Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  I was able to resolve the issue with a brick and mortar gamestop store.
Regards,
[redacted]

Dear [redacted]  We are so sorry to hear that you are still experiencing issues with this order! I would be more than happy to clear this up for you. Upon investigation, it looks as though the double pending charges are still on those gift cards. I was able to apply the appropriate amount of funds to the 3DS order and clear off the pending charges. In addition, the secondary order you supplied had a gift card on it that was used already with the 3DS order. Unfortunately, there wouldn’t be enough funds on the second order 4170419105628071 to complete it. I have added gift card ending 7423 to that order in hopes it will fund the order properly. As of now, the order looks fine and there shouldn’t be any mishaps   Your orders will have the following gift cards (last 4 digits provided) as payment: [redacted]: (3DS-already shipped/completed)             [redacted] (Pre-order)             [redacted] Your remaining balance on gift card 7423 will be $67.65. We appreciate your continued patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I didnt completely agree with having to go to Corona. I informed him that me making the trip would be extremely difficult for me b because of the distance and is completely out of my way... I do find it inconvenience that it is I who has to make the effort to make it to the store for the error, that I did not make, to be resolved.  What I told him was that I would attempt to make it but I DID tell him that I dont even know when I can. I dont understand why it cant be resolved without me HAVING to go to the store. How irritating.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
[redacted] I appreciate your response and am grateful for the return of the points, which makes me whole in all things considered. Though I will not return to your [redacted] location, you have provided me good service at locations near where I work. Though I do not expect you to issue me a gift card on top of the points, I’ll admit that I would likely give the membership and GameStop another try in return for my efforts and time spent on this. Otherwise I’ll likely just covert the 28k in points to PlayStation Network gift cards on your site and use the points that way. If you wish to, you can send any extra gift card you desire to my email. Please let me know either way, but I am satisfied regardless with your response with Revdex.com. For your reference, I’ve been in communication with your feedback department and have still yet to hear from the District Leader as they promised - they received this complaint about 4 hours before I went to Revdex.com.Thanks again,[redacted]
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  At this time, we do not have the inventory to ship you this figure. The [redacted] is no longer in stock due to the limited quantity, this item was while supplies lasts. Upon further research it was discovered that you were informed that we will attempt to ship this figure to you should inventory prove in stock. But alas, we were not able to fullfill your request. I will be refunding you $20 so you may purchase this item at your leisure. Please allow 7-10 business days for the refund to post to your account.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  These games were marked at a lower price due to them being display copies,  but the copies that you received have never been used.  If you would like to return these items I can send you a shipping return label, the return of the items will be of no cost to you.  Please reply if you would like to receive a return label and full refund for these products.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:I never received my package! I refuse to let Gamestop keep my money because they chose to use the carrier that they did. Whether this is the fault of [redacted] or Gamestop I really don't care. It is up to Gamestop to refund me since THEY are the ones that never got the package to me. I will write a new complaint every single day until I am refunded since Gamestop is essentially stealing my money since I never receieved the package that they supposedly sent. As soon as they refund me I will stop my complaints and never shop with their terrible company again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I have rejected because I have submitted a picture from the magazine that says it expires October 2015 so what you are saying is incorrect. Now I lost my points because of a mistake on gamestops behalf not mines. I want my points back.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have issued a refund for this order.  Please allow 3 to 5 business days for this refund to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I have personally notified the district leader that oversees the store in question about the incident that took place and a request for assistance to resolve the matter. You can expect...

to receive contact from them within 72 Hours, however if it has been past the provided time frame please do not hesitate to let me know so that we can assist you further.If you have any additional questions or concerns for me, please do not hesitate to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute because I have already talked to the district area manager, as well as the store manager, Tanya Montoya, I was ridiculed and laughed at and I was not offered a suitable solution to resolve this issue.  For this reason, I would like a direct course of action to compensate me for my loss. 
Please enter your reason(s) for rejecting the business response below.
Regards,[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. The request for the refund on shipping was submitted but I wanted to check with you to see if you would prefer a digital gift card instead of a physical gift card.Digital is e-mailed to you...

and takes up to 48 hours to arrive, while physical is mailed to you and can take 7-15 business days. Please let me know which option would work best for you, I will gladly set that up, and reply to you letting you know when to expect the refund. If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   It is unclear why you would have needed to pay more postage for this package but we would very much like to clear this up for you. If you would please send us a copy of the...

receipt we may be able to investigate further. You may respond by rejecting this resolution and possibly attach a copy of the receipt. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    We have looked into the issue for you and have refunded the points in total of 25,000. You still have one of those coupons in your active offers which is set to expire on 11/14/16....

Feel free to use said coupon at your leisure. Rest assured that GameStop would never do something with deducting your points without informing you first. We apologize that you did not recieve that email. Your hard earned power up rewards points have now been added back in full. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst.  That phone number will be [redacted]  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have looked into the information that you provided and show that you have two different accounts with the same information.  This issue may be causing your difficulty in logging into...

your account.Basic Account: [redacted] [redacted]Basic Account: [redacted] [redacted]If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted][email protected]@[email protected]...⇄

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, we were able to determine the package was abandoned by the carrier. I have now refunded the Trade card used to fund the order for the $34.99 plus $7.50 shipping for...

you. This credit is immediate if you wish to use the funds. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good Morning [redacted],Thank you for your response.  I still show that this card ([redacted]) has a Working Balance of 306.80.  I am unable to fix this issue without you first going to a GameStop store.  Please go to a GameStop store and have them call their store dedicated hot line in order for us to transfer the funds from this defective card to a new trade card.If you have additional questions, I am here for you. [redacted]