Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meA final call made on the 13th (after the posting of this complaint) resolved my issueDuring the call I received my tracking info and was told that it was being overnighted to meOn July 14th, I received the items in two separate deliveries from UPSThank you for resolving my issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, requested information is entered below
Please enter your reason(s) for rejecting the business response below.Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company Please provide the following information:Store #: ***Date of Transaction: 7/9/2016Register/Transaction #: ** ***Amount Disputed: $335.97Was a Pin Used During Transaction Y/N?: YLast Digits of Card:Any information you can provide will help us resolve this issue I am attaching copies of the declined receipts, as well as a screen shot from bank account showing the withdrawal.Bank is *** *** ***, you are welcome to call them, to confirm that the money was taken from my account *** *** *** *** *** ***
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have spoken with our accounting team and show that these transactions were reversed on July If these funds are still missing from your account we request that you speak with
your financial institution about this issue.If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, both orders have successfully shipped with the tracking numbers ***, *** and ***The issue concerning the free gift
with purchase would be due to the limited quantity and this item was marked as while supplies lastsWe apologize for any frustration this might have caused you but at this time we do not have the inventory to send you the four Lego Dimensions Green Arrow Exclusive. If you have additional questions, please let me know*** *|Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI want to point out that I was able to return the product and was severely injured in a car accident after wards so everything was taken care of
Regards,
*** ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company You were refunded the shipping for this order on Jan I have refunded an additional $for the inconvenience and price of the AV cable Please allow to business days
for this to reflect in your account.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have processed a full refund for this order, this should reflect in your account within to business days The full amount for the order was $117.68.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Complaint: ***
I am rejecting this response because:
Its almost as though my original complaint was not even readI am not complaining about the limited supply or pre-orders running outI am complaining about the fact that I was even notified of the pre orderAgain what is the point of having a notification system if it does not notify anyone? I was not even given an opportunity to try and get a pre order because I wasn't notified of the pre order taking placeThis is a dishonest way of conducting businessEspecially when you consider that the pre-order launched at midnight on a weekday with no noticeThe only people who were able to get pre orders were the lucky few that just so happen to be going into a gamestop the next morning and the people who create programs that monitor sites like Game stop and ***They then buy as many as possible with no intention of keeping theses items, only to resale them underground market for and times the retail amountI can see no reasonable reason why Game stop and Nintendo would want scalpers to purchase these over actual customers that will actually play the game systemsI am also a high school technology teacherI take retro systems and new systems in weekly for my high school students to playI actually promote the product and if anything should be appreciated not treated badlyThis is the second item in a row that Nintendo and Game stop have failed to notify their customers who sign up for pre order alertsI believ this falls under the *** unfair or deceptive acts or practices law
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I spent hours with them on the phoneI do not see the refund on my card and I don't believe they did process it. Usually online retailer , credit and replacement issues are being solved instantlyIn this case the merchant got my money a month ago sent defective product and failed to refund us or send replacement product for a monthI'm not sure why other retailer can process a credit instantly and Gamestop takes days.Once/if I ever see the credit in my account I will update you.
Regards,
*** ***

Dear ***, I have attempted to make additional contact to the District Manager on your behalfYou should be able to hear from them shortlyIf you do not receive contact within the next few days please respond to this resolution by rejecting it to let me knowIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Hey ***I'm truly sorry to hear about thisI have processed another refund of $to go back to your *** that was used to fund Order *** Normally, these post in 3-business days, but on average for most banks it can still take between 3-business daysIf you experience the same issue, please continue to contact me so that we can explore other options to ensure this balance is received.If you have any other questions or concerns for me, please do not hesitate to let me know- I am here for you.Best Regards,*** *** **|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that the package was lost in transitUSPS sometimes will not update their tracking information but we would like to consider this order lost in
transitAs an apology for never receiving a response or a resolution, I have refunded the total order and sent you a replacement on overnight shippingIf you would please allow one business day for processing and one business day for shipping, you should receive this order shortly. We thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. The bundles that GameStop has made available online were intended to make the Switch and its accessories a 'one stop shop' for the items most desired by our guestsThe bundles were put
together in agreement with Nintendo to add an extra sense of ease to our guests shopping experienceThe extra trade credit in question was intended as a way to help our guests get the best value for their purchaseThis promotion is going on until March 19thOur stores will be informed of a time when they may allow a very small amount of guests reserve the single Switch console in-store with a $depositWe are unsure as to when they will be notified of this opportunity but we encourage you to follow up with your home store to see when they might be able to do thisYou should be able to work directly with them to see if there may be anything they can do to hep with the Trade bonus that we were offeringPlease be advised that the decision to increase trade credit will ultimately fall to the store associate and hold the right to refuse service. We would very much like to see you get a reservation for the single console so please reach out to the store, and perhaps often, to try and secure one as this will be first come first serve and very limited! If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Hello *** Your gift card has been issued to the update email address per your requestIf you have additional questions, I am here
for you. Regards, ***

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company Our records indicate that this order was shipped on November If you have additional questions, I am here for you. *** *** * *** *** *** *** *
*** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Hi, I haven't been contacted at all.Still waiting
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** *** ***

Complaint: ***
I am rejecting this response because: Gamestop has stolen my money and is refusing to refund me
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is regretful that the console you received was defective and even more unfortunate that you did not receive the attention required for a situation like thisWe are pleased to see that
you were ale to exchange the defective gameFor you hassle and frustrations with this issue, I have issued a refund for the price you paid for the console PLUS an additional $on top of thatThis would be a $refund back to your original form of payment. If you would please allow 7-business days for the credit to post in accordance with your financial institution. We thank you for bringing this to out attention and appreciate your patience in allowing us to resolve this situation for you. If you have additional questions, I am here for you*** **Revdex.com Liaison| GameStop | Service Matters

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Could you please update this complaint: *** with the standard message that reflects my satisfaction with the resolution offered by the affected business?
Regards,
*** ***