Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to reissue these codes as we are currently sold out of them.Any information you can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You can find the receipt information for this order by visiting GameStop.com and following these directions:1.  Click Your Account drop down2.  Click Guest/In-Store Orders3....

 Use your Email and Order NumberYou can open the order you will see your receipt.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,[redacted] 
My order never was completed because your company gave me the run around. It wasn't a computer problem (cookies, etc). Your company said they were having issues. Then almost 4 hours later they inform me that it was the size of the order. You have not issued a gift card of anything, you hung up on me and never called back. I told your company $25 would have been accepted if they actually resolved my issue in first  hour or so. You took 4 hours of my time and not to mention I built a shopping cart that compiled of over 20 items that wasted (now) my time. Thank you for nothing.. I will continue to inform people of how you treat  customers (people)... I honestly am clueless how you even run a business. Surely these responses can't possibly be from corporate.... I will immediately send your responses and my criticisms of how you conduct business to the corporate office president and to the media if you do not offer a full, honest apology for treating me like I'm an ant you can step on. Thank you, but no thank you. Your response to me was a joke.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have emailed [redacted] the information to the email provided.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As you have stated this gift card was not purchased or obtained from GameStop.  You will need to contact Card Pool about this issue.If card pool can provide proof of them purchasing the card from the previous customer and then sold the item to you we will be able to resolve the issue by providing a new card to you.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute. Your company has made a promise and should honor it. My next step would be to take this to small calims court if my issues does not get resolved.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear this happened during your visit with us. We take these matters very seriously and want to make sure that we're taking steps to prevent incidents such as these...

from happening, as we never want to inconvenience our guest. I would be more than happy to escalate this issue over to the district leader that oversees the store in question in order to get this resolved for you, however I am unsure of which location you experienced this at. When you're next available, would you be able to provide that information so that we could assist you further in getting this resolved?I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint[redacted]
I am rejecting this response because: You have done nothing to resolve my issue.  The order number is [redacted] I have attached the order information which clearly shows our original order and the fraudulent order with two different IP addresses.
Regards,
[redacted]

Good morning, [redacted]I'm truly sorry that this issue is still ongoing. It appears that there's a disconnect between our ordering system and [redacted] and so with that in mind I have discounted the order total down to $0. I have requested a void on any holds or authorizations on your PayPal account, since we will not require any funds for this order. Going forward, you can expect to see this arrive shortly, but no later than Tuesday, 12/26/2017.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I filed a complaint w/the Revdex.com on 12/22/16 (Complaint ID#: [redacted] about GameStop not sending me the product that I had purchased and paid for expedited delivery. In response to the complaint, Meredith S, the Revdex.com Liaison for GameStop responded on 12/26/16 and committed to a full refund. To date, there has been no refund or delivery of the said product. And since it's impossible to connect with GameStop customer service hotline, [redacted] due to "large call volumes" and wait times in excess of 1-hour, I am left with no choice but to file another complaint. This is truly detestable service and will result in me ensuring that my family and friends no longer patronize GameStop, even though we have 4 boys.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will be working with their district manager on the issue.
Regards,
[redacted]

I do accept this resolution but I would like to keep the pokemon plush order active as I am hoping I can get it for my nephew before Christmas.  Also, I did receive the game and this one did have the codes so I thank you for the quick turn around on that.  I am about 20 miles from the nearest UPS dropoff facility but I will get that first one dropped off as soon as I am able to get there.   I really appreciate your help in getting these issues resolved.
Merry Christmas! 
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The order you placed was a preordered item.  We work to package these items a week in advance of shipping due to the high demand of preordered items.  This order is packaged for...

shipment and cannot be reversed.  You do have the option to return this item to a physical store or refuse the shipment for a refund. If you have additional questions, I am here for you. [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  As previously stated by the agent in our corporate office that you spoke with, the state of Tennessee now has a state law that requires tax on all trade transactions. We will not be...

able to refund you for the $3.88 that was added to your transaction as GameStop is following the state laws in your area. Please feel free to write to your local government representatives should you feel the need to do so.   For more information please visit this site: [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the code you received should be a viable Steam code. I believe that that same format can be sued through Uplay as well. I have now issued a full refund for the game as...

a one-time exception. The download games we offer are to be downloaded through their respective clients. The product key gives you that opportunity to do so. If you were to purchase a physical copy of the game you would not need to go through the arduous task of downloading via gaming client. A lot of the products we offer for PC gaming will be trough download as it seems the majority of our guests prefer to use the download option. We strongly suggest to be sure of the game you are wishing to download as we do not offer refunds for dlc. Please allow 5-10 business days for the refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded these points to your account.  They should be visible on your account within 24 hours.If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about the trouble you've experienced with your purchase. From what I was able to find, neither GameStop or EB Games currently sells rechargeable phone cases, however I...

would still love to assist you further in any way that we can. I understand that you mentioned you had pictures of the case being damaged, but do you by chance have your receipt of the purchase still? That way we can review the transaction further and come up with the next step to hopefully get this resolved for you as soon as possible. I look forward to hearing back from you!Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Valid on one single in-store and in-stock item only. Does not apply to Web in Store purchases . Certificate is applied to highest retail value item. No cash back. See store for details. Selection varies by store. Not valid towards downloadable content, giftcards,reservations or POSA cards. Not redeemable for cash. Valid in US, Guam and Puerto Rico. Max 3 per day, per member. Two certificates of the same denomination can not be used in the same transaction. Expires 12/31/15After 3 different trip's I was able to use all 3 coupons but was only allowed to use them in separate transactions. I know longer have the coupons to give you a screenshot as they were used now. This is a typical response I would expect form a person in your situation (asking for a screenshot of something that your store possesses, to gain as much money as possible) The only thing being wasted is my time and energy at this point after being humiliated and ripped off by Gamestop. I do not expect your business to treat a customer correctly after years of shopping at your stores. This is all the information I have, there is nothing else.  Walmart & Gamers Alley for me from now own I guess, (I cannot stay with a company that robs and steals), so please do not contact me again unless it's for some sort of compensation.
Regards,
[redacted]