Gamestop, Inc.

Complaint: ***
I am rejecting this response because: The store in question was not the problem at allThe store was greatThey helped out immenselyIt was the customer service rep I spoke to on the phone that was the issue.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was discovered that the faceplate code will be included inside the packaging and this was an offer from the manufacturerAll concerns pertaining to products and
offers that are included in product packaging will need to be addressed by the manufactuerPlease look to the packaging of your controller for your free code. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Good evening, I purchased the controller we're discussing on 11/11/16, the day the Classic NES was released. That day there was a photo of a Nintendo controller on the page and no where on that page did it mention that it wasn't an official Nintendo controller. I'm years old and have been gaming since the original NES was a new system. I've been through this aftermarket versus original equipment thing before and I was careful to purchase the right controllerThe original website clearly implied that the controller was a Nintendo brand controller. The language used on the page I purchased the controller from was "NES Classic Wired Controler - NES" with a photo of a Nintendo Controller box with the brand name clearly written on the box. Since the date of my first complaint you've updated the photo on that web page and added the name of an aftermarket product manufacturerI assume you delivered *** controllers to fulfill the orders you took before realizing Nintendo had no intention of producing mass quantities of these systems and controllers. The receipt I received from you after the purchase is vague, there is no part number, only "NES Classic Wired Controller - NES" The word YOK wasn't in any of the correspondence I received from you. I never heard the name until I opened the package to find an aftermarket controller when I expected to see a Nintendo brand controller. Per Nintendo these controllers were $MSRP. There are several complaints on your website written by your customers claiming they purchased and Original Equipment controller and received a YOK controller, I'm not the only person with this complaint. I'll be happy to return the YOK controller, but I want you to pay the difference between the Nintendo Brand Controller I purchased from Walmart and the one I purchased from you. That's $34.93. I think it's also important to point out that Game Stop sold classic NES systems and controllers on 11/30/16, but didn't mail me a controller till 12/29/when it was originally promised to ship on 12/12/16.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded this order of $ Please note this refuned can take between to days to show in your account.If you have additional questions, I am here for you. ***
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Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information so we may further assist you.Order Number:Email on the Order:If you have additional questions, I am here for you. *** *** * ***
*** *** *** * *** * *** ***

Dear *** GameStop will not be compensating individuals for this incident as there was no definite way to prove your information was in fact obtained by this unauthorized 3rd partyUnfortunately, we live in a society where information is collected by these types of people very frequentlyAlthough the investigation did not identify evidence of unauthorized access to payment card data, GameStop determined on April 18, 2017, that the potential for that to have occurred existed for certain transactionsGameStop values its customers and understands the importance of protecting customer personal informationWe knew that you would want to know about this incident GameStop is not compensating individuals for identity theft protection services purchased, or providing extra monetary compensationIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:it does not workIt works on their end, not on mine and I requested a refund,which I have yet to receive.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10693582, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This is the last response and then I will close the caseMy account shows points I had a lot of pointsI had bought a psand a game anf other stuff within the time period that I had the power up cardSo there is absolutely no way I have points
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have updated my login informationIt should be safe to proceed with refunding those pointsI appreciate the promo responseI've sent at least messages to your customer care center with no response, so I thank you greatly for handling this so quickly.
Regards,
*** ***

I still feel the shipping time was definitely unacceptable, but the resolution to refund my shipping fees is fair considering I received the product intact

