Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you have still not received this magazine and would like a refund you will need to return to the GameStop store to return the Powerup and GameInformer price.If you have additional questions, I am here for you. [redacted]

Dear Tamarra,On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted] [redacted]...

[redacted] [redacted]Revdex.comMESSAGE:
Revdex.com:
I am responding to the message for more information from Gamestop. The Oder Number for my purchase is [redacted]. The purchase was made online from the McKnight Road Gamestop. The I used my cousin [redacted]'s rewards card so the purchase is under her name but my shipping address and credit card information.
[redacted]  ADDITIONAL INFORMATIONThe consumer called the Revdex.com 12/8/2015 and stated she received a refund from her credit card company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
HOW MANY MORE TIMES DO I HAVE TO REJECT UNTIL THIS MATTER IS SOLVED? I refuse to believe that not even at least a partial refund or a at least a gift card for XXX amount  could have been issued nor was I was even given an opportunity to ASK.  I spent almost 400 dollars expecting to pull at least 2 or 3 gold figures.  I would have accepted pulling at least 1.  I'm NOT asking for a full refund in this matter. Gamestop is claiming the boxes weren't tampered with. the seals were broken on all but 3 or 4 of my boxes. look on youtube for backup of my claim.  [redacted] the video is 12 min. 30 sec. long. there are numerous claims on other youtube videos about bad odds, boxes gone through, employee negligence, so on and so forth. also in the COMMENT SECTIONS  on these videos there's other issues being discussed.as you can see, gamestop is REJECTING ANY FURTHER INPUT. HELP!
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  In order for us to resolve this issue for you we will need this information provided. Please provide the following information:Transaction Date:Transaction Information:Store...

Location:Description of the issue you are having:If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We apologize for the delay in response. I understand your experience has been a frustrating one and it is completely understandable. It is never our intention to cause any difficulties or...

lead a customer to believe we are wanting to violate a sales agreement made between GameStop and its consumers. Every store was allocated a certain amount of pre-orders for each specific type of The Legend of Zelda: Breath of the Wild editions that are being released. It seems the store was misinformed about the number of pre-orders they were allotted for the Masters Edition and they went over their amount. Consequently they had to change the type of reservation for your game. Unfortunately, we do not have the proper allocations needed to place an online reservation for you. Due to the nature of the concern we have forwarded your concern to the District Leader who should be able to provide further assistance in this matter. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation into your case. It was discovered that the Steebook case finally arrived on 10/21/16 with tracking number [redacted].For the late shipment I would...

like to offer a refund on your shipping charges. A refund of $10.00 will be issued back to your PowerUp Rewards credit card. This should post to your account within 7-14 business days.  If you have additional questions, I am here for you.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Business has failed to provide assurances that it will end it's deceptive business practices of selling used games as new.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Your first initial gift card was stolen and therefore had no balance when you checked on the card. GameStop is not liable for lost or stolen cards in any case. A decision was made to provide you with a replacement as a courtesy to you. I was able to check your gift card and saw that the funds loaded after you checked on the balance. For this I am unsure as to the reason why the gift card loaded AFTER you received your email. The funds were on the gift card at the time of my last correspondence but are no longer present as I have taken them off in order to refund your wife. A refund should post to the account within 7-10 business days in accordance with your financial institution. We thank you for your patience and appreciate you allowing us to resolve this issue for you.If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: I will wait for their call, however can you tell me if the attached file was a memo sent to my gamestop or not?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I know it may be a mistype but you state card has been issued (which I am still waiting on) but the previous email you stated you found all three I just wanted to verify I will be getting all three. I would also like to know what to do if they still do not come into my email. I have already checked my spam folder.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that a replacement order was created for you instead of a refund order. I have no corrected this, we did receive your return as well. A refund of...

the full $572.09 will be created to you. If you would please allow 7-10 business days for the refund to post in accordance with your financial institution.We thank you for allowing us to resolve this matter for you and appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]I can completely understand why these issues would be concerning to you. I am limited to the exact details causing the orders to fail, however, I have gone ahead and worked with our order verification team to uncover the reasoning behind the orders being cancelled for payment issues. It seems as though the information provided was being flagged by our automatic programming thus resulting in the cancellations. We were able to fix that! we have you now added to the positive list and your orders should now process as normal! I would like to thank you for being persistent with this and provided me with all of the information you included. This was instrumental in discovering the errors.I will keep an eye open your order to ensure it processes as desired. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: What do I tell the store?, what info. do they need? How long will it take to get a refund, its already been over a month.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.This response is in regards to the questions asked by Gamestop.  The answer to the question is the game was marked $14.99 and it was attempted to be purchased on 07/19/16. 
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your first order did not go through to our order server.  I am unsure as to why it did not go through as there is no information in our server for a first order placed.  However, you were compensated for the issues with the order website via a $25 gift card.  We cannot further compensate for this issue.  If you continue to have further issues with our website I would advise that you clear cache, cookies and all browsing history from your browser and possibly test other browsers.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, no attempted online orders were located. Would you please respond by rejecting this resolution and include any and all gift card numbers you were having an issue...

with?thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the frustration and inconvenience this has caused you- please know that it was never in our intentions to put you in this position. Since we are unfortunately out of...

stock on back up codes for Rocket League, I have processed a full refund of $25.71 back to your original mode of payment. Depending on your financial institution, it can take them anywhere between 3-10 business days to accept and process this balance. I would like to advise that if it's been past the provided time frame and you still have not seen this balance post, then to please let me know at your earliest convenience so that I can continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have sent you a replacement gift card for this issue.  I will arrive at the email or address [email protected] you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.We apologize for any confusion this occurence may have caused you. It is not the purchase and trade of your switch console that set the trade suspension. It is the misuse of the...

promotion and previous history your account has. While GameStop does offer special trade promotions for their guest to take advantage of, the intention is that those promotions are one-time use per guest. This account had been previously suspended because of  misuse of our trade program, however after thorough review and reconsideration, a one-time courtesy was made to have the suspension lifted in your favor so that you could continue to participate in trade promotions. An agreement to abide by our trade terms & conditions was made by signing for the transaction on the pin pad after each trade transaction made. Because there were signs of misuse and a violation of those terms & conditions, the decision has been made to suspend trade transactions indefinitely both by regional and corporate loss prevention. GameStop will not be able to lift this suspension going forward, and we will not be able to re-instate the account or issue a new one. This trade suspension does not prevent you from making purchases or returns at our retail locations or through GameStop.Com if within return policy. For more information regarding our return policy, please visit: 
[redacted]For more information regarding our trade policy, please visit: [redacted]If you have any additional questions or concerns, please feel free to let me know.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters