Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate you have come across this issue, however GameStop will not be able to issue the rebate as this went through a third party company. We are not responsible for Lost,...

Stolen, or Denied rebates. That being said please address your questions and concerns to [redacted] There is a live chat you can connect to and they will be able to help.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the leader of this store and he states that he emailed you a digital code for this game on Aug 15.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
This order still doesn't appear to be processing. Just sitting there doing nothing. Gift cards still not used. Same issue I had with 3 other orders.
Regards,
[redacted]t

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I was unable to locate any online order and couldn't find any store information based off of what you had provided. If you would please respond by rejecting this resolution with the...

following information:Transaction Date:System Serial Number:Transaction Information/Online order:Store Location:We are aware of the issue with our website saying accessory and the stores computer saying its category is a console. I have escalated that issue with out IT team to make sure all programs are under the same category. We thank you for bringing this to our attention.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
We are not getting anywhere just going in circles, I hope this gets posted so future Gamestop customers can see this and decided not to use your company.As I have stated over and over again I purchased the product from Gamestop not some third party partner of yours. If you would have taken the time that you already took responding to my complaint and  spoken to your partner to get this resolved that would have been great.  Instead you wash your hands from any responsibility. I have called the [redacted] number and exhausted every avenue, your customer service is horrid at best and I will keep this complaint open until I receive in my hands the $40.00 dollar rebate promised to me from Gamestop.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have already setup a profile and when I go to manage subscription its a blank page. I will call game informer but regardless I am owed time on my subscription. I rejoined in March 2016 and have no issues from that time period. I am owed a year worth of issues. I want an extra year placed on my account which is what I am owed. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to the District Leader of this store.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
The controller you are referring to was purchased the day before, when I was told I could not return the one that was falling apart. Please get your facts straight and call your store manager to confirm. I later decided I was not going to spend another $75 on a plane it that should be getting replaced by the store who sold me the faulty one. 
Regards,
[redacted]

Dear [redacted] I thank you for the information, I was able to locate the order in question. If you would please file a dispute with your financial institution we will be able to address this mater with them. At this time, we would not be able to refund for this order. I have sent your order information to our Asset Protection team for further investigation and possibly have the IP address that used your information blocked. We thank you for informing us of this potential fraud situation. Every bit of information will help us greatly.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the trouble this has caused you and for the amount of time you spent trying to get this resolved. Please know that it was never in our intentions to put you in this...

position, or to cause such frustration. I was notified by our representative, Joe, that this has been further discussed and resolved. The resolution that was provided by Joe was to send you a copy of Star Wars Battlefront II for PlayStation 4 at no additional expense to you. With that in mind, an order has been placed for this title under order [redacted] and overnight delivery has been provided. Tracking information will be e-mailed to you once UPS picks it up from our facility, and you can expect for this title to be delivered by Tuesday, 12/19/17. I would like to advise that if it's been past the provided time frame and you still have not seen your package delivered, then to please contact me at your earliest convenience so that I may continue assisting you. Going forward, this concern has been deemed resolved.If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the trouble and frustration this has caused you. I'd be more than happy to resolve this for you by providing a refund. Unfortunately I'm unable to issue Steam Wallet...

codes at this time, however if you would like, I can refund in the form of a GameStop gift card (Digital or Physical) which can be used to purchase Steam credit or we can mail you a corporate check. Corporate checks can be cashed or deposited into checking or savings account. Let me know which option works best for you, and I'll gladly get everything arranged.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Information Technology department about the issues with the GameStop app particularly with reservations.  This issue will be investigate, but may take a little...

while to narrow down and fix.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have forwarded this issue to our Order Verification team to have your issue investigated.  In the meantime you are welcome to place an online order in store. If you have...

additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards, No, there is nothing about Mod Kit Black Op 3. You are looking at the wrong purchase order. Please find mine and fill the order please. I just forwarded that email of my Order Confirmation to [redacted]. Please find it. I also left my phone number in the email I forwarded.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11416620, and find that this resolution is satisfactory to me. 
Regards,
[redacted]Hi, I will attach a copy of the original receipt it is faded so hopefully its not too bad. I have spoken with a customer representative already. They said 3-10 business days for the money to be posted on the account. I wish to be better compensated as mentioned in the previous, not just refunded what I was charged twice for. I also uploaded a section of my bank statement, so you can see the charge as well. Thank you.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for all of the trouble you've experienced with shopping on our website, and for the frustration it has caused you. I understand that you were able to reach out to us and...

had spoken with our representative [redacted], who informed you that it was an error on our part. I show that [redacted] was also able to provide you with a $50 GameStop Gift Certificate for the inconvenience. At this time, this matter is considered resolved, however if you experience any further issues with placing orders online at [redacted] please feel free to reach out to us- we are always happy to help.  If you have any additional questions or concerns for me, please do not hestitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company.    Please provide the following information:   Transaction Date: System Serial Number: Transaction Information: Store Location:     If you have additional...

questions, I am here for you. [redacted]

Dear [redacted] Since you are unable to go into a local GameStop store to get a replacement, I have now issued a $20.64 refund back to the original form of payment on the order. Please allow 7-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 Please do. Thanks

Complaint[redacted]
I am rejecting this response because:Thank you for clearing the hold from the gift card. However, I attempted to order and received an error "Undefined: OrderSubmissionError" and again a $10 hold was placed on the gift card (See attached PDF). Regards,
[redacted]