Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThey did offer a full cash refund after all of my trouble and after I filed this complaintI would like to note though I will not use this business again and it was a long road to this result
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize once again for this poor experience in association with our company I am continuing the work on this case I show that you once again had an order cancelled, but the information you provided previously does not match the information on this cancelled order.Please provide all billing information you may possible use to place an order so we may thoroughly scan our verification servers.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** A decision was made to stand by *** decision to invite you back into the store for further assistancePlease bring your console back into the store in order to correct this matterYou will need to work with us in order to resolve this issueAny items promised will need to be
worked out in store at the time of exchangeIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: When I contacted Gamestop customer service on 1/4/about my complaint it was told to me that my first complaint was still processing and that some form was not submittedThe man I talked to said that he will resubmit my form for my complaint and I have to wait until a district manager call meI have already been waiting two weeks, and I have been told I would get a call between to business days when I first made my complaintI have been lied to twice already.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:Complaint: ***I am rejecting this response because: I would prefer the UPS label Thank you.Regards,*** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Date of the Incident: Nov 22nd at 11:pm est.Store Location: *** *** *** *** *** *** ** ***Phone Number Called: ***I want others to know so they don't have the same experienceIt's difficult for me to understand why such a small request would be rejectedIt is request like these that separate brick and more from online shoppingIn this case it is what drove me to online shoppingI decided to buy the game used off Amazon for a cheaper priceI don't plan on going back to gamestopWhy should I drive to you if you don't even understand how to provide the single service keeping brick and morter stores around
Regards,
*** ***

Complaint: ***
I am rejecting this response because: As directed, the time limit for this has passed already and I have not yet received contactI was originally intending on holding off until the 6th as a way to give the District manager an opportunity for a last minute contact, however, my patience has already been worn thin since it has been a month since this entire issue started and I have lost all patience in dealing with Gamestop's customer service and managementBy no means should I need to wait nearly an entire month for an issue that should easily be resolved in under minutesThere should be no valid excuse for him not having reached me, since my contact information has been submitted regarding this exact issue several times by this point as well
Regards,
*** ***

Good afternoon, ***On behalf of GameStop, we apologize for this poor experience in association with our company.I'm truly sorry that this is the impression we've given you- please know that's not our standards as a company and I apologize for the frustration and stress we have caused youI show
that this was an order for a digital version of Age of Empires II HD for PCDid you not receive your code for this order, or were there difficulties redeeming the code? Please let me know at your earliest convenience- I'd be more than happy to resolve this for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, the issue pertaining to your order was correct at the store level on 5/22/It is unclear why the gift card failed on your order but rest assured that we are
researching this on your behalfWe are very pleased to see that this issue is now resolvedWe appreciate your patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Good morning, ***I'm truly sorry, however at this time GameStop does not have any inventory of this product for me to do either of those, otherwise I would have happily done so when we initially received your complaint. As I mentioned previously, since we're anticipating a restock, we highly recommend signing up for the First to Know List for the SNES Classic so that you can receive updates on when the product is next available for purchase. You can find more information on this list by visiting: ***If you have any additional questions or concerns, please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: Its true my initial payment failed but I received no email stating thus, in fact I received no email updates from you at allIm also annoyed that after numerous attempts to rectify the problem by using your so called customer support, the only way I could get your attention is thru the Revdex.comI consider this matter closed, I do not wish to wait for an order I should have received a week agoI hope you can change the way your company treats it customers in the future, buy I for one, will never be one again
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. I thank you for providing the order number as I was able to investigate and uncover what happenedIt appears that the order attempted to process the gift cards twice, eachThis
caused a “hold” on the funds making our online order program think there wasn’t any money on the gift cards Not to worry! I was able to see that the issue was cleared first thing this morning and we now have a tentative tracking number for youYou should receive your official tracking number via email in the next few hoursAny additional pending charges should be cleared up within the next few days but if they haven’t then please let me know by rejecting this resolution For your records, your tracking number should be *** Please allow some time before the tracking number will be updated with UPSYou might not see movement on the order for a full hours but your order appears to have finally shipped out! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:Shortly after submitting my issue to the Revdex.com, I ended up speaking with *** in the Escalations Department, by calling the GameStop Corporate number at *** *** offered to credit me for the shipping costs, as it was determined that the package had actually NOT been provided to UPS, even though the tracking information stated that it would be delivered on Friday December 30, 2016.She spoke with, I assume, someone at UPS, and after a lengthy hold on the phone, agreed to credit the shipping costsAdditionally I also received a phone call at 3:PM MST on December 30, from (*** *o follow up on the issue with me, as I had also sent an email to ** *** ***, CEO of GameStop, as well as *** *** CFO of GameStopI did not catch his name, as I was driving, and ambient noise prohibited me from hearing him clearlyHe offered to not only credit back the cost of shipping, but also the cost of the "Playing With Power: Nintendo NES Classics" book/manual that was bundled with the item.He stated that he would process the refund for the shipping as well as the "Playing With Power: Nintendo NES Classics" book/manual immediately, and advised if I had any further issues to reach out to himOddly he did not provide a call back number, however I can only assume that it was believed that my caller ID had captured his number, and that would be the number I would need to utilize should I need to reach him.With that said -- I need to verify if in fact I am going to be credited for the shipping, and the "Playing With Power: Nintendo NES Classics" as was promised to me already
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company We would like to replace this order, but we will need to take your information over the phone to process this request I have left a voice mail at the phone number you provided, please
contact me back so I can process this order.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** *** *** * *** * *** ***

Dear ***, Our records reflect that a notice to remove the authorizations has already been sent to your bankUnfortunately, we do not have the ability to resend order confirmations containing payment historyIf you have additional questions, I am here
for you

Dear *** We apologize for the confusion, without proper information based off of the transaction we wouldn't be able to take the matter to the store levelIf you would please dispute the charge with your financial institution we would be able to look further into the issueShould you require police involvement you will need to contact the authorities in order to interview the store and its associatesWe are unsure at this time if an I.Dwas or was not checked without proper information. We apologize for the hard time you had trying to get in contact with someone who would be able to help, due to the holiday season the customer service line and our email queues have been at an all time high.Should you have any other questions about the process, please reach out to our corporate line and dial for an operatorDialing will route your call to our off shore call centers.GameStop Corporate line: *** We can be reached Monday through Saturday 8am-10pm and Sunday 8am-7pm. *** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Unsatisfactory guest relations, no remorse for continually providing sub standard service, wasting my time by waiting for in store preorders only to have servers crash and website to go down on more than one occasionNo other help or compensation provided for the above mentioned
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
On July 15th I did receive one refund of $however it is now the 20th and I have yet to see the second charge being refunded and my bank does not see a second pendingPlease assist with getting the second charge of $refunded as well.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
There was nothing wrong with my billing addressThe "billing issue" is a cover for an online banI already reported and got my ban overturned (which I'm grateful for since those are near impossible to overturn)See my other Revdex.com complaint for details, but I was not at faultThere was clearly a mistake on Gamestop's behalfI would expect the would offer some compensation like making an exception to reinstate the order (or at least part of it).On a related note, I spoke with an in store representative who looked at my account an immediately knew why it was flaggedApparently it shows that I have a yearly savings of +$from discounts on purchasesThis is a clear error. That $is a lifetime savingsI haven't even made close to $in purchases from Gamestop in the past yearsThe employee explained that accounts rarely get that high in a single year unless customers are running some scam (usually involving cycling through gift cards to build up points - didn't quite follow the explanation)He said my account probably was flagged because of thatHe also explained that when accounts get flagged and blocked from online ordering the customer receives "billing error" messagesHe also said he couldn't discuss this in more detail (as in he probably revealed more than he was allowed to say even in the brief information he gave me), and that I should call someone at GamestopI've tried that, but the phone reps know nothing and say it's a billing issue (even though I've tried different credit cards and verified my credit card institutions did not block any purchase attempts)This whole blocking customers is very dishonestI get that GS wants to block people who are trying to scam them, but clearly I was not one of them and there were no options for me to get this addressed by GS directlyI had to go through Revdex.comI'm happy I'm no longer blocked, but it's a seriously sy way to treat your customer and all I got in return for cancelled orders was a weak / indirect apology and no attempt to compensate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Gift cards are transferable entities, if someone trades with Gamestop and gets a gift card it does not mean that he has forever wagered his/her soul to Gamestop and must use itHe/She is able to sell the gift card and I purchased one such gift cardIts not a credit card or a debit card.I will be complaining to WA state AGThis seems like unfair trade practices
Regards,
*** ***