Gamestop, Inc.

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I'm truly sorry for the lack of follow up or assistance that you've received regarding this matter, please know that we take all concerns very seriously and work as diligently as...

possible to address them all accordingly. I'm hoping to get some clarification on this, so that I can assist you appropriately- is this involving a transaction that you did not authorize on your debit/credit card at our Camp City Mall location? I understand that you noticed this transaction on your Elite Pro membership, however I'm unable to reference a transaction for that date on your membership at all. The last recorded transactions on your account were from 11/16 and 12/30, but nothing for 12/6. Any additional detail that you can provide would be highly appreciated, so that we can assist you or provide guidance. I greatly look forward to your response. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the replacement order has delivered via tracking number [redacted]. It look as though the carrier, UPS, had a delay between pick up on...

12/14 and delivery on 12/19. Your package arrived in Canton, OH. on 12/16 then departed Canton, OH. on 12/19. UPS normally will not do shipments over the weekend, hence the reason for the delay. Thank you for allowing us to resolve this issue for you.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Thanks for the help and I will let you know if any issues come up. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as my refund is deposited in my account within the next 10 days. If not, further action will be taken. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    Upon investigation, your order shows delivered to your address via tracking numbers: [redacted] If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I will not accept this as my resolution until I see the money back into my account. I understand that it may take some time, but I also want to make sure that your company follows through. I did check on the gift card and this time it was actually used, so hopefully this is going in the right direction. It honestly should have never gotten to this complaint, but I'm glad someone is actually going to bat for me and trying to make it right.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
It fails to resolve the issue it just a knowledges the problem
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear about this. It appears that this was pure system error on our part. I have processed a GameStop Virtual Gift Card valued at $50.00 to be sent to your...

e-mail under order #[redacted] You can expect to see this arrive within 48 Hours. I would like to advise that if it's been past the provided time frame and you still have not seen the gift card arrive in your inbox, then to please let me know at your earliest convenience so that I may continue to assist you until this is resolved.If you have any additional question or concerns for me, please do no hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]I'm truly sorry to hear about this. At this time I'm unable to provide all DLC for Call of Duty Black Ops 1 & 2, because this was not included in the purchase of this game, however I'd be more than happy to provide you a GameStop $50 Digital Gift Certificate for the inconvenience and frustration this has caused you.This has been processed under Order [redacted] and you can expect to see this arrive within 48 hours. I would like to advise that if it's been past the provided time frame and you still have not seen this arrive in your inbox, then to please let me know at your earliest convenience so that I may continue assisting.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This item it well outside of GameStop return policy, however Sony has a one year manufacture warranty.  We recommend that you contact Sony about this defective system.If you have...

additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Thank you they have replaced my IPad

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration this issue has caused you, and for the amount of time you've spent trying to get this resolved with no result. I will be more than happy to...

resolve this for you. I have processed a full refund for $60.00 to go back to your [redacted]. Depending on your financial institution, it can them anywhere between 3-10 business days to process this, however I would like to advise that if its been past the provided time frame then to let me know at your earliest convenience so that I may assist you further to ensure your refund is received. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is unfortunate that you experienced two separate issues with two separate orders. We apologize for the lack of assitance you received for your digital game purchase. I was able to...

process a refund as of 12/15/16 back to your original form of payment for that specific order.the issue pertaining to the late arrival of youre physical copy of [redacted] game was due to an extreme backorder issue we experienced at that specific warehouse. I have refunded you for the shipping charges to help you recoup some of the headache you had with this.If you would please allow 7-10 business days for that refund to post properly in accordance your financial institution.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been having a hard time with this. If you would please respond by rejecting this resolution to let us know which games specifically that are defective,...

we should be able to assist you properly. If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
 Well first of all thank you for getting back to me and thank you for finally telling me the truth I still don't understand why your company lying to me for weeks for some reason   But the information you provided is still very vague and I have follow-up questions so some random company that you don't know who they are made a comment about me somewhere in some database and this is why you can't ship my orders to me? I'm just trying to make sure I understand is that what you're saying   Can you give me the name of the database maybe I can reach out to them because I've been ordering online for most of my life and I've never had any major issues with any retailer so I don't know what they could've possibly written that would stop your company from shipping to me what exactly did they say? Did you fix the issue did you remove the  comment did you contact the company who runs the database and tell them that it's messing up your customers orders I mean I still don't know if this is fixed if I place another order and this is not fixed it's going to automatically cancel it again I mean that's pretty clear is it possible for you to give me more information I would imagine this would be in your best interest if this company is stopping your computers from  processing customers orders that seems like that would be a big issue for your company you're losing out on money and like I said I've never had any issues with any retailer so I don't know what could possibly be written in this database are you able to give me more clarification did you fix the problem? If not how do I get a hold of the company so maybe I can reach out to them 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]I didn't receive any type of correspondence from Gamestop in regards to this matter. If I would have, then I would have been contact to respond to the DM directly.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that some of your orders were cancelled because of the high traffic and duplicate orders placed on certain items where it is specific to the "one per...

household" guidelines. A decision was made to keep an eye on your future orders to ensure it go through properly. Please feel free to attempt another order!If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
[redacted]
[redacted] I will talk to game stop but and resolution may be satisfactory to me I have wait til it is implemented to say for sure.

Again that is not SOLVING this issue! I payed you for a service. I have yet to receive my services!! How can you sell something and only give half of what was bought? And then say oh sorry can't help you!! You can refund my account the 50$ value that is missing!! Or provide me with the 50$ servicesRevdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The attached pdf doesn’t show what triggered the ban, but that I was a great customer that traded a lot of items to GameStop to which GameStop sold at a huge markup, plus that history is as you said, here nor there as corporate decided it was not a violation, lifted the ban, and sent me a gift card during the holidays thanking me for my loyalty.  The HTC promotion was not taken advantage of, I only traded in a single system toward it and two days later the base price dropped and I was banned. One time use isn’t taking advantage! You said yourself the terms were not clearly outlined. You are wrong about the 40%. Ask [redacted] he helped and was great. The register applied 20% and the manager adjusted it and gave the free game due to a system error, without any arguments.  You are mixing up two promotions, I was merely referencing the 60% boost as an example that YOU do not limit promotions to one per customer as I could have traded 6 games one day, 8 games the next and the registers would allow it. I am trying to have a dialog here, you are merely repeating that I broke an undisclosed agreement and have yet to outline a specific policy that was violated. You say that you reserve the right to stop a promotion, that is true, but that means for everyone, not just a single customer and the promotion was not stopped. You clearly knew the price was dropping so you offered the promotion to sell more systems at 800 before the 600 adjustment. I just happen to be on top of market trends and got banned for it. The fact remains, GameStop clearly is in the wrong here. Good luck with that business model. Play trade Save repeat (it is still live and advertised)[redacted]
Regards,
[redacted]