Gamestop, Inc.

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I regret to hear about your dissatisfaction with our purchase. I have personally notified the district leader that oversees the store in question about this experience, and of your...

request for additional assistance. You can expect to be contacted by them shortly. If you have not heard anything within 72 business hours, please let me know at your earliest convenience so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed a refund for this order.  Please allow 3 to 5 business days for this to reflect in your account.If you have additional questions, I am here for you. [redacted]...

[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company. Our records indicate that the full amount of $61.55 was charged to the credit card used with the order. The gift card that you attempted to use has a balance of $50. We will be happy to...

remove the $50 from the gift card and refund them to the credit card used on the order at your request. However, you must return all items if you intend to receive a full refund and keep the gift card balance in tact. Please let us know how you wish to proceed.  If you have additional questions, I am here for you. [redacted] [redacted] * [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
If youre here for me id like a phone call from you or you to provide a number for me to call you

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We processed a refund for this order on 01/22.  Please allow 3 to 5 business days for this to reflect on your account, if you are having issues with view this refund we advise you...

speak with you card company.If you have additional questions, I am here for you. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I want to assure I will not be charged again if you change the order. Given my recent experience I do no have much trust in GameStops business practices. If you can assure I will not be charged again and assure that this Switch bundle with the neon blue/red will ship by the given date, then yes I would like to change orders. I would also like a separate confirmation email of this order if this change is made. Please advise regarding my questions about the charges and shipment time before changing any order. 
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have refunded the full amount of this order on July 9.  You will see this refund in 3 to 5 business days in accordance with your bank policies.If you have additional questions, I am...

here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.Once again, this does not resolve the issue.  Please refer once again to my previous responses for my complaints on this order as you are only listing the ship information and return policy and not addressing my issue especially with the lies on the call I had with the representative and supposed manager.This order was not processed as I called immediately after confirming that my item was never processed on my initial contact with your customer service.  I will not reiterate items you can re-read in my previous responses.  Within that 30-40 min hold time of calling back, your rep is trying to tell me that the item was packaged and ironically while I was on the call, the UPS rep came and picked it up.  Within 30-40 mins of my call back when they realized they never originally properly processed my order.  My card was charged inappropriately and item processed per your ordering system notification and shipped almost 24 hours later and given a tracking number.  Again, re-read my previous replies.On top of all this, I had to go out of my way and travel to a store to return this to ensure your company doesn't cause another issue especially with your horrendous hold times.  The store associate said their system was showing to refund via a gift card even though I had proof my card was charged.  They couldn't put it back on my card and had to offer me cash as an alternative after the discussion of this situation.  You have all the information in these responses.  If your response is to reiterate that the item can be returned, my response will be to reiterate to refer back to my previous responses.  Instead of avoiding the obvious issues, I would like to see what is being done to prevent and resolve these issues.  It seems after my research that I am not the only one who has experienced phone reps lying about order information.Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  we apologize you were forced to go elsewhere for your purchase. We hope this issue does not deter you from making purchases with us in the future and we hope that your next order is less stressful. Thank you and have a wonderful day If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Good afternoon, [redacted]Thank you so much for clarifying that for me, it is truly appreciated. SKU [redacted] is the product ID for the subscription of the Game Informer Magazine. This subscription is included in the Elite Pro Membership, and makes up half of the price of the Elite Pro Membership, which is $29.99 before tax. The subscription has a value of $15, and may not be cancelled for refund or opted out of from the membership. This information is can found in the Terms and Conditions of the PowerUp Rewards Program, which you can find at: https://login.gamestop.com/Home/Terms. If you do not wish to have this subscription, we can cancel the subscription to prevent it from being mailed/e-mailed, however a refund cannot be provided. If you wish to receive a refund, contacting your local GameStop store to inquire about returning your PowerUp Rewards Elite Pro membership is recommended, however all benefits of the Elite Pro membership will be lost. If you have additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.This gift card is not mailed physically with the console, but instead sent digitally to your e-mail. Since it appears that you have yet to receive this gift card in your inbox, I have...

processed a replacement gift card under Order [redacted] This is no additional expense to you, and you can expect to see this arrive in your e-mail within 48 Hours. If it has been past the provided time frame and you still have not seen it arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted].|Revdex.com Liaison| GameStop | Service Matters

I filed a complaint with the Revdex.com, ( complaint ID [redacted]) The store It happened at was [redacted]The date was September 7th, 2015The transaction number is [redacted] ( this was the only one I have, since I never received a receipt for the two transactions before that, where the person at the register told me that I had to swipe my card again.)The time I believe was around 5 in the afternoon ( receipt is old and I cannot make out the date)Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted]
On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Gift Card Numbers:If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Phone Number on the PreOrder:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. A husband, wife, or other family member living at the same house should be able to make a purchase from the Game Stop website without triggering a fraud alert when the address on the credit card matches. Your fraud alert system needs updating. There should be no issues so long as the buyers address matches their account. Are you telling me that in the history of your company parents to do not routinely pay for their kids purchases on your site, while the membership name is in the name of the kid, or other familial scenarios like this? You must be inundated with this issue, if that is the case. How can rejecting customers orders be more profitable than allowing their family, with the same address information, to pay for goods? I get that you have unblocked the account. I'm just trying to figure out how individuals in my house are supposed to place orders without being blocked again. We are a family. We use the same devices. It's going to happen. Address matching should be the ONLY issue when placing an order.
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed this order and show that this order was cancelled due to a payment issue.  We are unable to reinstate this order or match the price due to the issue.If you have...

additional questions, I am here for you. [redacted]

Good afternoon, [redacted] I received an update on this shipment, and have been provided a tracking number from [redacted]. Your shipment can be tracked with [redacted] Tracking #[redacted]. Currently, the item is in transit and has an ETA of Tuesday, 12/5/2017. I would like to advise that if it's been past the date and you have not seen the item delivered, then to please let me know at your earliest convenience so that I may assist you further. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted] [redacted].|Revdex.com Liaison| GameStop | Service Matters