Gamestop, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thanks Revdex.com appreciate it
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I had multiple orders cancelled as the complaint lays out if you bothered to read itThey weren't all cancelled because of bad pin numbersIf you get the pin number wrong it tells you it is invalid when you enter itWhatever the issue is, it isn't pin numbers
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:once again Game Stop has lied and mislead it consumers when it comes to its honestyI just attempted to login to the GameStop.com account on 12/22/and it showed a successful loginYou did not delete the account like you claimed you did, so for the record we will not consider this matter closed until the account is deleted and you actually show respect to your clientsThis matter also not be resolved until I get paid $in cash or check for dealing with your ridiculous policies and lack of concern towards customer issuesIf my account closure and payment terms are not met, I will be taking legal action against Game Stop Incby suing the company for knowingly violating a customer's rights against their own terms and conditions of the accountAlso for the record, your arrogance in your message is rude, arrogant, and offensive, to just consider "a matter closed" because your too lazy to pay someone to delete my account is unacceptable and completely unprofessional
Regards,
*** ***

Complaint: ***
I am rejecting this response because: if I bought this controller from PDP, I would agree with youHowever, I purchased this from youIt doesn't say anywhere in your add that I'll have to contact PDP to obtain what I purchased from youAt this point, going back and forth via the Revdex.com, I'll take this as you refusing to give me what I purchased from youI am confident AMEX will find this fraudulentSuper sad, all thisHow you view this as anyone else's fault but yours is astounding.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. It is most unfortunate that you have been having so many issues with this codeNot only did you spend your money to buy the code but in addition you haven’t been able to get a working
oneAllow me to clear all of this up for youI have created a replacement order on your behalf with the order number: *** This usually takes around business day to complete and be emailed out to youPlease let me know if you have any issues by rejecting this resolution and letting me knowWe appreciate your continued patience and thank you for allowing us to resolve this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it appears as though the refund failed in the transaction on our endA report was filed on 3/2/on your behalf and sent to our banking departmentIf you would
please allow seven business days from that date for our team to investigate this further for you, we may discover where the disconnect had occurredWe will ensure your refund posts properly and that you get exactly what is owed to you. It is most unfortunate that you have not received your digital gift card as of yetIf you would like, we have a few options for you!We can issue a replacement for you which would take max, one business day to completeThe second option would be to have you go into any local GameStop store (with i.d.) and we transfer the funds to a new card in storeOur last option would be to refund you for the orderWhat ever would be easiest for you we would like to help.If you would please respond by rejecting this resolution I may begin the process of resolving your gift card issue. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Complaint: ***
I am rejecting this response because: this should not have been displayed on your website during the checkout process of the digital copyIn addition I shouldn't have had to go through hoops to get this resolvedI need to be compensated for all of my lost time in attempts to resolve your advertising.
Regards,
*** ***

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, your order shows as currently canceledthere was a request made for a similar item in store to be held specifically for youRest assured that you will not be
charged for this online order as it is now canceled.Thank you for allowing us to resolve this for you. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** I have now issued a UPS return labelIf you would please print this label to ship the two games back we will then process a replacement for you on an expedited shipping methodPlease write on a piece of paper stating replacement copy is neededWe appreciate your patience and thank you for allowing to correct this for youIf you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear *** On behalf of GameStop, we apologize for this poor experience in association with our company. Upon investigation, it was determined that your order kept failing due to a payment failureThis is very concerning as your payment method was a trade cardI was able to check the
card and saw that you had enough to fund the orderI am unsure as to the reason why our online order program failed to collect a paymentHowever, I have now cleared off any pending charges on the trade card and resumed the order since it was on holdIf you would please allow us a few hours for this order to process, you should receive your download code shortly!We thank you very much for bringing this error to our attention. If you have additional questions, I am here for you*** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I have refunded all of the items that you returned to us, these refunds will take between and days to process to your account Please remember all cancelled order were not charged to your account.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
** ***I can do the refund, what do you need me to do?Thanks

Complaint: ***
Hi *** Since I have no way of contacting you (phone/email) regarding any questions outside of this exchange, I am currently using the reject responsePlease note however, than I am accepting your response, and will choose such as soon as the replacement consoles in satisfactory condition have been received on my end.I am choosing to return them via *** rather than visit a storeThat being said, since I do not have any contact information from you, how should I provide you with the receipt for postage reimbursement?These are packaged up and ready to go today, should I hear back from you quickly
Regards,
*** ***

Dear ***On behalf of Gamestop, we apologize for this poor experience in association with our company I would like to reiterate that we are currently working on our app feature to improve and fix all functionI would also like to confirm that you were shipped a $gift card to your listed email address The order was shipped on 6/13/and the order number is ***If you have additional questions, I am here for you. *** * *** *** *** *** * *** * *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I called the number they gave me and they still giving me problems they still stating its not in the system

Dear ,On behalf of Gamestop, we apologize for this poor experience in association with our company You have been issued a refund to your Mastercard Please allow three to five business days to reflect in your account.If you have additional questions, I am here for you. ***
* *** *** *** *** * *** * *** ***

Dear *** We sincerely apologize for the concerns and issues we have caused youThe release date on collectible items are not fully guaranteed since we rely on the manufacturers to provide the items to GameStopUnfortunately, the POP! figures release dates are a shipping date and not a guaranteed release dateThis sometimes causes stores to receive items before other storesThis inconsistency also brought about the decision to discontinue pre-orders for the POP! figuresShould you require a refund for your reservations, please return to the store at which you first placed the pre-order to cancel them and collect your funds In regards to the new items being received in less than new condition, this would need to be addressed by the store and district leader of the storeI believe they have spoken with you about these issues and should be able to continue to get them addressed *** *|Revdex.com Liaison| GameStop | Service Matters

Dear ***,On behalf of Gamestop, we apologize for this poor experience in association with our company This order was a Hold for Pick up in store You will not be charged for this item unless you visit the store to pick up the item We are unable to remove an order from order
history.If you have additional questions, I am here for you. *** *** * *** *** *** *** * *** * *** ***