Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you
*** *|Revdex.com Liaison|GameStop|ServiceMatters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for all of the back-and-forth you've received from us and the trouble you've been through trying to get this resolvedOvernight delivery through UPS has a time frame of
1-business days to be deliveredbusiness day for processing, and then business day for shippingThe order was processed on Thursday and then shipped out on Friday, however UPS does not operate on weekends which is why they were unable to get it to you until Monday, 8/7/While this order was shipped on-time, I absolutely understand your frustration and feeling that expectations were not met, especially after paying extra for expedited servicesWith that in mind, I have made an exception and processed a refund for $to go back to your VISADepending on your financial institution, it can take anywhere between 3-business days for them to accept the refundIf it has been past the provided time frame and you still have not seen the refund come through, please let me know at your earliest convenience so that I can assist you further. If you have any additional questions or concerns, do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison|GameStop|ServiceMatters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that your rewards coupon expired before you were able to use itWe will look into that further on your behalfUpon investigation, your points have been
refunded as of 7/18/around 8:00am central standard time We appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but the case is still not resolved yet, will only be solved when they give back my payment.They sent me a label of UPS and will be making the return of the goods tomorrow, so I would ask that still do not close the case before the Gamestop give back my payment
Regards,
*** ***

Complaint: ***
I am rejecting this response because: On 12/20/the local store was not able to order this item for me because the online system is limiting the item to one per customer and the previous Game Stop canceled order makes it look like I already purchased this item. I was actually directed to a competitor across the street, by another unsatisfied customer trying to resolve an issue in the store, and I was able to purchased the item from this competitor with no issues.My credit card company has reversed the charge for the original online Game Stop order and assures me there will be no issue in that regards.I have no more need to communicate with Game Stop as I am no longer a customer of theirs
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this order in full You will receive two refund credits one for the cost of the items and one for the shipping costs Please allow to business days for
this refund to process in your account.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good afternoon, ***I'm so sorry to hear about thisI do show that the gift card had been successfully sent to your Gmail address (*** and that one of our representatives was able to provide you with the gift card numberI would be more than happy to resend it, as I fully intend to give you this gift card, however I would like to know if you had an alternate e-mail we could possibly send it to? If you preferred, we could also mail it to your addressPlease let me know which route you would like to take and I'll be sure to get everything arranged. I look forward to your response.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Transaction Date:Order Number:Any information you can provide will help us resolve this issue.If you have additional questions, I am here for
you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my disputeI would like to know why they would honor, under the buy pre owned consoles get free promotion, my and my friends orders of the same items: 3ds and iPad 4th genThe order #'s are *** *** *** ***What you have said, claiming that the promotion was only for separate items, is simply not trueI would simply like you to admit you made a mistake and offer me a sincere apology, instead of making excuses
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Thank youI appreciate it, I contacted the store in general before contacting the Revdex.comThey did not resolve my issue.I hope that with your help they will
Regards,
*** ***

Good afternoon, ***Truly sorry to hear that you feel this way, and that I had given the impression that the gift card was never processedRest assured, it had been however due to a system error, it did not process correctlyA replacement gift card valued at $75, as opposed to $has been sent under Order *** to your *** addressThis was processed on 1/11/Please let me know if you have not seen this gift card arrive, and we will either forward it to an alternate e-mail address if applicable, or mail it to your physical address. If you have any additional questions or concerns, please do not hesitate to let me knowAs always, I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you for your helpThat's all I was looking for.***
*** ***

***Thank you for your time, and your willingness to help resolve this issue. The $gift card would certainly be much appreciated. If you could, please send the digital version to my current e-mail address, which is as follows: ***With regard to the problem with the PowerUp Rewards Elite Pro 20% discount not automatically applying to used items on the GameStop website, could you please ask the appropriate party to rectify this apparent glitch? On my end, I can confirm that it is not due to the inability of the 20% discount to "stack" with the sale prices of the items I purchased. This is because the discount was fully applied to other "for $10" items I purchased in physical GameStop locations. Again, thank you for your assistance. I appreciate you reaching out to me.Sincerely,*** ***

I was told that he was going to contact the regional that I talked to about how the manager acted but she wasn't free againSo he asked me to wait intell he contacted another regional about this then he said I should get a call or email back from them about that. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The fastest way to ensure a resolution would be to return the product to a local GameStopWe would not be able to refund your Visa until we receive the defective product back. If you
have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.Records show that we were able to process the refund back to your *** account on 1/12/The refund was successfully submitted and received by *** under Transaction
ID# *** Typically, refunds can take anywhere between 3-business days to process and post into the account, however it varies on the financial institutionWe ultimately recommend contacting *** with this information to determine the status of the refund, and if *** needs any additional information from GameStop pertaining to the refund that was processed, we will be more than happy to provide them with that information and provide any further assistance they may need. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **Kelcie J.|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Chase informed me today the haven't received a letter or Fax from gamestopThis is what I need:A fax sent to chaseFax number: ***Please Include the following information in the fax:My name: *** ***My phone number: ***My last digits of my VISA card: ***The charge info: $I need stated in the fax a confirmation that my purchase was made with a gamestop GIFT CARDWithout this CHASE will NOT reimburse meI have explained that before to game stop so please make sure all this info is attached.ALSO I need an email from game stop saying that I paid for the game using a GIFT CARD sent to *** ** ***When I made the purchase over the phone they didn't email me a RECEIPTSO I need one PLEASE.Thank You
Regards,*** ***

Complaint: ***
I am rejecting this response because: not accepting nor rejecting; only just replying to GameStop's response to my initial compliant. At this point, Please either cancel or refund this orderI went to a GameStop store on 10/1/to buy a physical copy of the game for my sonStill disappointed and fear that I will be double charged.... My Account/Contact Info : *** *** *** * *** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry, however at this time we are unable to issue a refund or replacement for this order, as GameStop is not responsible for any lost or stolen product. We recommend
opening up a claim with UPS, and filing a fraud claim with your financial institution to dispute the charges for this orderIf your financial institution needs any information regarding this order, GameStop will be more than happy to provide them with any necessary documentation.Records show that we've received several reports of there being issues having orders delivered to the listed shipping addressFor any future orders that you may place with GameStop, we recommend visiting your local GameStop store and having a representative place the order for you, and having the product delivered to their store location to prevent this from recurring. If you have any additional questions or concerns, please do not hesitate to let me know. Best Regards,*** *** ***Revdex.com Liaison| GameStop | Service Matters