Gamestop, Inc.

Complaint: [redacted]
I am rejecting this response because: The situation has not been corrected. My updated contact info is [redacted] and [redacted] I filed the complaint with the Revdex.com with this information so I am able to be contacted. The number and email both work. Used the old number in the survey I sent out because that's the number linked to my gamestop account. Please call or email. Either is fine. Thank you
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.    It is most unfortunate that you were unable to obtain these bonuses at the pick-up time. When GameStop is able to offer a bonus, such as the key chains, they are usually in...

limited supply and are a first come first serve basis. When an advertisement goes out offering a preorder bonus, it is always encouraged to reserve the title as early as you can to better your chances of obtaining a bonus. It is always encouraged to keep in touch with your local GameStop store to ensure the proper information is provided. These items are “while supplies lasts” and are very limited to the quantity of bonuses we are able to provide. We apologize for any inconvenience this issue may have caused however at this time we do not find any false advertising in this case. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please call me or email me at [redacted] after you review the photo of the original receipt and info of the Xbox. Of how we can get it restored/ wiped clean as it should have been before sold.Purchase date:[redacted]Sales associate[redacted]Store:[redacted]
[redacted]
[redacted]Receipt #:[redacted]Xbox360 system black 250gb<g $154.99909230. 909/000S#[redacted]Disc:30.00 promo# [redacted]Feed back#[redacted]Debit#ending in[redacted]Total for full receipt:$212.83Regards, 
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  There were no orders completed when you were attempting to create these orders.  The charge that you see is pending only and will not finalize  as our system will not collect...

on the funds.  If you still see these charges in 3 business days we recommend you speak with your financial institution.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that your order was shipped on December 2 which was within our 24 hour processing period and the order was delivered on Thursday December 10.  This order was placed with Value...

shipping, the processing period for all orders is 24 hours and then shipping time is 5 to 10 business days with value shipping.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Thank you for all of your time.  
Respectfully,
[redacted]

Dear [redacted],  We have notified the district manager of the store in which this issue has taken place. Please allow the district manager time to contact you and provide a resolution for this matter.  If you have additional questions, I am here for you.  [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  There were three separate packages with GameInformer Magazines.  The magazines ranged from the middle of 2015 to January of 2016.  Please reply if you have not received all of these packages.If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you....

[redacted]|Revdex.com Liaison| GameStop | Service Matte

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been having such a hard time trying to get a replacement going for this game. You most definitely ordered a brand new copy but for some reason it...

sounds like the sending warehouse had shipped you the used copy. I would like to thank you for bringing this to my attention. I have issued a replacement copy of Triforce Heros, order number: [redacted], to be sent directly to you on 2-day shipping as well as issued a $21.39 to be credited to your original form of payment as a courtesy and an apology to you for the hassle you have had to deal with. Please allow 7-10 business days for the refund to post in accordance with your financial institution. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded the shipping cost for this order.  Please allow 3 to 5 business days for this refund to process.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  As this order was done well over four months ago, we recommend that you dispute these charged with your financial institution and you state this is fraud.  All fraudulent charges need...

to be taken to your financial institution to help prevent further fraud taking place on your account.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I don't believe I can since I purchased the gift cards from one of your authorized carriers called gift.com.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.They simply pushed my complaint to the district manager, it is not resolved at all.
Regards,
[redacted]

Good afternoon[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  I have personally notified the district leader that oversees the store in question about this experience and of your request for further assistance. You can expect to be...

contacted by them shortly; however I would like to advise that if you have not been contacted within 3 business days then to please let me know so that I can assess the issue further.If you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attached a Word Document with the Serial Keys for the purchased games from your PCD account.  Please note the items listed in red will be refunded via a Check sent to your...

listed mailing address. If you have additional questions, I am here for you. [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  This order will be cancelled after the order is not picked up on release day.  You will not be charged any amount unless you go to the store to purchase the item.  If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have sent you a copy of Harry Potter and the Order of the Phoenix.  You should receive this game no later than Thursday.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I can issue you a refund for these two items, the total will be $20.  Would you like a Gift Card or a Corporate Check for this refund?If you have additional questions, I am here for you. [redacted]

Dear [redacted] Please do let me know if that proves unsuccessful but rejecting this resolution. You most certainly can have another year added onto your subscription. I was able to update your subscription on my end and your year will be tacked onto the ending of your current subscription. We appreciate your patience and thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters