Gamestop, Inc.

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  We have notified the district leader of the store in which this issue has taken place.  You will be contacted by them shortly.If you have additional questions, I am here for...

you. [redacted] [redacted] [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]
This district manager never contacted me. I reached out to the store for his number and was informed that the district manager had fixed it so I could trade in and honored the initial pricing. However they did not do anything for the initial inconvenience. Sadly enough I know they wont. Just like the person whos responding with messages here saying they are here for me however provide no contact information. Im happy that they allowed me to trade in. Im not happy that they made a manager in the store take care of it and not contact me. Very unprofessional.

Complaint: [redacted]
I am rejecting this response because:  it's been 48 hours since this response and I have not been emailed a new working code.
Regards,
[redacted]

Good afternoon [redacted] Having been through something similar myself, I understand how you feel completely. I agree that the store should have been more vigilant in recognizing that fraud was happening, instead of going under the assumption that the individual using your card was your child or relative. That is why I personally notified the appropriate teams of this incident, so that it can be reviewed with the store, because as I mentioned beforehand, your security and safety is our top priority here, and there is never room for negligence. I cannot apologize enough that we've failed to show that, but rest assured it will be addressed as we cannot continue to let this happen. While we highly stress to our representatives to always be alert and sharp when processing transactions, there is always the risk of fraud happening despite these steps being taken, and that goes for everywhere aside from GameStop. As a company, in order to also accept payment options from card networks, such as [redacted] and [redacted], we have to comply with their rules and regulations. Those regulations include prohibiting a retailer for asking for an ID when processing a credit transaction if the back of the card has been signed. In the event that the card is not signed, and there is suspicion, the retailer may ask to verify identity by requesting for a government issued ID. As always, should your financial institution or police department need any information pertaining to the transaction that took place, GameStop will gladly provide them with that and assist them in any possible way that we can. If you ever have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
I am rejecting this response because it does not address either of my complaints or suggested resolutions. At the very least compensation in the form of a gift card or reward points would at least take my experience from an F to a C.
Regards,
[redacted]

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. This is a legitimate sweepstakes that our company is currently offering. The promotion is set to run through the entire month of August, however we are operating it in weekly windows. The...

last report of winners that we've received were from the time frame of 8/3-8/10. Since you're stating that you won this past Saturday (8/12) we have not received the official report of this week's winners, since it has not completed. Unfortunately we will have to wait until this window has closed, however if you've been confirmed a winner, you can expect to see your shipment arrive anywhere between 7-10 business days following the end of this week, as each shipment is being sent out on Monday of each week that the promotion is active.I hope this was helpful, if you have any additional questions or concerns, please do not hesitate to let me know- I am here for you. Best Regards,[redacted].|Revdex.com Liaison| GameStop | Service Matters

Complaint: [redacted]
Hello - Sorry for "rejecting" this response - I wanted to reply, but the system only gave me two options: reject or accept, and I was worried that accepting would automatically close the complaint.  [redacted] thank you for getting back to me about this so quickly, and I'm so sorry to bother you again. I really appreciated how quickly you resolved the initial part of this complaint in December and hoped you could help me resolve this further issue.  I submitted an order via the Gamestop website on 8 January for a $100 playstation network card. I wanted to use the $100 gift voucher that my wife gave me last year, ordered from the [redacted] website. I received a confirmation email noting that I would be sent a separate email with the store code to enter into the Playstation Store in order to redeem the card. This email never came. I kept checking the gamestop site over the next couple of days and the transactions status kept shifting back and forth from "processing" to "open." (These digital transactions are instantaneous on [redacted] and other providers).I sent an email to your customer service site the next day and didn't get a response, so on January 10 I called your customer service line, and spoke to someone named [redacted] initially told me that there was an issue with the system relating to store codes and that it had now been fixed. I asked him to check on my transaction and he advised that there was a payment issue and that I needed to call my bank (sound familiar?). I advised this was a gift card, and that it should be valid, and that the  bank had nothing to do with it. He then advised me that the gift voucher was not valid. I asked him to double check this and told him about the situation last year with the controller and that I really wanted this whole thing resolved. I gave him the voucher number - he ran it through the system and said that he had been mistaken and that voucher was indeed valid. He didn't understand why the transaction hadn't gone through but promised it would be processed the following day. This did not happen and the transaction kept bouncing back and forth from "open" to "processing."  I wrote again to the customer service site on January 12, asking what was going on and referring them to my conversation with [redacted]. I have not received a response and the transaction continues to be in flux. I'm now stuck in this limbo, and it's been quite an inconvenience as I've had to expend funds on the Store that I would have paid using this store credit from this voucher (my Ps Plus subscription expired while I was trying to do all of this). Please note that while I appreciated your gesture of providing a free controller, I am not looking for further freebies or anything like that. I simply want to use this gift voucher and move on. I hope this helps, and please feel free to reach out to me if you need further information.Thank you again,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], here is the information that was requested:Transaction date: [redacted]Order number: [redacted]
Please enter your reason(s) for rejecting the business response below.
Regards,
[redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  I have processed a full refund for this order.  This refund should reflect in your account within 3 to 5 business days.If you have additional questions, I am here for you. [redacted]...

