Gamestop, Inc.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  You have been refunded for the items you received and the District Leader should have reached out to you about your issues.If you have additional questions, I am here for you. [redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Please visit the website [redacted] for anything regarding the rebate you were supposed to receive. If you have additional questions, I am here for...

you.[redacted]|Revdex.com Liaison|GameStop|ServiceMatters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.   Unfortuantely, downloadable content is non refundable. I apologize for the confusion with your Microsoft currency. The mothod of which Microsoft chose to do game downloads via...

retailer is by purchasing xbox currency to be used on the marketplace to purchase the game. It is unlike the Playstation option where you would get a full game download. It is regretable that the amount of currency you purchased would not have covered for tax, but as you have already redeemed the code we would not be able to refund you the amount purchased. If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry for the frustration and trouble this shopping experience with us has cased you. As a company, we strive to make each visit as smooth and pleasant as possible...

for our guest and I cannot apologize enough that this was not the case for you. Please know that it was never in our intentions to put you in this sort of position. I have personally notified the district leader that oversees the store in question about this experience, and of your request for further assistance. You can expect to be contacted by them shortly, however I would like to advise that if it's been past 72 business hours and you still have not received any contact, then to please let me know at your earliest convenience so that I can continue assisting you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, a replacement order was created and shipped out via tracking number [redacted] We apologize for the delay in response however, we see that this issue...

is now resolved as your package shows delivered by UPS as of 3/3/17. We do not see that the defective game was shipped back but please feel free to bring the defective copy to your local GameStop store for a return. you would not be owed any funds for this game as a replacement has already been sent. Should you encounter any issues please inform the store to contact their Store Dedicated Hotline for assistance.Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the misinformation you received regarding your order during your visit at our Copperfield Shopping Center location, and for the frustration it has caused you. Free...

2-Day Shipping is exclusive to GameStop PowerUp Rewards Elite Pro Members with a minimum purchase of $35. Since your membership is Pro Tier, and not Elite Pro Tier, the free 2-Day shipping did not apply and value shipping was provided. Because of this, and for the inconvenience this issue has caused you, I would be more than happy to provide you with a GameStop gift certificate valued at $65. Typically, those come in either a digital or physical form. Digital is e-mailed to you and can take up to 48 Hours to arrive, while physical is mailed to your preferred address and takes between 7-10 business days. Please let me know which method you would most prefer, and I will get everything arranged for you. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. rest assured that we would not utilize your points without first notifying you. A mass email was sent out two weeks before we started the new program in order to let our guests know in...

time to update their preferences. We apologize that your email seems as though it might have been lost in transit. However, I have gone ahead and refunded you for the missing points as well as added an additional 5,000 as a courtesy for the confusion.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted], On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that you were able to get assistance with this issue. The funds were successfully transferred for you and you were able to use the total funds towards...

Xbox Live Currency. We thank you for allowing us to resolve this for you.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because:Filed a previous Revdex.com complaint which you rectified but I received an order confirmation. Still have not received my electric g8ft card Your GameStop.com Order Confirmation - [redacted] It has been 7 days and I need this before Christmas. I was told to contact back but not given a way to.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I'm sorry to hear that you feel this way. PowerUp Rewards points and coupons are one-time use, and in the event that a member returns product that they use a coupon(s) for their purchase,...

the coupon(s) and points used in connection with the purchase will not be reissued. This can be found in the Terms & Conditions of the PowerUp Rewards Program, which you can view more at: https://login.gamestop.com/Home/Terms.I understand your frustration with this, and with that in mind I have credited the points back to your PowerUp Rewards account as a one-time courtesy. Please advise that this exception will not be made again for any future purchases that you may make using Rewards coupons and/or Points.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, you order would not process due to an unforeseen error with the ordering program. I am unsure as to the reason why the payment wouldn't process and cant apologize...

enough for how this hassle has frustrated you. Rest assured that we never settles on any funds for this order as it was unable to complete. You might have seen a pending charge stuck on the trade card. This sometimes makes it appear to be used. We sincerely apologize for this confusing error. We have added an extra $5 trade credit to the card for the amount of time and hassle you have experienced and would like to thank you for bringing this to our attention.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the frustration and trouble we have caused you, and for the runaround we sent you on trying to get this resolved. Please know that it was never in our intentions to...

put you in this position, and I have cascaded this feedback with our Guest Services team to be further reviewed and addressed. With everything you have gone through I have no problem sending you a copy of Horizon Zero Dawn Complete Edition at no additional expense to you. This can be referenced under order #[redacted]. This has been provided with overnight delivery, and we anticipate that it will be delivered by Friday, 12/22 however there is a risk that it will arrive on 12/26. Tracking information will be sent to you once [redacted] Picks the item up from our facility. I would like to advise that if it's been past the provided time frame and you still have not seen your copy arrive, please do not hesitate to let me know so that I may continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,
[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have attempted to contact you via phone about this issue.  We were unable to find any errors on your account or with our PowerUp Catalog.  Can you please try to make this...

purchase again and provide any errors or screens shots of issues.If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:This explanation doesn't make anything right. If anything it's even more wrong because GameStop is admitting to false/misleading advertisement! (Which I'm pretty sure is illegal)I still have the original ad from GameStop showing that the sale for the item is for Thursday through Friday (11/23/17- 11/24/17) NOT Wednesday (11/22/17).So GameStop falsley advertised the date/time of the sale which then wasted people's time and did not provide an equal opportunity for purchase!?How is this ok? Why would GameStop do this to it's costumer's?If missing the sale was not my fault (because the sale date printed in GameStop ad was false) and it was actually Gamestop whom mislead many people, including myself, why is GameStop not making this right??
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:All they want is information: date 1/13/17 10am ( I was first online)transaction 05551/01-002store location: Mansfield, CTpower up rewards [redacted]please note at time of order I was told it would be the master addition, but after the fact it was switched to the "special" addition (if unable to receive the master addition, I DO NOT WANT TO LOOSE  the special addition.
Regards,
[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.I am truly sorry for the experience you had when visiting our store. Please know that we take these matters very seriously & are always looking at ways to improve the guest...

experience. Unfortunately the stock for the Michonne figure you were seeking has been depleted for GameStop, the product ID has been discontinued, and GameStop does not appear to be getting an additional shipment from the vendor at a later time. I understand that you had submitted a formal complaint against the store via a survey, but that you haven't heard back from the district leader. Have you by chance seen any e-mails come through? After researching the ticket that was submitted I was able to show that the district leader documented sending an e-mail to you, but I wanted to make sure it was received. Please let me know at your earliest convenience, so that I can continue to assist you further in ensuring that this is resolved for you.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have reviewed your order and show that PayPal rejected this order with this information "PayPal : The Authorization Transaction encountered the following errors, Transaction refused due to risk model"  We will refund the amount you were charged for the remote.You may choose to place a new order for this bundle, but we would advise speaking with Paypal before placing this order.  We apologize as this bundle is not currently sold in stores.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I sincerely appreciate the help, and wish you a happy new year! 
Regards,
[redacted]