Gamestop, Inc.

Dear [redacted], Unfortunately we cannot discuss information pertaining to other customers. The items that you attempted to purchase were against the terms of the promotion. The Buy 2 Get 1 Free promo were for 3 different Pre-Owned items.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have contacted both the store and our IT department about this issue.  The order was closed on the store end which means the order is only showing on your account. This order cannot and will not charge the card the order was placed with.  We are unable to remove an order from your order history, but it will fall off your view within 6 months.If you have additional questions, I am here for you. [redacted]

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for our failure to get this gift certificate out to you on time. I have processed a replacement gift card to be sent to your e-mail address...

[redacted]) under order [redacted] You can expect this to be sent to your inbox within the next 48 hours. If it's been past the provided time frame, please let me know at your earliest convenience so that I may continue assisting you. If you have additional questions or concenrs, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the part of this order that has shipped and I am working to cancel the rest of this order.  Please allow three to five business days for these funds to be returned to...

your account.If you have additional questions, I am here for you. [redacted]

Hi [redacted]I understand that you've spoken with both Amazon and GameStop's Guest Care, however we do not have the means to view Amazon's orders. The only way that we are able to view GameStop gift cards that have been issued by a third party retailer, which in this case is Amazon, is with the GameStop gift card number. Those gift card numbers typically start with '[redacted] or '[redacted] Without this information, we are unable to view this gift card and reissue it to you. Is there any chance that you're able to go through your trash inbox on your e-mail and see if you can recover the number through there? I look forward to your response.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
This is ridiculous that Gamestop is preventing me from cancelling an item that has not shipped.  On top of that, cancelling later after it arrives requires me spending money on gasoline as well as paying for shipping, which is not free and does not get refunded in the store.  I would like this item cancelled immediately.
Regards,
[redacted]

Good morning, [redacted]I sincerely apologize for my delay in response- I have been out of office. Thank you for being so patient.I show that your replacement copy has been delivered, however if you would like to have the tracking number for documentation purposes it can be found under UPS Tracking [redacted]. Please let me know if there were any issues with the condition. As for the Pokemon plush, it is currently on a backorder status however we expect it to be fulfilled later this week. If you would like, we can keep the order active, or if you preferred I could cancel it. In regards to your Pokemon Cards from Order [redacted], I attempted to process a replacement with overnight delivery however we are out of stock at this time. I have processed a full refund for these items to go back to your original payment method. Depending on your financial institution, it can take anywhere between 3-10 business days for this to be processed into your account.Lastly, thank you for your feedback. While we are fully staffed and it is peak season, our call volume has definitely been higher than normal this holiday, compared to the last few. We have been actively working on ways to alleviate it, as we understand that it is a major inconvenience to our guest. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:  This is not a satisfactory outcome at all.  It did not come when I expected it to and I had to go out an purchase another product - I NOW have to deal with returning this product.  I will never again order from Gamestop.com and I do not recommend them. That being said - it was delivered today - I will be returning it tomorrow as I have already repurchased the items.
Regards,
[redacted]

Hello [redacted] The item contained in the link is not the same item that you ordered. The link contains pricing and availability for : [redacted]  However, you ordered : A40 TR Mod Kit Black Ops 3. This item is still out of stock. If you have additional questions, I am here
for you.

Good morning, J[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I cannot apologize enough for our error and the frustration it has caused you- I assure you it was never in our intentions to cause this and I greatly appreciate your feedback as this...

makes room for improvement. I have been personally working with our premium and promotion teams since this complaint was submitted to me to find more information on this offer and track down an additional card for you. I was unfortunately informed this morning that the additional supply that we did have available for this offer has since been depleted (I am unsure of how many additional cards were allocated to us by the vendor), and that because of this the promotion has since then been removed from the website for the time being. I am unsure on if we will be receiving more of these cards on hand, or if this promotion has been suspended indefinitely. Because I am unable to supply the promotional Transformers card, and we failed to honor this promotion in the first placed,  I have processed a full refund of $61.58 on your order to go back to your original mode of payment. I feel that because of our faults, you do not owe us a penny. Depending on your financial institution, it may take them anywhere between 3-10 business days to accept and post this balance back to your account. I would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then please do not hesitate to let me know so that I can continue to assist you. Should our supply of this promotional card be restored, I will happily mail you an additional as soon it becomes available to us. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

If you look at my gamestop discount card you will find the missing points, and the 20% off that I used under email [redacted] Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because: My son, who is 13 years old worked hard since the day he learned that Nintendo Switch was coming on 2017. He saved up the money, brought it to me so I can preorder it, which I did on January 14, 2017. by march 7 I still hadnt received it. I communicated with Gamestop countless time and never had a truthful answer to why this was. I will not accept the apology and I JUST BOUGHT THE NINTENDO SWITCH At [redacted] where I called and they had Just received a shipment of 10 console, where I bought my son one. Thanks but no thanks, I believe as a consumer I was tricked, scammed, fooled or whatever you may want to call it.  If you wish to send the starters kits for all the trouble you cause fine, if not so be it, but I will never recommend or buy with GAMEStOP again. Cancel my order and you have my address if you think my kid deserve to be compensated then send it.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Thanks for this prompt response after such a delayed and un-supportive assistance prior. I still can't see using GameStop app to order and purchase app going forward. It is okay to technical issues or problems but it is another thing to ignore repeated support request and threaten to place on Spam List. While I am pleased with you and your help, I am still a Negative Net Promoter with GameStop for now...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
I have made the order online as requested.  The order # is [redacted].  However, please note a few things that need to be corrected.  First off, I was given a $10 off code to use for reordering, but it did not work properly.  The code that I tried using was [redacted]  Also, I am being charged $7.98 for shipping, when the shipping was free when I originally ordered it.  So please make sure to credit back my card the $17.98.  Please also let me know when the items have shipped.  Thank you.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction...

Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We will be unable to further compensate for this issue.  You will receive a full refund for these two defective codes.If you have additional questions, I am here for you. [redacted]

Hi [redacted]I'm truly sorry to hear that you feel this way. Records show that the points were credited on multiple occasions for an issue that was reported consistently. For clarification, The account was suspended and cancelled in April of 2018, not 2017. Should you change your mind, you are still more than welcome to re-enroll in the program if you so desire. If you have any additional questions, comments or concerns please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Thanks for the refunded points however just to get 5 dollars off of anything I must spend 500 dollars  doesnt make any sense and seems like a scam after paying 15 dollars for the membership.  I have decided to accept the refunded points however I have provided the details from the jan 2015 transaction already and I just made a purchase yesterday  11-12-2015 and was told that the account is still expired.   I will stop using the account because of all the problems and take my business elsewhere.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:. I did not use my American Express.  If you see in the order it was used by a [redacted] ending in 9623.  My [redacted] was charged a fee of 32.49 than about 10 minutes later it was charged again for 8.50 which was the amount on my e-gift card.Why charge my [redacted] the 8.50?  Is your own GameStop e-gift card not good enough for GameStop?  It's stupid it takes 48 hours to approve a digital code even when money has been taken out of my bank account.  Right now I have 42.50 on hold because of this mess.  You should make it clear before purchasing that it can take up to 48 hours to verify.  Done with that.Now let's talk about customer service.  What customer service?  It's absurd to be on hold for over 1 hour and 45 minutes and still not get anyone.  Tried again stayed on for over and hour and still no one.  Your customer service is non existent. On phone anyways.  After 48 hours I did receive email help and he cancelled my order.  Which at that point it didn't matter.  Because of this I called my Bank terminated the [redacted] bank card and was preparing to dispute the charge/Charge back.  This is not the way to do business.  GameStop have lost a valuable customer. Several hours of not getting code I went to Amazon and got the code immediately after purchase.  [redacted] puts you guys to shame.  [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  As of 12/6/16, a refund was processed on our end to your Visa card ending 6445. The refund should now be showing on your account. If it has yet to post and shows still pending, please refer to your financial institution for the time frame of which they will post.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters