Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you were unaware of the need for the main game in order to play the add-on Super Luigi U. Upon investigation, the refund was issued via GameStop Gift Card. It...

has not shipped out yet but should do so shortly. You can follow up with your refund status by tracking order number: [redacted] We will ensure this refund that was promised to you ships as soon as it is able to be processed. We apologize for the delay but rest assured that we will assist you with this. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order was placed for in store pick up, you would need to contact the store to cancel this order.  You will not be charged for this order unless you visit the store on release...

day to pick up the game.If you have additional questions, I am here for you. [redacted]

Dear Arianna, On behalf of GameStop, we apologize for this poor experience in association with our company.  At this time, you will need to file a police report for the theft of the device and the officer or detective working on your case will need to send in an email to...

[redacted] to request transaction information. The officer will be able to set up a confiscation with the store should the device be found. We can work directly with the authorities to assist you in locating or replacing your property. Rest assured that we do check both serial and IMEI numbers on devces that are sold to us and it is possible that at the time of the trade the device had not been reported. We would love to assist as much as we can at this difficult time for you. Have the officer fax the required information to 817-424-2062 and email us at [redacted]. Emails and faxes received from customers will be redirected to the investigating officer.  It is recommended that the email address be utilized prior to the fax.   1-     Required information:   ·        Officer Info - First and last name - Badge number - Officer’s phone number - Case number   ·        Customer Info - First and last name - Phone number   2-     Have the officer provide as much information as possible. You will also need to add the reason the police request is being requested. This will be situationally depending on what the issue is.   ·        Transaction History - PowerUp Rewards number - Date ranges of transaction   ·        Specific Item History - Serial number - Product type - Date of transaction   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have been unable to find a transaction where you purchased this PS4 in our store.  If you are unable to find our return policy on the back of your receipt we do have a copy of our return policy located in every store.  We will be unable to return a unopened system outside of our 30 day return policy.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have fixed the issues with these gift cards.  You should be able to use your gift card again.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted], Our records reflect that you were contacted by the district manager of the store in which your issue has taken place. Your issue has been resolved based on your response and store communication.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Business refuses to investigate or refund as requested. Claims they do not keep financial records beyond 90 days. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was contacted by someone local and was allowed to return the item for a refund.  Thank you
Regards,
[redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the confusion and frustration this situation has caused you. Please know it was never in our intentions to put you in this position. Upon...

researching the transaction history on your account, I was only able to find that your account was initially registered on 02/10/2014 and renewed twice following that. Once in April of 2015, and last in September of 2016. I have attached PDF Files reflecting these renewals, you should be able to download and save the files as needed. The last recorded transaction on your account was on 2/21/2017 which was for the PlayStation 4 and Xbox 360, but no PowerUp Rewards renewals were added to the transaction, and I do not show where they would have voided the membership off the transaction by accident either. I attempted to search for accounts under both [redacted] and [redacted] to determine if a separate account was created by store error, but was not able to locate one. I'd be more than happy to assist you with this further, however I'm unable to locate any information regarding the transactions you were referring to where you were overcharged for a renewal. Do you by chance have copies of your receipt or information on your bank statements that reflects where you were charged for renewals when they were not due? Please let me know at your earliest convenience. I greatly look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, as previously stated by the agent who worked on your case, this issue will need to be addressed by UPS as we will not be able to refund you at this time. If you...

have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: This continues to be an unacceptable situation.  What's most desired is the Switch console itself.  The fact that the $600 bundle remains available on your website is an indication that it is not what your guests want.  It is *not* the best value for your guests.  Bundles typically imply some kind of cost savings.  The $600 bundle in question has all included items at [redacted] (though the exact same [redacted] MicroSD card that is bundled can be had for less than $20 vs the $40 Gamestop is charging).  The only thing this bundle accomplishes is increasing your attach rate of games and accessories that are, in fact, LESS desirable.  That I need to constantly check in with my local Gamestop on the off-chance that they *happen* to be allotted a very limited number of consoles on a first come, first served basis just because I'm unwilling to pony up $600 is unacceptable.  At the very least, you should allow customers to reserve them to be fulfilled in the future the same way you are with the bundle.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I have refunded a totaly of 9,150 points back to your PowerUp Rewards account. 4,140 of those points were expired, while 5,000 of them were from an expired $5 coupon. These points are...

available for use now. It is recommended to sign into your PowerUp Rewards account, either via the Mobile App or Website at least once a year to maintain point balance. Account activity from purchases do not help maintain point balances at this time. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]We thank you for provide the address information needed. I was able to create a replacement order and I upgraded your shipping to overnight shipping as a courtesy to you. If you would please allow one business day for processing and one business day for shipping it should arrive shortly.Your order number is [redacted]We thank you for allowing us to resolve this for you and appreciate your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however at this time we are unable to issue a refund or replacement for this order, as GameStop is not responsible for any lost or stolen product. Previously, we...

have stepped outside of our return policy and have made multiple exceptions for orders you have placed with us with similar claims by issuing you a refund as a means to resolve these issues for you.  We ultimately recommend opening up a claim with [redacted], and filing a fraud claim with your financial institution to dispute the charges for this order. If your financial institution needs any information regarding this order, GameStop will be more than happy to provide them with any necessary documentation. For any future orders that you may place with GameStop, we recommend visiting your local GameStop store and having a representative place the order for you, and having the product delivered to their location to prevent this from recurring. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for your cooperation. 
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received when initially placing this order. The shipping selected was 2-Day, which takes 2-3 business days after release to be delivered and does...

not guarantee product on release day. If getting the product on release day is desired, GameStop recommends selecting Overnight, which guarantees release day delivery unless there is a courier service delay or issues processing payment. Regarding the pre-order bonuses offered- those premiums were shipped to our retail locations to be given during release, and were while supply lasts. Unfortunately I am unable to reproduce the hat, as those were extremely limited and the vendor did not provide our department with an additional supply, however, I will be more than happy to mail you the poster and a gift card at the requested amount of $25.00. You can expect to see these items delivered within 7-10 business days. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Its unfortunate that your financial institution has yet to see the refund as it was issued on 1/7/17. I was able to locate a reference number that you should be able to provide to them in order for the refund to post. Reference number: [redacted] Credit Card Credit- $43.19 USD TRANSMITTED   Jan 07 2017 08:36:40 AM  Please provide the above reference number to your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:Um, a store employee checked online, and there were no bundles to order online.  I'm sorry I took your employee at her word, but seeing as how I was told there were no bundles to buy, it would be hard for me to buy one, wouldn't it?  So, what's your next excuse?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Note: Jennifer Anderson contacted me and she has gone above and beyond to satisfy me and my family. She has acted with outstanding professionalism and I have chosen to continue doing business with GameStop because of her handing of this situation. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I attempted to reach out to your via phone about this issue.  Please place an order for these items once again and then reply to this complaint with the new order number.  We will...

process your order immediately.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]