[redacted] [redacted] [redacted] [redacted]

Dear [redacted],On behalf of Gamestop, we apologize for this poor experience in association with our company.  Please provide the following information:Transaction Date:Transaction Information:Store Location:If you have additional questions, I am here for you. [redacted]...

[redacted]

Good morning, [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. Do you mind providing more information on this purchase you were wanting to return at our retail location and were denied a refund? Any information such as what the item was, when...

you had roughly purchased it, what location, etc. That way, I can assess the situation and assist you further in resolving this.I greatly look forward to your response.Best Regards,[redacted]
[redacted]|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is unsatisfactory o me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. However, you guys  really need to address why I didn't get my tickets responded to on the gamestop website. What is the point in having that if you just ignore tickets? A person shouldn't have to file a complaint on here anytime they have an issue. I think Gamestop would be an awesome company if you guys actually cared about your customers more than money. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me.
I spoke with [redacted] with GameStop and he was able to resolve the situation.  I did obtain a 12 months Xbox live card in exchange for the 3 months from a different Game Stop location where they were very friendly and helpful.  Thank you for your assistance to this matter. [redacted]
Regards,
[redacted]

Dear [redacted] On behalf of GameStop, we apologize for this poor experience in association with our company.  Upon investigation, it was discovered that the order was canceled due to insufficient funds when we attempted to collect payment. Rest assured we will not charge until we ship. For that,...

there will not be a refund due. The order you placed with us was unfortunately canceled for a payment failure. We would like to offer you a token as an apology for the hassle.Please accept the following $10 promotional code for a future purchase on GameStop.com:[redacted]  If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted] , On behalf of GameStop, we apologize for this poor experience in association with our company.  Depending on your financial institution, the pending charge should fall off within 7-10 busniess days. The time frame would be suggested by your financial institution and would need to be addressed by them. We have not settle on funds for the remaining $47.69 as this item is now backordered. We unfortunately do not have the inventory to fulfill this request at this time. We are waiting for the manufacturer to ship GameStop more inventory. The moment it arrives at our facilities we will be able to settle on the remaining charge and ship your order right to you. Should you require any further assistance please reach out to our Guest Care Services line Monday through Saturday, 8am cst to 10 pm cst. Sundays from 8am cst to 8pm cst. That phone number will be [redacted] If you have additional questions, I am here for you. [redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted]On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry that the product you had ordered was not able to get to you on release day as planned. While we do offer Overnight delivery on pre-ordered items with the expectation that...

they will be shipped and delivered on launch day, it does not guarantee it due to certain possibilities that would cause the order to delay such as weather delays set forth by courier services or issues with processing payment. Upon researching the order further I was able to show that the original payment method you had selected to fund this order, PayPal, has rejected the authorization that GameStop was attempting to place on multiple occasions. Because we were unable to update the payment method until 9/5/2017, your order was not able to be shipped until 9/6/17, however I do show that it is out for delivery today according to UPS's tracking information (Tracking [redacted] I hope that this was helpful. If you experience any further difficulties with your order, or have any other questions or concerns for me, please do not hesitate to let me know- I am here for you. Best Regards,[redacted]|Revdex.com Liaison| GameStop | Service Matters

Dear [redacted],On behalf of Gamestop, we apologize for the confusion.  Your order number is: [redacted]If you have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]

Complaint: [redacted]
I am not rejecting the proposal I would just like to get some more information.First if possible I would like the tracking number for this new order # I was given as the gamestop website was unable to locate it and I never received an email about it.Second, I can confirm that the game I received was used as I contacted the devs at [redacted] and was assured that their new games packaging would have been standard and not how I received it.Third, would someone be able to tell me when the pokemon plush I ordered with my original order will be sent out? It has been 8 days since I placed that order.Fourth, This is not related to the initial order but another order I received the day after was for a bunch of pokemon boxes and two booster packs.  I did not receive the Tyranitar Ex Box I ordered and the two booster packs I was sent was from the xy series and not the steam siege that I ordered.  I have tried to call but my breaks during the day are only 45 minutes and I have not been able to get through due to the very long wait times.  If I need to open up an new complaint I will but if you would be able to help me with that I would appreciate it.Fifth I would just like to make a suggestion, please hire more representatives at least during the holiday season to reduce the wait time to actually speak to someone or offer a live chat feature on the website.  I know most people have unlimited minutes on their phones but I dont and the amount of time I have tried to get through really adds up.

Dear [redacted]On behalf of Gamestop, we apologize for this poor experience in association with our company.  I show that we shipped you a replacement order on November 3 and it shows that it was delivered on November 6.  If you have not received this package please reply to this ticket.If you...

have additional questions, I am here for you. [redacted] [redacted] [redacted] [redacted]