Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have spoken to the District Manager of this store and he stated that the store is willing to give you a refund for the missing reserve.  Please contact the store for further assistance.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. I apologize for the delay in response. I reached back out to our IT team to get an update however I have a feeling this is going to take a lot longer than anticipated. One more troubleshooting idea they had was to make sure that the special character you have been entering in is on the list of applicable characters when you go to change your password.I think at this point we might want to try to set you up with a new PowerUp Rewards account and transfer your points to the new one.At your leisure, please feel free to head to your local GameStop store and have them call their Store Dedicated Hotline in order to assist with getting you a new account. I have left very detailed notes on your account to make it understandable for any agent who accesses your account.We would like to thank you for your patience.  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I think it's only fair to have my card refunded $30 since when I bought it was 279.98 and now it dropped down to 249.98 while going through this all.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I request that you let me know when this matter is fixed.  I have been told before that the matter was being looked into with no correspondence or results.  This is a series of back and forth that has been going on for almost a month with no sense of momentum.In the time being I will be recommending against shopping on your website to others because of this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
I have sent this to GameStop as well. I had an issue from them which they have still not resolved. This is why I chose to go through the Revdex.com. The response on both issues is the same with no resolution. They want information and then they refuse to follow up.

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  We have notified the IT department in which this issue has taken place. We thank you for providing the information that you have as this is extremely helpful in getting to a resolution...

to the errors you have been coming across. I will reach out to you shortly  should we need more information or if the issue should be resolved.We thank you for bringing this to our attention. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:With all due respect, I find it HARD to believe that I have to go to the store. For the following reasons:1. Your district manager did call me and he mentioned it would be a credit refund back to my original method of payment2. He only needs the serial number of the system I bought which I can DICTATE over the phone and or they can match to their records as they keep a folder. It is not resolved, and this is sickening. Atrocious service and it doesnt surprise me that Gamestop is secondary to other retailers who actually accomodate people. I cannot and have not been able to make the time to make it to the store so this is nonsense. I want my money back immediately. This back and forth has gone on for too long. If this doesnt get resolved this week, I am putting a dispute through my bank and end it. Absolutely atrocious. I've had it
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that you have run across so many issues with the rebate. Since this is handle via 3rd party company, you will need to reach out to them for you to properly get the...

assistance needed. Please visit this website: [redacted] Should this prove to be unhelpful please respond by rejecting this resolution to let me know. Thank you. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. All of our GameStop locations are required to represent the games they have in stock by having a case of the game out on the sales floor. First, the new copy of the game...

(disc/cartridge) and any sensitive materials (downloadable content) is taken out of the box and put safely away, then the case of the game is put on shelves in order to have proper representation. New copies of games will always have at least one “gutted” copy on the sales floor and pre-owned games will usually have two copies. Our new games are still new even though we have to open one copy to represent it on the sales floor. This policy was put in place to best represent what is in stock at that location. We apologize for any confusion this policy may have created for you, but rest assured your new game is in fact a new copy.Should one of our guests ask for a sealed copy, we do what is in our power to obtain a sealed copy if possible. Manufacturers are aware of our sales and marketing techniques and they provide cover art cases for items that need to be presented on our shelves without being opened. While we completely understand your frustration with the situation we always try to offer our customers an option outside of taking the display copy from the shelves. Luckily most cities have more than one GameStop location or we can have a sealed copy sent to your home from our warehouse.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.[redacted]Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the Manager of this online store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted]
[redacted] [redacted] [redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We are completely sold out of this game.  We will be unable to replace this item.If you have additional questions, I am here for you. [redacted]

The card number is [redacted]    with a pin# [redacted] Again, this was purchased as a gift for a little boy.  When we attempted to use it, the game stop manager told us it had expired.   In MA, this is illegal.  I should not have to go through so many hoops to use this card. Please mail a new $50 dollar card to [redacted]      Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I have contacted gamestop customer service again and reexplained the situation, they informed me this time that I would need to contact the next tier resolution department by going in store and having the store contact them for me. I went to the store and explained the situation again and they informed me they don't know of any higher tier resolution department and there is nothing they can do. Is there a way I can contact you directly to resolve this?
Regards,
[redacted]

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I spoke with my district manager and they state they spoke with you and offered for this item to be returned to a different store.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
GameStop claims to have shipped my gift card on 10/27. This is impossible, as I did not place the order until 10/28. Now nine days after placing my order, I still have not received my e-gift card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I would be happy to accept and close this request, but I have yet to receive any refund on my credit statement. I appreciate the offer to refund my whole order and will be happy to close this request once I receive the refund or other arrangements are made. Thank you.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the full download codes have been located. [redacted]At this time we will not be able to refund you for the download content as DLC is non...

refundable. Although you should be able to download the games you purchased and start enjoying them soon!We thank you for your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Please make it a check out to [redacted] and mail it to the address of [redacted].
Regards,
[redacted]

Dear [redacted] Once again, we do apologize for the trouble we have caused with these issues. The stores should have been notified of the cancellation of the items due to their damage. We have processes in place to ensure that critical information is provided from the corporate office to the stores but it seems this communication failed. We understand your desire to receive the item despite the damage but unfortunately the damage was beyond sellable condition. The refund that was provided to you by the store was necessary because we are unable to hold onto your payment without being able to provide you the product you requested. We also apologize for the way the refund was forced upon you was less than satisfactory. We will be sure to have this addressed internally as we do not want to cause any additional stress on our guests during an already frustrating situation. We would appreciate the opportunity to turn this unfortunate situation around if there is any way we can assist please let us know. [redacted]|Revdex.com Liaison| GameStop | Service Matters