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, there seems to have been a very large error with this order from the beginningIt was discovered that you were only charged $instead of the $I am working
with a team to correct thisAfter that is completed, I would like to ensure that you receive the $discount that you requested for the hassle and headache you received for the day delay in shipping and the delay in response from our email team. We thank you for bringing this to our attention and will work diligently to correct this issue for youIf you would please allow 7-business days for the correct amount to reflect in your bank account. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I sincerely apologize for the delay on this order and of our failure to resolve this for you in a timely fashionIt appears that there were unfortunately some errors made when
processing the initial order for you, which I have cancelled and correctedA new order of NieR: Automata has been processed under Order #*** and has been provided with *** Overnight DeliveryThis is no additional expense to you, and you can expect for this order to arrive no later than Thursday, 1/Tracking information will be sent to your e-mail address once UPS Picks the item up from our facility. Please let me know if you see any issues with the condition of this replacement copy, or if you haven't received it in the provided time frame. If you have any additional questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration this has caused you. Unfortunately it appears that there was a system time out on the register you were being rung up on, causing the duplicate
charge on your debit cardBy no means was this intentional, and I apologize that we gave that impressionOur Guest Services team was unable to review the transaction immediately, as they cannot view transactions done on the register on the same day, as that information isn't transmitted to our data storage until the end of the night when the store closes. Thankfully, realizing the severity of this issue, the representative that the store had spoken with escalated the information over to our Banking and Cash Management team to be resolvedAfter partnering with Banking and Cash Management directly, I was informed that the refund for this double charge had been processed on 12/21/Since that balance has been released by GameStop, depending on your financial institution it may take them anywhere between 3-business days to process and post the balance back to your account. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: The name of the Company was *** *** (which was a booth) and when I clicked on that name locations came up under Game Stop and at the *** which is where I purchased my case I assumed they were a subsiduary of Game Stop Their contact was *** The phone number I had was *** *** This may not be connected to Game Stop but was listed under Electronics Boutique I am sorry if this was my mistake but do not understand why Gamestop came up under the name of *** *** I talked with them, sent pics and then heard nothing back If you can provide me with a new direction, I would appreciate it
Regards,
*** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of your response about the attempted resolution. You will be contacted again by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company. I am truly sorry to hear about this, and for the frustration it has caused you.After reviewing the order, I'm able to show that our representative was able to process a paid for ***
Return Label to be sent to your e-mail address yesterday eveningAt your earliest convenience, you are more than welcome to bring the unit to your local *** store and drop the shipment offOnce we show the item being returned to the warehouse, we will provide a refund for the shipment back to your original mode of payment. If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm so sorry for the confusion and frustration this has caused youPlease know it was never in our intentions to put you through thisThere was a temporary backorder on our PlayStation units
however we were able to receive a restock shortly after, allowing orders to be fulfilledCurrently, I show that your order is in partially shipped status and your PlayStation console is packed in our warehouse and waiting to be picked up by courier servicesYou can expect to receive tracking information shortly, and for your order to arrive within 3-business days after being released to courier servicesYou will still receive the sales price on this order, despite there being a slight delay due to inventory issues. I would like to advise that if you have not received any tracking information by Friday, 12/1, then to please let me know at your earliest convenience so that I may assist you further to ensure this order is received.If you have any additional questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** **
*** **|Revdex.com Liaison| GameStop | Service Matters

Complaint* ***
I am rejecting this response because:I am sorry but you are mistakenI am 100% certain that I ordered the game in storeYour claim that the order was placed in a web browser my be correct, as my understanding is that the sales associate in the Gamestop store used their web store (possibly different from the customer facing website) to place the order for the gameI am alsocertain that I paid for the game in its entirety at that timeFurthermore, I never canceled the 3DS order, so why would it have end up being canceled as you are claiming? I find it very supsicious that you are simply writing off the fact that the gamestop powerup rewards dashboard site still shows the fact that I have a pending order that has not shippedOn top of these issues, how can you justify the fact that I have had to wait over WEEKS for a (thoroughly unhelpful) response from customer service when I was initially told they would respond within two business days? After months of being ignored, I finally had to file a Revdex.com complaint in order to get any responseI have never experienced such poor customer service in my life, and it is completely inexcusible from a large company like Gamestop that has more than enough resources to provide better supportI simply cannot fathom why you continue to refuse to fix this issue even though Gamestop in the party that is in errorYou will certainly be losing far more than $in revenue, as I am an avid game collector and have typically bought 10's or even 100's of games annually at Gamestop in the pastRest assured I will not be shopping at Gamestop any longer if you do not resolve this problemDespite being a long time loyal customer of nearly two decades (just take a look at my PUR history under the current phone number and previously under ***, you have completely written me off over something that is YOUR mistakeIt's absolutely shamefulI INSIST that you either send me the game I purchased (Zero Time Dilemma on 3DS) or refund me the $that I paid
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to look into this for you, however no information was found with the contact info tied to your complaintIf you would please respond with the gift card number
(not the pin number), we may be better equipt to research this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
ThanksA gamestop employee last week responded to my original email inquiry and lifted the hold so I was able to make a purchase
Regards,
*** **