Gamestop, Inc.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have been experiencing so many issues trying to get a resolution to this issue. I have issued a refund for both games and the shipping for those two which...

actually comes to a total $46.35. You might see them as two different credits to your paypal account as I had to adjust those refunds separately. If you would please allow 7-10 business days for that refund to post in accordance with your financial institution. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
However, I will never again take my business to a GameStop again. If it was not for the Revdex.com I would have never received my money. The fact I had to email so many times and that GameStop does not have a number to call for more help is ridiculous. GameStop needs better customer service.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
GameStop can do better This is the first time I have ever made a complaint via Revdex.com.org but there was a true lack of follow up and very poor customer service.  Hold time on the phone was horrible and email response was non responsive.  The profit on video games is high more people to help the online customers is needed.  I will not recommend others use GameStop and the $200 I spend yearly will now go to other GameStop rivals.I got my game although it missed Christmas thank you for looking at my Revdex.com claim as you did fix my issue.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The order was canceled by your company again when paying with paypal and when trying to use the code after it was canceled it said the code would not apply to the 1 year membership. Can you make work again or get a different code. also I think the problem is the amount sent to paypal since it differs from the amount on the order. Plus even after the order was canceled the charge is still pending on paypal. Either way I guess I would be willing to try a direct payment to your company. I double checked the card had available credit.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  We don't want the funds put  a Gamestop Card we would like the money back. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.You keep saying the same thing over and over again.   What have you found so far?  What is the eta for a fix?  Do you even have any clue what is going?   I need something more than "trust us we are working on it"
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information so we may further assist you.Location of the Store:Date visited Store:Employee You Spoke with:If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  Your replacement order is currently packaging for shipment and shall be received with Overnight Shipping.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:This is a little frustrating, since it did come from concern about security issues for my payment history information, but I will let it go.  I've taken my payments off of that account and I will just ignore this for now.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Thank you, hopefully I receive a response this time.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I am still waiting for the gift card it been over 48 hours so I think it be best that I get a $100 gift card add to the $50  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Here is the information you requested: [redacted]I was once again sent used merchandise in tattered disgusting condition, advertised as "NEW".
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your account and found no evidence of a 20% off coupon during the time frame you described.  Can you provide screen shots for or an email with this coupon in it?...

 If you have additional questions, I am here for you. [redacted]

Dear [redacted]I was able to create an order for two new digital gift cards to be emailed directly to you. You might receive a few emails though. I created the order originally for one gift card then remembered that you stated you sent them to two different people. So I have now cancelled that original order and created a second one. Please allow three business days for that to process. You should receive an email with two separate gift card numbers and their respective pin numbers. Please let me know if you do not receive this email with to separate gift card numbers.  If you have additional questions, I am here for you. [redacted]Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
Tis is the same thing gamestop has been saying for over a month.. there is no reason my money should not have been returned by now .
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]The online order was refunded as of 1/30/17 and would not reflect immediately as it must go through the proper channels. The refund normally posts successfully on our end with the first few business days and the remaining days will depend on your financial institution. Please respond after the first 10 business days if you do not see your refund reflected. We thank you for your continued patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because: it is not a promise of resolution.  While I appreciate that GameStop replied at all, they are only offering to "look into" the problem, and not fix it.  
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Our records show that this gift card was mailed out to the address listed: 1289 E ST. APT 6, Upland CA 91786. Unfortunately the gift card was returned to sender due to the address being reported as invalid by the courier services. A representative of ours had attempted to reach out shortly after receiving the gift card to correct the issue, however they did not receive a response. Since there seems to be some difficulties with delivering physical product, if you would like we could arrange a digital gift card to be sent to your preferred e-mail address. Our digital gift cards arrive within 48 Hours of being processed and are able to be both redeemed in-store and online. I would love to get this resolved for you entirely! Please let me know if this option works for you, and I will be more than happy to get it arranged. I look forward to hearing back from you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
The order was never processed because you hung up on me. The order I placed later will be my last purchase unless GameStop proceeds with some sort of compensation for my time. I refuse to allow anyone treat me the way GameStop has and your response is even more of a slap in the face. GameStop has done nothing but lie, be disrespectful, and waste my time. I only made my last purchase because I had depended on you guys and didn't allow myself more time to go somewhere else before I needed that birthday present. An apology would have been good enough from the first of the four, now five, people who I have had responses from. I expect more from my employees and I'm sure that corporate feels the same way. I have been fortunate enough to see my business grow and prosper. Our principles are that of the highest integrity and genuine customer care. Our customers are primarily customer referrals, something GameStop will not be getting from me. I am highly disappointed in this service. I will decid
[redacted]