Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this transaction and I show your preorder was changed to a Battlefield 1 instead of a Call of Duty and you also renewed your PowerUp account with these funds.  You will need to place a new preorder for this game.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that complications arose during your data transfer, however GameStop would not be responsible for the transferring of any data between consoles or any complications...

that may occur during said process.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I will have a new gift card sent to you.  Would you prefer to receive a physical card or a virtual card?If you have additional questions, I am here for you. [redacted]

Dear [redacted] Thank you for your comments for our company.   We have reviewed both the information that you have provided and our own records in office.  We show that you have been compensated for issues that you have sent to us.  At this time we will not be able to offer further compensation for your orders. We appreciate all information that you have brought to us. [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for the frustration this has caused you, please know it was never in our intentions to put you in this position. There was a minor delay in orders being fulfilled, however we anticipate these orders to still be delivered on time to our guests. Currently, I show that your PlayStation 4, $50 Gift Card, Last of Us Remastered and Wolfenstein: The Two Pack have shipped. Tracking for those can be found under the following tracking numbers:PlayStation 4 (1TB)[redacted]n transit, ETA of 12/5/17. GameStop $50 Gift Card: Shipped, sent to your e-mail address of [redacted]The Last of Us Remastered[redacted] Delivered on Thursday, 11/30/17. Wolfenstein The Two Pack: [redacted] Shipped 12/1, Tracking information will reflect via [redacted] Shortly.Currently, I do show that your copy of Injustice 2 is on a temporary backorder, however we expect for this to be fulfilled shortly. Because of this delay on your order, I have processed a discount on your order, refunding back $40.00.  Depending on your financial institution, it can take them anywhere between 3-10 Business Days to accept and process this.  If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I was contacted by email and the issue is now fixed.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have checked on the status of this refund.  When a gift card is used in an order and is emptied the card gets deactivated.  We have shipped a new gift card to you that should arrive very soon as it was shipped on 01/05/16.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.He didn't answer my question how can 1 be cancelled and the other good until October 2015? I was guaranteed my power up card was good until October 2015 if they made a mistake and I was misinformed that's not my problem. Also he didn't answer about my points I want my points back he totally avoided that aspect of my question.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are unable to refund PowerUp Points that are used to purchase a coupon and then the coupon used in a purchase.  You are welcome to trade this game for credit in store toward your...

next purchase.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am rejecting this response because:the face that I had to refile with the Revdex.com and they didn’t do a follow up themselves is RIDICULOUS. Then when I agreed to the terms the first time, I was under the impression that I would get compensated for the hassle of having to go through these measures, $25 is NOT ACCEPTABLE and it’s LAUGHABLE to say the least. 
Regards,
[redacted]

Complaint[redacted]
I am rejecting this response because:Hello,The gift card # is [redacted] worth $25I attempted to purchase a Yarn Yoshi - Poochy amiibo and Nintendo $5 eshop card for $26.99.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  If you would like to receive a refund for defective product please send the defective items back.  I have sent a UPS return label to your email for this.  If you are missing games from an order please provide the last 5 digits for each order along with the games so we may further investigate.If you have additional questions, I am here for you. [redacted]

Complaint[redacted]
I am rejecting this response because:I at least want you to delete the GameStop.com account. That is what I have been referencing this whole time. When I log in on the GameStop.com website, I don't want the account log in to be successful. I understand the PowerUp Rewards portion of the account was terminated, but I want the actual GameStop.com account deleted because that has personal information about me such as name, email address, phone number, and credit card information. The reason I'm pressing the issue is because this an issue of privacy and security. I will not allow GameStop to leave the account open because I as a consumer feel uncomfortable that personal information about myself would be laying around in a dormant account, which would lead to the potential of the account being hacked and my information being stolen. I strongly request that GameStop Inc. close the actual [redacted] account where the entire account where you log in to the GameStop website, not the power up rewards portion be deleted. This case will not be closed until only the directives I have disclosed in this message. I hope that we can gain each others cooperation in moving forward with this case.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Reason again I reject is cuz I should be able to do order online an not have issues. This makes me not want to be a customer anymore an to tell others I know not to deal w this company an look elsewhere. Again this is a company issue an not mine. It needs to be fixed. Especially when this is the 2nd time I have filef a complaint againt you in a yr now. U think w a person filing two complaints would help an get things fixed. Again it not my fault when stuff suppose to come out an release date changes an funds get stopped till it is released. That is when I started to see issue over a yr ago for something for ps4 the fan thing.  When kept gettin pushed back. That when issues started. Again not my fault. It your fault. So fix the issues on your end an let me be able to do orders online. It not right nor fair. To punish a customer for a company issue. Customer is always right. I know use to do retail an was in management.Re
Regards,
[redacted]

Revdex.com: District Manager, [redacted] & I spoke for approximately 30 minutes.  Super nice guy & completely understood my concerns.  [redacted] offered me the game in return @ NO CHARGE.  I declined his offer & explained that I am more than happy to pay the $14.30 balance.  I went to the store a few hours later, was welcomed by two employees, & paid for my game.  I am 120% satisfied & will use Gamestop again!  Thank you [redacted] & Gamestop for working things through.
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have been having such a terrible time trying to get the gift card that you ordered. Rest assured that I have a resolution! I have called the store on [redacted]...

drive, myself, and spoke to an associate by the name of [redacted] and explained in detail the issue. We would like to invite you to the store with your I.D. to finally get this resolved for you. [redacted] will be calling me or one of my associates at the Store Support center with your order number [redacted] to get the gift card transfered to a new card for you! That will be all you will need to do. Just go to the store with a valid form of i.d. and your order number and we'll get you taken care of. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|Service[redacted]ers

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry to hear about the dissatisfaction you've experienced with your PowerUp Rewards Elite Pro membership, along with the countless misinformation you have received from our...

stores. Please know that these are not the standards we uphold as a company when working with our guests, and your feedback is highly appreciated. I will be more than happy to help resolve this for you, and provide further clarification on our rewards program. At this time, memberships can only be purchased in our stores. I do not doubt the possibility of future and current members being able to sign up via [redacted] or renew their memberships, however this is a feature we have yet to implement due to numerous factors. Points and coupons that are issued during initial sign up are expected to post the account within 24-48 hours from the in-store purchase, however the account's online profile must be completed in order to access coupons and Rewards points. In some cases, delays may occur from this data being transmitted to the member's account. Should your account not reflect the appropriate point balance after 72 hours, it is strongly encouraged to contact Guest Services for further assistance.  Points that are earned from purchases are NOT transferable nor do they have cash value and can not be redeemed for cash value except as required by law. Like most coupons, PowerUp Rewards coupons are one-time use. In the event that a member wishes to return the products that they redeemed a coupon on, points previously posted to a member's account for the purchase will be deducted, and the points will not be reissued except as may be required by law. All this information can be referred in the PowerUp Rewards Terms & Conditions, along with the PowerUp Rewards FAQs section: [redacted]
Because we have failed to provide further detail on the Rewards program and how it operates, I do not mind offering a one-time courtesy in order to help make things right. I have credited the 28,000 PowerUp Rewards Points that were redeemed for your Pre-Owned Coupons. At this time, I cannot require your local GameStop store to provide a refund of $35.00, since as I've stated, coupons are one-time use and are not refundable, however if you would like I would be more than happy to issue that in the form of a Store Gift Card. This can either be sent to your e-mail inbox, or to your preferred address. E-mail can take up to 48 hours to arrive in your inbox, while a Physical gift card can take 7-10 business days to arrive in your mailbox. If this is something that you would like, I woudl be more than happy to arrange. Please let me know at your earliest convenience which method you would prefer. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters