Gamestop, Inc.

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were shipped a refund via Virtual Gift Card on Sept This gift card was used on October for a purchase inside a GameStop store.If you have additional questions,
I am here for you. *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Is there an estimated time frame that I should expect this call? Also I checked my entire spam folder and didn't have a single e-mail from gamestop

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry for the frustration we have caused you, please know it was never in our intentions. I have been reviewing the orders that were placed on 11/22/that you mentioned
in this complaint, and am only able to locate the purchases for a Nintendo NES System, PlayStation 80GB System, copies of Wii Sports Club, copy of Final Fantasy III, DualShock Wireless Controllers (20th Anniversary Edition), a Nintendo System, copies of Mario Party 2, and copies of Mario Party Provided below are each order number, price, contents of the order, replacement order number (if applicable) and the associated tracking:Order: *** - $105.99; Nintendo NES System, PlayStation System 80GB USBShipped via *** Tracking ***No signs or replacement or refund, unable to show that the products were returned to warehouse. Order: *** - $95.38; Wii Sports Club x2, Final Fantasy IIIShipped via *** and USPS Tracking: *** (Wii Sports Club), *** (Final Fantasy III)Refund for $processed on 1/18/for Final Fantasy IIIUnable to show that products were returned to warehouse. Order: ***- $101.10; DualShock Wireless Controller - 20th Anniversary Edition x2, Nintendo SystemShipped via *** Tracking: ***Replacement processed on 1/2/for Nintendo System under order *** shipped via *** Tracking: *** Unable to show that the products were returned to the warehouse. Order: *** - $228.92; Mario Party x3, Mario Party xShipped via *** Tracking: ***Refund for $processed on 1/17/for Mario Party Unable to show that the products were returned to warehouse. After researching all tracking information associated with the original orders and replacement orders, and reviewing notes on the orders, I am unable to show any record of these items being returned to the warehouseDo you have tracking information that our Guest Care team would have sent you for return labels, or were these items returned to the store? Any additional details that you can provide will allow me to help you more accordingly. I look forward to your response.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The funds are now again available on your Gift Card.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Good morning, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I apologize for the delay in getting your refund processedIt appears that the returned shipment was not able to be processed into the system until a few days after being received
Currently, I show that two separate refunds have been issuedOne on 10/24/for $59.82, and then one on 10/28/for $Depending on your financial institution, it can take anywhere between 3-business days for those funds to be acceptedProvided below are transaction reference numbers that you can give to your financial institution to help expedite the process.10/24/2017, $- ***10/28/2017, $- 876797852XFZ9C98VJI3JI would like to advise that if it's been past the 3-business day time frame and the funds have still not posted, then to please let me know at your earliest convenience so that we can coordinate with your bank to ensure funds are received.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** I contacted ups after I wrote you and found out I wasn't home when they showed up so they left it in the old carI retrieved it that day and tried to let you know but the Revdex.com website would not let me until you respondedThank you for your help

Good afternoon, *** As you and I have discussed previously in e-mail, the downloadable content that came with your Nintendo Switch bundle has been provided, along with download instructionsI also am now showing that your Switch Bundle has shipped and can be tracked under UPS Tracking # ***The ETA for this shipment is to arrive no later than 8/18/If you experience any issues with the bundle or downloading your codes, please do not hesitate to contact me so that I can assist you further. If you have any additional questions or concerns, please feel free to let me know- I am here for you.Best Regards,*** **
*** **|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Thank you, *** Yes, pleaseI would like a refund by checkI have no method here to contact you directly or reply without using this reject buttonAs soon as I receive the refund I will hit the accept buttonThis will cutoff the messaging ability and history if I click now.Gamestop.com and *** have no means for me to get help
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because:Your records are incorrect, you canceled the ordersYour records should also show that I called in to place another order, for an xbox one S with battlefield and a $gift cardTo date I have not received that, yet my credit card was chargedI understand there might be some confusion becuase this order was done on the phone when I called in, but the bottom line is I did not receive my order and my credit card was charged
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.It's not the problem with which company I purchase the gift card from, but which company this gift card belongs toWhen I purchased the gift card, there is still right balanceEven after I made my first purchase at Gamestop, there is still the right balanceBut what happened is after I made the first purchase at Gamestop, the balance disappearedAnd the gift card number apparently was stolen by someone and used in another Gamestop storeThere is reason to believe that the gift card number was leaked after I made the purchase at GamestopTherefore, I believe it's your responsibility for the loss of the value in that gift card. I'm sure that you can kick the ball again to other sides, but I will just keep complaining!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I have contacted my bank with those numbers and they werent sure what those numbers were in regards toIt is now 7/27/and I have yet to see the second fraudulent charge refunded by GamestopPlease assist in this matterAs it stands I have still yet to receive any other email responses or telephone calls from your company regarding this matter to help resolve itI have been a loyal customer for years and this is the first issue I have had and it has really made me doubt Gamestops integrity going forward and unless this issue is resolved immediately I will not shop there againThere worst part is I was essentially planning on shopping there as soon as both charges were taken care of but now im completely doubting that Gamestop cares about my loyalty
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have reviewed our order server and show no attempts to place this order I would recommend that you clear your cache, cookies and browsing history and try to place this order again.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe refund has also been received as of today, November 19thThank you for mediating this resolution.
Regards,
*** ***

Complaint: ***
I am rejecting this response because, it is unacceptable to not remove my accountAlso, I don't want to be bothered with any lock out emails from your company, so find a way to make that happen or I will seek legal remedies.Change my email in your system to your email and perhaps that will solve the issue
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortlyIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Please understand that now The two times I reached out to GameStop pior, the customer service reps told me that I could send it in for a replacement, however when asked if they had the replacement product available they said "NO" My concern is that if I sent it in for a replacement, that I would just be told none were available and issued a refund I would rather keep the damaged product that take that risk Today this exact same product became available again on GameStop.com for maybe minutes before it was sold out I was very upset because I was told that there were none available for replacement Don't you think you could have put me on a list or something as "waiting for replacement stock" or something like that? No, instead you just blow it off and decide it's not your problem You had so many chances to address my concerns regarding this Instead you chose to deny any liability, refuse to acknowledge I could have used one of the items that became available today as a replacement for my damaged item This is the type of low grade customer service that I'm becoming accustomed to almost every time I deal with GameStop I reflects the "We could care less" attitude and people see this and talk about it It seems you're content with undermining yourself by spitting in the face of your customers and not learning from your mistakes and refusing to deal with these inventory issues in a way that it compliments your loyal customers and power up rewards members I'm so fed up I've returned the item hoping it will be replaced At this point I would still really like to receive an undamaged item, but in the end I could care less if I give any business to your company I was very hyped to play the new Zelda game, but all of this negativity has ruined that for me Congratulations for blowing me off and having a nice laugh of mockery in the process BTW my Special Edition I ordered from you came damaged as well and that was already returned Good luck.
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company The only way to be warned about the expiration of a PowerUp account is by going to the store and the associate warns you It may be that our associate failed to tell you that your account was close to expiring You have lost no points, your account was only changed to the free version of the PowerUp card.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Please provide the following information:Transaction Date: Transaction Information: Store Location:We apologize that you have gone through this experienceWe just discovered an error
where some refunds did not post properlyWe are working diligently to correct this issue that effected a couple of our guestsIf you could please respond by rejecting this resolution, with the transaction information, we will get this issue corrected for you.We thank you for informing us of this situation.If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters