Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, if I do not hear from the representative mentioned by GameStop in the allotted time, further Revdex.com action may be taken.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.  It is most unfortunate that our inventory was depleted causing you to not be able to get this special edition game. It was not our intention to cause you any frustration. Rest assured that...

you were not charged for his order as we do not charge until we ship. I was able to see that the Steelbook Launch edition is still orderable! If you would like that edition, please follow the link below to place your order.[redacted]Please accept the following $20 promotional code for a future purchase on GameStop.com:[redacted]Please note that the item(s) must be currently in stock and the total must be over the coupon value.  Some restrictions may apply.  Online coupon codes cannot be used for in-store pick-up orders.We hope that this $20 off coupon will help you order the Steelbook edition as an apology for the frustrations this ordeal has caused you.If you have additional questions, I am here for you.[redacted]|Revdex.com Liaison| GameStop | Service MattersTell us why here...

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  We show no attempts to order Destiny: The Taken King Collector's Edition since your first completed order.  You are welcome to attempt to place this order again via our website.We are...

unable to change the price of our shipping overnight packages. If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I sincerely apologize for my delay in response- I have been out of office. I am truly sorry for the trouble and frustration we have caused you, please know that it was never in...

our intentions to put you in this position and I have passed this feedback over to the appropriate parties to ensure this does not happen again. I will be more than happy to resolve this for you, and I have a couple of options in mind but wanted to find out which one you would prefer. I can absolutely place a new order with you over the phone and honor the sale price of the PlayStation VR for you, along with overnight delivery however based on everything that has happened previously, I'd understand if you wouldn't want to order online again. The other option is this- I could send you a GameStop digital gift card to cover the difference, that way you are still paying for the sale price with your preferred payment method and you could purchase the item in store. I'm showing that our Eastport Plaza store off of 82nd Ave has some units available for sale. That way, you'd be able to get the product same day and hopefully in time for your early holiday. Let me know which option works best for you, or if you had something else in mind and I'll be more than happy to get everything arranged for you.I greatly look forward to your response.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have gone over this order and show that there were not discounts that were applied the order. If you have additional questions, I am here for you. [redacted]

Complaint: [redacted]
I am rejecting this response because:I have saved the money ($30.00 Dollars) from my chores just to buy the online game cards  from Game Stop and I think they should take the responsibility of refunding my money back.  I already Emailed STEAM regarding the issue and they are not accepting responsibility. If I can not solve this in this level, I will pursue other avenues. this is very unfair for me!
Regards,
[redacted]

Good morning[redacted]On behalf of GameStop, we apologize for this poor experience in association with our company.It appears that our ordering system was not able to process or accept the billing information that was supplied at the time this order was placed. Usually in these instances, we recommend...

clearing the cookies and cache from your web browser, trying a different web browser, and/or contacting your financial institution to ensure that there are no difficulties with them processing this transaction. In regards to the promotion, I am more than happy to honor this for you by providing a web coupon code that can be applied on your order:$20: [redacted]Please let me know if you experience any difficulties redeeming this certificate on the website and I will be more than happy to continue assisting you.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.   Upon investigation, your order was canceled and therefore GameStop would not have collected funds. Rest assured that your money was never collected for this order because we do not...

charge until we ship. Since your order was canceled no money would have been collected. If you see a pending charge on your account, at this time you will need to dispute this charge with your financial institution as GameStop will not be able to assist with that.   If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have refunded all of the items that you returned to us, I was unable to process exchanges as we are now currently out of stock.  Please remember all cancelled order were not charged to your account.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Good afternoon, [redacted]I'm sorry to hear about this- which headset was it that you were interested in purchasing at our GameStop store location? Please let me know at  your earliest convenience.Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We do not currently have any record with the information that you provided.  Can you please further describe this issue so we may investigate this issue?If you have additional...

questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We would like to offer a $50 refund on this order, this refund will discount your order by $80.  I have review the information for your order and show that you received the package on...

November 13, our Release Day Guarantee is for order placed with Overnight shipping.If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Dear [redacted],   On behalf of GameStop, we apologize for this poor experience in association with our company. You will receive a full refund on the amount of $101.56 back to the payment method used on your order. Please allow 3 - 5 business days for processing.  If you have...

additional questions, I am here for you.  [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below. I have uploaded my receipt from the purchase on 9/25/15. I also took another look at the receipt and I see where the 30 day full refund return policy is on the back of the receipt in bold print. My apologies I didn't see that I only focused on the front of the receipt where it wasn't listed. GameStop's first response was to not give a full refund but for a trade in or cash not equivalent to the exact amount of the original purchase. I would accept a reasonable amount like half of what I paid for the PS4 in cash which is the way I paid for the original purchase.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have reviewed our verification server and cleared all previous order data.  You should be able to place an order on our website.  Please note that your order will still be subject to approval via our verification process.If you have additional questions, I am here for you. [redacted]

Dear [redacted]   Your order completed the same day as it was created. Your download code is: [redacted] Activation Instructions:       1. From the PlayStationNetwork icon on the XMB, select 'PlayStationStore' 2. Select the 'Redeem Codes' icon located in the upper right of the screen. 3. Enter code and click 'Continue'. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it appears the pending charges was stuck on your Trade-in Card. Not to worry, this pending charges has now been cleared off and your $15.82 balance is free to use! I...

am keeping an eye on your order as it appears that we have been getting a payment failure on this order. If you would please contact your financial institution and inform them to allow this charge to go through. Once that is done, this order should process normally. We appreciate your patience. If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters