visa and debiting the gift cards that were used. If you would please allow 7-10 business...

days for the $59.99 refund to post in accordance with your financial institution. We thank you for bringing this ti our attention. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I will accept the $20 refund in the form of a check. My address is [redacted].
Regards,
[redacted]

Complaint: 1[redacted]
I am neither accepting nor rejecting this response because: it requires further clarification. [redacted] from Gamestop, The purchase I am referencing is from November 2017 and the location was located in Carlisle Pennsylvania. The specific item that was recorded on my receipt, but not part of my purchase was sku [redacted] and is not one in which I chose to be charged for.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Here is the code of the $20 PlayStation Card.[redacted]1. From the PlayStationNetwork icon on the XMB, select 'PlayStationStore'2. Select the 'Redeem Codes' icon located in the upper...

right of the screen.3. Enter code and click 'Continue'. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry about our failure to get these orders out in the time frame that comes with 2-Day shipping and for the disappointment it has caused you. Rest assured, I have taken...

this feedback and passed it over to the appropriate teams to be further reviewed, as this helps us look at ways we can improve online shopping experiences for our guests. For order [redacted] this shipment was delayed due to a temporary backorder on the product that lasted throughout the week of 11/27-12/1 and early into the week of 12/4-12/8. I understand that you were not notified of this delay or backorder status, and because of that you were still set the expectation that the product would be delivered within 2-3 business days of ordering on 11/28. With that in mind, I have processed a partial discount of $15.96 on this order, which will be refunded back to your original mode of payment. For order [redacted] all 5 items except for the SNES Classic Edition Travel Case were on time. These items were shipped on the day they were ordered, however because of the holiday (New Years Day), [redacted] was not able to get these delivered to you until 1/2. [redacted] also does not operate on weekends, which is another reason why they could not get it to you sooner. Currently, the SNES Classic Edition Travel Case is being shipped from a 3rd party warehouse, and is currently awaiting for [redacted] to pick up the package. Since this item is in fact delayed, I have processed a partial refund for that item ($10.64) back to your original mode of payment. You can find more information on shipping rates and delivery times at [redacted] Currently, the courier services GameStop goes through is [redacted] and [redacted]. As a company, we strive to get orders delivered on time and within the appropriate time frame for the shipping method selected, however some factors may delay these orders such as lack of inventory, issues processing payment, holidays, or weather delays. Should any of these instances occur, we work as diligently as possible to notify our guests and provide resolutions when and if applicable. Lastly, in regards to the refunds that were issued on both orders, depending on your financial institution it can take them anywhere between 3-10 business days to accept and process this balance back to your account. I would like to advise that if it's been past 10 business days and you have not seen this balance post, then to please let me know at your earliest convenience so that I may continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are trying to contact you in regards to this matter.  As your PowerUp card was purchased in store we need you to go back to the store to process your refund.  We are unable to change our policy on purchase gift cards with trade credit.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I checked and did not include the refund of the amount paid by the games on my credit card, please inform the value and how the return was made.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your PowerUp Rewards trade card had an outstanding pending charge. that authorization has now been cleared off and you are free to use the...

remaining $66.02 in store or online!Wee appreciate your patience and thank you for allowing us to resolve this for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Please send the card [redacted] 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  UPS preformed and investigation on this package and was able to provide proof of delivery with a Signature at time of delivery.  We will be unable to refund this order.If you have...

additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because: Looks to me nothing is accomplished but phone tag.  No one seems to be available ever.I called back and left a message with [redacted]. I stated You can do all the investigating you would like I would like my refund. Repeated my phone number twice in message. No response yet. I WANT A REFUND credited to the form of payment that was used which was my MasterCard.
Regards,
[redacted]