Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your information on our verification server and found an error.  We have since fixed said error and your should be able to place an order within 48 hours.If you...

have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11006959, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The Amex card ending in 5101 that made the purchase is in my name alone. You may want to check your records no power play points were awarded for this purchase. Also the police have requested the receipt be sent to them that letter is attached and they never received it either.  Do tell me why GameStop refuses to cooperate with the police department and with the person , me, who paid for the item? I have the credit card statement to prove I paid for the item regardless of the name on the " rewards program card." I have no problem alerting the media if GameStop refuses to furnish myself, my husband Dijon Thomas or the police with a receipt by close of business on Friday. My husband Dijon Thomas is right here with me and has called customer service and went to the GameStop store and has also been denied the receipt, check your notes from our numerous calls to customer service wr have them recorded. Better yet give us a direct email address and/or fax number to you and we can send whatever proof you need government issued ID, bank statement, marriage license. Instead of this vague non helpful response. Please do your job and resolve my husband and my issue. Check your ratings on your website your customers are rating you as 1 star for this reason, the run around and red tape.
Regards,
Latoya Williams

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] i do appreciate the insight that was given. The physical gift certificate will suffice. Thank you very much

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11641243, and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]  Gamestop needs to contact me by phone immediately as this issue can not be resolved via emails.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  The tablet that you are requesting at a lowered price was on clearance and is now out of stock.  The item that you ordered will be available online as soon as possible for the previous...

price, but at this time we do not have an Estimated Time of Availability.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]We understand how this issue was frustrating for you and apologize for any inconvenience. Since we were unable to ship the Green Lantern figure, we were looking into shipping you another figure as a courtesy however, since I am unsure which figures you would already have, a decision was made to provide you with a partial refund in order for you to purchase the figure of your choosing. If you would please allow 7-10 business days, a  refund of $13 should post in accordance with your financial institution.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Here is the screenshot I took of your site that day. Let me know if you can see it okay.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thanks for your help!
Regards,
[redacted]

[redacted]My apologies. It seems that there may have been a disconnect between [redacted] and GameStop. We definitely intended to give you this refund, as we received the returned game and had pushed it through to your [redacted] account. I am unsure of where [redacted] is getting information that we were denying this balance. Unfortunately, because there is this rejection, I don't believe [redacted] will accept a reauthorization of a refund. If you would like, I would be more than happy to mail you a corporate check instead, which can be cashed or deposited into a checking/savings account. Since these do go through postal mail, they can taken anywhere between 7-15 business days to arrive. Please let me know if this alternative works for you, and I will happily get in contact with our Accounts Payables department to get this arranged.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have not received any emails from you.  Can you please reply in the Revdex.com form with the information that we have requested?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of Gamestop, we apologize for this poor experience in association with our company.   This order was placed for a reserve item in advance.  We package all reservation orders in advance in order to send to our guests as quickly as possible.  Your order was packaged and on a truck on June 21 and it was picked up on a UPS truck on June 22. We list our website the policies of preordering with GameStop.com where you can find the policies of shipping and processing of our PreOrdered items. Payment Processing Your credit card will be charged only when your order is processed. In some cases, we will process your order and authorize your credit card up to 10 days before the release of the product. This allows us to get the product to you faster. We are happy to return and refund this order if you no longer wish to have this item.  Please reply if you would like to return this order so we may send you a free return shipping label. If you have additional questions, I am here for you.  [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that your items have delivered as of 12/19/16 via tracking number [redacted] It shows it was picked up by UPS the day after the replacement...

was created for you and then delivered. We thank you for allowing us to resolve this for you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed your account and have retrieved the codes from your account.  There were two codes that we will refund you for.  Please see the attached sheet for the details...

of your codes.  Would you like to receive a check or a gift card for your refund of $32.98?If you have additional questions, I am here for you. [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry to hear that this issue has been ongoing for you and still have yet to receive assistance. I'll be more than happy to get this resolved for you. If you do not mind,...

would you be willing to forward those proof of purchases over to [redacted] Once I have those proof of purchases, I will gladly work on processing a refund for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken with one of our agents about your issue and he states that you were taken care of and that this issue is resolved now.If you have additional questions, I am here for...

you. [redacted]

Hi [redacted]Unfortunately I cannot provide specifics on how many were allocated to our website and our stores, as we do not have complete visibility to that information. We strive to give all guests an equal opportunity to take advantage of a sale or promotion that we offer, however even if inventory were plenty, we cannot gauge how many guests will be shopping online and in our stores for that particular item because that's a factor that's unknown until the sale itself goes live. Lastly, all Black Friday promotions for Thursday. 11/23/2017 went live at 11:00 PM CST on Wednesday, 11/22/2017. I hope that this was able to provide more insight. If you have any additional questions or concerns, please feel free to let me know.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters