Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Earlier today I submitted a complaint (Claim #***) with the Revdex.com regarding an online purchase with GameStop Inc, and it has just been resolvedGameStop sent me a code as requested in my "Desired Settlement" section of the original complaint.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.My order was placed on December 3rd I didn't receive the entire 16% discount - only 9% My original request to them on December 3rd was for the remaining discount I didn't receive After several attempts to reach them, I finally got a response on December 9th, that I would received a refund of $ I was asked to reply as to how I wanted the payment (original payment method, gift card) I replied to applied to the original payment method and got no response from them I follow several times and finally got a response that I need to call for "security reasons" which I did and was put on hold for minutes before the phone got disconnected I tried again with the email and got no response I finally got another response on December 16th (the day after I put in the complaint) They said they were giving me a coupon for my inconvenience, but still nothing about the refund I replied back that I didn't want the coupon, only the refund I was promised on December 9th I got no response Just to Note, I read through several of the complaints on the Revdex.com site and some say the coupons don't work Plus, it was for online only which I would then I have to pay shipping I just want what I was promised on December 9th or at the very least the remaining discount that I didn't receive I won't be doing business with this company again They don't care about their customers It's apparent in the number of Revdex.com complaints filed just this month Any other company would have resolved this on December 3rd especially since $is such a little value to them
Regards,
*** ***

Good morning, ***Defective trades do not disqualify a promotion from being appliedThe statement "Trades must be in full working condition to receive full valueDefective items may be eligible for trade at a lesser value." in the terms and conditions is only stating that if the product you are trading in is defective, a refurbishment fee will be applied which will decrease the value of the product you are trading in, but it does not negate the promotion from being applied. For this promotion, it's 20% being applied overall for all guests, however if you're a PowerUp Rewards Pro member, you get the additional 10% on your trades allowing a total 30% to be applied, not 40%If it were for 40%, the promotion would instead state "Get up to 40%". I still would be more than happy to issue you the gift certificate I offered in my last response for our error in failing to inform and potentially correct the issue in store, however I am unable to provide a corporate check because this is not an expense owed.If you have any further questions, please do not hesitate to let me know.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Too lateI already accepted the package and returned it to a gamestop storeBut I will never shop at your company againIt's the principle of the matter, that my debit card was held hostage DAYS BEFORE THE GAME CAME OUTBefore it even shippedAnd I was unable to cancel, even after calling customer support.I have cancelled orders at Amazon.com HOURS BEFORE IT SHIPPED with zero issuesYour company needs to step it's game upThis is below par, and there's literally no reason to use you over amazon when you treat your customers like walking atms

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. GameStop has made contact with us and agreed to refund the full amount of the warranty.I thank you for your help in settling this matter. It was greatly appreciated
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We are so sorry to hear that you have been having issues trying to get your replacementIt is most unfortunate that your order was lost in transit by the postal serviceA replacement
order *** was created and will ship via overnight shipping through UPSPlease allow one business day for processing and one business day for shippingSince majority of the order was paid for with a GameStop gift card, we have issued you a digital gift card (order number ***) for shipping charges plus a little extra as a courtesy for the hassle you have gone through totaling up to $Please keep an eye out for an email with your new digital gift card number and pin to be used at any local GameStop store or on GameStop.comIf you have additional questions, I am here for you*** *|Revdex.com Liaison|GameStop|ServiceMatters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company I reached out to our Order Verification Team and received the conclusion that if you would like to make purchases with our online store you will need to continue to place these orders in our physical stores We are unable to allow multiple orders of our Exclusive items.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Is it possible to find out if the code will work for PC Downloads?
Regards,
*** ***

Dear ***, Unfortunately, we are unable to provide any additional appeasements for this issueEmail notifications are promptly sent to customers when there are issues with payment and provide a reasonable time frame for customer response and correctionOrders are automatically canceled if we are unable to successfully process paymentIf you have additional questions, I am here
for you. *** *** * *** *** *** *** * *** ***

Complaint: ***
I am rejecting this response because:Gamestop's response does not address my complaint...I am STILL waiting for my entire order I paid for to be delivered I received items today (11/3/16) The Move controllers have still not shipped.Your site still lists these products as "Available Now" I noticed that even when it changes to "hours" the message states the product is available at one of your distribution centers for IMMEDIATE shipping after hour processing ("usually sooner") My order was placed Friday, 10/28/- well past the hour processing and shipping
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. We have notified the district manager of the store in which this issue has taken place. You will be contacted by them shortly.It is unfortunate that you experienced a negative
level of service from our companyYou should have received a call back when the lines were dropped during your calls to our service lineWe will be looking into the calls you had for further reviewThe information the agents were telling you was correct about being able to receive help at the store for an online order, we have notified the district manager to ensure proper information is known to all associatesIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.This does not compensate me nor does it offer an acceptable resolution for the severity of the issueMy private data was compromised and used to make fraudNor has a response been given from the district manager as I was told would happen.
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company This issue will need to be address via the Year warranty that you purchased You should have received an email about your warranty when you purchased the item, this should have the
contact information for the warranty company.2-Year Plan - Warranty Policy Number: ***If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, It was discoverd that the order has yet to process due to payment failuresWe are currently looking further into the reason for the failuresAt this time, we would
like to invite you to a local GameStop store to pick up your console and game. I have already reached out to this store to discuss the situationPlease bring an I.Dto confirm your orderThe associate at the store will need to call their Store Dedicated Hotline in order to help fund your transaction for those two items.The store info is as follows:*** *** *** *** *** ** *** *** *** ** ***
*** ***If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Good afternoon* ***Thank you so much for your swift response on this matterI have personally notified the district leader that oversees the store in question about your recent experience, and of your request for assistance in getting this issue resolvedYou can expect to be contacted by the district leader shortly, however I would liked to advise that if you have not heard back within 3-Business days (excluding weekends) then to please let me know at your earliest convenience so that I may assist you further.If you have any further questions or concerns, please do not hesitate to let me know- I am here for you.Best Regards,*** *** *.|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because:It still doesn't explain when the sale started online or how many systems were available to purchase onlineHow many were available over all to online consumers? How many per state? How many were sold online under this specific sale that was advertised? And again when did this online sale officially start Thursday? ( Because I still have the ad that states sales start Thursday) how could inventory for the sale be gone before the advertised starting date?Again I started checking at 12am Thursday (the day the sale was advertised to start) I checked EVERY hour the whole dayI understand limited inventory However limited shouldn't be unfair and unequal opportunity when a sale like this is advertised through multiple states at a time.How is it possible to check every hour through the whole day and not have the opportunity buy once? Again what time did the sale start online Thursday? And how long after that did inventory run out? Was there actually a fair and equal opportunity for people in multiple states to access this advertised sale?Limited inventory is one thingUnfair/unethical sales is another. I'm still waiting for my questions to be answeredWhich are the same questions I've been asking GameStop through email since November 2017.GameStop constantly replying "limited inventory" is not answering any of my other questions and its extremely frustrating.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The redemption codes for Dawn of Discovery: Gold and The Witcher 2: Assassin of Kings Enhanced Edition do not redeem under Steam, Uplay, or Origin as I have tried the codes for all three services and I receive an error saying it is an improper codeI double-checked to make sure they were typed in properly and even copy and pasted the codes and they still do not workI followed the exact instructions that were on the Gamestop website for code redemption so I don't know where else they could possibly be redeemed since the Gamestop Impulse App is no longer supported
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I called gamestop for a second time today, and they were able to finally refund the funds, I just wanted to update the complaint,
as gamestop has fulfilled my requestThank you
Regards,
*** ***