Gamestop, Inc.

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I am sorry to hear you’ve been having such a hard time trying to get your gamesI was happy to hear that you were able to receive the rest of your order and I noticed that the two
games in question do say returned to senderI had tried to reach out via telephone to discuss the situation with you but unfortunately reached a voicemailI have called the store from where the order was originally placed and they have a copy of both games for youWhat we would like to do is invite you into that store at your earliest convenience with your I.Dand order number *** and we will be able to provide you with the two missing gamesThe store will need to call their Store Dedicated Hotline in order to get the help they will needIf you would like to call me to discuss tis further feel free to reach out at *** ext ***The store location will be *** *** *** *** ** ***
*** If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, I apologize for the confusion The District Leader of this store will be contacting you shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Good morning, ***As I've stated in my last response to you, GameStop will not be able to provide a refund for your order at this time, as we are not responsible for any lost or stolen product once it's been provided to courier servicesPrevious exceptions on this policy have been made for you, however we will not be able to offer that to you once moreWe ultimately recommend contacting UPS to file a claim, and contacting your financial institution to dispute the chargesShould your financial institution need any details regarding this transaction, GameStop will be more than happy to provide them with that information.If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.I appreciate the call and email response through Revdex.comYour response has been the most pro-active and on-point response I've received from GamestopAt this point if the points or gift card could be sent to me and my Gamestop account either deleted or swapped out with dummy data as you recommended in the voicemail.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have issued a refund for this order Please allow business days for this gift card to arrive in the mail.If you have additional questions, I am here for you. *** * ***
*** *** *** * *** * *** ***

Dear Ms *** We sincerely apologize for the inconvenience and confusion this entire ordeal has causedIt seems the way the order was charged was not typical of our orders simply because the items you purchased had to be shipped from different warehousesThe initial $that you
saw on your account was a verification that the funds were going to be available and this verification hold is removed when the items go to ship and the final charge takes placeGameStop does not complete charges to a customer’s account until the items for the order are shipping Unfortunately because your items were being sent from multiple warehouses this caused the confusion that took placeOur system completed another verification hold for the whole amount because some of the items were attempting to ship before the othersThat is why you were first charged the $followed by the remaining $When our system determined the full charge of $completed the second verification hold was removedFor a period of time your account seemed to be double charged but the secondary transaction was just the hold that would eventually be removed Once again, we apologize for the trouble this may have causedIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***
On behalf of Gamestop, we apologize for this poor experience in association with our company Here are the PreOrder bonus codes for this game:Iron Gjallarhorn: ***Iron Gjallarwing Sparrow : ***If you have additional
questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear ***We do apologize for the inconvenience this issue has caused.However this policy is being held by our Loss Prevention Department There are no changes that can be made to your billing information You can try to place orders for items that are for smaller amounts, but we
cannot guarantee that you order will go through.This is our company policy that each order is subject to Order Verification via our Loss Prevention Department, their decisions are final.If you have additional questions, we are here for you You can respond to this email, or if you prefer to speak to someone directly

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district leader of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We would very much like to get this issue addressed as soon as possibleWould you please respond by rejecting this resolution with the following information:Transaction Date:Transaction
Information:Store Location: If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** ***You can dispute the charges of the gift card purchases with your bankAt this time we are unable to provide a refund for this purchaseIf you have additional questions, I am here for you.*** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
Still don't have my refund I can't help you are having issues working with Paypal Seems like something that is able to be resolved on your end If you have to issue a check to resolve the issue I have no problem with that and will end the dispute once the check has cleared I do not want a gift card as this experience has completely turned me off to doing business with Gamestop in the future.Regards,***

Complaint: ***
I am rejecting this response because: You did not acknowledge that the assistant store manager ran this card multiple times without even questioning it this is with incorrect pins from.my debit cardI have taken all the proper steps related to my fraud that was not my complaint but thank you for your suggestionThe fact the your store manager stated well she assumed they were your kidsthey do not know methese were multiple transaction attempts for hundreds of dollarsThat is *** you say the card companies to not require the ID requsst but you woukd if it eas not signed my cards are signed see IDThis is frustrating I feel like it is very negligent and I am sure if you were in the same boat you would feel the sameI think the verbige and suggestions of assumption from the staff is not tolerableIf they assume with my stolen cards how many others have they had as wellI think something shoild have triggered that it was questionableIs there a policy that once the transaction is denied times by incorrect pin you run it as credit? Or a policy where once it' ran so many times incorrect you deny services?Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I show that you were contacted by an associate and this issue was resolved on March 5.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***, On behalf of GameStop, we apologize for this poor experience in association with our company. A refund has been processed in the amount of $This amount will be refunded back to the payment method used on your orderPlease allow - business days for processing and receipt
If you have additional questions, I am here for you *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I show that this gift card was not purchased from a GameStop store or online at our website You will need to contact the company that you purchased these gift cards from.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We have notified the district manager of the store in which this issue has taken place You will be contacted by them shortly.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though we are waiting on replenishment from the manufacturer of this case as we unfortunately did not receive enough to fulfill requestsFor the time and
hassle you have had with this order, I have discounted the order to ensure you do not get charged for shipping. At this time, I unfortunately do not have an estimated time of arrival for this case. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I have not received the gift card