Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show received an email from my District Manager and they state that were able to assist you with this issue. If you have additional questions, I am here for you. [redacted]

Hi [redacted]No settlements or charges have taken place on your payment method, only an authorization. This authorization should fall off within 3-5 business days, however if you would like to expedite that process, we recommend contacting your bank to dispute the authorization. Should your bank need...

any additional detail regarding the cancelled order, GameStop will be more than happy to provide them with that information. At this time, GameStop will not be providing the desired settlement of this complaint, as there are no factors that warrant it. Please do not hesitate to let me know if you have any questions or concerns,Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I actually have gotten great response since yesterday so kudos to Gamestop after this initial snafu.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Manager of this online store in which this issue has taken place.  You will be contacted by them shortly.  As this item was purchased in a GameStop store, this issue needs to be resolved in a store.  You are welcome to ask the District Manager if you may visit a different store for this return.If you have additional questions, I am here for you. [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    All of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor. First, the new copy of the game...

(disc/cartridge) and any sensitive materials (downloadable content) ares taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representation. New copies of games will always have at least one “gutted” copy on the sales floor and preowned games will usually have two copies. Our new games are still new even though we have to open one copy to represent it on the sales floor. This policy was put in place to best represent what is in stock at that location. We apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy.  Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possible. Our policy and sales tactics are vastly different for a collector’s edition game or for a game that contained special downloadable content.   The manufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being opened. While we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves. Luckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouse. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I found something to purchase at my local store, so I used my gift cards there.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
Hi,Upon looking on the website, I see the digital download version is still available, which is essentially just a PC Steam code, correct? Here is the page I am looking at - [redacted]. I see that the physical edition is indeed sold out. But as you may know, physical PC games come with codes to activate the game on Steam, which is the same thing as the 'digital download' option. I'm not asking for a physical game again (because the code might be in use before it ships again). I see the digital download option is still in stock. All I'm asking for is a valid steam code for Doom (2016) on PC, which your website shows is in stock at this time. To reiterate, I ordered Doom (for PC) as a $20 deal and end up getting squat because someone stole the Steam code embedded inside before shipping it out. I don't understand why I am getting the run around. After getting a valid code, I'll be happy.Thanks for reading.

Complaint: [redacted]
I am rejecting this response because:my money was stolen and gamestop is refusig to refund me. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
FFS my girlfriend and I have changed the account name to be: First name: [redacted] and [redacted]   last name: [redacted], *by a store associate*, because she is sick and tired of having to talk to your customer support whenever we have to do ANYTHING associated with your company. It seems like it doesn't matter if we use her card or mine, we always have to jump through some kind of stupid hoop. So this just proves, once again, that your company is failing us. The account is under both of our names but let me spell hers out for you, [redacted] Mo'on.Order Number: [redacted]
Also, I will GLADLY upload pictures showing exactly how badly my product was damaged, AND the envelope with the shoe print on it, and how blackened the manilla envelope was. Like it was just left on the dirty floor of the warehouse, for who knows how long, before they decided to finally pick it up off the ground and use it to ship my product, but not before they played F[redacted]ing soccer with it first.The reason why I get THIS upset, is because EVERY. TIME. we have ordered something from your company (online specifically) it comes to us F[redacted]ed up. The ONLY reason we have ordered the things online from you that we have, despite the problems we have had, is because it's the only way to get said item. Every time we've had to order online, I cringe, because I just know it's going to come damaged, like somebody beat the [redacted] out of it with a baseball bat before sending it to us. Then you know what? It always. comes. damaged. not even like a little scuffle, it's always severely damaged.Where are your QA teams? Why is it always such a B[redacted] to get anything resolved by you people? Why does it ALWAYS have to come down to reporting you to the Revdex.com to get ANYTHING done? Why is there no one out there that polices you, so to speak? I thought there were laws preventing companies from having monopolies in any kind of industry. That way you can't afford to be lazy and just not give a damn when something goes wrong on your side or charge whatever price you feel like for anything. And don't give me any BS that you don't have a monopoly, aside from GAME which is based in the UK, I can't think of another specialty gaming store out there. You have no direct competition which has let you become complacent and get away with selling USED games, for damn near NEW prices.God, the more I talk about your company the more i'm getting mad about it, so I'm ending the letter here.Regards,[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Store #:Date of Transaction:Register/Transaction #:Amount Disputed:Was a Pin Used During Transaction Y/N?:Last 4 Digits of Card:Any information you...

can provide will help us resolve this issue.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your order was cancelled due to shared information for a previous transaction with a different retailer.  We do not have name of the retailer or the exact issue.  We have reviewed your information once again and will except an order if you place it again.  There is no further information for this cancelled order.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your case was reported to our banking department on 3/6/17 by your local GameStop store and still falls within our 7-10 business day time frame. That being said, I was...

still concerned that the case had not been worked yet so I personally have contacted the team that will take care of this asking for more information. The very moment I hear something I will reach out to you as soon as possible and let you know what the resolution will be. This will normally take 1-2 business days. We thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:The advertisement did not state the supplies were limited. I feel it should be replaced with a different character. 
Regards,
[redacted]

Dear [redacted] We apologize for the confusion. There was no Revdex.com complaint filed but there was a store issue complaint filed. I was able to locate that and discover that the district leader had attempted to contact you via the phone number provided but it kept stating that it was not a working number. I confirmed that it was the same number as on this complaint. I have reached out to the district leader and asked him to send you an email at the provided hotmail account.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that this gift card was sent electronically to the email addresss: [redacted].  If this gift card was not recieve we can replace or refund this order....

 Would you rather receive a refund or a new virtual gift card sent?If you have additional questions, I am here for you. [redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company.    We apologize that you received copies of this game in unfavorable conditions. We would very much like to rectify this situation. If you would please visit your local GameStop...

store with the copies you have received in order to return them, we will immediately process a replacement or a refund. The store you go to will need to call their Store Dedicated Hotline for assistance with this. We will also make sure to get in direct contact with the warehouse this will be coming from to guarantee the new copy sends out. The in-store process should only take 20 minutes max unless our call volumes are higher than normal.  The two copies you received will then be returned and one copy will be sent to you as soon as possible. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.There is no error with PayPal (or knowing how to refund the correct account )when they submitted a second charge on my account. In answer to their question, - a dispute has been opened through PayPal. I would like my money returned and they need to handle it with PayPal and make me, THE CUSTOMER, aware of the resolution. 
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there seems to be a shipping error with that one item on your order. I am currently working with the appropriate teams to get the item canceled on your behalf. As I am...

investigating, the date is 12/26/16 and currently majority of our corporate office is closed. The investigation will be reopened 12/27/16 and we will be sure to refund you for the price of the WiiU. If you would please head to your local GameStop store they will be able to assist with returning the games you were sent and make sure the refund is issued. Should you encounter any issues, please advise the store to call their store dedicated line with your order number in hand. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  The card issuing company states that your card was sent in the mail on 8/31.  If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, the refund request was processed as of 4/18/17 by an associate here in the corporate office. Please allow 7-10 business days for the refund to post in accordance with...

your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters